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Added 12 mins ago
CG
Performance Marketing Manager
CSC Generation
Toronto, ON
- Full-time
We are looking for a Performance Marketing Manager to manage our customer acquisition and retention. You will own channel-level budgets, run campaigns, and directly run a high cadence of…
Added 26 mins ago
AT
Java Full Stack & Identity Access Developer
Aarorn Technologies Inc
Toronto, ON
- $50 CAD / hour
- Contract
Manage artifacts using Nexus Repository Manager or comparable repositories.
Added 27 mins ago
M
Chef de projet informatique/IT Project Manager
McKesson
Montreal, QC
- Full-time
McKesson is seeking a Sr. Project Manager to lead complex technology initiatives that deliver measurable business value. This role is responsible for project planning, budget oversight,…
Added 42 mins ago
MB
Sr Business Applications Developer
Maison Birks
Montreal, QC
- Full-time
Build and maintain front-end and back-end components, cartridges, controllers, ISML templates, services, Business Manager configuration, catalogues, promotions, content, data feeds, and…
Added 42 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 56 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 1 hour ago
M
Manager, Global Data Governance
Manulife
Toronto, ON
- Full-time
The Manager, Global Data Governance actively work with stakeholders from business domain, understand their requirements and proactively perform descriptive & diagnostic analytics support…
Added 1 hour ago
OT
Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
- Other
As a Client Success Program Manager in Waterloo, ON, you will report to the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client…
Added 1 hour ago
TH
Intermediate Financial Analyst
The Hospital for Sick Children
Toronto, ON
- Full-time
…Physician Billing Operations team. Reporting to the Senior Manager, POS Business Operations, and working closely with the Director, Peri-Operative Services, Strategy, Finance &…
Added 1 hour ago
TH
Physician Billing Specialist, Peri-Operative Services
The Hospital for Sick Children
Toronto, ON
- Full-time
…Billing Specialist to play a strategic role supporting the Senior Manager, Business Operations, to execute strategic priorities related to professional billing…
Added 2 hours ago
J
Manager, Vendor Relations
Jobgether
Canada
- Full-time
We are seeking a strategic and commercially minded Vendor Relations Manager to build strong supplier partnerships and drive revenue and margin growth across a large retail network. In this…
Added 2 hours ago
J
Manager, Vendor Relations
Jobgether
Canada
- Full-time
We are seeking a strategic and commercially minded Vendor Relations Manager to build strong supplier partnerships and drive revenue and margin growth across a large retail network. In this…
Added 2 hours ago
FH
Lead, Health Informatics
Fraser Health
Surrey, BC
- Full-time
…enterprise-wide projects, serves as back up to the Portfolio Manager in the area of team…
Added 3 hours ago
A
Enterprise Account Manager / Gestionnaire de compte client entreprise
AKUR8
Montreal, QC
- Full-time
Our next-generation SaaS platform combines transparent machine learning, predictive analytics, and smart product design to turn complex insurance workflows into scalable, data-driven…
Added 4 hours ago
M
Marketing Manager, Member Marketing & Growth
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
…track record of delivering measurable marketing impact. The Manager will work closely with MarTech and Personalization, Product, Distribution, Creative, Analytics, Customer Centricity and…
Added 5 hours ago
EC
IT Operations US & Canada Business Relationship Manager
Eaton Corporation
Airdrie, AB · Calgary, AB · Burlington, ON
- Full-time
Eaton’s Electrical sector is currently seeking an IT Operations Business Relationship Manager (US and Canada) to join our PCS (Protection, Control and Solutions) team. This position can…
Added 5 hours ago
S
Sr. Staff Technical Program Manager - Ads (Canada )
Shopify
Canada
- Full-time
Make data central to execution. Partner with Data Science, Analytics, and Engineering to define success metrics, establish instrumentation and reporting, evaluate experiments, identify…
Added 5 hours ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The incumbent is a member of the Enterprise Automation and Solution Delivery (EASD) team, reporting to the Senior Manager, EASD. Work may also be directed and reviewed by a Delivery Manager…
Added 5 hours ago
CS
Program Manager, Data and Agri-food Standards/ Responsable de Programme, Normes Relatives aux Données et au Secteur Agroalimentaire
Canadian Standards Association
Calgary, AB · Ottawa, ON · Toronto, ON · Montreal, QC
- $116,230 to $152,555 CAD / year
- Full-time
CSA Group Standards Division has an opportunity for a Program Manager, Data and Agri-food, reporting to the Director, Data and Agri-food Standards. The Program Manager (PGM) is responsible…
Added 5 hours ago
CS
Project Manager - Information and Communications Technology/ Chef de Projet - Technologies de l'information et de la Communication
Canadian Standards Association
Calgary, AB · Ottawa, ON · Toronto, ON · Montreal, QC
- $88,260 to $100,000 CAD / year
- Full-time
CSA Group has an immediate opportunity for a Project Manager, Information and Communications Technology (ICT) reporting to the Program Manager, Data and Agri-Food.
Added 6 hours ago
B
AI Process re-engineer, Capital Markets Product Control
BMO
Toronto, ON · FCP
- Full-time
Works with other data and analytics professionals to optimize, refine, automate, and scale analysis into repeatable analytics solutions and decision support tools for finance/accounting…
Added 6 hours ago
TO
Temporary Operations Clerk (anticipated for up to 4 months)
Town of Whitby
Whitby, ON
- Full-time
Reporting to, and under the direction of the Manager, Administration and Analytics, the Operations Clerk is responsible for providing administrative and communications support to the…
Added 6 hours ago
A
Technical Program Manager-II, GO-AI
Amazon
Vancouver, BC
- Full-time
As a Technical Program Manager on GO-AI's Technology & Development team, you will partner with product, science, software engineering, data engineering, operations, and other Amazon…
Added 6 hours ago
B
Senior / Lead Product Manager - New Verticals
Baselane
Toronto, ON
- Full-time
We're looking for an entrepreneurial Product Manager to help us drive new areas of growth. You'll explore a new customer segment, deeply understand how they operate, uncover underserved…
Added 6 hours ago
TC
Field Warranty Specialist - Prairie Zone
Toyota Canada Inc.
Calgary, AB
- Full-time
…team. This is a full-time opportunity and will report to the Manager of Field Warranty. The selected candidate will administer Toyota and Lexus Warranty/Extra Care Protection (ECP) Policy…

