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Added 10 mins ago
J
Success Enablement Manager
Jobber
Remote, Canada
- Full-time
- Remote
…conversations deliver. An onboarding session that activates a business on the features it actually needs, and a high-quality support interaction that also surfaces a product or feature the…
Added 25 mins ago
ML
Sourcing Buyer
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Part-time
…organization. The team is focused on generating value for the business, lowering organizational risk and providing excellent stakeholder…
Added 1 hour ago
KD
Customer Accounts Specialist
Keurig Dr Pepper
Mississauga, ON
- $57,100 to $70,000 CAD / year
- Full-time
As a Customer Account Specialist, you will provide a high level of customer service to our internal and external customers. You will process customer inquiries and orders via email and…
Added 1 hour ago
WS
Marketing Administrator
Wolf Steel Ltd
Barrie, ON
- Full-time
Assists the Email Marketing Specialist, with Customer and Consumer communications by maintaining email lists and email construction
Added 2 hours ago
OH
Specialist, Palliative Care Implementation
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
As Specialist, Palliative Care Implementation, you will provide project management support for the Palliative Care Health Services Delivery Framework, initially focused on adults in…
Added 2 hours ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Process Management and Administration (PM&A) Support Specialist plays a key role in supporting all PM&A departments by providing expert guidance on policies, procedures, technical systems,…
Added 2 hours ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
ON · Ontario, Canada
- Full-time
Process Management and Administration (PM&A) Support Specialist plays a key role in supporting all PM&A departments by providing expert guidance on policies, procedures, technical systems,…
Added 2 hours ago
A
E-Commerce Specialist, Amazon
AMOREPACIFIC
Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $70,000 CAD / year
- Full-time
Amorepacific Canada is seeking a detail-oriented, analytical, and proactive E-Commerce Specialist, Amazon to support the daily operations and continued growth of our Amazon business across…
Added 3 hours ago
RB
Mortgage Specialist Assistant
Royal Bank of Canada
AB · EDMONTON, Alberta
- Full-time
As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service…
Added 3 hours ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
Quebec, QC
- Full-time
Process Management and Administration (PM&A) Support Specialist plays a key role in supporting all PM&A departments by providing expert guidance on policies, procedures, technical systems,…
Added 3 hours ago
ST
ERP Training Specialist
Startec Thermal and Process
Calgary, AB
- Contract
Role Description The ERP Training Specialist is a contract role responsible for developing training on ERP (D365) software and related business processes to ~200 Startec team members.…
Added 3 hours ago
L&
Senior Systems Analyst (SAP BAIP)
Lindt & Sprüngli (North America) Inc.
Toronto, ON
- Full-time
We are seeking a highly skilled Senior Systems Analyst with deep expertise in SAP Business AI Platform (BAIP) to drive design, integration, and innovation across enterprise applications.…
Added 3 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 3 hours ago
M
Account Manager
Mentimeter
Toronto, ON
- Full-time
Ability to assess business opportunities and use data in order to support decision-making towards customers
Added 4 hours ago
BR
League Manager (Greater Toronto Area)
Brodie Rec League
Brampton, ON · Mississauga, ON · Oakville, ON · Toronto, ON · Vaughan, ON
- $50,000 to $80,000 CAD / year
- Full-time
…Lead and every Game Day Operator, Referee, Athlete Highlight Specialist and media staffer on your nights, typically 5-20 people depending on the venue. Your GDL leads the crew on the floor.…
Added 4 hours ago
A
Director of Knowledge Management - NAMER
Ashby
Canada
- Full-time
Evolve the team’s structure and divide work in the way that best serves customers and the business, with room to move beyond the current internal/external split.
Added 4 hours ago
SM
Business Manager Operations Engineering Services
St. Michael's Hospital
Toronto, ON
- Full-time
Reporting to Senior Director of Engineering & Plant Services, the Business Manager – Operation will be responsible for overseeing daily operations and ensuring the efficiency of business…
Added 4 hours ago
M
AI GTM and Automation Specialist
Maplesoft
Waterloo, ON
- Full-time
We are looking for a hands-on, technically curious AI GTM & Automation Specialist to improve how we generate, identify, engage and convert prospects using AI, automation and data.
Added 4 hours ago
KD
Customer Accounts Specialist
Keurig Dr Pepper Canada
Mississauga, ON
- $57,100 to $70,000 CAD / year
- Full-time
As a Customer Account Specialist, you will provide a high level of customer service to our internal and external customers. You will process customer inquiries and orders via email and…
Added 4 hours ago
M
Account Manager
Mentimeter
Toronto, ON
- Full-time
Ability to assess business opportunities and use data in order to support decision-making towards customers
Added 4 hours ago
SP
Customer Success Manager - Core Clouds
Salesforce Partner Canada
Toronto, ON
- Full-time
…omni-channel routing, and share best practices for sales and service process optimization, data quality, and customer…
Added 4 hours ago
D
GenAI & Python Specialist - Operate (Future Opportunity)
Deloitte
Toronto, ON
- Full-time
You will work with AI and GenAI models, including Gemini and Claude 4.5 on Vertex AI, to develop business-focused co-pilots, including solutions for Risk Analysts. You will support business…
Added 4 hours ago
TM
Director, Student Integrated Health & Wellbeing
Toronto Metropolitan University
Toronto, ON
- Full-time
Directs the development, implementation, and evaluation of programs, policies, and service delivery models, using student feedback and performance data to drive continuous improvement.
Added 4 hours ago
DC
Technical Specialist, Real Property Management
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Specialist, Real Property Management, provides complex real property management services to support the delivery of Client-Partner real property projects and programs. The…
Added 4 hours ago
MG
Oracle ERP Compliance & Security Specialist
Maplesoft Group, an SEB Company
Ottawa, ON
- Contract
Working closely with finance, technology and business stakeholders, the Specialist will leverage Oracle Risk Management and Oracle ERP Security tools to design, implement and maintain…

