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Added 7 hours ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
…of Saint John and under the direct supervision of the Growth Manager, the Growth Coordinator will be a champion for growth in Saint…
Added 8 hours ago
FL
Manager, Business Valuations
Fuller Landau LLP
Toronto, ON
- Full-time
The Manager is responsible for management of each engagement including planning/methodology, communications with clients and counsel, financial research, review and analysis of documents,…
Added 11 hours ago
OG
Community Specialist
Okanagan Game Developers' Association
Kelowna, BC
- Volunteer
Experience with community management, moderation, communications, events, marketing, or game development is helpful, but not required
Added 12 hours ago
UO
Research Profile Officer
University of Victoria
Victoria, BC
- Full-time
Reporting to the Manager, Research Profile, the Research Profile Officer (RPO) is responsible for planning and developing strategic communications initiatives to proactively convey UVic’s…
Added 15 hours ago
I
Customer Experience Leader / Responsable de l’expérience en magasin
Indigo
Laval, QC
- $18 to $21.4 CAD / hour
- Full-time
Diriger les communications quotidiennes et les rassemblements de vente afin de renforcer les priorités commerciales, les activités promotionnelles, les initiatives de fidélisation, les…
Added 17 hours ago
TH
Assistant Store Manager - Full-Time
Tommy Hilfiger
Mississauga, ON
- Full-time
…geographies, activities and occasions. Tommy Hilfiger’s global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations…
Added 20 hours ago
EC
Stage Manager - Hybrid
Encore Canada
Brampton, ON
- Part-time
A Production Stage Manager is responsible for independent production execution and at times assisting Event Producers and/or Creative Producers on events and projects from inception to…
Added 20 hours ago
EC
Event Producer - Hybrid (Project-Based)
Encore Canada
Brampton, ON
- Full-time
…responsible for relaying all pertinent information to the Account Manager. The Event Producer reports to the Director, Event…
Added 21 hours ago
CE
SCM Projects Contracts Advisor
Cenovus Energy
Calgary, AB
- Full-time
Reporting to the Manager, SCM Projects, the SCM Projects Contracts Advisor is responsible for managing the post-award administration of assigned project contracts to ensure compliance with…
Added 22 hours ago
PC
Assistant Store Manager - Full-Time
PVH Corp.
Mississauga, ON
- Full-time
…geographies, activities and occasions. Tommy Hilfiger’s global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations…
Added 1 day ago
CB
Marketing & Communications Specialist
Canadian Bar Association of BC
Calgary, AB
- $65,000 to $75,000 CAD / year
- Full-time
Reporting to the Manager, Marketing & Communications, this role leads the planning and delivery of marketing initiatives for the Canadian Bar Association, Alberta Branch (CBA Alberta),…
Added 1 day ago
A-
Sustainability Initiatives Manager (12 Months)
AMA - Alberta Motor Association
Edmonton, AB
- Full-time
Serve as environmental sustainability lead for annual impact reporting, working with Corporate Communications, Marketing and Creative Agency teams on implementation.
Added 1 day ago
IT
Graphic Designer
Inland Truck & Equipment
Burnaby, BC
- Full-time
The Graphic Designer supports the Channel Marketing Manager by developing clear, consistent, and effective brand and design materials across all channel marketing business units, including…
Added 1 day ago
KC
Manager, Retail After Sales
Kia Canada
Mississauga, ON
- Full-time
The Manager, Retail After Sales, will lead the development and execution of dealer and customer communications, programs, tools, and solutions that support profitable growth in Kia Genuine…
Added 1 day ago
CO
Conference Content Manager
CPA Ontario
Canada
- Full-time
As Conference Content Manager, you will lead the research, planning and development of CPA Ontario's Professional Development offerings, with priority on the strategy and execution of the…
Added 1 day ago
M
Premium Support Program Manager
Meltwater
Toronto, ON
- Full-time
Excited to embark on the journey of Premium Support Program Manager in Meltwater? We're seeking a dynamic individual like you to join our team and play a pivotal role in optimizing our…
Added 1 day ago
LM
Head of Digital Performance
Lacroix Médecine Privée
Quebec, QC
- Full-time
Reporting to the Director of Marketing, the Digital Performance Manager plays a key role in the growth, reach, and success of the Lacroix Medical Group.
Added 1 day ago
H
Project Manager - Environmental Assessment
HDR
Toronto, ON
- Full-time
…architects, construction management staff, environmental, strategic communications, economists, management consultants and specialists across disciplines to solve complex mobility…
Added 1 day ago
7
Graphic Designer
7259b73c-68ed-4ba6-bf41-9557fa90640b
Burnaby, BC
- Full-time
The Graphic Designer supports the Channel Marketing Manager by developing clear, consistent, and effective brand and design materials across all channel marketing business units, including…
Added 1 day ago
LP
Youth Initiatives Coordinator
Lethbridge Polytechnic
Lethbridge, AB
- Internship
Lead development of communications and marketing materials
Added 1 day ago
UO
Sessional Lecturer - MGTA38H3 Management Communications
University of Toronto - Woodsworth College
Toronto, ON · Scarborough, ON
- Full-time
…experience teaching a university-level course, in the field of communications, with consistent, strong course…
Added 1 day ago
SP
Director, Strategic Partnerships & Campaign Communications
St. Paul's Foundation
Vancouver, BC
- $102,000 to $155,000 CAD / year
- Full-time
Reporting Manager: VP, Philanthropy – Campaigns & Transformational Giving
Added 1 day ago
TU
Program Specialist, Extracurricular and Extended Learning
The University of British Columbia
Vancouver, BC
- $33.07 to $35.61 CAD / hour
- Part-time
…the planning and execution of programmatic, administrative, marketing and business development (recruiting) aspects of new or adapted non-degree learning programs run by the Institute for…
Added 1 day ago
FT
Inside Sales - Inside Sales Specialist
Fast Tire Co
Vaudreuil-Dorion, QC
- Full-time
Reporting to the Regional Sales Manager – West, the Inside Sales Specialist is responsible for growing revenue and strengthening customer relationships within an assigned portfolio. The…
Added 1 day ago
PL
Marketing Manager
Pomeroy Lodging
Kananaskis, AB
- Full-time
As a Marketing Manager, you will be responsible for developing and implementing effective marketing strategies to drive brand awareness, customer engagement, and revenue growth. This role…