Merck

Chef de l’engagement du client / Customer Engagement Manager

Kirkland, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English · French
Posted: Oct 27, 2026

Original job description

English section of this bilingual listing.

Required Skills:

Adaptability, Agency Management, Brand Engagements, Brand Experience Design, Creative Campaign Development, Cross-Functional Project Management, Customer Engagement, Digital Marketing, Integrated Marketing, Marketing Activation, Marketing Analytics, Marketing Campaigns, Marketing Channels, Media Management, Omnichannel Strategy, Strategic Thinking

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Secondary Language(s) Job Description:

Join a global organization where science, innovation, and bold ideas come together to create meaningful impact. As a Customer Engagement Manager, you will have the opportunity to bring creativity and strategic thinking to the forefront - shaping integrated promotional strategies that support the brand vision and engage customers in new and compelling ways.

Working within a large, dynamic organization, you will collaborate with talented colleagues across brand teams and broader cross-functional network. This role is ideal for a curious and forward-thinking marketer who enjoys exploring new possibilities. You will harness advanced analytics, emerging technologies, and innovative marketing solutions to create seamless, orchestrated, and personalized omnichannel experiences - while having the space to experiment, learn, and bring fresh ideas to life.

Integrated promotional strategies: development and execution of promotional strategies in accordance with the brand strategy, including content, messaging, channel mix and marketing promotional budget. This can include various customer journeys such as direct-to-consumer, patients, HCPs and others.
Customer experience: incorporate insights into planning and execution to develop tailored and dynamic engagement strategies at segment/individual level to provide customers with a seamless experience.
Maximizing business outcomes: defining strong goals, KPIs and metrics embedded in the planning and execution, with continuous assessment of performance, identifying opportunities and problematic areas, working towards optimizing the campaigns in a real-time fashion.
Agile mindset promotional teams: lead team with agile mindset comprised of cross-functional team members, internally and externally, that will collaborate to move from strategy to implementation and execution, to deliver the best possible customer experience.

Competencies:

Excellent ability for both creative, innovative, conceptual and strategic thinking.
Strategic thinking, ability to develop, execute and monitor integrated promotional plans
Current with the latest trends and best practices in marketing, digital marketing, data-driven marketing and key emerging platforms and technologies to support marketing efforts.
Thorough understanding of relationship marketing and customer activation including knowledge of customer segments, needs, channel usage and preferences.
Develops new insights into innovative solutions that result in stronger customer engagement.
Demonstrates flexibility when working with global/local cross-functional teams; integrates ideas and collaborates with others
Results-driven, perseverant, and strong analytical skills and data-driven thinking
High level of business integrity and ethics
Critical thinking and ability to make decisions under pressure
Curiosity and enthusiasm for emerging technologies, including Artificial Intelligence

Experiences required:

Bachelor's degree in a related field of study, Master’s degree is an asset
5 years of marketing, digital marketing planning experience
Strong understanding of direct-to-consumer activation through media campaigns
Excellent skills to manage media, creative and digital publishing agencies
Google analytics certification, an asset

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

We encourage applications from all qualified candidates. In accordance with our accommodation policies and applicable provincial and federal accessibility legislation, we are committed to providing reasonable accommodation throughout the recruitment process.

