Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 13 mins ago
Technical Specification Engineer
Brandt Group of Companies
London, ON
Full-time
…for Peterbilt trucks for our customers along side the Sales Manager and Territory…
Added 13 mins ago
Manager, Software Engineering
AltaML
Toronto, ON
Full-time
We expect dramatically higher productivity from working this way. A step change, not a marginal gain. That's the baseline we hire and promote against, not an aspirational ceiling.
Added 13 mins ago
Senior OT Control Systems - Engineering Specialist
Mariner Innovations
Saint John, NB
Full-time
…way to solve hard problems. We partner with people embracing change, leveraging data, cybersecurity, cloud, and change management to drive successful business outcomes that matter to our…
Added 13 mins ago
Strategic Sourcing Specialist
Unified Procurement Services Team (UPST)
NB · Chiasson Office, NB
Full-time
Reporting to the Category Manager or Strategic Sourcing Manager, the Strategic Sourcing Specialist is responsible for procuring materials, equipment, supplies and services of a specialized…
Added 28 mins ago
Member of Technical Staff 5
Nutanix Indonesia
Vancouver, BC
$171,000 to $257,000 CAD / year
Full-time
…using our love of programming and outstanding backgrounds to change the way companies virtualize their data centers. Nutanix, a leader in enterprise cloud, is looking for an outstanding…
Added 28 mins ago
Registered Nurse (RN), Inpatient NRT - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
Full-time
Identify own learning needs, reviews these with the Program Manager or designate, and engage in learning activities to meet these needs such as attending in-services.
Added 28 mins ago
Sort Manager-1
FedEx Canada
Delta, BC
Full-time
Must currently be a member of FedEx management or LEAP/EXCEL endorsed
Added 28 mins ago
Anaplan Manager
TEKsystems
Toronto, ON
Contract
Strong stakeholder management and communication skills.
Added 44 mins ago
Customer Success Manager
CDW
Toronto, ON · Mississauga, ON · AB · BC
Full-time
At CDW, we highly value the energy and commitment you bring to your job every day. Our Customer Success Manager (CSM) role is an exceptional opportunity for a motivated, self-starter to…
Added 44 mins ago
Sr Project Manager
CDW
Toronto, ON · Calgary, AB
Full-time
At CDW, we highly value the energy and commitment you bring to your job every day. Our Sr. Project Manager role is an exceptional opportunity for a motivated self-starter to grow and…
Added 44 mins ago
Project/Program Portfolio Manager (Real Estate Projects) (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
Full-time
Reporting to the Value Management Delivery Office (VMDO), the Project/Program Portfolio Manager (Real Estate Projects) plays a pivotal matrix leadership role. Operating without direct…
Added 59 mins ago
Member of Technical Staff 4
Nutanix Indonesia
Vancouver, BC
$151,000 to $227,000 CAD / year
Full-time
…using our love of programming and outstanding backgrounds to change the way companies virtualize their data centers. Nutanix, a leader in enterprise cloud, is looking for an outstanding…
Added 59 mins ago
Health Care Aide - Home Care Program - J3 St. James-Assiniboia Team - Female
Winnipeg Regional Health Authority
Winnipeg, MB
All shift patterns are subject to change in accordance with the collective agreement
Added 59 mins ago
Server Assist / Barback - The Rec Room South Edmonton
Cineplex
AB · S. Edm. The Rec Room
Part-time
…Barback - South Edmonton The Rec Room, reporting to the Service Manager- South Edmonton The Rec Room. This position will be based at our South Edmonton Rec Room located at 1725 99th Street…
Added 1 hour ago
Assistant Manager - BOSS Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
Rocky View, AB
Other
…we are, we are united by a common goal: We love fashion, we change…
Added 1 hour ago
Events Coordinator
Far Niente LLC
Oakville, ON
Full-time
Partner with our Wine Club Event Manager to support Wine Club events, including logistics, administration, vendor coordination, and on-site execution.
Added 1 hour ago
Server
Shannex Incorporated
Ancaster, ON
Full-time
…feedback from residents and guests to the Food and Beverage Manager on meals and menu choices to be continually…
Added 1 hour ago
The Shoe Co. - Supervisor Part-time
DSW Designer Shoe Warehouse
Sudbury, ON · Greater Sudbury, ON
Part-time
As a (Part-time) Supervisor, you will report to the Store Manager and assist in leading the store environment, which fosters inclusivity and diverse customer connections. In this role, you…
Added 1 hour ago
Manager, Client Reporting
Weber Shandwick
Toronto, ON
Full-time
…areas, including brand and B2B marketing, healthcare marketing, change management, employee engagement, corporate reputation, crisis management, data and analytics, technology, public…
Added 1 hour ago
Manager, Marketing & Communications
Take a Hike Foundation
Vancouver, BC
Full-time
Take a Hike Foundation is seeking a Marketing & Communications Manager to become part of our Development Team. We are looking for a seasoned and skilled marketer and digital media expert to…
Added 1 hour ago
Store Manager (Koodo) | Londonderry Mall
Decisive Farming by TELUS Agriculture
Edmonton, AB
Full-time
This isn't just a management job - it's your chance to lead and grow a business.
Added 1 hour ago
Store Manager (Koodo) | Kingsway Mall
Decisive Farming by TELUS Agriculture
Edmonton, AB
Full-time
This isn't just a management job - it's your chance to lead and grow a business.
Added 1 hour ago
Disability Case Specialist
CAMH
Toronto, ON
Working collaboratively with the employee, manager, WSIB, Human Resources partners, union, insurance provider and Physician consultant on return-to-work plans that support employee recovery…
Added 1 hour ago
Continuous Improvement Lead
Saputo Inc.
Edmonton, AB
Full-time
The CI Site Lead reports directly to the Edmonton Plant Manager. The CI Site Lead must continually challenge and support the Alberta sites to ensure that the Saputo Operation Excellence…
Added 1 hour ago
AI-Native Full Stack Developer - Associate Manager / Manager
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
Full-time
Knowledge of data management, ontologies, knowledge management, context engineering, loop engineering, or graph engineering.