Meltwater

Premium Support Program Manager

Toronto, ON, Canada

For this role, the base salary range is $60,000 - $90,000 CAD. · Full-time

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Job details

Pay: For this role, the base salary range is $60,000 - $90,000 CAD.
Job type: Full-time
Apply by: Nov 22, 2026
Experience: 4 years of SaaS experience with cross-departmental experience.
Posting language: English
Posted: Oct 24, 2026

Original job description

Description

What We’re Looking For:

Excited to embark on the journey of Premium Support Program Manager in Meltwater? We're seeking a dynamic individual like you to join our team and play a pivotal role in optimizing our Premium Support client journey. In the position of PSPM, you’ll spearhead the activation and fulfillment of our five Premium Support pillars. You will work closely with the accounts team, driving strategic conversations and initiatives internally and with clients to translate high-level requirements into actionable projects and tasks.

At Meltwater, you won't just thrive – you'll soar. Immerse yourself in an environment that fosters growth, where mentorship and inclusive leadership are not just buzzwords but core values. Rub shoulders with seasoned sellers and esteemed leaders, continuously learning and evolving alongside the best in the industry.

Join forces with us, and you'll become an integral part of a vibrant community that appreciates your unique contributions and empowers you to thrive. Let's embark on this journey together in PSPM and make a meaningful difference!

