Jobs in Canada

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Added 29 mins ago
M
Customer Success Manager
Meltwater
Toronto, ON
- Full-time
We require that you are in office most weeks 3 days per week with flexibility to 5 days per week based on team and business priorities
Added 44 mins ago
UO
Production Manager
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
The Production Manager is also responsible for the strategy around the CEE portfoliocalendar of activities and ensures execution is accurate and timely. Manages Production Specialists to…
Added 44 mins ago
UO
Administrative Manager
University of Waterloo
Waterloo, ON · Mathematics & Computer
- Full-time
…Indigenous Relations, Human Resources, Safety Office, Finance, Information Systems & Technology (IST), Procurement and Contact Services, Central Stores, and Plant…
Added 44 mins ago
FT
Academic Advisor - CAF - Fanshawe, Base Borden
Fanshawe Toronto@ILAC
Borden, ON
- Full-time
Reporting to the Operations Manager, CAF – Fanshawe, the Academic Advisor (AA) supports the academic lifecycle of students by offering academic and personal advising to students grounded in…
Added 1 hour ago
Solution Delivery Manager
Rogers Communications
Toronto, ON · Brampton, ON · Calgary, AB
Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field, or equivalent practical experience.
Added 1 hour ago
SM
Project Manager II VITAL Operations
St. Michael's Hospital
Toronto, ON
- Temporary
The Vital team is seeking a highly motivated Project Manager II to lead and develop all aspects of medium-scale projects in the Vital portfolio, lead project implementation, perform project…
Added 1 hour ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 1 hour ago
C
Organizational Change Manager
CGI
Halifax, NS
- Full-time
This role is hybrid and requires you to be at our client's and/or the CGI Halifax office a minimum of 3 days per week - subject to change at any time
Added 1 hour ago
C
Gestionnaire de projet TI
CGI
Montreal, QC
- Full-time
CGI Montréal is looking for an IT Project Manager driven by organizational efficiency and the successful delivery of technology projects that support critical business needs. In this role,…
Added 1 hour ago
M
Senior Internal Auditor
Metrolinx
Toronto, ON
- Full-time
Participates in audits and projects that are primarily information system and control focused. Other work may include financial, operational, internal control, value for money, and…
Added 1 hour ago
GL
Senior Manager, Customer Service Operations
goeasy Ltd.
Mississauga, ON
- Full-time
The Senior Manager, Customer Service Operations is responsible for leading the frontline service organization while helping shape how Customer Service evolves as goeasy grows. This role…
Added 1 hour ago
GL
Director, Operational Experience & Process Design
goeasy Ltd.
Mississauga, ON
- Full-time
…operational challenges into practical process, workflow, control, and technology solutions that balance speed, simplicity, risk, and regulatory…
Added 2 hours ago
S
Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Vancouver, BC
- Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 2 hours ago
CI
Manager, Cyber Security Governance, Rish & Compliance (Permanent)
CoreFactor Inc.
ON · Etobicoke Northwest (Clairville / Humberwood / Woodbine Downs / West Humber / Kipling Heights / Rexdale / Elms / Tandridge / Old Rexdale), Ontario
- Full-time
This position is hybrid and will require the successful incumbent to go into the office two (2) days per week
Added 3 hours ago
GC
Associate Development Manager
Game Companies
Vancouver, BC
- Full-time
The EA SPORTS™ Technical Team is seeking an Associate Development Manager (ADM) to manage and coordinate a variety of technical disciplines while supporting cloud infrastructure and live…
Added 3 hours ago
GC
Associate Development Manager - FC
Game Companies
Vancouver, BC
- Full-time
Reporting to the Development Director - FC, the Associate Development Manager enables efficient, predictable, and transparent delivery of content initiatives. You will own delivery…
Added 3 hours ago
GC
Development Manager - NHL
Game Companies
Vancouver, BC
- Full-time
…of players worldwide. We’ve pioneered award-winning creative technology and experiences to connect players to the speed, skill, and heart of the NHL. The EA SPORTS NHL franchise is founded…
Added 3 hours ago
C
Manager, Cyber Security Governance, Rish & Compliance (Permanent)
CoreFactor
Toronto, ON · Etobicoke, ON
- Full-time
This position is hybrid and will require the successful incumbent to go into the office two (2) days per week
Added 4 hours ago
M
Gestionnaire des ressources énergétiques / Energy Resource Manager
Microsoft
Quebec, QC
- Full-time
Added 4 hours ago
F
Project Engineer - Mining & Metals
Fluor
Vancouver, BC
- Full-time
…industry. Our focus on innovation and providing cost-effective technology-based solutions is second to none. As we look to the future, we need creative, ambitious, and innovative…
Added 4 hours ago
GC
Chef.fe d’équipe, conception technique / Lead Technical Designer
Game Companies
Montreal, QC
- Temporary
Relayer l’information du studio et de la production, et accompagner l’équipe lors des changements de priorités ou d’orientation.
Added 4 hours ago
GC
Senior Manager, FP&A - Central Technology
Game Companies
Vancouver, BC
- Full-time
We're looking for a Senior Manager of Financial Planning & Analysis (FP&A) to lead Finance support for EA's Information Technology (EAIT) and Security organizations. You'll partner with our…
Added 5 hours ago
M
Technology Delivery Lead, Enterprise AI
Marsh
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 5 hours ago
AB
Cyber Security Project Manager (hybrid in Ottawa)
Ateko, backed by Bell Canada
Ottawa, ON
- Contract
University degree or college diploma in project management, business administration or information technology
Added 5 hours ago
LH
Coordinator, CT/MRI – Victoria Hospital
London Health Sciences Centre (LHSC)
London, ON
- Full-time
Reporting to the Manager, Medical Imaging – Victoria Hospital, the Coordinator, CT/MRI – Victoria Hospital is accountable for day-to-day department activities, including the management of…