Merrithew®

Customer Service Quality Manager

Toronto, ON, Canada
Scarborough, ON, Canada

Pay: $75,000 to $100,000 CAD / year
Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Title: Customer Quality and Service Supervisor

Reports to: Quality Manager

Date: September 2026

Category: Full Time - Permanent

Location: 1271 Tapscott Road. Onsite

Opportunity: This posting is for a new role

Compensation: $75,000 to $100,000/year

About Merrithew:

Merrithew® is the global leader in mindful movement, the company behind the STOTT PILATES® Movement System™ and a growing portfolio of leading movement education and equipment brands, including Align-Pilates and the GYROTONIC® organization. Since 1988, Merrithew has trained more than 100,000 instructors in over 135 countries and developed premium equipment and science-based education trusted by leading studios, rehabilitation centers and fitness professionals.

Merrithew supports instructors, studio owners and wellness leaders with a complete ecosystem to thrive, including training, equipment, digital resources, business tools and a global network of peers. Its vision is to transform lives through intentional, inclusive movement, shaping the next era of mindful movement through innovation, purpose and a commitment to professional excellence.

GYROTONIC® and GYROKINESIS® are registered trademarks.

Our Core Values

These are the values that guide our daily actions, decisions, and how we work with one another and our customers:

Community – Culture of belonging, encourage connections and engagement
Passion – Be present, enthusiastic, energetic, committed to purpose, inspiring
Boldness – Act with courage, change the norm, never settle for “just ok”
Customer-Centric – Our Vision is fulfilled through our Trainers, Partners and end-customers.
Accountability – Act like owners, own the results
Innovation – Delivering the best, highest-quality products, programs and services

Position Overview:

The Customer Service & Quality Supervisor leads the day-to-day Customer Service function while providing hands-on support for complex product and customer issues. This role supervises and develops Customer Service Coordinators, ensures a high-quality customer experience, and works closely with Quality, Operations, Engineering, Product Development, Supply Chain, and suppliers to resolve product-related concerns.

The successful candidate is a customer-service-focused people leader who is comfortable managing a B2C environment, handling escalated customer concerns, coaching team members, improving service processes, and using product knowledge and problem-solving skills to investigate complex issues.

This role is both customer-facing and hands-on. The Supervisor will review customer concerns, support escalations, investigate product issues, participate in root-cause investigations, and work directly with cross-functional teams and the manufacturing floor to identify and resolve recurring problems.

Major responsibilities:

Customer Service Leadership

Supervise, coach, and support Customer Service Coordinators in the day-to-day management of customer inquiries, complaints, warranty requests, and product concerns.
Manage workload, priorities, escalations, and response times to ensure a consistent and positive customer experience.
Establish clear standards for customer communication, follow-up, documentation, and issue resolution.
Support team members with complex or escalated customer situations and determine appropriate next steps.
Monitor customer service performance and identify opportunities to improve service levels, efficiency, and customer satisfaction.
Coach team members on effective communication, problem-solving, de-escalation, and customer follow-up.
Partner with Sales, Logistics, Quality, Operations, and other departments to resolve customer issues efficiently.
Help develop and improve Customer Service processes, procedures, and training.

Customer Complaint & Escalation Management

Act as an escalation point for complex or high-priority customer concerns.
Review customer complaints, warranty claims, returns, and product concerns to determine appropriate action.
Ensure customer concerns are accurately documented, investigated, communicated, and closed in a timely manner.
Identify recurring customer issues and work with the appropriate departments to address underlying causes.
Ensure customers receive clear, timely, and appropriate communication throughout the resolution process.
Balance customer needs with company policies, warranty requirements, and business considerations.

Product Investigation & Root Cause Analysis

Lead or support investigations of complex product complaints, warranty issues, and field failures.
Work directly with Quality, Operations, Engineering, Product Development, Supply Chain, and suppliers to determine root causes.
Participate in investigations on the manufacturing floor and through inspection, testing, product evaluation, and review of production information.
Use practical problem-solving techniques such as 5 Whys, Fishbone Analysis, and other root-cause methods.
Identify trends and recurring issues and recommend corrective actions.
Coordinate corrective actions with the appropriate departments and follow through to resolution.
Translate technical findings into clear information that can be communicated to Customer Service and customers.
Develop and track corrective and preventive actions (CAPAs) through closure.