This job posting is for an existing vacancy position.

The Primary location for this role is

CAN - Quebec - Kirkland (16750 Transcanada)

The anticipated base salary range for this position is listed below. This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. At our company, we are firmly committed to providing fair and equitable pay for similar work and experience as a fundamental aspect of our workplace culture. Individual salaries will be based on several factors such as relevant experience, skills and proficiency, and other bona fide factors relative to appropriate internal comparators.

We may use artificial intelligence and automated tools to support our recruitment process. AI tools are used to support, but not replace, human judgment. All hiring decisions are made by our hiring managers.

At our Company, we lead with people. This role includes eligibility for our discretionary short-term incentive plan, which fosters a pay-for-performance culture. Our rewards and benefits programs go beyond traditional medical plans and retirement programs to create a flexible, inclusive workplace that supports employee well-being, development, and long-term success.

Additional location(s): Please note the base salary range above applies to the Primary Location of the position role, including where the role is designated as remote but tied to the Primary Location for compensation purposes. Where a role has other listed locations, different compensation guidelines may apply. You may find the base salary ranges for additional locations below. If the base salary range is not listed for the location to which you are applying, our Talent Acquisition team may provide further information about compensation applicable to your location, where required by law.

Additional location(s) Compensation Information:

110,800 - 160,800

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

Visa Sponsorship:

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving LIcense:

Hazardous Material(s):

n/a

Job Posting End Date:

11/4/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R423321

Read the full bilingual original

Job Description:

Joignez-vous à une organisation mondiale où la science, l’innovation et les idées audacieuses se conjuguent pour avoir un impact significatif. À titre de Chef de l’engagement du client, vous aurez l’occasion de mettre votre créativité et votre pensée stratégique au premier plan afin de façonner des stratégies promotionnelles intégrées qui soutiennent la vision de la marque et mobilisent les clients de façons nouvelles et convaincantes.

Au sein d’une grande organisation dynamique, vous collaborerez avec des collègues talentueux des équipes de marque et d’un vaste réseau interfonctionnel. Ce rôle convient parfaitement à une personne curieuse, tournée vers l’avenir et passionnée par le marketing, qui aime explorer de nouvelles possibilités. Vous mettrez à profit des analyses avancées, des technologies émergentes et des solutions marketing novatrices pour créer des expériences omnicanales fluides, orchestrées et personnalisées, tout en disposant de l’espace nécessaire pour expérimenter, apprendre et donner vie à de nouvelles idées.

Stratégies promotionnelles intégrées : élaboration et mise en œuvre de stratégies promotionnelles conformément à la stratégie de la marque, ce qui comprend le contenu, les messages, l’ensemble des canaux et le budget de promotion de marketing. Cela peut inclure divers parcours clients tels que le direct vers le consommateur, les patients, les professionnels de santé, et d'autres.
Expérience client : intégration d’informations dans la planification et la mise en œuvre afin d’élaborer des stratégies d’engagement personnalisées et dynamiques sur le plan segmentaire et individuel, de manière à offrir une expérience harmonieuse aux clients.
Maximisation des résultats opérationnels : définition de mesures, d'indicateurs clés de performance et d’objectifs solides intégrés à la planification et à la mise en œuvre, avec une évaluation continue du rendement, une identification des possibilités et des domaines problématiques ainsi que des efforts déployés en vue de l’optimisation des campagnes en temps réel.
Équipes promotionnelles des méthodes Agiles : direction d’une équipe de méthodes Agiles comptant des membres d’équipes interfonctionnelles, à l’interne et à l’externe, qui collaboreront pour passer de la stratégie à la mise en place et à l’exécution pour offrir la meilleure expérience client possible.

Compétences:

Excellente aptitude à la pensée créative, novatrice, conceptuelle et stratégique.
Pensée stratégique et capacité d’élaborer, de mettre en œuvre et de superviser des plans promotionnels intégrés.
Connaissance des tendances actuelles et des pratiques exemplaires en marketing, en marketing numérique, en marketing dirigé par les données, et des nouvelles plateformes et technologies clés qui soutiennent les efforts de marketing.
Connaissance approfondie du marketing relationnel et de l’activation de comptes clients, y compris le savoir des segments, des besoins, de l’utilisation de canaux et des préférences des clients.
Développe de nouvelles perspectives de solutions innovantes qui entraînent un meilleur engagement du client.
Fait preuve de souplesse quand vient le temps de collaborer avec des équipes interfonctionnelles mondiales et locales; sait tenir compte des idées de chacun et sait collaborer avec d’autres.
Travail axé sur les résultats, persévérance, solides compétences d’analyse et raisonnement dirigé par les données
Haut niveau d’intégrité et d’éthique au travail
Pensée critique et capacité de prendre des décisions sous pression
Curiosité et enthousiasme pour les technologies émergentes, y compris l’intelligence artificielle

