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Added 15 hours ago
Director, HR Employee Service Centre
Extendicare
Markham, ON · Extendicare (Canada) Inc.
Full-time
…frameworks that drive consistent, high-quality employee and manager experiences. This role owns the performance of the ESC , monitoring analyst productivity, response quality, and…
Added 15 hours ago
HR Service Center Analyst
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Senior Manager, Employee Service Centre, the HR Service Centre Analyst serves as the first point of contact for employees and managers seeking support on a broad range of…
Added 3 days ago
[GSD] People Technology Manager - Workday Implementation Team (Bangkok based, relocation provided )
Agoda
Montreal, QC
Full-time
Agoda is looking for a People Technology Manager (Implementation Team) to lead our Workday Functional Team and play a pivotal role in transforming how technology supports our global People…
Added 6 days ago
Senior Manager, HRIS
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Sr. Director, HR Technology & Employee Experience, the Sr. Manager, HRIS is accountable for the integrity, quality, and future-readiness of Extendicare's HR system…
Added 1 day ago
Group Operations Manager – Service Delivery Management (EUC)
HCLTech
Toronto, ON
$95,000 to $114,000 CAD / year
Full-time
As the Group Operations Manager – Service Delivery Management for End User Computing (EUC), you will assume a strategic leadership role overseeing and optimizing EUC service delivery for…
Added 2 days ago
Business Insights Specialist (Power BI)
TD
London, ON · Toronto, ON
Full-time
…technology delivery teams, support teams, governance functions, and senior leadership. The individual will leverage data-driven insights to improve operational effectiveness, strengthen…
Added 1 day ago
Business Insights Specialist (Power BI)
TD
Toronto, ON
Full-time
…technology delivery teams, support teams, governance functions, and senior leadership. The individual will leverage data-driven insights to improve operational effectiveness, strengthen…
Added 2 days ago
Project Manager/Leader – Senior
Akkodis
Toronto, ON
Contract
…organizational requirements and at the discretion of the Hiring…
Added 2 days ago
Manager/Technical Lead, Technology Asset Management (TAM)
Deloitte
Toronto, ON
Full-time
As a Manager / Technical Lead in our Technology Asset Management (TAM) practice, you will play a key role in delivering technology asset management solutions, providing technical…
Added 2 days ago
Director, Business Transformation – Corporate Real Estate
Altis
Toronto, ON
$155,000 to $170,000 CAD / year
Full-time
Working closely with senior executives and business leaders, you'll identify opportunities to improve processes, optimize a significant commercial real estate portfolio, and drive…
Added 3 days ago
Senior Manager, AI Products & Copilot Solutions
McKesson
Mississauga, ON
Full-time
McKesson is seeking a Senior Manager, AI Products & Copilot Solutions to lead a team responsible for identifying, prioritizing, and delivering AI powered business solutions that improve…
Added 2 months ago
Senior Cybersecurity and Compliance Analyst - Landmark
Halliburton
Calgary, AB
As Cybersecurity & Compliance Senior Analyst at Landmark, you will be a hands-on practitioner at the center of how we protect the software the E&P industry depends on. You will partner with…
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Calgary, AB
$96,557 to $128,743 CAD / year
Full-time
Reporting to the Manager, CX and Market Insights, the Sr. CX and Market Insights Manager is a senior individual contributor who strengthens EDC's quantitative customer and market research…
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Halifax, NS
$96,557 to $128,743 CAD / year
Full-time
Reporting to the Manager, CX and Market Insights, the Sr. CX and Market Insights Manager is a senior individual contributor who strengthens EDC's quantitative customer and market research…
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Montreal, QC
$96,557 to $128,743 CAD / year
Full-time
Reporting to the Manager, CX and Market Insights, the Sr. CX and Market Insights Manager is a senior individual contributor who strengthens EDC's quantitative customer and market research…
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Vancouver, BC
$96,557 to $128,743 CAD / year
Full-time
Reporting to the Manager, CX and Market Insights, the Sr. CX and Market Insights Manager is a senior individual contributor who strengthens EDC's quantitative customer and market research…
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$96,557 to $128,743 CAD / year
Full-time
Reporting to the Manager, CX and Market Insights, the Sr. CX and Market Insights Manager is a senior individual contributor who strengthens EDC's quantitative customer and market research…
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Toronto, ON
$96,557 to $128,743 CAD / year
Full-time
Reporting to the Manager, CX and Market Insights, the Sr. CX and Market Insights Manager is a senior individual contributor who strengthens EDC's quantitative customer and market research…
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Reporting to the Manager, CX and Market Insights, the Sr. CX and Market Insights Manager is a senior individual contributor who strengthens EDC's quantitative customer and market research…
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Reporting to the Manager, CX and Market Insights, the Sr. CX and Market Insights Manager is a senior individual contributor who strengthens EDC's quantitative customer and market research…
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Reporting to the Manager, CX and Market Insights, the Sr. CX and Market Insights Manager is a senior individual contributor who strengthens EDC's quantitative customer and market research…
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Reporting to the Manager, CX and Market Insights, the Sr. CX and Market Insights Manager is a senior individual contributor who strengthens EDC's quantitative customer and market research…
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Reporting to the Manager, CX and Market Insights, the Sr. CX and Market Insights Manager is a senior individual contributor who strengthens EDC's quantitative customer and market research…
Added 3 days ago
Sr. CX and Market Insights Manager - 074 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Reporting to the Manager, CX and Market Insights, the Sr. CX and Market Insights Manager is a senior individual contributor who strengthens EDC's quantitative customer and market research…
Added 3 days ago
Client Services Analyst
Meridian Credit Union
Toronto, ON
Full-time
Reporting to the Senior Manager, IT Support Services and working under the guidance of Senior Client Services Specialists, the incumbent is responsible for incident resolution, service…

