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Added 7 mins ago
Représentant du développement des ventes | Sales Development Representative
Aerotek
Sherbrooke, QC
Other
We are a team of hard working, driven individuals who push ourselves and those around us to develop personally and professionally. At Aerotek, we prioritize inclusivity and foster a…
Added 7 mins ago
Représentant du développement des ventes | Sales Development Representative
Aerotek
Montreal, QC
Other
We are a team of hard working, driven individuals who push ourselves and those around us to develop personally and professionally. At Aerotek, we prioritize inclusivity and foster a…
Added 7 mins ago
Bilingual Senior Business Partner, Finance
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Halifax, NS · Calgary, AB
Join the Financial Corporate Planning and Partnership team, in the Bilingual Senior Business Partner, Finance position. You will lead the synthesis and delivery of strategic and operational…
Added 7 mins ago
Team Lead (Adult Crossing Guard Program)
Ottawa Safety Council
Brockville, ON
Part-time
The Team Lead position will provide necessary duties in “the field” at intersections and routes throughout Brockville, supporting the Adult Crossing Guard (ACG) program within operational…
Added 7 mins ago
Senior BSA / Data Migration Specialist
Capgemini
Toronto, ON
Lead requirements gathering and facilitate discussions between business and technology teams.
Added 7 mins ago
Outpatient Psychiatrist - Mood Disorders Centre
Vancouver Coastal Health
Vancouver, BC
Part-time
A demonstrated ability working as a member of an interdisciplinary mental health team.
Added 7 mins ago
Psychiatrist, Community Prevention and Addiction Services (locum)
Vancouver Coastal Health
Vancouver, BC
Full-time
Additionally, the candidate should have a demonstrated ability working as a member of an interdisciplinary mental health team.
Added 7 mins ago
Psychiatrist, Community Prevention and Addiction Services
Vancouver Coastal Health
Vancouver, BC
Part-time
Additionally, the candidate should have a demonstrated ability working as a member of an interdisciplinary mental health team.
Added 7 mins ago
Registered Nurse (RN), Interventional Radiology
Vancouver Coastal Health
Vancouver, BC
$41.42 to $55.91 CAD / hour
Temporary
…working independently and as a member of an interdisciplinary team. Assists the physician during the procedure and performs direct nursing care as appropriate to ensure the comfort and…
Added 7 mins ago
Licensed Practical Nurse (LPN) - 2 South - Acute Telemetry
Vancouver Coastal Health
Richmond, BC
$32.84 to $41.35 CAD / hour
Part-time
Come work as a Licensed Practical Nurse (LPN) with Vancouver Coastal Health (VCH) on the 2 South - Acute Telemetry team at Richmond Hospital in Richmond, BC!
Added 7 mins ago
Psychiatrist, Access and Assessment Centre
Vancouver Coastal Health
Vancouver, BC
Part-time
…to provide comprehensive clinical care within our treatment team. The psychiatrist will serve as a resource in dealing with mental health and addiction issues and symptom management with a…
Added 7 mins ago
Licensed Practical Nurse (LPN) - 3 South Acute Medicine & Telemetry
Vancouver Coastal Health
Richmond, BC
$32.84 to $41.35 CAD / hour
Full-time
…and collaboratively as a member of an interdisciplinary care team, performs full scope of practical nursing functions for clients with predictable outcomes within a designated area of…
Added 7 mins ago
Medical Director, Oncology Clinical Development - GU
