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Added 22 hours ago
C
Information Technology Operations Manager
Cardata
Canada
- $80,000 to $120,000 CAD / year
- Full-time
…systems, and working closely across product, operations, and customer teams, you’ll do well…
Added 2 days ago
M
Premium Support Program Manager
Meltwater
Toronto, ON
- Full-time
…themes and challenges, and providing insights to the account Customer Success Manager (CSM) as needed. Develop strategies and plans to address identified themes and challenges…
Added 2 days ago
TH
Case Manager, Bilingual (Fixed Term, 1-year)
Teladoc Health
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Case Manager ensures the well-being of members/patients and guides them through their healthcare journey. As part of a specialized team, including Case Coordinators, physicians and…
Added 2 days ago
AE
Sr Mgr-Digital Product Mgmt
American Express
Toronto, ON
- Full-time
Work with Go-to-Market partners on positioning, training inputs, launch communications, FAQs, customer success, and feedback loops.
Added 2 days ago
S
Product Manager
SWTCH
Toronto, ON
- Full-time
We are looking for a dedicated, hard-working Product Manager who will be a key part of the SWTCH development team. You will be overseeing the entire product lifecycle, from ideation to…
Added 2 days ago
SE
Product Manager
SWTCH Energy Inc.
Remote, Canada
- Full-time
- Remote
We are looking for a dedicated, hard-working Product Manager who will be a key part of the SWTCH development team. You will be overseeing the entire product lifecycle, from ideation to…
Added 2 days ago
SC
Product Expert - Direct-to-Consumer (D2C) Commerce
SAP Careers
Montreal, QC
- Full-time
Establish measurable success criteria that reflect customer value, product adoption, and business outcomes.
Added 2 days ago
D
Commercial Principal, Corporate Insights – Technology & Software (North America)
Dialectica
Montreal, QC
- Full-time
You will sell to the teams that make the big calls at software, SaaS, internet and technology companies: corporate strategy, corporate development and M&A, product, and go-to-market…
Added 2 days ago
C
Director of Information Technology
CarltonOne
Markham, ON
- Full-time
Our platform powers the global engagement industry, enabling companies to deliver impactful employee recognition, customer loyalty, rewards, sales, and channel incentive programs. We…
Added 2 days ago
SI
Product Expert - Direct-to-Consumer (D2C) Commerce
SAP IT Business Systeme
Montreal, QC
- Full-time
Establish measurable success criteria that reflect customer value, product adoption, and business outcomes.
Added 2 days ago
PG
Senior Customer Success Manager
PowerSchool Group LLC
Canada
- Other
The Customer Success Manager (CSM) is responsible for ensuring customers realize and sustain measurable value from their PowerSchool investment. This role goes beyond relationship…
Added 2 days ago
IR
Customer Marketing Manager
Info-Tech Research Group
Canada
- Full-time
McLean & Company is looking for a strategic, hands-on Marketing Manager to help strengthen customer relationships and drive engagement across our member base. You will own the planning and…
Added 2 days ago
R
Director of Growth
Rokt
Toronto, ON
- $212,000 to $250,000 CAD / year
- Full-time
…Transaction Moment™, the span from cart to confirmation where customer attention and intent peak, and where more than 90% of a business's ancillary revenue potential sits…
Added 2 days ago
R
Director of Growth
Rokt
Toronto, ON
- $212,000 to $250,000 CAD / year
- Full-time
…Transaction Moment™, the span from cart to confirmation where customer attention and intent peak, and where more than 90% of a business's ancillary revenue potential sits…
Added 3 days ago
A
Manager of Strategic Customer Success
Ashby
Canada
- Full-time
Hi, I’m Loren, the Head of Strategic Customer Success here at Ashby. My team is dedicated to building deep, consultative partnerships within the Enterprise space. One of our operating…
Added 3 days ago
A
Mid-Market Customer Success Manager - Americas
Ashby
Canada
- Full-time
You have a strong track record of Customer Success experience in B2B SaaS (at least two years), supporting customers through the adoption and long-term optimization of complex technologies.…
Added 3 days ago
M&
Customer Marketing Manager
McLean & Company
Canada
- Full-time
McLean & Company is looking for a strategic, hands-on Marketing Manager to help strengthen customer relationships and drive engagement across our member base. You will own the planning and…
Added 3 days ago
J
Strategic Account Manager
JAGGAER
Canada
- Full-time
10–15 years of experience in enterprise software, SaaS, account management, customer success, sales, consulting, or related customer-facing roles.
Added 3 days ago
D
Customer Marketing Manager (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
We’re hiring a Customer Marketing Manager to turn customer relationships into measurable retention, advocacy, and revenue growth. You’ll join Directive’s internal marketing team and build…
Added 3 days ago
Senior Integrated Campaigns Manager
Varicent
Ottawa, ON
…market - we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize…
Added 3 days ago
Senior Customer Marketing Manager
Varicent
Vancouver, BC
…market - we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize…
Added 4 days ago
A
Demo Engineer
Ashby
Canada
- Full-time
📊 You’ve built demo environments, demo data, or sandbox/trial environments at a SaaS company before.
Added 4 days ago
C&
Product Manager
Cast & Crew
Burnaby, BC · British Columbia-Local
- Part-time
Collaborate with cross-functional teams like Sales, Customer Success, Implementations, Support and Payroll Operations teams to gather and incorporate product feedback into the roadmap
Added 4 days ago
SC
Customer Success Manager - Mid Market
SPS Commerce
Toronto, ON · CA ON Toronto Office
- Full-time
Position Summary: We are seeking a Customer Success Manager II to join our Customer Success Team. In this role, you will ensure an outstanding customer experience throughout the customer's…
Added 4 days ago
A
Senior Program Manager, M&A Operations
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Align program and project management workstreams across Sales, Marketing, and Customer Success to achieve coordinated delivery

