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Merrithew®

Sales Support & Customer Service Coordinator

Toronto, ON, Canada
Scarborough, ON, Canada

Pay: Compensation: $45,000 - $47,000
Job type: Contract
Apply by: Oct 22, 2026
Experience: Post-secondary education and 2 years of phone sales and customer service experience
Posting language: English
Posted: Sep 22, 2026

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Original job description

Job Title: Sales Support & Customer Service Coordinator

Reports to: Vice President, Commercial Sales

Date: September 2026

Category: Full Time - 3 Month Contract (With Extension)

Location: 1271 Tapscott Road. Currently Hybrid

Opportunity: This posting is for an Existing Vacancy

Compensation: $45,000 - $47,000

About Merrithew:

Merrithew® is the global leader in mindful movement, the company behind the STOTT PILATES® Movement System™ and a growing portfolio of leading movement education and equipment brands, including Align-Pilates and the GYROTONIC® organization. Since 1988, Merrithew has trained more than 100,000 instructors in over 135 countries and developed premium equipment and science-based education trusted by leading studios, rehabilitation centers and fitness professionals.

Merrithew supports instructors, studio owners and wellness leaders with a complete ecosystem to thrive, including training, equipment, digital resources, business tools and a global network of peers. Its vision is to transform lives through intentional, inclusive movement, shaping the next era of mindful movement through innovation, purpose and a commitment to professional excellence.

GYROTONIC® and GYROKINESIS® are registered trademarks.

Position Overview:

Reporting to the VP, Commercial Sales at our Scarborough Location this role involves the daily processing of all Merrithew.com web orders, answering in-bound sales and customer service calls, confirming freight quotes and providing sales and administrative support to the customer Service and Web Marketing teams.

We’re looking for a candidate who has experience in a high-volume order entry and customer service role, works well under pressure, believes in collaboration and is flexible with the ongoing demands of the role.

Key Responsibilities:

B2C Sales & Customer Service:

Completing www.merrithew.com web orders and shipping confirmations; reaching out to potential web customers whose transactions may not have been finalized
Answering in-bound calls and responding to messages; providing timely and tailored product information to clients
Providing exceptional customer service to ensure customer satisfaction and conflict resolution
Processing returns and issuing credit memos
Tracking customer service issues in CRM
Processing orders for event-specific sales programs (Black Friday, Cyber Monday, Free Freight, etc.)
Monitoring several reports including: open orders, unprocessed web orders, web orders not shipped & invoiced, opportunities and shipping priorities
As part of the Commercial Sales Support and CSR team, providing (and receiving) account coverage
Working pre-arranged stat holidays throughout the year
Receiving cross-training on other key accounts

B2B Sales, Business Development and MerrithewConnect™:

Following up and selling to repeat customers and direct accounts and processing the in-bound orders for them
Following up on leads assigned in CRM
Sharing Reseller quantity discount information to clients who require large volume purchase rates
Working with the Finance team to set up initial payment terms and successfully sell product into new accounts
Providing support to the MerrithewConnect™ Marketing team on promotions and customer inquiries
Recommending digital workout bundles based on seasonal calendar and customer feedback
Helping to compile an FAQ list of questions regarding MerrithewConnect™ and being the point person for inbound customer inquiries and questions

Administration:

Assisting in developing/compiling information packages and sending promotional product orders
Participating in tradeshows, as requested, and following up with trade show leads
Assisting with market research and competitive data analysis
Keeping up-to-date account/lead information in CRM including up-to-date product and price lists
Monitoring and preparing sales reports; assist with data clean-up etc., as required
Other duties as required

Skills & Qualifications:

Post-secondary education and 2 years of phone sales and customer service experience
Proven ability to meet and exceed targets
Knowledge of CRM, ACCPAC and Edisoft Merchant an asset
Detail-oriented with excellent accuracy in entering PO information, shipping addresses, tracking numbers
Superior organizational skills, with the ability to prioritize and handle multiple tasks and deadlines
Ability to work well under pressure, demonstrating a sense of urgency
Effective communication skills, verbal and written
Intermediate MS Excel, Word, PowerPoint
Bilingual or second language would be an asset

Merrithew may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human review. All final hiring decisions are made by Merrithew's recruitment team.

Merrithew™ is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). Merrithew is committed to providing a barrier-free access workplace. If you need accommodation at any stage of your application, or want more information on our accommodation policies, please contact us "[email protected]"

Merrithew™ is proud to be an Equal Opportunity Employer. Our organization respects and follows the letter and spirit of the Ontario Human Rights Code. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other code grounds.

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More about this job

Responsibilities

The role involves processing web orders, managing inbound sales and customer service calls, and providing administrative support to the commercial sales and marketing teams. Responsibilities also include tracking customer service issues in the CRM, monitoring sales reports, and assisting with B2B account management.

Requirements

Candidates must have post-secondary education and at least two years of experience in phone sales and customer service. Proficiency in CRM software and Microsoft Office tools is required, along with strong organizational skills and the ability to work under pressure.

Skills

Order entry
Customer service
Sales support
CRM
ACCPAC
Edisoft Merchant
Data entry
Conflict resolution
Account management
Communication
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Time management
Organizational skills

Visa sponsorship

Not detected in the job text

Keywords

Sales Support
Customer Service
Order Processing
CRM
ACCPAC
Edisoft Merchant
B2C Sales
B2B Sales
Business Development
Web Marketing
Account Management
Data Analysis
Inventory Management
Shipping
Invoicing
Lead Generation
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Mindful Movement
Fitness Equipment
Commercial Sales
Administrative Support
Market Research
Trade Shows

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