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Added 4 days ago
Nurse 2 - Lodge 2 A&R
Winnipeg Regional Health Authority
Winnipeg, MB
Directly accountable to the Manager, Health Services, the Registered Nurse provides registered nursing services for patient/residents, including those with complex and unpredictable health…
Added 4 days ago
Registered Nurse (N2) - Central Relief Team
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (N2) is responsible for providing professional registered nursing services for patients, including those…
Added 4 days ago
Senior Project Manager
Konrad
Toronto, ON
Konrad is looking for a Senior Project Manager to join our Digital Delivery team. You'll lead cross-functional teams through medium and large-scale digital and AI projects, ensuring…
Added 4 days ago
Project Manager
Konrad
Toronto, ON
…broader areas of digital consulting including strategy, product development, and user…
Added 4 days ago
Program Manager
Konrad
Toronto, ON
…strategic leadership capacity across client engagements. As a Program Manager, you excel at orchestrating complex, multi-stream programs that deliver exceptional digital and AI products and…
Added 4 days ago
Manager
Konrad
Toronto, ON
Konrad is looking for an experienced Manager to lead strategy and consulting engagements. You've successfully managed cross-functional teams of consultants, designers and developers through…
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Delivery Manager
Konrad
Toronto, ON
Konrad is looking for an experienced Delivery Manager to drive the seamless execution and delivery of our digital and AI solutions. You've successfully managed cross-functional project…
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NC
Project Manager
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
Reporting to Operations Leadership, the Project Manager (PM) leads complex digital signage, audio, and technology deployment projects from initial handoff through final sign-off. This is a…
Added 4 days ago
WD
Museum Associate - Part-time position
Western Development Museum
Moose Jaw, SK
- Part-time
Grade 12 diploma or equivalent and one to two years of relevant experience in customer service and program development or delivery. An equivalent combination of education and experience…
Added 4 days ago
Assistant Manager / Customer Experience Lead
Laura Canada
Kelowna, BC
…every customer. You will be joining a Company focused on the development and career growth of its…
Added 4 days ago
RD
ENVIRONMENTAL SERVICES TECHNOLOGIST (Permanent, Full-time)
Regional District of Fraser-Fort George
Prince George, BC
- Full-time
…Environmental Services department. Under the general supervision of the Manager of Environmental Programs and Compliance or designate, the Environmental Services Technologist will be a key…
Added 4 days ago
AM
Stencil Maker & Production Helper
Ampco Manufacturers Inc.
Surrey, BC
- $18.25 to $22 CAD / hour
- Full-time
Stencil selection, application, exposure, development and screen storage.
Added 4 days ago
FC
Manager, Multi-Family Credit Adjudication
FirstOntario Credit Union
Burlington, ON
- Full-time
Up to $1000 per year towards professional development
Added 4 days ago
M
Premium Support Program Manager
Meltwater
Toronto, ON
- Full-time
Excited to embark on the journey of Premium Support Program Manager in Meltwater? We're seeking a dynamic individual like you to join our team and play a pivotal role in optimizing our…
Added 4 days ago
Customer Success Manager - Fashion/General Retail, Hospitality
United Services Group
Kingston, ON · Toronto, ON · Oshawa, ON · Pickering, ON
Participate in the development and implementation of annual plans by customer banners with Sales and Departmental Head.
Added 4 days ago
S
Stage Experience Manager, Stores
sephora.com
Toronto, ON
- Full-time
As the Client Experience Manager at Sephora, you will oversee the success of our sales floor, or as we call it, our "Stage". This role focuses on coaching and development, driving your team…
Added 4 days ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 4 days ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 4 days ago
A
Hearing Instrument Specialist or Audiologist
Amplifon
Courtice, ON
- Full-time
…providing personalized consultations. Reporting to the Senior Area Manager, you will lead sales of hearing aids and accessories while educating the community on the importance of hearing…
Added 4 days ago
FC
Tarificateur(trice) – Assurance collective
First Canadian Financial Group
Pointe-Claire, QC
- Full-time
Our goal is to hire bright, hard-working people who share our values. We seek employees who are committed to continuous learning, career development, and advanc
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BP
Front of House Supervisor
Boston Pizza
Kingston, ON
- Full-time
A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the…
Added 4 days ago
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Senior Brand Manager, Oncology (Hematology)
AbbVie
Montreal, QC
- Full-time
…its employees in Quebec. Although as part of its francization program has taken all reasonable steps to avoid imposing the following requirement, advanced amount of knowledge of English /…
Added 4 days ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
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Quebec, QC
- Full-time
…the Group aims to accelerate its national and international…
Added 4 days ago
GD
COMBO - Co-Manager - Tsawwassen Mills
Groupe Dynamite
Tsawwassen, BC
- Full-time
Reporting to the Store Manager, your main focus as Co-Manager is to promote a positive omni channel shopping experience, build loyal client relationships and produce outstanding business…
Added 4 days ago
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Sales Manager, Hospitality and Events
GoodWork.ca
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Evergreen is seeking a Sales Manager to join our team.

