Jobs in Canada

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Added 2 hours ago
H
Head of Marketing
Haystack
Canada
- Full-time
Proficiency in SQL and business intelligence tools for data validation and executive reporting
Added 4 hours ago
RP
Coordinator, Digital Communications
RECRUITMENT PARTNERS INC.
Calgary, AB
- Contract
Executive Search - Accounting & Finance - Sales & Operations - Engineering - Supply Chain - Human Resources - Office Support - Technology
Added 4 hours ago
RP
Internal Auditor - Technology Audit & Data Analytics
RECRUITMENT PARTNERS INC.
Calgary, AB
- Full-time
Accounting & Finance - Engineering, Sales & Operations - HR & Office Support - Technology - Contingent Workforce - Executive Search
Added 4 hours ago
TU
Assistant Dean, DAE, Faculty of Education
The University of British Columbia
Vancouver, BC
- $12,418.42 to $18,613.67 CAD / month
- Full-time
Reporting jointly to, and partnering closely with, the Dean of the Faculty of Education and the Executive Director, Development, the Assistant Dean will cultivate relationships with…
Added 4 hours ago
M
Customer Success Manager
Meltwater
Toronto, ON
- Full-time
We require that you are in office most weeks 3 days per week with flexibility to 5 days per week based on team and business priorities
Added 5 hours ago
MI
CN - Director, Strategic Business Development
MSC Industrial Supply Co.
Mississauga, ON
- Full-time
This position is responsible for leading the Canadian Sales, Solutions, and Strategic Business Development teams under the Managing Director. The Director drives sales growth, expands…
Added 5 hours ago
HT
Director, Global Marketing & Sales Enablement
Husky Technologies
Bolton, ON
- Full-time
Reporting to the EVP, Sales & Marketing, this leader will strengthen Husky's market position and industry influence, build an integrated commercial support function, and connect market…
Added 5 hours ago
C
Vice-président(e), centres mondiaux de prestation
CGI
Sherbrooke, QC
- Full-time
Represents CGI as a senior executive with the business, academic and technology communities of Sherbrooke, the Eastern Townships and Quebec.
Added 5 hours ago
A
Manager of Renewals, SMB
Ashby
Canada
- Full-time
You are comfortable partnering across Sales, Customer Success, Product, RevOps, Legal, Finance, and Support to align around customer needs, pricing strategy, and long-term business outcomes.
Added 6 hours ago
CC
Management Trainee
Cintas Canada
Newmarket, ON
- Full-time
Must have, or will obtain, a Bachelor’s degree within six months
Added 6 hours ago
A
District Manager, 25-49 Digital Sales (Hunter)
ADP
Mississauga, ON
- Full-time
Hybrid: 3 days in office
Added 7 hours ago
CW
B2B Sales Executive
City Wide Facility Solutions
Coquitlam, BC
- $50,000 to $100,000 CAD / year
- Full-time
BUILD RELATIONSHIPS. DRIVE NEW BUSINESS. GROW YOUR SALES CAREER.
Added 7 hours ago
CW
B2B Sales Executive
City Wide Facility Solutions
Vancouver, BC
- $50,000 to $100,000 CAD / year
- Full-time
BUILD RELATIONSHIPS. DRIVE NEW BUSINESS. GROW YOUR SALES CAREER.
Added 7 hours ago
CW
B2B Sales Executive
City Wide Facility Solutions
Burnaby, BC
- $50,000 to $100,000 CAD / year
- Full-time
BUILD RELATIONSHIPS. DRIVE NEW BUSINESS. GROW YOUR SALES CAREER.
Added 7 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
- $43,000 to $55,000 CAD / year
- Full-time
The primary responsibility of the Business Development Specialist is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify…
Added 7 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
- $43,000 to $55,000 CAD / year
- Full-time
The primary responsibility of the Business Development Specialist is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify…
Added 8 hours ago
CS
Regional Director of Sales and Business Development
Canuck Security Services Ltd.
Surrey, BC
- Full-time
The Regional Director of Sales and Business Development will own revenue growth across the region. This is a senior, hands-on leadership role. You’ll set the sales strategy, lead and grow…
Added 8 hours ago
Management Trainee
Cintas
Newmarket, ON
Must have, or will obtain, a Bachelor’s degree within six months
Added 8 hours ago
CS
Regional Director of Sales and Business Development
Canuck Security Services Ltd.
Surrey, BC
- Full-time
Reporting directly to the Founder & CEO, the Regional Director of Sales and Business Development will own revenue growth across the region. This is a senior, hands-on leadership role.…
Added 8 hours ago
M
Enterprise Account Executive - Full-time LOA backfill
Microsoft
Toronto, ON
- Full-time
As an Enterprise Account Executive, you will have the opportunity to drive Transformation in partnership with our most Strategic customers with a focus on AI, Copilot and Security to…
Added 8 hours ago
M
Digital Account Executive- Legal and Financial Services
Microsoft
Toronto, ON
- Full-time
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team - one that is deeply connected to our partners and driven by customer success. By…
Added 9 hours ago
C
Global Client Executive
Chubb
Toronto, ON
- Full-time
The role of the Global Client Executive (GCE) is to create a sustainable Chubb-Client relationship, resulting in strong account retention and business growth opportunities. To manage and…
Added 9 hours ago
DS
Program Manager/Account Manager
Dorigo Systems Ltd.
Burnaby, BC
- $60,000 to $90,000 CAD / year
- Full-time
…seamless customer experience across engineering, operations, and business…
Added 9 hours ago
SQ
Director of Mental Health
Sunlife Québec
Montreal, QC
- Full-time
helping plan sponsors to develop/educate and implement business cases for better mental health care investment, positively impacting our plan sponsor clients’ organizational health;
Added 9 hours ago
C
Global Client Executive, Canada
Chubb
Toronto, ON
- Full-time
The role of the Global Client Executive (GCE) is to create a sustainable Chubb-Client relationship, resulting in strong account retention and business growth opportunities. To manage and…