Mentimeter

Account Manager

Toronto, ON, Canada

Compensation span for this role: $80,000 - $97,000 CAD. · Full-time

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Job details

Pay: Compensation span for this role: $80,000 - $97,000 CAD.
Job type: Full-time
Apply by: Nov 29, 2026
Experience: Experience of 2+ years as CSM or Account Manager in SaaS industry
Posting language: English
Posted: Oct 30, 2026

Original job description

Mentimeter is an engagement company with a simple goal: to make every leader better. Through interaction, insights and recommendations, its platform helps organizations turn participation into better understanding and stronger performance.

Founded in Stockholm in 2012, Mentimeter is used by 20 million people each month across 1.3 million organizations. At Mentimeter, we believe better leadership starts with listening and that the strongest results are achieved together. That’s why we foster a culture built on curiosity, collaboration and shared ownership. By joining us, you’ll help leaders turn participation into deeper understanding and stronger performance, advancing our ambition to help more than one billion people listen, learn and work better together.

As an Account Manager, you will lead the expansion of our existing Enterprise customers by focusing on revenue growth through renewals and up-sales while serving as a trusted adviser to our customers.

We expect you to have an entrepreneurial tempo with the main focus on commercial initiatives to drive revenue growth among our Enterprise customers. We are looking for someone who can create long-term and strategic relationships with out customers.

We use the theory of Predictable Revenue, and reference Dropbox and Slack when we see the future of Mentimeter. Mentimeter is a service that is loved globally and our growth has been almost 100% organic. Sales are currently growing over 10% per month and you will be the driving force to accelerate that growth even further.