GSK
Mississauga, ON
Full-time
Operating within the clinical strategy defined by the Clinical Development Lead (CDL), the Medical Director partners closely with the Senior Scientist and cross-functional teams to ensure…
Added 7 mins ago
Human Resources Director
Teledyne Technologies Incorporated
Waterloo, ON · Montreal, QC · Richmond, BC · Canada - Waterloo, ON
Full-time
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Added 7 mins ago
Recreation Manager (RM) - Full-Time (FT) - Hillcrest Place
Extendicare
Brandon, MB
Full-time
…focus on our person-centered approach. In this role you will lead a team to encourage residents to participate in meaningful activities that are both familiar and new which provide overall…
Added 7 mins ago
Student, Customer Digital Experience
FCC / FAC
Regina, SK
Full-time
You'll be part of the Sales Strategies team, which is responsible for FCC's digital sales and marketing activities, customer experience initiatives and sales funnel optimization. Working…
Added 7 mins ago
Rehabilitation Aide (RA) - Full Time (FT) - Hillcrest Place
Extendicare
Brandon, MB
Full-time
At Extendicare, we believe that working as a team and celebrating achievements creates an environment that allows us to reach our potential. As a valued member of our clinical team, you…
Added 7 mins ago
Manager, Talent Acquisition
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Lead, coach, and develop a high‑performing Talent Acquisition team responsible for high‑volume recruitment across assigned districts.
Added 7 mins ago
Community Relations Director - Lease Ups
Amica Senior Lifestyles
Oakville, ON
You will work with the General Manager and corporate marketing team to develop and implement marketing and sales plans. As the Community Relations Director you will research, plan, budget…
Added 7 mins ago
Machine Designer / CAD Technician
Loewen
Winnipeg, MB
Full-time
As a Machine Designer / CAD Technician you will support Operations and lead the machine, fixture and jig designs while continuously working to improve current state within the manufacturing…
Added 7 mins ago
Senior Data Architect
fgf brands
Toronto, ON · Greater Toronto Area, ON
Other
…platforms. You will architect bidirectional streaming pipelines, lead MCP (Model Context Protocol) pipelines and agentic AI capabilities, and guide a high-performing team that already…
Added 7 mins ago
Senior Software Engineer - Credit Commercial Engineering
Marqeta
Remote, Canada
Full-time · Remote
…of software solutions on our Credit Commercial Engineering Team. In this role, you will take ownership of well-defined features and components within a broader product area, delivering on…
Added 7 mins ago
Manager, Data Engineering
Thumbtack
Remote, Canada
Full-time · Remote
The team this role will lead is organized into two subteams: one partners closely with Finance, while the other is embedded with Supply Acquisition and Business Platforms. Several engineers…
Added 7 mins ago
Senior Engineer
Xero
Remote, Canada
Full-time · Remote
As a senior member of the team, you will have the autonomy to make major code design decisions and contribute to global engineering standards. You will balance technical excellence with…
Added 7 mins ago
Manager, Business Markets
Royal Bank of Canada
Laval, QC
Full-time
You will lead a best-in-class business markets team to maximize RBC’s position in the market and bring the best of RBC to businesses and their owners. You will coach your team to deliver an…

