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Added 6 mins ago
AA
Territory Manager, Facial Aesthetics (North Shore of Montreal)
Allergan Aesthetics, an AbbVie Company
Blainville, QC
- Full-time
Are you looking for an exciting full-time career, where development and high-performance are valued? AbbVie Canada is looking to connect with a Territory Manager to join our commercial…
Added 6 mins ago
AA
Territory Manager, Facial Aesthetics - Montreal West and Gatineau (12 month contract)
Allergan Aesthetics, an AbbVie Company
Pointe-Claire, QC
- Full-time
Are you looking for an exciting career, where development and high-performance are valued? AbbVie Canada is looking to connect with a Territory Manager to join our commercial sales team.…
Added 6 mins ago
AE
Manager, Roads
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Calgary, AB
- Full-time
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Added 21 mins ago
HR
Registered Nurse, Medical Imaging
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Toronto, ON · Greater Toronto, ON
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Added 36 mins ago
OM
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Added 36 mins ago
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- Full-time
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Added 36 mins ago
TA
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Added 36 mins ago
L
Engineering Project Manager III
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Added 36 mins ago
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Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs…
Added 36 mins ago
K
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- Full-time
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Added 36 mins ago
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Added 36 mins ago
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Manager, Business Finance - IT Planning & Business Partnership
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Join our diverse team of 15,000 talented individuals committed to transforming critical minerals into prosperity and sustainable development in countries like Canada, Brazil, Indonesia, the…
Added 36 mins ago
PS
Senior Manager Cybersecurity - Governance Risk and Compliance
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Toronto, ON · Greater Toronto Area, Canada
- $140,000 to $150,000 CAD / year
- Full-time
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Added 51 mins ago
B
Product Manager - Network Observability
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- Full-time
…work happens in an environment where you're trusted, heard, and supported. With teams globally, we're building a workplace culture that values collaboration and integrity as much as…
Added 51 mins ago
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Mississauga, ON
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Added 51 mins ago
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Added 51 mins ago
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Senior Manager, Risk and Controls
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Toronto, ON · Vancouver, BC
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Are you passionate about Risk? We are looking for an experienced professional to fill the role of Senior Manager, Risk and Controls, for the Risk and Governance team in Global Functions…
Added 51 mins ago
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Site Reliability Engineer II
TD
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Added 52 mins ago
VF
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Added 1 hour ago
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Added 1 hour ago
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Senior Manager, Data Science & Analytics
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Added 1 hour ago
BS
People Services Generalist
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Added 1 hour ago
C
Manager, Finance Systems Business Analysis
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- Full-time
We are a leading Canadian financial services cooperative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s…
Added 1 hour ago
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Assistant Manager, Yardi Implementation, Finance Operations Advisory
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Meridian Credit Union

Member Services Representative - Part Time

Aylmer, ON, N5H 1J7, Canada

$45,000 to $49,000 CAD / year · Part-time

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Job details

Pay: $45,000 to $49,000 CAD / year
Job type: Part-time
Posting language: English
Posted: Nov 9, 2026

Original job description

Why Meridian?

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.

Find our story here: About Meridian

The role:

As our Member Experiences Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In this role we will rely on you to attend to our Members with excellence, patience and empathy. While positioning Meridian’s products and services to add value to our Members financial wellbeing.

With your growth mindset you are adaptive, resilient, resourceful and creative. Seeking and receptive to feedback to continuously improve and learning from successes and mistakes. As part of our collaborative team, you are highly engaged and communicate thoughts and ideas in a respectful environment. We value diversity of thoughts and promote inclusion. As you take initiative and accountability you are joining a team that provides autonomy to get things done and will be accountable for a variety of support functions within the branch.

Must have a passion for Member Experience, ensuring that Meridian maintains its tradition of exceeding Member expectations and “Bringing the Member Experience to life”.

