Customer Success Operations Evaluator
- Toronto, ON, Canada
Remote
$80 to $120 CAD / hour
Applications open in a new tab.
Job details
- Pay
- $80 to $120 CAD / hour
- Workplace
- Remote
- Experience
- 5+ years of relevant professional experience in Customer success / support operations.
- Posting language
- English
Original job description
About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position: Customer success / support operations Evaluator
Type: Contract
Compensation: $80–$120/hour
Location: Remote
Role Responsibilities
- Evaluate AI-generated artifacts against domain-specific quality rubrics.
- Identify factual, aesthetic, and presentation errors in documents, spreadsheets, and slide decks.
- Provide clear, structured written feedback to improve AI outputs.
- Collaborate with teams to ensure high-quality deliverables.
- Work independently and asynchronously to meet deadlines.
Qualifications
Must-Have
- 5+ years of relevant professional experience in Customer success / support operations.
- Native or professional fluency in English.
- Highly proficient in Microsoft Office and Google Workspace, especially Slides.
Preferred
- Advanced degree (Master's or higher) from a reputable institution.
Application Process (Takes 20–30 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
- For any help or support, reach out to: support@mercor.com
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
More about this job
Responsibilities
The Evaluator at Mercor will review AI-generated documents, spreadsheets and slides for errors and write clear feedback to improve them. The role works independently and asynchronously, meeting deadlines and collaborating with teams.
Requirements
Mercor needs candidates with 5+ years of customer success or support operations experience, native or professional English, and strong Microsoft Office and Google Workspace skills, especially Slides. A Master's degree is preferred.
Skills
- Microsoft Office
- Google Workspace
- Google Slides
- Microsoft PowerPoint
- Microsoft Excel
- Google Sheets
- Microsoft Word
- Quality evaluation
- Rubric-based assessment
- Error detection
- Structured written feedback
- Document review
- Spreadsheet review
- Presentation review
- Customer success operations
- Asynchronous work
- Self-directed work
- Attention to detail
- Collaboration
Categories
- Customer Service & Support
- Technology
- Consulting
Keywords
- AI evaluation
- AI training
- quality assurance
- customer success
- support operations
- rubric evaluation
- Microsoft Office
- Google Workspace
- Google Slides
- PowerPoint
- Excel
- Google Sheets
- Word
- remote contract
- AI data
- content review
- feedback writing
- AI outputs
- document review
- slide deck review
Seniority
Mid level
Tools
- Microsoft Office
- Google Workspace
- Google Slides
Languages
- English