Duty Manager

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose 

Reporting to the Operations Control Centre Manager, the job holder is responsible for the operations control centre of Montreal- Pierre –Elliott Trudeau International Airport – YUL. The Duty Manager will be directly responsible for overseeing, ramp supervisors, and will take accountability for safety, resource management, operation standards, policy implementation, and client relations. The role requires proven manager with a strong operational understanding and decision-making experience.

What you will be doing 

• Ensure effective inter-department communication for day of operations.  

• Communicate to Senior Management for operational irregularities and impact.  

• Prepare, and communicate daily operations summaries and host daily operational conference calls.  

• Oversee day of allocation decisions according to operational schedules  

• Provide oversight and direction for irregular operations handling, including the pre-planning for forecast events.  

• Develop and oversee a team of direct report Operational Control Coordinators through feedback, mentoring, and performance management.  

• Lead and oversee the various Operational Departments in the Operations Centre to ensure Menzies standards, and values are followed.  

• Decision maker for operations.  

• Other duties as assigned 

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• 2 to 4 years management experience in the Airport Ground Handling Business.  

• A proven track record in managing an operational department.  

• Experience in operational planning and resource allocation.  

• Excellent leadership and people management skills  

• Must be able to hold and maintain all required security clearances.   

• Able to work with a multi-cultural team and to adjust to the station environment.  

• Good knowledge of the IATA Standard Ground Handling Agreement.  

• Drive for continuous improvement and process development of the business.  

Diversity 

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.