Responsibilities For The Role

Full commercial ownership of our current HighTouch customers across North America.
Drive revenue growth by building a strong pipeline and expanding our customers. Your success is measured on Net Revenue Retention (NRR)
Manage a continuous pipeline for new expansion and up-sell opportunities
Ownership of renewals of ongoing agreements in order to prevent churn
Ability to assess business opportunities and use data in order to support decision-making towards customers
Develop a strategy for best-in-class scalable customer expansion and customer success
Collaborate together with Customer Success Managers on strategic enterprise customers in addition to working with other sales roles on a day to day basis
Work closely with the marketing and product team by serving as the voice of your customers as well as listening to the market needs

Responsibilities Not Included In The Role

Roll-out and adoption of our enterprise solution with our customers is mainly done by Customer Success Managers (Although for certain accounts that will be done by Relationship Managers as well)
Closing new customer contracts (Account Executives does that)
Day-to-day support (We have minimal support, and a support specialist is responsible for this)

Resources We Have To Support You

World-class lead-generation from the Marketing and Product teams
Marketing and Sales team to support in analysis and tactics
Sales Development Representatives to support in lead qualification
Sales Operation function
Professional CRM and data gathering services (Intercom, Mixpanel, Google Analytics, Salesforce)

Must-haves For The Role

Experience of 2+ years as CSM or Account Manager in SaaS industry
Experience with Sales and achieving a sales quota.
Ability to assess business opportunities and use data to make informed decisions and persuade others
Passion for building long-term relationships as well as driving commercial initiatives with customers
Knowledge of software contract terms and conditions with the ability to create fair transactions
Strong negotiation, pipeline and forecasting skills
Excellent communication skills
Permitted to work & live permanently in Toronto, ON. (This is a hybrid role, which requires you to be in office 3 days a week. This can also be subject to change depending on business needs)

Nice To Have

Bachelor or masters degree (field not important)

Compensation Model

We strongly believe in the power of togetherness, and we put a lot of effort into collaboration, teamwork and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to Frontend Developers and Marketing Managers contributes equally to our continued success. To foster and emphasize this culture and way of working, we apply a non-commission based salary model in our sales roles, which has proven to be very successful and appreciated across the team. You can read about our benefits and perks here. Compensation span for this role: $80,000 - $97,000 CAD.

What Mentimeter Can Offer

At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance.

All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page

AI and Hiring at Mentimeter

At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people. AI strengthens our work, but it does not define it. At Mentimeter, we’re not building an AI-driven hiring process - we’re building a people-first culture, where technology helps us listen, learn, and grow together.

Culture at Mentimeter

At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.

Learn more about our culture by visiting our Culture page.

Review our Privacy Policy for more information.

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More about this job

Responsibilities

Own commercial relationships with existing high-touch enterprise customers across North America, driving revenue growth through renewals, upselling, and expansion while improving net revenue retention. Build and manage an expansion pipeline, develop scalable customer expansion strategies, use data to guide decisions, and collaborate with customer success, sales, marketing, and product teams.

Requirements

Requires at least two years of experience as a customer success manager or account manager in the SaaS industry, along with sales experience and a record of achieving sales quotas. Candidates should be skilled in relationship building, negotiation, pipeline management, forecasting, data-informed decision-making, and software contract terms, and must be permitted to live and work permanently in Toronto, Ontario.

Skills

Account Management
SaaS Sales
Revenue Growth
Customer Expansion
Upselling
Renewals Management
Customer Relationship Building
Negotiation
Pipeline Management
Sales Forecasting
Data-Driven Decision-Making
Business Opportunity Assessment
Strategic Planning
Customer Success
Communication
Contract Terms and Conditions

Benefits

Pension Contributions
Professional Development
Leadership Program
External Personal Coach
Relevant Education
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Enterprise Customers
Account Management
Customer Success
Net Revenue Retention
Revenue Growth
Renewals
Upselling
Customer Expansion
Predictable Revenue
Sales Quota
Pipeline Management
Sales Forecasting
Negotiation
Software Contracts
Data-Driven Decision-Making
Strategic Relationships
Customer Success Managers
Account Executives
Sales Operations
Intercom
Mixpanel
Google Analytics
Salesforce
Marketing
Product Management
Enterprise Sales

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