Customer Experience & Continuous Improvement

Monitor customer feedback, complaints, warranty claims, returns, and service trends to identify opportunities for improvement.
Develop and monitor Customer Service KPIs such as response time, resolution time, complaint volume, warranty trends, and customer satisfaction.
Identify opportunities to improve customer communication, internal processes, and resolution times.
Provide Voice of Customer feedback to Quality, Operations, Engineering, and Product Development.
Participate in product and process improvement initiatives based on customer feedback and field experience.
Help identify opportunities to reduce repeat complaints and improve overall customer experience.
Partner with Product Development and Engineering teams to provide Voice of Customer (VOC) insights

Warranty & Returns

Support the review and disposition of warranty claims and product returns.
Coordinate the evaluation of returned products and components when technical investigation is required.
Work with Quality and Operations to determine whether product issues are related to manufacturing, supplier, design, installation, use, or other factors.
Maintain appropriate records of investigations, findings, and resolutions.
Work with suppliers and manufacturing partners when customer issues are related to supplied components or products.

Reporting & Communication

Maintain and report Customer Service and customer-quality KPIs.
Analyze complaint and warranty data to identify trends and recurring issues.
Prepare regular reports and recommendations for management.
Communicate customer trends and significant issues to internal stakeholders.
Ensure important customer feedback is effectively communicated throughout the organization.

Skills and Qualifications:

Education

Bachelor's degree in Engineering, Quality Management, Manufacturing, Business, or related field preferred.
Equivalent combination of education and experience may be considered.

Experience

5–7 years of progressive experience in Quality Engineering, Customer Quality, Manufacturing Quality, or a closely related technical quality role.
Significant experience managing a customer service team.
Experience managing customer complaints, warranty issues, or field quality concerns.
3+ years of experience in B2C Customer Service
Experience investigating customer complaints and conducting root cause analysis.
Experience working with CRM, ERP, or Quality Management Systems.
Experience troubleshooting products or working with technical/product issues is required.
Experience working cross-functionally with Operations, Quality, Engineering, Logistics, or Supply Chain is required.

Knowledge & Skills

Strong B2C customer service and relationship-management skills.
Strong people leadership, coaching, and team-management abilities.
Excellent verbal and written communication skills.
Strong problem-solving and critical-thinking abilities.
Ability to manage competing priorities in a fast-paced customer service environment.
Strong escalation-management and conflict-resolution skills.
Ability to understand and communicate technical product information to non-technical audiences.
Comfortable working on the manufacturing floor and collaborating directly with Operations and technical teams.
Ability to investigate problems, identify contributing factors, and drive issues toward resolution.
Strong organizational and follow-up skills.
Proficiency with CRM and business systems.
Root Cause Analysis (RCA) and Corrective and Preventive Actions (CAPA)
Quality Management Systems
Data Analysis and Reporting
Process Improvement Methodologies
Lean Manufacturing and/or Six Sigma principles

Preferred Certifications

ASQ Certified Quality Engineer (CQE)
Lean Six Sigma Green Belt or Black Belt

Merrithew may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human review. All final hiring decisions are made by Merrithew's recruitment team.

Merrithew™ is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). Merrithew is committed to providing a barrier-free access workplace. If you need accommodation at any stage of your application, or want more information on our accommodation policies, please contact us "careers@merrithew.com"

Merrithew™ is proud to be an Equal Opportunity Employer. Our organization respects and follows the letter and spirit of the Ontario Human Rights Code. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other code grounds.

Apply About employer

More about this job

Responsibilities

The Customer Service & Quality Supervisor leads the daily customer service function while managing complex product issues and warranty claims. This role involves coaching team members and collaborating with cross-functional departments to identify root causes and improve overall service quality.

Requirements

Candidates should have 5–7 years of experience in quality engineering or customer quality roles, with significant experience in B2C customer service. A bachelor's degree in engineering, quality management, or a related field is preferred, along with proficiency in CRM/ERP systems and root-cause analysis methodologies.

Skills

Customer Service Leadership
People Management
Root Cause Analysis
Quality Management Systems
Warranty Management
Data Analysis
Process Improvement
Conflict Resolution
Technical Troubleshooting
Cross-functional Collaboration
CRM
ERP
Lean Manufacturing
Six Sigma
Communication
Critical Thinking

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Quality Management
Manufacturing
Root Cause Analysis
Warranty Claims
CRM
ERP
Lean Manufacturing
Six Sigma
CAPA
Quality Engineering
B2C
Product Development
Supply Chain
Data Analysis
KPIs
ASQ Certified Quality Engineer
Technical Troubleshooting
Process Improvement
Cross-functional Teams
Voice of Customer
Field Quality
Conflict Resolution
Reporting
Operations

Report this job