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Merrithew®

Account Manager, Retail

Toronto, ON, Canada
Scarborough, ON, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: Dec 13, 2026
Experience: Post-secondary education and 3 years of sales, including e-commerce/online sales and customer service experience with key retail accounts.
Posting language: English
Posted: Nov 13, 2026

Original job description

Company Name: Merrithew International

Job Title: Account Manager, Retail

Reports to: Senior Sales Director, Retail

Category: Full Time - Permanent, Hybrid

Position Location: 1271 Tapscott Road, Scarborough, Ontario.

Opportunity: This is an existing position

Compensation: $60,000.00 - $65,000.00 plus commission

About Merrithew

Merrithew® is the global leader in mindful movement, the company behind the STOTT PILATES® Movement System™ and a growing portfolio of leading movement education and equipment brands, including Align-Pilates and the GYROTONIC® organization. Since 1988, Merrithew has trained more than 100,000 instructors in over 135 countries and developed premium equipment and science-based education trusted by leading studios, rehabilitation centers and fitness professionals.

Merrithew supports instructors, studio owners and wellness leaders with a complete ecosystem to thrive, including training, equipment, digital resources, business tools and a global network of peers. Its vision is to transform lives through intentional, inclusive movement, shaping the next era of mindful movement through innovation, purpose and a commitment to professional excellence.

GYROTONIC® and GYROKINESIS® are registered trademarks.

Our Core Values

These are the values that guide our daily actions, decisions, and how we work with one another and our customers:

Community – Culture of belonging, encourage connections and engagement
Passion – Be present, enthusiastic, energetic, committed to purpose, inspiring
Boldness – Act with courage, change the norm, never settle for “just ok”
Customer-Centric – Our Vision is fulfilled through our Trainers, Partners and end-customers.
Accountability – Act like owners, own the results
Innovation – Delivering the best, highest-quality products, programs and services

Position Overview

Reporting to the Senior Sales Director, Retail, this individual managers some of the company's key Retail Accounts including the Costco portfolio of accounts, and Dick's sporting Goods while also looking for new growth opportunities. The role comes with CSR support that will handle order entry, inventory, maintenance, advance shipping notifications, customer service, mis-shipments, returns and liaising with the Finance Team for any invoicing/accounting issues specific to the Account Manager's key accounts.

Major Responsibilities:

Meet and exceed annual sales targets.
Optimize placement and increase sales of Merrithew™ brands on specified Retail partner E-Commerce platforms
Engage with current buyers to gain a better understanding of their business, unique account-specific sales opportunities, how they communicate with their customers and to find any cross-channel sales opportunities
Work with Senior Sales Director on annual projections, by account, including growth strategy
Analyze sell thru of product assortment, pull monthly sales reports and oversee inventory management, where necessary
Visit key buyers where and when appropriate
Work to secure in-store product placement, where appropriate
Create and implement monthly and event-specific promotions for all in-store and E-Commerce partners
Notify partners of all new releases and discontinued items, with admin support
Responsible for the Sales, growth, order entry, processing returns and credit memos for select occasional direct Retail accounts as listed in the CSR Account Listing Master file
Participate in best-practices training programs offered by vendor partners including off site training or webinars
Work with Senior Sales Director to ensure a smooth introduction and set-up of new accounts to the functional teams – like Shipping, Operations or Finance - or to review major upcoming account-specific promotions
Update Senior Sales Director on any issues with account activity so they may be escalated to internal key stakeholders in IT, shipping, inventory management and finance where and when necessary
Keep up-to-date account/lead information in CRM
Follow up on leads assigned in CRM and those that are sent via retail @merrithew
Participate in tradeshows as requested and follow up with leads where required
Other tasks as required

Business Development:

Conduct research to determine new channel-specific opportunities and visit and/or contact where appropriate, to develop new business
Assist with deal memos, contract negotiations, pricing, EDI set up, shipping and internal logistical issues that allow us to launch new accounts
Assist with market research and competitive data analysis

Skills and Qualifications:

Post-secondary education and 3 years of sales, including e-commerce/online sales and customer service experience with key retail accounts.
Sales experience in the fitness industry is an asset.
Proven ability to meet and exceed sales targets
Knowledge of CRM, SAGE
Detail-oriented with excellent accuracy
Superior organizational skills, with the ability to prioritize and handle multiple tasks and deadlines
Ability to work well under pressure, demonstrating a sense of urgency
Ability to thrive in a fast-paced, entrepreneurial environment
Effective communication skills, verbal and written
Intermediate MS Excel, Word, PowerPoint and presentation proficiency
Additional languages, spoken and written, are an asset.

Merrithew may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human review. All final hiring decisions are made by Merrithew’s recruitment team.

Merrithew is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).

Merrithew is committed to providing a barrier-free access workplace. If you need accommodation at any stage of your application, or want more information on our accommodation policies, please contact us "careers@merrithew.com"

Merrithew is proud to be an Equal Opportunity Employer. Our organization respects and follows the letter and spirit of the Ontario Human Rights Code. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other code grounds.

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More about this job

Responsibilities

Manage key retail accounts, meet sales targets, grow e-commerce and in-store sales, and identify new business opportunities. Analyze sales and inventory, coordinate promotions and account launches, maintain CRM records, and work with internal teams and retail partners to resolve account issues.

Requirements

Requires post-secondary education and at least three years of sales experience, including e-commerce or online sales and customer service with key retail accounts. Candidates should demonstrate a record of meeting sales targets, strong organization and communication skills, CRM and SAGE knowledge, and intermediate Microsoft Office proficiency; fitness-industry experience and additional languages are assets.

Skills

Retail Account Management
Sales
E-Commerce Sales
Business Development
Sales Forecasting
Sales Analysis
Inventory Management
Customer Service
CRM Management
Market Research
Competitive Analysis
Contract Negotiation
Pricing
EDI Setup
Microsoft Excel
Communication

Visa sponsorship

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Keywords

Retail Account Management
Costco
Dick's Sporting Goods
E-Commerce
Online Sales
Sales Targets
Sales Forecasting
Sell-Through Analysis
Inventory Management
Retail Promotions
Customer Service
CRM
SAGE
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
EDI
Contract Negotiation
Pricing
Market Research
Competitive Analysis
Account Development
Order Processing
Returns
Credit Memos
Fitness Industry

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