What You’ll Do:

Be Responsible for driving the execution of the key programs that achieve the client’s strategic objectives
Be responsible for a portfolio of Enterprise Premium Support clients
Cultivate enduring and meaningful business relationships with clients.
Monitor Premium Support consumption within the assigned portfolio, analyzing key themes and challenges, and providing insights to the account Customer Success Manager (CSM) as needed. Develop strategies and plans to address identified themes and challenges effectively.
Lead Premium Support activations and proactively address any concerns or feedback to boost client satisfaction and elevate the client experience.
Collaborate with Premium Support teams to establish a unified vision across our five pillars. Translate high-level requirements into actionable projects and tasks, empowering teams to drive successful execution.
Foster internal collaborations to ensure seamless coordination across teams. Gain deep insight into clients’ strategies and objectives, while overseeing the delivery of high-quality work with an unwavering commitment to excellence.

What You’ll Bring:

Bachelor’s degree or above, ideally in Business, Marketing, or Communication, laying the foundation for success in this role.
4 years of SaaS experience with cross-departmental experience.
Experience of working in at least one major business domain such as Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, or Agency.
Experience with large-scale implementations and associated challenges and requirements in the Enterprise sector.
Demonstrated capability to comprehend business challenges and employ robust analytical skills to address them effectively.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization internally and externally, including executive and C-level.
Proficiency in Boolean logic and data structuring.
Ability to navigate shifting project objectives, timelines, and priorities to address the evolving needs of our clients in the intricate enterprise sector.
Excellent written and verbal communication skills in English.
Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
The ability to legally work in the country of hire is required for this position.

What We Offer:

Flexible paid time off that allows you to have an enhanced work-life balance
Excellent medical, dental, and vision options
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work: 110 Spadina Ave, 6th floor, Toronto, ON M5V 2K4

Compensation Overview

At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies.

These frameworks are based on objective, gender-neutral criteria in line with applicable pay transparency regulations.

For this role, the base salary range is $60,000 - $90,000 CAD.

Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements.

Our Talent Acquisition Team is happy to walk you through the full compensation picture specific to your location and level during the interview process.

Our Story

At Meltwater, we believe that when you have the right people

in the right environment, great things happen.

Our platform empowers our 27,000 customers around the world

by transforming global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions.

But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and

find new solutions for our customers.

Our award-winning global culture drives everything we do and creates

an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas

and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations

across 25 countries around the world. No matter where you are,

you’ll work with people who care about your success and get the

support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

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More about this job

Responsibilities

Manage a portfolio of enterprise Premium Support clients, lead program activations, and execute initiatives that advance clients’ strategic objectives. Monitor support consumption and client feedback, develop plans to address challenges, and coordinate across internal teams to deliver high-quality work and improve the client experience.

Requirements

Requires at least four years of SaaS experience, cross-departmental experience, and experience in a major business domain and enterprise-scale implementations. Candidates should have a bachelor’s degree or higher, strong analytical and communication skills, proficiency in Boolean logic and data structuring, and the ability to manage changing priorities; English proficiency and legal authorization to work in the country of hire are also required.

Skills

Program Management
Enterprise Customer Support
Strategic Planning
Project Execution
Cross-Functional Collaboration
Customer Success
Data Analysis
Boolean Logic
Data Structuring
Executive Communication
Presentation Skills
Influencing Skills
Large-Scale Implementations
Adaptability
Written and Verbal Communication

Benefits

Flexible Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Calm App Subscription
Hybrid Work
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Premium Support
Enterprise Clients
Program Management
Client Journey
Customer Success
Strategic Objectives
Client Activations
Support Consumption
Client Satisfaction
Cross-Functional Collaboration
Project Execution
Large-Scale Implementations
Boolean Logic
Data Structuring
Business Analysis
Retail
Consumer Goods
Government
Communications
Media
Technology
Healthcare
Life Sciences
Financial Services
Agency

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