SERVICE ADVISOR
- Calgary, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 1-2 years of automotive service advising experience
- Posting language
- English
- Posted
Original job description
Service Advisor – Luxury Automotive Experience
Mercedes‑Benz Country Hills | Calgary, Alberta
At Mercedes‑Benz Country Hills, service is more than a transaction, it is a refined, personalized experience. We are seeking a Service Advisor who combines technical expertise with a hospitality‑driven mindset to consistently exceed the expectations of our discerning clientele. This role is ideal for someone with 1-2 years of service advising experience and a polished professional who takes pride in representing one of the world’s most prestigious automotive brands.
About Mercedes‑Benz Country Hills
Mercedes‑Benz Country Hills is a premier luxury automotive dealership and a proud member of the McManes Automotive Group. As an authorized Mercedes‑Benz retailer, we are committed to craftsmanship, innovation, and delivering a seamless ownership experience defined by proactive communication, trust, and personal attention.
As the next step in our hiring process, select candidates will be required to complete a brief video submission.
Benefits
As a Service Advisor, you are the primary point of contact and relationship manager for our clients. You will guide each customer through a seamless service journey all the way from initial consultation to post‑service follow‑up. You will ensure every interaction reflects the standards of a luxury hospitality environment.
Responsibilities
We are looking for more than experience. We are seeking excellence.
Requirements
We value your privacy and are committed to maintaining the confidentiality of your application.
The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.
APPLY NOW
Apply with Indeed
Mercedes‑Benz Country Hills | Calgary, Alberta
At Mercedes‑Benz Country Hills, service is more than a transaction, it is a refined, personalized experience. We are seeking a Service Advisor who combines technical expertise with a hospitality‑driven mindset to consistently exceed the expectations of our discerning clientele. This role is ideal for someone with 1-2 years of service advising experience and a polished professional who takes pride in representing one of the world’s most prestigious automotive brands.
About Mercedes‑Benz Country Hills
Mercedes‑Benz Country Hills is a premier luxury automotive dealership and a proud member of the McManes Automotive Group. As an authorized Mercedes‑Benz retailer, we are committed to craftsmanship, innovation, and delivering a seamless ownership experience defined by proactive communication, trust, and personal attention.
As the next step in our hiring process, select candidates will be required to complete a brief video submission.
Benefits
- Competitive commission‑based compensation, $80,000+ annually
- Opportunities for career growth and professional development
- Comprehensive health benefits, Health Spending Account, and RRSP matching
- Onsite parking and The Benz Bistro
- Employee and family vehicle and service discounts
- A collaborative, forward‑thinking culture within a state‑of‑the‑art facility
- A part of McManes Automotive group
As a Service Advisor, you are the primary point of contact and relationship manager for our clients. You will guide each customer through a seamless service journey all the way from initial consultation to post‑service follow‑up. You will ensure every interaction reflects the standards of a luxury hospitality environment.
Responsibilities
- Serving as a trusted brand ambassador, embodying Mercedes‑Benz values of integrity, sophistication, and excellence
- Building and maintaining long‑term client relationships through personalized, attentive service
- Conducting professional service consultations and presenting well‑informed, confident recommendations
- Managing a high‑value client portfolio with exceptional attention to detail
- Collaborating closely with technicians and internal teams to deliver timely, accurate service
- Following up post‑service to ensure complete satisfaction and reinforce client loyalty
We are looking for more than experience. We are seeking excellence.
Requirements
- 1-2 years of automotive service advising experience
- Proven ability to serve premium, high‑expectation clientele
- Strong communication skills and emotional intelligence
- Exceptional organizational and time‑management abilities
- Confidence working independently in a fast‑paced, performance‑driven environment
- Commitment to delivering consistent, five‑star customer experiences
- Experience with PBS and proficiency in MS Office and Outlook are assets
- Valid Class 5 driver’s license with a clean driving record
We value your privacy and are committed to maintaining the confidentiality of your application.
The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.
APPLY NOW
Apply with Indeed
More about this job
Responsibilities
Serve as the primary contact and relationship manager for clients, guiding them through consultations, service recommendations, and post-service follow-up. Represent Mercedes-Benz with attentive, personalized service while coordinating with technicians and internal teams to deliver timely, accurate work and build client loyalty.
Requirements
Candidates need 1–2 years of automotive service advising experience, the ability to serve premium clientele, strong communication and emotional intelligence, and excellent organizational and time-management skills. A valid Class 5 driver's license with a clean record is required; experience with PBS and proficiency in Microsoft Office and Outlook are assets.
Skills
- Automotive Service Advising
- Client Service
- Luxury Hospitality
- Service Consultations
- Service Recommendations
- Client Portfolio Management
- Communication
- Emotional Intelligence
- Organization
- Time Management
- Attention to Detail
- Team Collaboration
- Customer Follow-Up
- PBS
- Microsoft Office
Benefits
- Competitive Commission-Based Compensation
- Career Growth Opportunities
- Professional Development
- Comprehensive Health Benefits
- Health Spending Account
- RRSP Matching
- Onsite Parking
- Employee and Family Vehicle Discounts
- Employee and Family Service Discounts
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Transportation
Keywords
- Mercedes-Benz
- Automotive Service Advising
- Luxury Automotive
- Customer Service
- Client Relationships
- Service Consultations
- Service Recommendations
- Client Portfolio Management
- Technician Coordination
- Post-Service Follow-Up
- Customer Satisfaction
- Customer Loyalty
- PBS
- Microsoft Office
- Outlook
- Class 5 Driver's License
- Clean Driving Record
- Luxury Hospitality
- Commission-Based Compensation