The Member Experience Representative will work alongside and align financial strategies and activities to support Meridian’s internal business partners – Wealth, Small Business, Mobile Mortgage Specialists to ensure value added delivery of Member centric products/solutions.

Key Responsibilities:

Employee Experience

Part of an engaged team that is aligned to key business drivers and delivering on outcomes.
- Is Highly Engaged
- Demonstrates empathy with colleagues
- Communicates thoughts and ideas openly
- Respects others and their opinions/ideas
- Values diversity of thought and promotes inclusion
- Be a highly engaged team player working co-operatively with your peers within the branch and across Meridian including corporate office and other Member Experience partners.
- Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
- Actively participate and support the team in the planning process, assisting with implementation and providing feedback.
- Continued individual learning and development to align with Meridian core competencies and values while delivering on action plans aligned with Employee Engagement results.
- Advocates for the branch, advances innovative thinking amongst team, and promotes an entrepreneurial growth mindset.
- Act as a trusted partner to build, develop and maintain internal relationships within the Member Experience teams and cross-functional departments, to ensure alignment for achievement of Meridian’s Retail Experience goals.
- Participates and leads branch activities in support of expanding the Member relationship and growing share of wallet including our Digital Ambassador Program

Member Experience

Delivers an exceptional Member experience and offers insights to continually grow our Member Experience.
- Serves Members with excellence
- Demonstrates patience in difficult situations
- Shows empathy to Members’ perspectives
- Understands how Meridian’s products and services can add value to our Members
- Provide a superior Member experience through the identification and promotion of products and services. Where appropriate provide qualified referrals based on the needs identified through proactive probing.
- Ensure proper due diligence by posting all transactions accurately and timely
- Take responsibility to ensure accuracy and completeness of all work.
- Maintain discretion and confidentiality to respect Members privacy.
- Identify and fulfill Member requests and identify opportunities to grow the relationship.
- Demonstrates excellent listening and strong consultative skills.
- Removes systemic barriers to exceptional Member Experience.
- Embraces virtual technology platforms and leverages them to engage in impactful communication with Member.
- Identify and contributes to the continuous enhancement of the Member Experience while leveraging Voice of Employee.
- With autonomy to resolve Member Concerns- look to create action plans to avoid escalation in the future.

Innovation

Establishing a compelling vision and executes on strategy.
- Takes initiative and accountability – knows what needs to get done
- Communicates effectively
- Knows the business and their function deeply
- Understands their role in the organization
- Develops cross functional relationships
- Working with the Branch leadership, execute Retail strategies to ensure continued momentum across Meridian including Omni Channel integration.
- Works with the Branch leadership, to champion and implement corporate strategies and programs for the branch.
- Participating in the development and implementation of branch business plans.

Community Experience

Participate and execute with the team our Community engagement plan
- Promote Meridian Credit Union in your community by participating in and being involved in community activities or events while demonstrating the Company Values
- Support local community organizations and activities through Business Development and Good Neighbour Program. Planning, preparation and delivery of Meridian hosted Community events.