Meltwater

Customer Success Manager

Toronto, ON, Canada

For this role, the base salary range is $45,000 - $60,000 CAD. · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: For this role, the base salary range is $45,000 - $60,000 CAD.
Job type: Full-time
Apply by: Dec 11, 2026
Experience: Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management.
Posting language: English
Posted: Nov 11, 2026

Original job description

Description

What We’re Looking For:

Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training

At Meltwater, we offer more than just a job - it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development.

Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights.

What You'll Do:

Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.
Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts.
Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
Drive client engagement and product adoption to ensure ongoing value delivery.
Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.

What You'll Bring:

A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management.
Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.
Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.
Proactive approach in identifying and addressing customer needs and opportunities promptly.
Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.
Excellent written and verbal communication skills in English.
Willingness to embrace a flexible work schedule. We require that you are in office most weeks 3 days per week with flexibility to 5 days per week based on team and business priorities.
The ability to legally work in the country of hire is required for this position.

What We Offer:

Flexible paid time off that allows you to have an enhanced work-life balance
Excellent medical, dental, and vision options
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Compensation Overview

At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies.

These frameworks are based on objective, gender-neutral criteria in line with applicable pay transparency regulations.

For this role, the base salary range is $45,000 - $60,000 CAD.

The expected On-Target Earnings (OTE) range is $75,000 - $100,000 CAD, inclusive of base salary and performance-based variable pay.

Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements.

Our Talent Acquisition Team is happy to walk you through the full compensation picture specific to your location and level during the interview process.

Where You'll Work: 110 Spadina Ave Suite 600

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

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More about this job

Responsibilities

Guide customers in adopting Meltwater solutions through strategic support, onboarding, training, and ongoing engagement, while gathering feedback and tailoring solutions to their objectives. Partner with Account Managers and Renewal Managers to support renewals, mitigate account risks, improve retention, and identify opportunities for account growth.

Requirements

At least three years of hands-on account management experience, or relevant experience in customer success or a related field, is expected; a bachelor's degree or higher is preferred. Candidates should have strong English communication and interpersonal skills, a results-driven and proactive approach, collaborative abilities, schedule flexibility, and legal authorization to work in the country of hire.

Skills

Customer Success
Account Management
Product Adoption
Risk Mitigation
Customer Onboarding
User Training
Customer Retention
Renewal Support
Upselling
Cross-Selling
Customer Advocacy
Executive Business Reviews
Customer Feedback
Strategic Guidance
Cross-Functional Collaboration

Benefits

Flexible Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Calm App Subscription
Hybrid Work Arrangement
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
Product Adoption
Risk Mitigation
Customer Onboarding
User Training
Customer Retention
Renewals
Customer Advocacy
Upselling
Cross-Selling
Account Growth
Executive Business Reviews
Customer Feedback
Customer Satisfaction
Customer Loyalty
Strategic Guidance
Cross-Functional Collaboration
Renewal Management
Information Services
IT Services
Hybrid Work

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Work requirements

Jobs in Canada