Meridian Credit Union

Client Services Analyst

Toronto, ON, Canada

Pay: Salary Range: $52,000.00 to $78,000.00 CAD
Job type: Full-time
Experience: 3 to 5 years of experience in IT support, service desk, desktop support, end user computing, or a related technical support role.
Posting language: English
Posted: Sep 16, 2026

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Original job description

Why Meridian?

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.

Find our story here: About Meridian

The role: As a Client Services Analyst at Meridian, you will provide hands-on technical support for end-user devices, applications, peripherals, collaboration tools, and workplace technology across Meridian's branch and corporate environments. This role serves as the primary support resource for incidents and service requests escalated from the Service Desk that require deskside assistance, advanced troubleshooting, device support, or onsite intervention.

Reporting to the Senior Manager, IT Support Services and working under the guidance of Senior Client Services Specialists, the incumbent is responsible for incident resolution, service request fulfillment, device deployment, endpoint configuration, technology refresh activities, and asset lifecycle management. The role supports the delivery of reliable, responsive, and member-focused IT services while ensuring a positive end-user experience and adherence to established service, security, and operational standards.

In addition to providing technical support, the Client Services Analyst plays an important role in identifying recurring issues and operational challenges across the environment. The incumbent is expected to monitor ticket trends, identify patterns affecting users, and provide incident trend information, observations, and recommendations to Senior Client Services Specialists and leadership to support problem management, continuous service improvement, and proactive technology planning.

This position provides an excellent opportunity to develop technical expertise in endpoint management, enterprise support practices, asset management processes, workplace technologies, and customer service excellence while contributing to the overall effectiveness and reliability of Meridian's technology services.

Key Responsibilities

Technical Support and Incident Resolution

Resolve assigned end user incidents and service requests related to laptops, desktops, monitors, printers, mobile devices, collaboration tools, and standard business applications.
Provide remote and on-site troubleshooting support for branch and corporate users, escalating complex issues to senior End User Computing team members when required.
Record troubleshooting steps, resolutions, asset updates, and user communications accurately in ServiceNow to support knowledge sharing and service continuity.

Project Work

Support EUC projects and technology refresh activities by preparing devices, validating configurations, coordinating user appointments, and completing assigned implementation tasks.
Assist senior team members with project documentation, status tracking, testing, and user communications to help ensure work is completed accurately and on schedule.

Client Deployments

Assist with the packaging, testing, and deployment of approved applications, updates, and endpoint configuration changes under established procedures.
Monitor assigned deployment tasks, validate successful installation where required, and escalate issues that may impact users or service availability.
Follow documented release and change processes to support reliable delivery of endpoint software and configuration updates.

Client Vulnerability Remediation

Support endpoint vulnerability remediation activities by identifying assigned devices, applying approved updates, and confirming remediation steps have been completed.
Assist with patching, software updates, and device compliance tasks using approved tools and procedures.
Escalate security or compliance concerns to senior EUC and cybersecurity team members for review and resolution.
Maintain accurate notes regarding remediation actions, affected assets, and user follow-up activities.

On-Site Support

Provide on-site support at Meridian corporate offices and other assigned locations, assisting employees with hardware, software, peripheral, meeting room, and connectivity issues.
Prepare, deploy, replace, ship, receive, and troubleshoot end user equipment in alignment with IT asset management and support procedures.
Assist with support for executives, meeting rooms, and high-priority users as assigned, ensuring issues are handled professionally and escalated appropriately.
Provide clear guidance to users on standard tools, device use, and basic troubleshooting steps to reduce repeat incidents and improve the user experience.

Vendor Management

Coordinate with approved vendors and internal teams for hardware repair, warranty service, shipping, receiving, and equipment replacement activities.
Follow established procurement, asset, and vendor engagement processes while escalating service concerns to senior team members or management.

Continuous Improvement

Identify recurring issues, documentation gaps, and opportunities to improve end user support processes, sharing recommendations with senior team members and management.
Contribute to knowledge articles, support checklists, and standard operating procedures for common EUC tasks.
Participate in team discussions to support consistent use of ServiceNow, Intune, SCCM, and related endpoint management tools.
Support approved change activities by completing assigned tasks, testing steps, and implementation notes as directed.

