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Added 29 mins ago
A&
Core Tax Incentives Manager – Technical
Alvarez & Marsal
Vancouver, BC
- Full-time
As a Manager within the A&M Tax Incentives team, you will:
Added 29 mins ago
M
Customer Success Manager
Meltwater
Toronto, ON
- Full-time
We require that you are in office most weeks 3 days per week with flexibility to 5 days per week based on team and business priorities
Added 44 mins ago
LH
Care Coordinator - Evenings
Lifemark Health Group
Calgary, AB · Greater Calgary Metropolitan Area
- $17 to $19 CAD / hour
- Full-time
Complete data entry and billing for third party funders
Added 1 hour ago
FH
Reservations Experience Manager
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Reporting to the Director of Rooms, the Reservations Experience Manager is responsible for leading the guest pre-arrival experience and delivering an accurate, seamless and personalized…
Added 1 hour ago
Clerk III - Health Information
Winnipeg Regional Health Authority
Brandon, MB
Reporting to the Manager, Health Information Services, the Clerk III Health Information is responsible for the accurate and timely registration and associated processing on the admission/…
Added 1 hour ago
OE
Senior Associate, Mod Project Manager
Otis Elevator Co.
Mississauga, ON
- Full-time
Otis Elevator Company is seeking a highly motivated Modernization Project Manager to oversee and coordinate activities across multiple modernization installation projects for an existing…
Added 2 hours ago
H
Accounts Receivable Analyst
Hays
Mississauga, ON
- $60,000 to $65,000 CAD / year
- Full-time
Hybrid working after the 3-month probationary period, with the option to work from home 2 days per week
Added 3 hours ago
AI
Project Manager
Allmar Inc.
Red Deer, AB
- $80,000 to $90,000 CAD / year
- Full-time
Added 4 hours ago
S
DCN Project Cost and Risk Manager
SLB
Calgary, AB
- Full-time
SLB is seeking an experienced Project Cost and Risk Manager to support the successful delivery of hyperscale data center projects. This role is responsible for leading project cost control…
Added 5 hours ago
SD
Ramp-Up Account Manager
Snap Dental Labs
Remote, Canada
- $3,000 to $4,500 USD / year
- Full-time
- Remote
…patients. We are currently seeking a dynamic Ramp-Up Account Manager focused on New Dental Practice Growth to join our team. This role is essential to expanding our client base by…
Added 5 hours ago
A
Billing and Collections Specialist
Altis
Vancouver, BC · Greater Vancouver Metropolitan Area
- $60,000 to $80,000 CAD / year
- Full-time
Are you a detail-oriented billing and collections professional who enjoys solving problems and improving processes? We're recruiting two Billing and Collections Specialists to join a…
Added 5 hours ago
G
Client Solutions Manager, Auto Insurance (Part-Time)
Gallagher
Winnipeg, MB
- Part-time
FOI & IWS Certification required
Added 5 hours ago
BH
HR Generalist
Bayshore HealthCare
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
The HR Generalist reports to the Human Resource Manager. The HR Generalist collaborates with the greater Northern Staffing team and the Payroll/Billing Department as appropriate.
Added 6 hours ago
BC
Medical Doctor
Border City Clinic
Lloydminster, AB
- Full-time
…overhead, after-hours paperwork, and limited administrative or billing support. At Border City Clinic, we have built our practice with these challenges in…
Added 7 hours ago
WI
Civil Engineering Inspector
WSP in Canada
Toronto, ON · Etobicoke, ON
- Full-time
…available. Reporting to the Construction Audit and Inspection Manager, you will help ensure civil utility infrastructure is constructed safely, accurately, and in accordance with design,…
Added 7 hours ago
WI
Civil Engineering Inspector
WSP in Canada
Vaughan, ON
- Full-time
…available. Reporting to the Construction Audit and Inspection Manager, you will help ensure civil utility infrastructure is constructed safely, accurately, and in accordance with design,…
Added 7 hours ago
OH
Legal Assistant - Labour & Employment
Osler, Hoskin & Harcourt LLP
BC · Vancouver, BC
- Full-time
…disbursements, prepare write-offs and address client inquiries regarding billing in collaboration with Billing Coordinator; communicate with client on behalf of LPs with regards to…
Added 7 hours ago
ES
Manager 2, Finance
Easterseals Southern California
Kawartha Lakes, ON
- Full-time
Knowledge of the field's policies, procedures, and practices. Extensive knowledge of financial analysis, billing, accounts payable and receivable functions and pertaining processes.
Added 7 hours ago
WI
Civil Engineering Inspector
WSP in Canada
Markham, ON
- Full-time
…available. Reporting to the Construction Audit and Inspection Manager, you will help ensure civil utility infrastructure is constructed safely, accurately, and in accordance with design,…
Added 7 hours ago
ES
Manager 2, Finance
Easterseals Southern California
Maple, ON
- Full-time
Knowledge of the field's policies, procedures, and practices. Extensive knowledge of financial analysis, billing, accounts payable and receivable functions and pertaining processes.
Added 7 hours ago
ES
Manager 2, Finance
Easterseals Southern California
St. Phillips, ON
- Full-time
Knowledge of the field's policies, procedures, and practices. Extensive knowledge of financial analysis, billing, accounts payable and receivable functions and pertaining processes.
Added 7 hours ago
ES
Manager 2, Finance
Easterseals Southern California
Mississippi Mills, ON
- Full-time
Knowledge of the field's policies, procedures, and practices. Extensive knowledge of financial analysis, billing, accounts payable and receivable functions and pertaining processes.
Added 7 hours ago
UO
Physiotherapist
University of British Columbia
Vancouver, BC · UBCV | Djavad Mowafaghian Centre for Brain Health (CBH)
- Part-time
Added 7 hours ago
MH
Pharmacy Manager -Full-Time- Meridian
Mint Health + Drugs
Stony Plain, AB
- Full-time
We are looking for a Pharmacy Manager to lead our Meridian team. This is an opportunity to lead a pharmacy with an established Pharmacist First workflow and a mature, well-developed travel…
Added 7 hours ago
SH
MOA
Stem Health
Toronto, ON
- Full-time
…and the clinical team, handling scheduling, communications, billing, and administrative support with equal parts efficiency and…

