Insurance Operations Manager - Expert
- Toronto, ON, Canada
Remote
Compensation: $800/hour
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Job details
- Pay
- Compensation: $800/hour
- Workplace
- Remote
- Experience
- 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.
- Working hours
- 20–40 hours/week
- Posting language
- English
Original job description
About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position: Policy Administration & Insurance Operations Manager
Type: Contract
Compensation: $800/hour
Location: Remote
Commitment: 20–40 hours/week
Role Responsibilities
- Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery.
- Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks.
- Write "golden" reference responses at experienced insurance-operations quality.
- Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards.
- Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions.
- Provide written feedback the research team uses to improve model behavior.
Qualifications
Must-Have
- 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.
- Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention.
- Hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes.
- Ability to translate policy and procedural requirements into precise operational steps.
- Excellent written communication, process discipline, and high attention to detail.
- Ability to distinguish administrative execution from underwriting, claims, legal, and actuarial decisions.
Preferred
- Experience across multiple P&C lines or insurance platforms.
- Billing, premium audit, producer licensing, or forms-management experience.
- Experience implementing or testing a policy administration system.
- Lean, Six Sigma, project-management, or operations credential.
- Experience leading service teams or establishing operational controls.
Start Date
- Immediately; applications reviewed on a rolling basis.
Application Process (Takes 20–30 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
- For any help or support, reach out to: support@mercor.com
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
More about this job
Responsibilities
The Policy Administration & Insurance Operations Manager at Mercor will design realistic insurance processing scenarios and write expert reference answers. The role also grades AI responses and gives written feedback to improve model behavior.
Requirements
Candidates need at least 2 years of policy administration or insurance operations experience and a solid grasp of the policy lifecycle. They must also have hands-on work with policy systems, strong written communication and attention to detail.
Skills
- Policy administration systems
- Workflow queue management
- Transaction controls
- Quality assurance processes
- Process documentation
- Written communication
- Attention to detail
- Exception handling
- Insurance billing
- Premium audit
- Producer licensing
- Forms management
- Six Sigma
- Lean
- Project management
- Operational controls
- Rubric-based evaluation
- Service standards compliance
Categories
- Insurance
- Customer Service & Support
- Technology
Keywords
- policy administration
- insurance operations
- underwriting operations
- insurance servicing
- premium operations
- policy processing
- P&C insurance
- policy lifecycle
- binding
- issuance
- endorsements
- renewals
- cancellations
- reinstatements
- billing
- premium audit
- producer licensing
- forms management
- quality assurance
- AI training
Seniority
Mid level
Tools
- policy administration systems
- workflow queues
Languages
- English