Meltwater

Customer Success Manager

Toronto, ON, Canada

For this role, the base salary range is $45,000 - $60,000 CAD. · Full-time

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Job details

Pay: For this role, the base salary range is $45,000 - $60,000 CAD.
Job type: Full-time
Apply by: Dec 11, 2026
Experience: Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management.
Posting language: English
Posted: Nov 11, 2026

Original job description

Description

What We’re Looking For:

Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training

At Meltwater, we offer more than just a job - it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development.

Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights.

What You'll Do:

Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.
Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts.
Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
Drive client engagement and product adoption to ensure ongoing value delivery.
Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.

What You'll Bring:

A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management.
Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.
Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.
Proactive approach in identifying and addressing customer needs and opportunities promptly.
Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.
Excellent written and verbal communication skills in English.
Willingness to embrace a flexible work schedule. We require that you are in office most weeks 3 days per week with flexibility to 5 days per week based on team and business priorities.
The ability to legally work in the country of hire is required for this position.

What We Offer:

Flexible paid time off that allows you to have an enhanced work-life balance
Excellent medical, dental, and vision options
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Compensation Overview

At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies.

These frameworks are based on objective, gender-neutral criteria in line with applicable pay transparency regulations.

For this role, the base salary range is $45,000 - $60,000 CAD.

The expected On-Target Earnings (OTE) range is $75,000 - $100,000 CAD, inclusive of base salary and performance-based variable pay.

Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements.

Our Talent Acquisition Team is happy to walk you through the full compensation picture specific to your location and level during the interview process.

Where You'll Work: 110 Spadina Ave Suite 600

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

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More about this job

Responsibilities

Guide customers in adopting Meltwater solutions through strategic support, onboarding, training, and ongoing engagement, while gathering feedback and tailoring solutions to their objectives. Partner with Account Managers and Renewal Managers to support renewals, mitigate account risks, improve retention, and identify opportunities for account growth.

Requirements

At least three years of hands-on account management experience, or relevant experience in customer success or a related field, is expected; a bachelor's degree or higher is preferred. Candidates should have strong English communication and interpersonal skills, a results-driven and proactive approach, collaborative abilities, schedule flexibility, and legal authorization to work in the country of hire.

Skills

Customer Success
Account Management
Product Adoption
Risk Mitigation
Customer Onboarding
User Training
Customer Retention
Renewal Support
Upselling
Cross-Selling
Customer Advocacy
Executive Business Reviews
Customer Feedback
Strategic Guidance
Cross-Functional Collaboration

Benefits

Flexible Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Calm App Subscription
Hybrid Work Arrangement
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
Product Adoption
Risk Mitigation
Customer Onboarding
User Training
Customer Retention
Renewals
Customer Advocacy
Upselling
Cross-Selling
Account Growth
Executive Business Reviews
Customer Feedback
Customer Satisfaction
Customer Loyalty
Strategic Guidance
Cross-Functional Collaboration
Renewal Management
Information Services
IT Services
Hybrid Work

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Work requirements

Jobs in Canada