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Added 9 hours ago
QR
National Account Sales Manager-Retail
Quincaillerie Richelieu
Remote, Canada
- Full-time
- Remote
Richelieu Hardware is looking for a National Account Sales Manager-Ratail to develop and manage strategic relationships with Major Retail Hardware chains Home Improvement, and Building…
Added 9 hours ago
PB
Senior Director of Planning and Allocation
Psycho Bunny
QC · Saint-Laurent, QC
- Full-time
…style, and that unmistakable logo. With over 200 points of sales worldwide (and counting!), we're on a mission to redefine bold standards in…
Added 11 hours ago
MC
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
- Full-time
This is not a hands-on engineering position, pure architecture role, or pure sales role. It requires enough technical depth to challenge and guide architects and engineers, while also…
Added 11 hours ago
SP
Commercial Account Executive - Canada
Salesforce Partner Canada
Toronto, ON
- Full-time
Note: By applying to the Commercial Account Executive posting, Recruiters and Hiring Managers who support multiple cloud offerings across the organization hiring Commercial Account…
Added 1 day ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
…annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial…
Added 1 day ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
…annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial…
Added 1 day ago
RS
Director of Business Development
Red Seal Fire Protection
Windsor, ON
- Full-time
This is a business development executive role. You'll build how Red Seal wins its biggest accounts, open the doors yourself, and close the deals with me.
Added 2 days ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
…annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial…
Added 2 days ago
Account Executive, Global Growth Sales, Global Growth Sales
Amazon
Toronto, ON
…to sell world class personalization technologies and drive sales across multiple platforms to new and existing small-to-medium brand and performance advertisers. There are also…
Added 2 days ago
Supply Planner
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Contribute to the monthly executive S&OP meetings, including coordinating the presentation, connecting the dots on sales, demand, supply, inventory, following through on action items for…
Added 2 days ago
M
Premium Support Program Manager
Meltwater
Toronto, ON
- Full-time
Experience of working in at least one major business domain such as Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, or Agency.
Added 2 days ago
ME
FSOP National Account Executive
Monster Energy
Toronto, ON
- Full-time
As a FSOP National Account Executive, you will partner closely with Coke Canada Bottling to develop and execute strategies for assigned and new customers, including selling in customer…
Added 2 days ago
AG
January 2027 Supply Chain Co-op - Category Management and Sourcing
ATCO Group
Edmonton, AB
- Full-time
Prepare reports, dashboards, presentations, and executive summaries.
Added 2 days ago
AA
SDR/AE - AI Guest Communication Platform for Hospitality
Ask Arthur
Remote, Canada
- $48,000 to $84,000 CAD / year
- Full-time
- Remote
We’re hiring a driven, organized, and tech-savvy Sales Development Representative (SDR)/AE to scale outbound sales and partnerships.
Added 2 days ago
FSOP National Account Executive
Monster Energy
Toronto, ON
As a FSOP National Account Executive, you will partner closely with Coke Canada Bottling to develop and execute strategies for assigned and new customers, including selling in customer…
Added 2 days ago
L
Management Trainee (SeedZ) - Digital & Commercial
L'Oréal
Montreal, QC
- Full-time
Lead end-to-end digital shelf activations, optimising e-retail media campaigns, conversion funnels, and product content across major Canadian retail platforms.
Added 2 days ago
IM
Regional Manager - Canada (Confident Remodels)
Installation Made Easy
Remote, Canada
- Remote
…the Regional Manager is responsible for supporting multiple retail locations within that territory, ensuring compliance with all program requirements. The Regional Manager should accomplish…
Added 2 days ago
TP
Director, Concessions and Partnership Development
Toronto Pearson International Airport
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Executive Director, Customer & Commercial Development, the Director, Concessions and Partnership Development provides strategic leadership for Toronto Pearson’s concessions…
Added 2 days ago
PI
Lead, Senior Sales Enablement (Director Level)
PICTON Investments
Toronto, ON
- Full-time
Be the link between strategy and the field. PICTON Investments is currently looking for a Lead, Senior Sales Enablement to improve the effectiveness, productivity and execution of our…
Added 2 days ago
CC
Account Executive - Small Store
Coca-Cola Canada Bottling Limited
Halifax, NS
- Full-time
As an Account Executive, Small Store, you will play a key role in driving growth within Coke Canada's convenience retail channel by building strong customer relationships, executing…
Added 2 days ago
PM
Lead, Senior Sales Enablement (Director Level)
Picton Mahoney Asset Management
Toronto, ON
- Full-time
Be the link between strategy and the field. PICTON Investments is currently looking for a Lead, Senior Sales Enablement to improve the effectiveness, productivity and execution of our…
Added 2 days ago
LC
Manager, Marketing & Brands Loyalty Projects
Loblaw Companies Limited
Brampton, ON
- Full-time
…connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact…
Added 2 days ago
TI
Director, PMO Transformation Programs, Segmentation
TekStaff IT Solutions
Toronto, ON
- Contract
Executive Stakeholder Management & Steering Committee Leadership; Lead effective engagement with senior stakeholders and executives across Canadian Banking to drive alignment,…
Added 2 days ago
Technical Product Owner - AI & Power Platform
Trail Appliances Ltd.
Richmond, BC
…workflow automation while working closely with teams across Sales, Operations, Customer Experience, HR, Finance, Supply Chain, and…
Added 2 days ago
Product Owner - Data & Business Intelligence
Trail Appliances Ltd.
Richmond, BC
…dashboards, and data products while working closely with teams across Sales, Operations, Customer Experience, Finance, Supply Chain, HR, and…

