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MERANI HOSPITALITY

PM Houseperson

5195 Magdalen Street, Niagara Falls, ON, L2G 3S6, Canada

$17.95 to $20.5 CAD / hour · Part-time

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Job details

Pay: $17.95 to $20.5 CAD / hour
Job type: Part-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Details: Level: Entry, Job Location: Sterling Inn & Spa - Niagara Falls, ON, Position Type: Part Time, Education Level: High School Or Equivalent, Salary Range: $17.95 - $20.50Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Hospitality - Hotel, SALARY RANGE: $17.95- $20.50/hour- based on experience EMPLOYEE BENEFITS: Employee Discounts Free Parking Paid Time Off JOB OVERVIEW: EVENING SHIFT Check-in/check-out hotel guests courteously and efficiently; processing all payments according to established hotel requirements. Provide information to any guest or visitor inquiry, while keeping confidentiality in mind. REPORTS TO: General Manager, Front Desk Supervisor, Manager on Duty REQUIRED SKILLS: Ability to input and access data in computer. Ability to understand guest inquiries and provide responses. Ability to prompt positive relations with all individuals who either approach the Front Desk or make contact by phone. Ability to focus on guests needs, remaining calm and courteous. Ability to think clearly, quickly and make concise decisions. Ability to prioritize, organize and follow up. Ability to work well under pressure with excessive arrivals/departures within any given period. Ability to focus attention to details. Ability to maintain confidentiality of all guests and hotel information. Ability to ensure security of guest rooms access. Ability to remain stationary at assigned post for extended periods of time including any paid lunch periods. Ability to work cohesively with other departments and co-workers as part of a team. Previous guest relations training. ESSENTIAL JOB FUNCTIONS: Responsible for all Guest Service Agent duties and functions Review checkouts ensure payments match final balances. Verify that credit cards, direct billings and cash deposits are accurate and balance. Post all charges to guest accounts. Complete daily revenue sheet, room revenue and room status reports. Provide as security for guests and property. Investigate or analyze out-of-balance situations. Create adjustments or corrections to accounts as needed. Print and distribute various required computer audit reports as designated on checklist Prepare guest folios Have knowledge of hotel fire and safety procedures. Complete required month end reports. QUALIFICIATIONS: High School graduate or equivalent. Ability to communicate in English clearly and pleasantly with guests/visitors, management, and co-workers to their understanding, both in person and by telephone. Ability legible written communications and clear directions. Ability to complete accurate mathematical calculations. JOB OVERVIEW: Clean and disinfect all surfaces in designated areas, ensuring hotel's standards of cleanliness. Protect the hotels assets and the guests safety by following all hotel security procedure. REPORTS TO: Housekeeper Manager and/or Assistant Housekeeper Manager ESSENTIAL JOB FUNCTIONS: Use designated cleaning chemicals and disinfectant on surfaces as per hotel requirements. Ensure security of any assigned keys. Clean and disinfect all public areas and touch points throughout the hotel and common areas. Review assignment sheet and update completed assignments. Check with Supervisor and Housekeeping office for additional assignments pre or throughout the shift. Organize work duty priorities. Review assigned area and complete general removal of any trash or debris. Stock cleaning carts and storage rooms with designated supplies and equipment. Maintain cleanliness and organization of storage. Ensure that nothing is stored in stairwells. Transport any food and beverage trays/items in lobby to service areas. Wash / Fold and put away laundry Ensure security of hotel property. Report maintenance problems or complete work repair orders Deliver special request items, such as, cribs to guest rooms. Qualifications:

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More about this job

Responsibilities

The role involves performing both front desk guest service duties, such as processing payments and managing check-ins, and housekeeping tasks, including cleaning public areas and laundry. The employee is also responsible for maintaining hotel security and ensuring guest satisfaction through professional communication.

Requirements

Candidates must have a high school diploma or equivalent and the ability to communicate clearly in English. Strong mathematical skills, attention to detail, and the ability to work under pressure in a fast-paced hospitality environment are required.

Skills

Guest relations
Data entry
Cash handling
Cleaning and disinfection
Communication
Mathematical calculations
Conflict resolution
Time management
Attention to detail
Security procedures
Laundry operations
Inventory management
Computer literacy
Teamwork
Problem solving

Benefits

Employee discounts
Free parking
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Guest Service
Housekeeping
Front Desk
Audit
Cleaning
Disinfection
Security
Laundry
Cash Management
Customer Service
Hotel Operations
Data Entry
Inventory
Safety Procedures
Communication
Mathematics
Teamwork
Time Management
Problem Solving

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