Expériences requises:

Baccalauréat dans un champ d’études connexe; maîtrise, un atout
Cinq ans d’expérience en marketing et en planification de marketing numérique
Excellentes compétences pour gérer les agences média, créatives et de publication numérique
Certificat de Google Analytics, un atout
Expérience en lien avec les plateformes de marketing (automatisation du marketing, Journey Builder, etc.)
La maîtrise du français est requise

Nous sommes fiers d’être une entreprise qui valorise l’apport de personnes diversifiées, talentueuses et engagées. La façon la plus rapide de favoriser l’innovation est de réunir des idées diversifiées dans un environnement inclusif. Nous encourageons nos collègues à remettre respectueusement en question les points de vue des autres et à résoudre les problèmes de façon collective. Nous sommes un employeur souscrivant au principe de l’égalité des chances et nous nous engageons à favoriser un milieu de travail inclusif et diversifié.

Nous encourageons les candidatures de toutes les personnes qualifiées. Conformément à nos politiques d’accommodement et à la législation provinciale et fédérale applicable en matière d’accessibilité, nous nous engageons à offrir des mesures d’accommodement raisonnables tout au long du processus de recrutement.

Required Skills:

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Secondary Language(s) Job Description:

Integrated promotional strategies: development and execution of promotional strategies in accordance with the brand strategy, including content, messaging, channel mix and marketing promotional budget. This can include various customer journeys such as direct-to-consumer, patients, HCPs and others.
Customer experience: incorporate insights into planning and execution to develop tailored and dynamic engagement strategies at segment/individual level to provide customers with a seamless experience.
Maximizing business outcomes: defining strong goals, KPIs and metrics embedded in the planning and execution, with continuous assessment of performance, identifying opportunities and problematic areas, working towards optimizing the campaigns in a real-time fashion.
Agile mindset promotional teams: lead team with agile mindset comprised of cross-functional team members, internally and externally, that will collaborate to move from strategy to implementation and execution, to deliver the best possible customer experience.

Competencies:

Excellent ability for both creative, innovative, conceptual and strategic thinking.
Strategic thinking, ability to develop, execute and monitor integrated promotional plans
Current with the latest trends and best practices in marketing, digital marketing, data-driven marketing and key emerging platforms and technologies to support marketing efforts.
Thorough understanding of relationship marketing and customer activation including knowledge of customer segments, needs, channel usage and preferences.
Develops new insights into innovative solutions that result in stronger customer engagement.
Demonstrates flexibility when working with global/local cross-functional teams; integrates ideas and collaborates with others
Results-driven, perseverant, and strong analytical skills and data-driven thinking
High level of business integrity and ethics
Critical thinking and ability to make decisions under pressure
Curiosity and enthusiasm for emerging technologies, including Artificial Intelligence

Experiences required:

Bachelor's degree in a related field of study, Master’s degree is an asset
5 years of marketing, digital marketing planning experience
Strong understanding of direct-to-consumer activation through media campaigns
Excellent skills to manage media, creative and digital publishing agencies
Google analytics certification, an asset
Marketing platform experience (marketing automation, journey builder, etc)
Fluency in French is required

This job posting is for an existing vacancy position.

The Primary location for this role is

CAN - Quebec - Kirkland (16750 Transcanada)

Additional location(s) Compensation Information:

110,800 - 160,800

Employee Status:

Regular

Relocation:

No relocation

Visa Sponsorship:

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving LIcense:

Hazardous Material(s):

n/a

Job Posting End Date:

11/4/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R423321

Apply About employer

More about this job

Responsibilities

Develop and execute integrated promotional strategies that align with brand vision and engage customers across various channels. Lead cross-functional agile teams to implement personalized customer experiences while maximizing business outcomes through continuous performance monitoring.

Requirements

Requires a bachelor's degree in a related field and at least five years of experience in marketing and digital marketing planning. Candidates must possess strong agency management skills, proficiency with marketing platforms, and fluency in French.

Skills

Strategic thinking
Digital marketing
Marketing automation
Omnichannel strategy
Data-driven marketing
Agency management
Customer engagement
Agile methodology
Marketing analytics
Campaign optimization
Relationship marketing
Customer activation
Journey builder
Artificial intelligence
Critical thinking
Project management

Benefits

Short-term incentive plan
Medical plans
Retirement programs
Employee well-being support

Visa sponsorship

Not detected in the job text

Keywords

Marketing
Digital Marketing
Customer Engagement
Omnichannel
Agile
Data-Driven Marketing
Google Analytics
Marketing Automation
Journey Builder
Artificial Intelligence
Promotional Strategy
Brand Management
HCP
Direct-to-Consumer
KPIs
Media Management
Creative Strategy
Relationship Marketing
Customer Activation
Cross-Functional Collaboration

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