Meltwater

Premium Support Program Manager

Toronto, ON, Canada

For this role, the base salary range is $60,000 - $90,000 CAD. · Full-time

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Job details

Pay: For this role, the base salary range is $60,000 - $90,000 CAD.
Job type: Full-time
Apply by: Nov 22, 2026
Experience: 4 years of SaaS experience with cross-departmental experience.
Posting language: English
Posted: Oct 24, 2026

Original job description

Description

What We’re Looking For:

Excited to embark on the journey of Premium Support Program Manager in Meltwater? We're seeking a dynamic individual like you to join our team and play a pivotal role in optimizing our Premium Support client journey. In the position of PSPM, you’ll spearhead the activation and fulfillment of our five Premium Support pillars. You will work closely with the accounts team, driving strategic conversations and initiatives internally and with clients to translate high-level requirements into actionable projects and tasks.

At Meltwater, you won't just thrive – you'll soar. Immerse yourself in an environment that fosters growth, where mentorship and inclusive leadership are not just buzzwords but core values. Rub shoulders with seasoned sellers and esteemed leaders, continuously learning and evolving alongside the best in the industry.

Join forces with us, and you'll become an integral part of a vibrant community that appreciates your unique contributions and empowers you to thrive. Let's embark on this journey together in PSPM and make a meaningful difference!

What You’ll Do:

Be Responsible for driving the execution of the key programs that achieve the client’s strategic objectives
Be responsible for a portfolio of Enterprise Premium Support clients
Cultivate enduring and meaningful business relationships with clients.
Monitor Premium Support consumption within the assigned portfolio, analyzing key themes and challenges, and providing insights to the account Customer Success Manager (CSM) as needed. Develop strategies and plans to address identified themes and challenges effectively.
Lead Premium Support activations and proactively address any concerns or feedback to boost client satisfaction and elevate the client experience.
Collaborate with Premium Support teams to establish a unified vision across our five pillars. Translate high-level requirements into actionable projects and tasks, empowering teams to drive successful execution.
Foster internal collaborations to ensure seamless coordination across teams. Gain deep insight into clients’ strategies and objectives, while overseeing the delivery of high-quality work with an unwavering commitment to excellence.

What You’ll Bring:

Bachelor’s degree or above, ideally in Business, Marketing, or Communication, laying the foundation for success in this role.
4 years of SaaS experience with cross-departmental experience.
Experience of working in at least one major business domain such as Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, or Agency.
Experience with large-scale implementations and associated challenges and requirements in the Enterprise sector.
Demonstrated capability to comprehend business challenges and employ robust analytical skills to address them effectively.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization internally and externally, including executive and C-level.
Proficiency in Boolean logic and data structuring.
Ability to navigate shifting project objectives, timelines, and priorities to address the evolving needs of our clients in the intricate enterprise sector.
Excellent written and verbal communication skills in English.
Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
The ability to legally work in the country of hire is required for this position.

What We Offer:

Flexible paid time off that allows you to have an enhanced work-life balance
Excellent medical, dental, and vision options
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work: 110 Spadina Ave, 6th floor, Toronto, ON M5V 2K4

Compensation Overview

At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies.

These frameworks are based on objective, gender-neutral criteria in line with applicable pay transparency regulations.

For this role, the base salary range is $60,000 - $90,000 CAD.

Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements.

Our Talent Acquisition Team is happy to walk you through the full compensation picture specific to your location and level during the interview process.

Our Story

At Meltwater, we believe that when you have the right people

in the right environment, great things happen.

Our platform empowers our 27,000 customers around the world

by transforming global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions.

But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and

find new solutions for our customers.

Our award-winning global culture drives everything we do and creates

an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas

and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations

across 25 countries around the world. No matter where you are,

you’ll work with people who care about your success and get the

support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

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More about this job

Responsibilities

Manage a portfolio of enterprise Premium Support clients, lead program activations, and execute initiatives that advance clients’ strategic objectives. Monitor support consumption and client feedback, develop plans to address challenges, and coordinate across internal teams to deliver high-quality work and improve the client experience.

Requirements

Requires at least four years of SaaS experience, cross-departmental experience, and experience in a major business domain and enterprise-scale implementations. Candidates should have a bachelor’s degree or higher, strong analytical and communication skills, proficiency in Boolean logic and data structuring, and the ability to manage changing priorities; English proficiency and legal authorization to work in the country of hire are also required.

Skills

Program Management
Enterprise Customer Support
Strategic Planning
Project Execution
Cross-Functional Collaboration
Customer Success
Data Analysis
Boolean Logic
Data Structuring
Executive Communication
Presentation Skills
Influencing Skills
Large-Scale Implementations
Adaptability
Written and Verbal Communication

Benefits

Flexible Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Calm App Subscription
Hybrid Work
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Premium Support
Enterprise Clients
Program Management
Client Journey
Customer Success
Strategic Objectives
Client Activations
Support Consumption
Client Satisfaction
Cross-Functional Collaboration
Project Execution
Large-Scale Implementations
Boolean Logic
Data Structuring
Business Analysis
Retail
Consumer Goods
Government
Communications
Media
Technology
Healthcare
Life Sciences
Financial Services
Agency

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