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Added 15 days ago
M
Premium Support Program Manager
Meltwater
Toronto, ON
- Full-time
Lead Premium Support activations and proactively address any concerns or feedback to boost client satisfaction and elevate the client experience.
Added 15 days ago
MG
AI Solutions Architect
Mobility Global
London, ON
- Full-time
10+ years in software development, 5+ years in AI/ML
Added 15 days ago
Technical Infrastructure Program Manager (TIPM)
IREN
Vancouver, BC
…centers and GPU clusters for AI training and inference. IREN's platform is underpinned by its expansive portfolio of grid-connected land and power in renewable-rich regions across North…
Added 16 days ago
RB
Senior Cyber Security Specialist, IAM Onboarding (Global Security)
Royal Bank of Canada
Toronto, ON · Calgary, AB · Vancouver, BC
- Full-time
Review, analyze, and define onboarding requirements as well as contribute to the technical development specifications
Added 16 days ago
MS
EAM – Tech Strategy Metrics & KPI Lead (Hyrbid)
Morgan Stanley
Montreal, QC
- Full-time
We’re seeking a Strategy Metrics & KPI Lead (Vice President) to shape how Morgan Stanley measures progress and outcomes across the firm's technology strategy. As part of the Enterprise…
Added 16 days ago
MS
Senior Platform Integration and Monitoring Lead (Hybrid)
Morgan Stanley
Montreal, QC
- Full-time
We're seeking someone to join our RTMD (Real-Time Market Data) team as a Senior Platform Integration and Monitoring Lead to drive the reliability, automation, monitoring, and operational…
Added 16 days ago
CG
Product Owner, Retail Systems
Canada Goose
Toronto, ON
- Full-time
Release Management: Lead release management for Shopify POS: assess Shopify platform release, plan the adoption of new versions and features, and communicate change to stores well ahead of…
Added 16 days ago
D
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Levis, QC
- Full-time
…with many stakeholders working in a wide range of fields. You lead and serve as a systems specialist for your unit, clients and practitioners. More specifically, you will be required…
Added 15 days ago
ED
Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Position: Principal Enterprise Workflow Platform Architect, ServiceNow CSM & Automation
Added 15 days ago
ED
Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Position: Principal Enterprise Workflow Platform Architect, ServiceNow CSM & Automation
Added 15 days ago
ED
Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Position: Principal Enterprise Workflow Platform Architect, ServiceNow CSM & Automation
Added 15 days ago
ED
Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Position: Principal Enterprise Workflow Platform Architect, ServiceNow CSM & Automation
Added 15 days ago
Principal Application Security Specialist
Global Relay
Vancouver, BC
The Principal Application Security Specialist is the most senior individual contributor across Global Relay's Software & Application Security function. Combining deep application security…
Added 16 days ago
M
Guidewire Tech Lead CC - Brokerage program
Maarut
Quebec, QC
- Contract
reference on the platform, combining Gosu and Java development, application
Added 16 days ago
Director, Strategy - Bell AI Fabric, CP4
Bell
Toronto, ON
Bell AI Fabric is building Canada's largest sovereign AI infrastructure platform. As Director, Strategy, you will work at the centre of its most important strategic, commercial, and…
Added 15 days ago
A
Lead Product Manager, Enterprise Services Management
Asana
Vancouver, BC
- Full-time
…workflows, and connect tickets to projects in a modern, AI-native platform. We’re looking for a hands-on, highly entrepreneurial Lead PM who combines deep product craft with customer…
Added 15 days ago
ED
Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $112,006 to $149,341 CAD / year
- Full-time
Position: Principal Enterprise Workflow Platform Architect, ServiceNow CSM & Automation
Added 15 days ago
ED
Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687
Export Development Canada | Exportation et développement Canada
Vancouver, BC
- $112,006 to $149,341 CAD / year
- Full-time
Position: Principal Enterprise Workflow Platform Architect, ServiceNow CSM & Automation
Added 15 days ago
ED
Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $112,006 to $149,341 CAD / year
- Full-time
Position: Principal Enterprise Workflow Platform Architect, ServiceNow CSM & Automation
Added 16 days ago
GM
Software Engineer, Simulation Scalability - Sim RIM (Release and Incident Management) Focus
General Motors
Markham, ON
- Full-time
Our work spans systems architecture, software engineering, release management, and quality strategy, with a mission to increase reliability, throughput, and operational excellence across…
Added 16 days ago
M(
Lead Product Manager, ROI & Reporting
MaintainX (An Autodesk Company)
Toronto, ON · Montreal, QC
- $130,000 to $207,000 CAD / year
- Full-time
We are seeking a Lead Product Manager to oversee our Reporting capabilities and how we surface ROI to customers via the MaintainX platform, sitting within the Core division. This role will…
Added 15 days ago
ED
Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $112,006 to $149,341 CAD / year
- Full-time
Position: Principal Enterprise Workflow Platform Architect, ServiceNow CSM & Automation
Added 15 days ago
H
Principal Data Architect
Hays
Toronto, ON
- Contract
We are seeking a highly experienced Principal Azure Databricks Architect to lead the design and implementation of scalable cloud-native data and integration solutions on the Azure platform.…
Added 15 days ago
AR
Senior Solution Architect
Aliant Resources
ON · Peel, ON
- Contract
Provides strategic consulting support and lead the development of solution architectures to support key business objectives. Leads the preparation of technical plans and, in liaison with…
Added 15 days ago
E
Lead Product Operations Manager
Emburse
Toronto, ON
- Full-time
Product & Software Expertise: Strong understanding of product management and the software development lifecycle, with the credibility to advise product, engineering, design, and…