Meltwater

Premium Support Program Manager

Toronto, ON, Canada

For this role, the base salary range is $60,000 - $90,000 CAD. · Full-time

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Job details

Pay: For this role, the base salary range is $60,000 - $90,000 CAD.
Job type: Full-time
Apply by: Nov 22, 2026
Experience: 4 years of SaaS experience with cross-departmental experience.
Posting language: English
Posted: Oct 24, 2026

Original job description

Description

What We’re Looking For:

Excited to embark on the journey of Premium Support Program Manager in Meltwater? We're seeking a dynamic individual like you to join our team and play a pivotal role in optimizing our Premium Support client journey. In the position of PSPM, you’ll spearhead the activation and fulfillment of our five Premium Support pillars. You will work closely with the accounts team, driving strategic conversations and initiatives internally and with clients to translate high-level requirements into actionable projects and tasks.

At Meltwater, you won't just thrive – you'll soar. Immerse yourself in an environment that fosters growth, where mentorship and inclusive leadership are not just buzzwords but core values. Rub shoulders with seasoned sellers and esteemed leaders, continuously learning and evolving alongside the best in the industry.

Join forces with us, and you'll become an integral part of a vibrant community that appreciates your unique contributions and empowers you to thrive. Let's embark on this journey together in PSPM and make a meaningful difference!

What You’ll Do:

Be Responsible for driving the execution of the key programs that achieve the client’s strategic objectives
Be responsible for a portfolio of Enterprise Premium Support clients
Cultivate enduring and meaningful business relationships with clients.
Monitor Premium Support consumption within the assigned portfolio, analyzing key themes and challenges, and providing insights to the account Customer Success Manager (CSM) as needed. Develop strategies and plans to address identified themes and challenges effectively.
Lead Premium Support activations and proactively address any concerns or feedback to boost client satisfaction and elevate the client experience.
Collaborate with Premium Support teams to establish a unified vision across our five pillars. Translate high-level requirements into actionable projects and tasks, empowering teams to drive successful execution.
Foster internal collaborations to ensure seamless coordination across teams. Gain deep insight into clients’ strategies and objectives, while overseeing the delivery of high-quality work with an unwavering commitment to excellence.

What You’ll Bring:

Bachelor’s degree or above, ideally in Business, Marketing, or Communication, laying the foundation for success in this role.
4 years of SaaS experience with cross-departmental experience.
Experience of working in at least one major business domain such as Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, or Agency.
Experience with large-scale implementations and associated challenges and requirements in the Enterprise sector.
Demonstrated capability to comprehend business challenges and employ robust analytical skills to address them effectively.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization internally and externally, including executive and C-level.
Proficiency in Boolean logic and data structuring.
Ability to navigate shifting project objectives, timelines, and priorities to address the evolving needs of our clients in the intricate enterprise sector.
Excellent written and verbal communication skills in English.
Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
The ability to legally work in the country of hire is required for this position.

What We Offer:

Flexible paid time off that allows you to have an enhanced work-life balance
Excellent medical, dental, and vision options
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work: 110 Spadina Ave, 6th floor, Toronto, ON M5V 2K4

Compensation Overview

At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies.

These frameworks are based on objective, gender-neutral criteria in line with applicable pay transparency regulations.

For this role, the base salary range is $60,000 - $90,000 CAD.

Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements.

Our Talent Acquisition Team is happy to walk you through the full compensation picture specific to your location and level during the interview process.

Our Story

At Meltwater, we believe that when you have the right people

in the right environment, great things happen.

Our platform empowers our 27,000 customers around the world

by transforming global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions.

But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and

find new solutions for our customers.

Our award-winning global culture drives everything we do and creates

an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas

and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations

across 25 countries around the world. No matter where you are,

you’ll work with people who care about your success and get the

support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

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More about this job

Responsibilities

Manage a portfolio of enterprise Premium Support clients, lead program activations, and execute initiatives that advance clients’ strategic objectives. Monitor support consumption and client feedback, develop plans to address challenges, and coordinate across internal teams to deliver high-quality work and improve the client experience.

Requirements

Requires at least four years of SaaS experience, cross-departmental experience, and experience in a major business domain and enterprise-scale implementations. Candidates should have a bachelor’s degree or higher, strong analytical and communication skills, proficiency in Boolean logic and data structuring, and the ability to manage changing priorities; English proficiency and legal authorization to work in the country of hire are also required.

Skills

Program Management
Enterprise Customer Support
Strategic Planning
Project Execution
Cross-Functional Collaboration
Customer Success
Data Analysis
Boolean Logic
Data Structuring
Executive Communication
Presentation Skills
Influencing Skills
Large-Scale Implementations
Adaptability
Written and Verbal Communication

Benefits

Flexible Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Calm App Subscription
Hybrid Work
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Premium Support
Enterprise Clients
Program Management
Client Journey
Customer Success
Strategic Objectives
Client Activations
Support Consumption
Client Satisfaction
Cross-Functional Collaboration
Project Execution
Large-Scale Implementations
Boolean Logic
Data Structuring
Business Analysis
Retail
Consumer Goods
Government
Communications
Media
Technology
Healthcare
Life Sciences
Financial Services
Agency

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