Mail Room Coordinator

Why Meridian? 

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.

Find our story here: About Meridian

The role: *Please Note: This role is fully onsite Monday to Friday at our St. Catharines Corporate Office*.

The Mail Room Coordinator is the face of the Mail Room and the main contact for servicing more than 100 branches and two Corporate Offices via walk-in, phone or Ticketing System support requests.

The Mail Room Coordinator is passionate about delivering a high level of customer service and support and is very detail oriented which ensures accuracy of the job remains high. Experience in a fast-paced working environment and being extremely reliable and punctual are all requirements for this position. You are highly organized and take pride in helping things run smoothly and efficiently and strive to achieve the highest standards of excellence.

The primary responsibility is to efficiently and effectively process inbound and outbound mail, inbound and outbound couriers, delivery mail to departments, always ensuring the correct person receives the correct mail package within defined SLAs. This role also cleans, stocks and completes minor repairs to printers throughout the office.

Key Responsibilities:

• Welcome all staff to the Mail/Print Room in a professional manner and assist as required, logging Log tickets for all Mail/Print room adhoc requests and other Facility or Printer device related requests in Service Now. Complete tickets ensuring maximization of productivity through effective use of standard operating procedures and defined SLAs
  • Set up and operate mail equipment and courier software programs
  • Following “chain of command” and secure mail handling SOPs:
    • Open, log, sort and distribute incoming mail, courier bags and packages
    • Prepare and log outbound mail, corporate courier and individual couriers (Canada Post, Purolator, UPS, Fedex, mass mailing)
    • Sort by priority ensuring high-value corporate assets are expedited for distribution
    • Fill relevant details in distribution and shipping forms, providing accurate information to ensure that mail is delivered to the right locations and people
• Shipping / receiving dock – attend to calls to transport, open and receive and stock bulk shipments.
• Welcome all staff to the Mail/Print Room in a professional manner and assist as required, logging Order corporate office supplies and stock all print area with paper and office supplies
• Stock all Corporate Office printers with paper and supplies at a frequency which ensures they do not run out and stop print production throughout the day.
• Complete minor maintenance of CO printer / PDF equipment by solving paper jams, placing service calls and conduct routine cleaning
• Perform basic digital print production, copying and scanning jobs
• Maintain records for management reports and prepare monthly statistical reports, and charge-back reporting for postage and courier
• Maintain a clean and organized mail room and mail supply room
• Assist with the heavy copying and book binding
• Investigate, report and resolve on lost or returned mail/courier shipments. Place emergency shipments as required.
• Hours of Work are 8:00 a.m. – 4:30 p.m. Monday to Friday
• Provide back-up support for Print Specialist, Receptionist, Office Ambassador
• Perform other duties and special projects including but not limited to meeting and conference room set ups, building occupant moves, minor building repairs/clean up and furniture assembly, etc.
• Assist Print Specialist, Concierge * Office Ambassador
  • Assist other roles within the Corporate office as required such as vacations, sickness, lunch breaks handling their day to day activities as necessary.
• Assist Print Specialist, Concierge * Office Ambassador
  • Assist other roles within the Corporate office as required such as vacations, sickness, lunch breaks handling their day to day activities as necessary.

Knowledge, Skills, and Abilities

• Superior service orientation and customer focus
• Ability to communicate effectively and respond professionally to questions and requests from customers
• Excellent written and verbal communication skills using appropriate business English
• Ability to deal effectively and tactfully with a wide variety of individuals in person, via telephone, email and Ticketing system.
• Demonstrates attention to detail and completeness
• Thrives in a fast-paced environment and when priorities compete, effectively prioritizes then moves will agility from one task to another
• Ability to communicate effectively and respond to questions and requests from customers and others;
• Strong general office operational knowledge and specific understanding of the organizational unit, its functions, products and customer groups
• Punctual and reliable with ability to meet tight deadlines and schedules
• Integrity – ability to safeguard all confidential information.
• Ability to represent the Meridian and Facilities by projecting a positive and professional image at all times
• Proficiency in business software (mail / courier / print) and MS Office suite (Outlook, Word, Excel), is required
• Have valid driver’s license
• Ability to lift over 25 lbs
• Position requires moving large and heavy objects, standing, lifting and repetitive movement.
• Member Focus - Personally demonstrating that our Members are our highest priority.
• Proactive - Seize the initiative by anticipating needs and identifying opportunities to provide a higher level of service.
• Open Communication - Engaging in honest and transparent dialogue to develop mutual understanding, trust and cultivate deeper relationships.
• Business Savvy - Continuously acquiring the knowledge needed to do one’s job to the fullest, using internal or external resources and applying the knowledge productively.
• Partner Orientation - Initiates opportunities for collaboration and maintains productive relationships to achieve shared goals.
• Integrity - Doing the right thing by always acting with openness, honesty and respect.
• Talent Developer: nurtures and supports direct reports, identifies strong team members, develops digital and analytical skills in direct reports
• Creates a Supportive and Positive Team Environment: creates and contributes to a positive team environment which encourages innovation, risk taking, and learning; speeds up team learning through sharing best practices; leverages the strengths and opportunities of the broader marketing team

Education, Work Experience, and Professional Designations/Certifications

• College or University graduate of office / administration management studies is an asset
• Safe operation of mail, postage metering and print room equipment
• Secure Safe Mail Room handling
• Two or more years of demonstrated exceptional customer service experience
• Minimum of 2 years of relevant mail room experience and training
• Service Desk and ticketing system experience is an asset

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.

Salary Range: CAD $39,000 to $48,800 annually. 

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Office Location: This role is in office from 8:00 a.m. - 4:30 p.m. at our St. Catharines Corporate office located at 75 Corporate Park Drive.

What's in it for you?   

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
• We provide you with the tools and technology needed to delight your candidates and clients
• You'll get to work with and learn from diverse industry leaders
• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
• This isn't your typical "corporate" job. We work hard and we have fun!

Build the Future of Banking with Us 

At Meridian, we’re not just adapting to the future - we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:   

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working.  Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Who we are:

Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve.  Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.   

Find our story here: About Meridian 

Experience the Difference! 

Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve. 

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.  

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.  

Thank you for your interest in Meridian Credit Union.  

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