Closed listing
Front Office Receptionist
- Nanaimo, BC, Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Role Description The Front Office Receptionist is responsible for providing the first point of contact for clients and visitors, ensuring a welcoming and professional experience. This contract role is hybrid, with primary work on-site in Nanaimo, BC and some tasks that can be completed from home as appropriate. Day-to-day responsibilities include answering phone calls, responding to inquiries, scheduling and confirming appointments, and managing client check-in and check-out processes. The role also involves maintaining an organized front office, handling intake forms and documentation, updating client records, and coordinating with clinicians about scheduling and administrative needs. The Receptionist will support basic billing and payment processing, manage email and voicemail, and uphold privacy and confidentiality standards in all client interactions.
Qualifications
- Candidates should possess strong Phone Etiquette skills, including professional communication, accurate message-taking, and timely follow-up.
- Candidates should possess Receptionist Duties and Front Office skills, such as appointment scheduling, visitor check-in, and organizing administrative workflows.
- Candidates should possess Customer Service and Communication skills, including clear verbal and written communication, empathy, and a client-centered approach.
- Comfort with basic computer applications and practice management or scheduling software.
- Strong attention to detail, reliability, and the ability to manage multiple tasks in a busy environment.
- Ability to maintain strict confidentiality and work respectfully with individuals experiencing mental health concerns.
- Previous experience in a healthcare, counseling, or mental health setting is an asset.
- High school diploma or equivalent required; additional training in office administration or related fields is an advantage.
More about this job
Responsibilities
Serve as the first point of contact for clients and visitors by answering calls and inquiries, scheduling appointments, and managing check-in and check-out. Maintain front-office organization and client documentation, coordinate administrative needs with clinicians, support basic billing and payments, and protect client confidentiality.
Requirements
Requires a high school diploma or equivalent, strong communication and customer-service skills, attention to detail, reliability, and the ability to manage multiple tasks while maintaining strict confidentiality. Comfort with basic computer applications and scheduling or practice-management software is expected; experience in healthcare, counseling, or mental health is an asset, and additional office-administration training is advantageous.
Skills
- Phone Etiquette
- Appointment Scheduling
- Front Office Administration
- Customer Service
- Verbal Communication
- Written Communication
- Empathy
- Client Check-In and Check-Out
- Intake Documentation
- Client Record Management
- Billing and Payment Processing
- Email and Voicemail Management
- Confidentiality
- Attention to Detail
- Multitasking
- Practice Management Software
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Customer Service & Support
Keywords
- Mental Health Care
- Psychology Practice
- Receptionist
- Front Office
- Phone Etiquette
- Appointment Scheduling
- Client Check-In
- Client Check-Out
- Intake Forms
- Client Records
- Administrative Workflows
- Clinician Coordination
- Billing
- Payment Processing
- Email Management
- Voicemail Management
- Practice Management Software
- Scheduling Software
- Confidentiality
- Client-Centered Care
- Customer Service
- Mental Health
- Psychological Assessment