Meltwater

Premium Support Program Manager

Toronto, ON, Canada

For this role, the base salary range is $60,000 - $90,000 CAD. · Full-time

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Job details

Pay: For this role, the base salary range is $60,000 - $90,000 CAD.
Job type: Full-time
Apply by: Nov 22, 2026
Experience: 4 years of SaaS experience with cross-departmental experience.
Posting language: English
Posted: Oct 24, 2026

Original job description

Description

What We’re Looking For:

Excited to embark on the journey of Premium Support Program Manager in Meltwater? We're seeking a dynamic individual like you to join our team and play a pivotal role in optimizing our Premium Support client journey. In the position of PSPM, you’ll spearhead the activation and fulfillment of our five Premium Support pillars. You will work closely with the accounts team, driving strategic conversations and initiatives internally and with clients to translate high-level requirements into actionable projects and tasks.

At Meltwater, you won't just thrive – you'll soar. Immerse yourself in an environment that fosters growth, where mentorship and inclusive leadership are not just buzzwords but core values. Rub shoulders with seasoned sellers and esteemed leaders, continuously learning and evolving alongside the best in the industry.

Join forces with us, and you'll become an integral part of a vibrant community that appreciates your unique contributions and empowers you to thrive. Let's embark on this journey together in PSPM and make a meaningful difference!

What You’ll Do:

Be Responsible for driving the execution of the key programs that achieve the client’s strategic objectives
Be responsible for a portfolio of Enterprise Premium Support clients
Cultivate enduring and meaningful business relationships with clients.
Monitor Premium Support consumption within the assigned portfolio, analyzing key themes and challenges, and providing insights to the account Customer Success Manager (CSM) as needed. Develop strategies and plans to address identified themes and challenges effectively.
Lead Premium Support activations and proactively address any concerns or feedback to boost client satisfaction and elevate the client experience.
Collaborate with Premium Support teams to establish a unified vision across our five pillars. Translate high-level requirements into actionable projects and tasks, empowering teams to drive successful execution.
Foster internal collaborations to ensure seamless coordination across teams. Gain deep insight into clients’ strategies and objectives, while overseeing the delivery of high-quality work with an unwavering commitment to excellence.

What You’ll Bring:

Bachelor’s degree or above, ideally in Business, Marketing, or Communication, laying the foundation for success in this role.
4 years of SaaS experience with cross-departmental experience.
Experience of working in at least one major business domain such as Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, or Agency.
Experience with large-scale implementations and associated challenges and requirements in the Enterprise sector.
Demonstrated capability to comprehend business challenges and employ robust analytical skills to address them effectively.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization internally and externally, including executive and C-level.
Proficiency in Boolean logic and data structuring.
Ability to navigate shifting project objectives, timelines, and priorities to address the evolving needs of our clients in the intricate enterprise sector.
Excellent written and verbal communication skills in English.
Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
The ability to legally work in the country of hire is required for this position.

What We Offer:

Flexible paid time off that allows you to have an enhanced work-life balance
Excellent medical, dental, and vision options
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work: 110 Spadina Ave, 6th floor, Toronto, ON M5V 2K4

Compensation Overview

At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies.

These frameworks are based on objective, gender-neutral criteria in line with applicable pay transparency regulations.

For this role, the base salary range is $60,000 - $90,000 CAD.

Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements.

Our Talent Acquisition Team is happy to walk you through the full compensation picture specific to your location and level during the interview process.

Our Story

At Meltwater, we believe that when you have the right people

in the right environment, great things happen.

Our platform empowers our 27,000 customers around the world

by transforming global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions.

But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and

find new solutions for our customers.

Our award-winning global culture drives everything we do and creates

an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas

and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations

across 25 countries around the world. No matter where you are,

you’ll work with people who care about your success and get the

support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

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More about this job

Responsibilities

Manage a portfolio of enterprise Premium Support clients, lead program activations, and execute initiatives that advance clients’ strategic objectives. Monitor support consumption and client feedback, develop plans to address challenges, and coordinate across internal teams to deliver high-quality work and improve the client experience.

Requirements

Requires at least four years of SaaS experience, cross-departmental experience, and experience in a major business domain and enterprise-scale implementations. Candidates should have a bachelor’s degree or higher, strong analytical and communication skills, proficiency in Boolean logic and data structuring, and the ability to manage changing priorities; English proficiency and legal authorization to work in the country of hire are also required.

Skills

Program Management
Enterprise Customer Support
Strategic Planning
Project Execution
Cross-Functional Collaboration
Customer Success
Data Analysis
Boolean Logic
Data Structuring
Executive Communication
Presentation Skills
Influencing Skills
Large-Scale Implementations
Adaptability
Written and Verbal Communication

Benefits

Flexible Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Calm App Subscription
Hybrid Work
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Premium Support
Enterprise Clients
Program Management
Client Journey
Customer Success
Strategic Objectives
Client Activations
Support Consumption
Client Satisfaction
Cross-Functional Collaboration
Project Execution
Large-Scale Implementations
Boolean Logic
Data Structuring
Business Analysis
Retail
Consumer Goods
Government
Communications
Media
Technology
Healthcare
Life Sciences
Financial Services
Agency

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