Meltwater

Premium Support Program Manager

Toronto, ON, Canada

For this role, the base salary range is $60,000 - $90,000 CAD. · Full-time

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Job details

Pay: For this role, the base salary range is $60,000 - $90,000 CAD.
Job type: Full-time
Apply by: Oct 18, 2026
Experience: 4 years of SaaS experience with cross-departmental experience.
Posting language: English
Posted: Sep 18, 2026

Original job description

Description

What We’re Looking For:

Excited to embark on the journey of Premium Support Program Manager in Meltwater? We're seeking a dynamic individual like you to join our team and play a pivotal role in optimizing our Premium Support client journey. In the position of PSPM, you’ll spearhead the activation and fulfillment of our five Premium Support pillars. You will work closely with the accounts team, driving strategic conversations and initiatives internally and with clients to translate high-level requirements into actionable projects and tasks.

At Meltwater, you won't just thrive – you'll soar. Immerse yourself in an environment that fosters growth, where mentorship and inclusive leadership are not just buzzwords but core values. Rub shoulders with seasoned sellers and esteemed leaders, continuously learning and evolving alongside the best in the industry.

Join forces with us, and you'll become an integral part of a vibrant community that appreciates your unique contributions and empowers you to thrive. Let's embark on this journey together in PSPM and make a meaningful difference!

What You’ll Do:

Be Responsible for driving the execution of the key programs that achieve the client’s strategic objectives
Be responsible for a portfolio of Enterprise Premium Support clients
Cultivate enduring and meaningful business relationships with clients.
Monitor Premium Support consumption within the assigned portfolio, analyzing key themes and challenges, and providing insights to the account Customer Success Manager (CSM) as needed. Develop strategies and plans to address identified themes and challenges effectively.
Lead Premium Support activations and proactively address any concerns or feedback to boost client satisfaction and elevate the client experience.
Collaborate with Premium Support teams to establish a unified vision across our five pillars. Translate high-level requirements into actionable projects and tasks, empowering teams to drive successful execution.
Foster internal collaborations to ensure seamless coordination across teams. Gain deep insight into clients’ strategies and objectives, while overseeing the delivery of high-quality work with an unwavering commitment to excellence.

What You’ll Bring:

Bachelor’s degree or above, ideally in Business, Marketing, or Communication, laying the foundation for success in this role.
4 years of SaaS experience with cross-departmental experience.
Experience of working in at least one major business domain such as Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, or Agency.
Experience with large-scale implementations and associated challenges and requirements in the Enterprise sector.
Demonstrated capability to comprehend business challenges and employ robust analytical skills to address them effectively.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization internally and externally, including executive and C-level.
Proficiency in Boolean logic and data structuring.
Ability to navigate shifting project objectives, timelines, and priorities to address the evolving needs of our clients in the intricate enterprise sector.
Excellent written and verbal communication skills in English.
Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
The ability to legally work in the country of hire is required for this position.

What We Offer:

Flexible paid time off that allows you to have an enhanced work-life balance
Excellent medical, dental, and vision options
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work: 110 Spadina Ave, 6th floor, Toronto, ON M5V 2K4

Compensation Overview

At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies.

These frameworks are based on objective, gender-neutral criteria in line with applicable pay transparency regulations.

For this role, the base salary range is $60,000 - $90,000 CAD.

Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements.

Our Talent Acquisition Team is happy to walk you through the full compensation picture specific to your location and level during the interview process.

Our Story

At Meltwater, we believe that when you have the right people

in the right environment, great things happen.

Our platform empowers our 27,000 customers around the world

by transforming global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions.

But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and

find new solutions for our customers.

Our award-winning global culture drives everything we do and creates

an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas

and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations

across 25 countries around the world. No matter where you are,

you’ll work with people who care about your success and get the

support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

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More about this job

Responsibilities

The Premium Support Program Manager will drive the execution of key programs to achieve client strategic objectives and manage a portfolio of Enterprise Premium Support clients. They will analyze consumption data, address client challenges, and collaborate across teams to ensure a unified and high-quality client experience.

Requirements

Candidates must have at least 4 years of SaaS experience with a background in large-scale implementations and cross-departmental projects. A bachelor's degree is required, along with strong analytical skills and the ability to communicate effectively at the executive level.

Skills

SaaS
Project management
Strategic planning
Data analysis
Communication
Presentation skills
Boolean logic
Data structuring
Enterprise software
Customer success
Problem solving
Leadership
Account management

Benefits

Flexible paid time off
Medical insurance
Dental insurance
Vision insurance
CalmApp subscription
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Premium Support
Program Management
Enterprise
Customer Success
Account Management
Boolean Logic
Data Structuring
Strategic Objectives
Client Journey
Implementation
Business Analysis
Marketing
Communication
Hybrid Work
Meltwater
AI
Social Signals
Media Intelligence
Stakeholder Management

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