BUSINESS DEVELOPMENT REPRESENTATIVE
- Calgary, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Be part of a world-class team that defines luxury customer experiences at Mercedes-Benz Country Hills. We are growing our team and looking for a Full-Time Business Development Representative to provide exceptional, personalized service that reflects the high standards of the Mercedes-Benz brand.
As the primary point of contact between our guests and the dealership, you will play an important role in creating a memorable experience throughout the entire customer journey. From handling inquiries and booking appointments to following up after a purchase and delivering vehicles, you will ensure every guest receives the premium service they expect from Mercedes-Benz.
This opportunity is ideal for a professional, customer-focused individual with excellent communication skills, strong attention to detail, and a passion for creating outstanding guest experiences.
As the next step in our hiring process, select candidates will be required to complete a brief video submission.
Benefits
The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest; however, only those selected for an interview will be contacted.
Thank you for considering a career at Mercedes-Benz Country Hills!
APPLY NOW
Apply with Indeed
As the primary point of contact between our guests and the dealership, you will play an important role in creating a memorable experience throughout the entire customer journey. From handling inquiries and booking appointments to following up after a purchase and delivering vehicles, you will ensure every guest receives the premium service they expect from Mercedes-Benz.
This opportunity is ideal for a professional, customer-focused individual with excellent communication skills, strong attention to detail, and a passion for creating outstanding guest experiences.
As the next step in our hiring process, select candidates will be required to complete a brief video submission.
Benefits
- Opportunity for advancement – we develop our people and promote from within
- Comprehensive Health Benefits Plan
- RRSP Matching Program
- Comprehensive training and established processes
- Forward-thinking work environment
- Employee discounts for you and your family
- Strong leadership and support
- An extensive and loyal customer base
- A proud member of McManes Automotive
- Answer inbound customer inquiries by phone, email, text, and online chat while delivering a professional, luxury-focused customer experience.
- Schedule, confirm, and coordinate appointments between guests and Brand Specialists.
- Provide information regarding vehicles, products, services, and current dealership promotions.
- Build trust and develop lasting relationships with guests through proactive communication and exceptional customer service.
- Accurately document all guest interactions, activities, and follow-up tasks within the CRM system.
- Conduct customer follow-up communications before and after vehicle purchase to ensure satisfaction and identify future sales or renewal opportunities.
- Prepare vehicles for delivery, ensuring all details have been completed prior to guest arrival.
- Provide personalized vehicle deliveries, including demonstrations of vehicle features and technology tailored to each guest's needs.
- Maintain accurate vehicle inventory, order, and delivery records, including coordinating inbound vehicle orders and vendor purchase orders as required.
- Ensure a seamless ownership transition from initial inquiry through vehicle delivery and post-purchase follow-up.
- Participate in team meetings, coaching sessions, and ongoing training programs.
- Perform other duties as assigned.
- High school diploma or equivalent.
- Fluent in verbal and written English.
- Exceptional customer service and interpersonal skills.
- Professional, mature, and positive demeanor.
- Strong telephone etiquette and communication skills.
- Ability to manage a high volume of customer interactions while maintaining accuracy and professionalism.
- Strong organizational skills with excellent attention to detail and follow-through.
- Ability to work independently while contributing to a team-oriented environment.
- Comfortable using CRM systems and Microsoft Office applications, including Outlook, Excel, and Word.
- Experience in automotive sales, customer service, BDC, hospitality, or luxury retail is considered an asset.
- Passion for delivering exceptional guest experiences and maintaining premium brand standards.
The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest; however, only those selected for an interview will be contacted.
Thank you for considering a career at Mercedes-Benz Country Hills!
APPLY NOW
Apply with Indeed
More about this job
Responsibilities
Respond to customer inquiries, coordinate appointments, maintain accurate CRM records, and follow up with guests throughout the purchase journey. Prepare vehicles for delivery, provide personalized demonstrations, and coordinate vehicle orders and delivery records to ensure a seamless ownership transition.
Requirements
A high school diploma or equivalent and fluent written and spoken English are required, along with strong customer service, communication, organizational, and interpersonal skills. Candidates should be comfortable with CRM systems and Microsoft Office, able to manage high volumes of interactions, and contribute independently and as part of a team; relevant automotive, customer service, hospitality, BDC, or luxury retail experience is an asset.
Skills
- Customer Service
- Communication
- Appointment Scheduling
- Attention To Detail
- Organization
- Telephone Etiquette
- Follow-Through
- Vehicle Demonstrations
- Customer Follow-Up
- Inventory Coordination
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Teamwork
Benefits
- Opportunity For Advancement
- Comprehensive Health Benefits Plan
- RRSP Matching Program
- Comprehensive Training
- Employee Discounts
- Strong Leadership And Support
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Administrative
- Retail
Keywords
- Business Development
- Customer Experience
- Luxury Automotive
- Customer Inquiries
- Appointment Scheduling
- Brand Specialists
- Vehicle Products
- Dealership Promotions
- CRM Systems
- Customer Follow-Up
- Vehicle Delivery
- Vehicle Demonstrations
- Vehicle Technology
- Vehicle Inventory
- Vehicle Orders
- Vendor Purchase Orders
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Automotive Sales
- Business Development Center
- Hospitality
- Luxury Retail