Knowledge, Skills, and Abilities

Foundational knowledge of troubleshooting end user systems, peripherals, mobile devices, collaboration tools, and standard software applications.
Strong customer service, communication, and interpersonal skills with the ability to support users professionally and patiently.
Ability to follow documented procedures, manage assigned work, prioritize competing requests, and escalate issues appropriately.
Working knowledge of Windows11, Microsoft 365, Teams, printers, laptops, mobile devices, and common enterprise endpoint technologies.
Exposure to or willingness to learn Intune, SCCM, Azure Active Directory, ServiceNow, endpoint configuration, and device compliance processes.
Basic understanding of IT asset management practices, including device assignment, return, replacement, shipping, receiving, and inventory accuracy.
Ability to document support actions clearly and contribute to knowledge articles and support documentation.
Demonstrated willingness to learn new technologies, accept coaching, and develop technical capability within the End User Computing function.
Comfort learning and adopting new digital tools, with an openness to using AI‑enabled technology to enhance productivity, accuracy, and the Member experience.

Education, Designations, Training, and Experience

Post-secondary education in Information Technology, Computer Science, or a related field, or an equivalent combination of education and relevant experience.
3 to 5 years of experience in IT support, service desk, desktop support, end user computing, or a related technical support role.
Experience supporting Windows devices, Microsoft 365 applications, printers, mobile devices, and common workplace technologies is preferred.
ITIL Foundation, Microsoft, CompTIA A+, or other relevant technical certifications are considered an asset.
Willingness and ability to provide occasional support outside regular business hours when required for planned work, incidents, or business needs.
Ability to travel to Meridian corporate or branch locations as required to support end user technology needs.

Competencies

Member Focus - Personally demonstrating that our Members are our highest priority.
Proactive - Seize the initiative by anticipating needs and identifying opportunities to provide a higher level of service.
Open Communication - Engaging in honest and transparent dialogue to develop mutual understanding, trust and cultivate deeper relationships.
Business Savvy - Continuously acquiring the knowledge needed to do one’s job to the fullest, using internal or external resources and applying the knowledge productively.
Partner Orientation - Initiates opportunities for collaboration and maintains productive relationships to achieve shared goals.
Integrity - Doing the right thing by always acting with openness, honesty and respect.
Learning Agility - Actively seeks feedback, learns from experience, and builds technical knowledge to support ongoing development.
Team Collaboration - Contributes to a positive team environment by sharing information, supporting colleagues, and working collaboratively to deliver reliable service.

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.

Salary Range: $52,000.00 to $78,000.00 CAD

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Office Location: 5 days on-site at our Toronto Corporate Office with the ability to travel to our St. Catharines office as needed.

Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires a minimum of one day per week in the office for purposeful meetings to collaborate, innovate, and build effective relationships with your team, your colleagues, and your leader, which is important to us.

What’s in it for you?

We have an inclusive and collaborative working environment that encourages teamwork, creativity, curiosity, and celebrates success.
We provide you with the tools and technology needed to delight your candidates and clients.
You will get to work with and learn from diverse industry leaders and colleagues, who have hailed from top organizations.
Hybrid work arrangements with in-person office time to collaborate, innovate, and build relationships with your colleagues.
This is not your typical “corporate” job. We work hard and we have fun!

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future - we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:

Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Experience the Difference!

Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.

@MeridianCareers

Connect with us on LinkedIn

Meridian only posts jobs on our official Careers Site, LinkedIn, and Indeed. If you find a Meridian job posting on any other site, please verify it by ensuring it directs back to our official career page. Meridian never asks candidates to apply through third‑party links that do not redirect to our Careers portal (UltiPro). For more tips on how to protect yourself from job scams visit Protect yourself from job scams | Meridian.

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More about this job

Responsibilities

The Client Services Analyst provides hands-on technical support for end-user devices, applications, and workplace technology across branch and corporate environments. They are responsible for incident resolution, device deployment, asset lifecycle management, and identifying recurring operational issues to support continuous service improvement.

Requirements

Candidates should have 3 to 5 years of experience in IT support or end-user computing and possess foundational knowledge of Windows 11, Microsoft 365, and enterprise endpoint technologies. A post-secondary education in Information Technology or a related field is required, along with strong customer service and communication skills.

Skills

Technical support
Incident resolution
Endpoint management
Asset management
Windows 11
Microsoft 365
ServiceNow
Intune
SCCM
Customer service
Troubleshooting
Hardware repair
Vulnerability remediation
Collaboration tools
Communication skills

Benefits

Inclusive and collaborative working environment
Hybrid work arrangements
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Desktop Support
End User Computing
Windows 11
Microsoft 365
Teams
ServiceNow
Intune
SCCM
Azure Active Directory
ITIL
CompTIA A+
Asset Management
Vulnerability Remediation
Hardware Support
Endpoint Configuration
Technical Troubleshooting
Microsoft Power Platform
Microsoft Copilot
Generative AI

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