Meltwater

Customer Success Manager

Toronto, ON, Canada

For this role, the base salary range is $45,000 - $60,000 CAD. · Full-time

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Job details

Pay: For this role, the base salary range is $45,000 - $60,000 CAD.
Job type: Full-time
Apply by: Dec 11, 2026
Experience: Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management.
Posting language: English
Posted: Nov 11, 2026

Original job description

Description

What We’re Looking For:

Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training

At Meltwater, we offer more than just a job - it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development.

Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights.

What You'll Do:

Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.
Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts.
Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
Drive client engagement and product adoption to ensure ongoing value delivery.
Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.

What You'll Bring:

A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management.
Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.
Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.
Proactive approach in identifying and addressing customer needs and opportunities promptly.
Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.
Excellent written and verbal communication skills in English.
Willingness to embrace a flexible work schedule. We require that you are in office most weeks 3 days per week with flexibility to 5 days per week based on team and business priorities.
The ability to legally work in the country of hire is required for this position.

What We Offer:

Flexible paid time off that allows you to have an enhanced work-life balance
Excellent medical, dental, and vision options
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Compensation Overview

At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies.

These frameworks are based on objective, gender-neutral criteria in line with applicable pay transparency regulations.

For this role, the base salary range is $45,000 - $60,000 CAD.

The expected On-Target Earnings (OTE) range is $75,000 - $100,000 CAD, inclusive of base salary and performance-based variable pay.

Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements.

Our Talent Acquisition Team is happy to walk you through the full compensation picture specific to your location and level during the interview process.

Where You'll Work: 110 Spadina Ave Suite 600

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

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More about this job

Responsibilities

Guide customers in adopting Meltwater solutions through strategic support, onboarding, training, and ongoing engagement, while gathering feedback and tailoring solutions to their objectives. Partner with Account Managers and Renewal Managers to support renewals, mitigate account risks, improve retention, and identify opportunities for account growth.

Requirements

At least three years of hands-on account management experience, or relevant experience in customer success or a related field, is expected; a bachelor's degree or higher is preferred. Candidates should have strong English communication and interpersonal skills, a results-driven and proactive approach, collaborative abilities, schedule flexibility, and legal authorization to work in the country of hire.

Skills

Customer Success
Account Management
Product Adoption
Risk Mitigation
Customer Onboarding
User Training
Customer Retention
Renewal Support
Upselling
Cross-Selling
Customer Advocacy
Executive Business Reviews
Customer Feedback
Strategic Guidance
Cross-Functional Collaboration

Benefits

Flexible Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Calm App Subscription
Hybrid Work Arrangement
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
Product Adoption
Risk Mitigation
Customer Onboarding
User Training
Customer Retention
Renewals
Customer Advocacy
Upselling
Cross-Selling
Account Growth
Executive Business Reviews
Customer Feedback
Customer Satisfaction
Customer Loyalty
Strategic Guidance
Cross-Functional Collaboration
Renewal Management
Information Services
IT Services
Hybrid Work

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Work requirements

Jobs in Canada