Knowledge, Skills, and Abilities

Flexible to work all scheduled hours which include evenings and weekends
Strong knowledge of computer systems.
Ability to make decisions, act decisively and provide friendly and personable service.
Strong negotiation, interpersonal, written and oral communications skills. Must be able to mitigate and resolve Member Concerns.
Effective organizational time management, and problem-solving skills; ability to grasp concepts and processes quickly; demonstrated ability to partner and influence.
Embraces virtual technology platforms for use with both Member and Meridian partners
Ability to collaborate with leadership to develop plans and recommendations that support the achievement of Meridian’s strategic objectives.
Proven track record of bringing new ideas forward, while staying on top of trends in the market place.
Member Experience focused, with the enthusiasm and tenacity to motivate self to meet and exceed goals and provide the right solutions.
Member Focus - Personally demonstrating that our Members are our highest priority.
Proactive - Seize the initiative by anticipating needs and identifying opportunities to provide a higher level of service.
Open Communication - Engaging in honest and transparent dialogue to develop mutual understanding, trust and cultivate deeper relationships.
Business Savvy - Continuously acquiring the knowledge needed to do one’s job to the fullest, using internal or external resources and applying the knowledge productively.
Partner Orientation - Initiates opportunities for collaboration and maintains productive relationships to achieve shared goals.
Integrity - Doing the right thing by always acting with openness, honesty and respect.
Talent Developer: nurtures and supports direct reports, identifies strong team members, develops digital and analytical skills in direct reports
Creates a Supportive and Positive Team Environment: creates and contributes to a positive team environment which encourages innovation, risk taking, and learning; speeds up team learning through sharing best practices; leverages the strengths and opportunities of the broader marketing team
Creates a Supportive and Positive Team Environment: creates and contributes to a positive team environment which encourages innovation, risk taking, and learning; speeds up team learning through sharing best practices; leverages the strengths and opportunities of the broader marketing team

Education, Work Experience, and Professional Designations/Certifications

Sales oriented with previous experience in a front-line sales role or service-related industry.
High School diploma or relevant working experience

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process

Salary Range: CAD $45,000 – $49,000 annually

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Join us! This role is in office at our Aylmer Branch located at 36 Talbot St W,
Aylmer, ON N5H 1J7, CAN.

What’s in it for you?

We have an inclusive and collaborative working environment that encourages teamwork, creativity, curiosity, and celebrates success.
We provide you with the tools and technology needed to delight your candidates and clients.
You will get to work with and learn from diverse industry leaders and colleagues, who have hailed from top organizations.
Hybrid work arrangements with in-person office time to collaborate, innovate, and build relationships with your colleagues.
This is not your typical “corporate” job. We work hard and we have fun!

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future - we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:

Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Our Commitment to Belonging

At Meridian, belonging starts with people. We are committed to creating an inclusive and accessible workplace where everyone feels valued, respected, supported, and empowered to bring their authentic selves to work. We believe that diverse backgrounds, identities, abilities, sexual orientation, experiences, and perspectives make us stronger and help us better serve our Members, communities, and one another.

We are committed to an accessible recruitment experience and will provide accommodation information to candidates selected for an interview.

To learn more about DEIBR at Meridian, visit meridiancu.ca.

Thank you for your interest in Meridian Credit Union. We look forward to learning more about you and the unique experiences and perspectives you could bring to our team.

@MeridianCareers

Connect with us on LinkedIn

Meridian only posts jobs on our official Careers Site, LinkedIn, and Indeed. If you find a Meridian job posting on any other site, please verify it by ensuring it directs back to our official career page. Meridian never asks candidates to apply through third‑party links that do not redirect to our Careers portal (UltiPro). For more tips on how to protect yourself from job scams visit Protect yourself from job scams | Meridian.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

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More about this job

Responsibilities

The Member Experience Representative provides exceptional service to members by identifying financial needs and promoting relevant products and services. They also collaborate with branch leadership to execute retail strategies and support community engagement initiatives.

Requirements

Candidates should have previous experience in a front-line sales or service-related role and possess strong communication and interpersonal skills. A high school diploma or relevant working experience is required for this position.

Skills

Member experience
Financial services
Customer service
Sales
Communication
Problem solving
Time management
Negotiation
Computer systems
Empathy
Relationship management
Data analysis
Critical thinking
Adaptability
Teamwork

Benefits

Inclusive working environment
Collaborative culture
Professional development
Hybrid work arrangements

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Member Experience
Financial Services
Sales
Customer Service
Wealth Management
Small Business
Mortgage
Digital Ambassador
Omni Channel
Microsoft Power Platform
Microsoft Copilot
Generative AI
Data Driven
Critical Thinking
Business Development
Community Engagement
Consultative Skills
Relationship Management
Financial Wellbeing

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