Merrithew®

Sales Support & Customer Service Coordinator

Toronto, ON, Canada
Scarborough, ON, Canada

Pay: Compensation: $45,000 - $47,000
Job type: Contract
Apply by: Oct 22, 2026
Experience: Post-secondary education and 2 years of phone sales and customer service experience
Posting language: English
Posted: Sep 22, 2026

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Original job description

Job Title: Sales Support & Customer Service Coordinator

Reports to: Vice President, Commercial Sales

Date: September 2026

Category: Full Time - 3 Month Contract (With Extension)

Location: 1271 Tapscott Road. Currently Hybrid

Opportunity: This posting is for an Existing Vacancy

Compensation: $45,000 - $47,000

About Merrithew:

Merrithew® is the global leader in mindful movement, the company behind the STOTT PILATES® Movement System™ and a growing portfolio of leading movement education and equipment brands, including Align-Pilates and the GYROTONIC® organization. Since 1988, Merrithew has trained more than 100,000 instructors in over 135 countries and developed premium equipment and science-based education trusted by leading studios, rehabilitation centers and fitness professionals.

Merrithew supports instructors, studio owners and wellness leaders with a complete ecosystem to thrive, including training, equipment, digital resources, business tools and a global network of peers. Its vision is to transform lives through intentional, inclusive movement, shaping the next era of mindful movement through innovation, purpose and a commitment to professional excellence.

GYROTONIC® and GYROKINESIS® are registered trademarks.

Position Overview:

Reporting to the VP, Commercial Sales at our Scarborough Location this role involves the daily processing of all Merrithew.com web orders, answering in-bound sales and customer service calls, confirming freight quotes and providing sales and administrative support to the customer Service and Web Marketing teams.

We’re looking for a candidate who has experience in a high-volume order entry and customer service role, works well under pressure, believes in collaboration and is flexible with the ongoing demands of the role.

Key Responsibilities:

B2C Sales & Customer Service:

Completing www.merrithew.com web orders and shipping confirmations; reaching out to potential web customers whose transactions may not have been finalized
Answering in-bound calls and responding to messages; providing timely and tailored product information to clients
Providing exceptional customer service to ensure customer satisfaction and conflict resolution
Processing returns and issuing credit memos
Tracking customer service issues in CRM
Processing orders for event-specific sales programs (Black Friday, Cyber Monday, Free Freight, etc.)
Monitoring several reports including: open orders, unprocessed web orders, web orders not shipped & invoiced, opportunities and shipping priorities
As part of the Commercial Sales Support and CSR team, providing (and receiving) account coverage
Working pre-arranged stat holidays throughout the year
Receiving cross-training on other key accounts

B2B Sales, Business Development and MerrithewConnect™:

Following up and selling to repeat customers and direct accounts and processing the in-bound orders for them
Following up on leads assigned in CRM
Sharing Reseller quantity discount information to clients who require large volume purchase rates
Working with the Finance team to set up initial payment terms and successfully sell product into new accounts
Providing support to the MerrithewConnect™ Marketing team on promotions and customer inquiries
Recommending digital workout bundles based on seasonal calendar and customer feedback
Helping to compile an FAQ list of questions regarding MerrithewConnect™ and being the point person for inbound customer inquiries and questions

Administration:

Assisting in developing/compiling information packages and sending promotional product orders
Participating in tradeshows, as requested, and following up with trade show leads
Assisting with market research and competitive data analysis
Keeping up-to-date account/lead information in CRM including up-to-date product and price lists
Monitoring and preparing sales reports; assist with data clean-up etc., as required
Other duties as required

Skills & Qualifications:

Post-secondary education and 2 years of phone sales and customer service experience
Proven ability to meet and exceed targets
Knowledge of CRM, ACCPAC and Edisoft Merchant an asset
Detail-oriented with excellent accuracy in entering PO information, shipping addresses, tracking numbers
Superior organizational skills, with the ability to prioritize and handle multiple tasks and deadlines
Ability to work well under pressure, demonstrating a sense of urgency
Effective communication skills, verbal and written
Intermediate MS Excel, Word, PowerPoint
Bilingual or second language would be an asset

Merrithew may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human review. All final hiring decisions are made by Merrithew's recruitment team.

Merrithew™ is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). Merrithew is committed to providing a barrier-free access workplace. If you need accommodation at any stage of your application, or want more information on our accommodation policies, please contact us "[email protected]"

Merrithew™ is proud to be an Equal Opportunity Employer. Our organization respects and follows the letter and spirit of the Ontario Human Rights Code. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other code grounds.

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More about this job

Responsibilities

The role involves processing web orders, managing inbound sales and customer service calls, and providing administrative support to the commercial sales and marketing teams. Responsibilities also include tracking customer service issues in the CRM, monitoring sales reports, and assisting with B2B account management.

Requirements

Candidates must have post-secondary education and at least two years of experience in phone sales and customer service. Proficiency in CRM software and Microsoft Office tools is required, along with strong organizational skills and the ability to work under pressure.

Skills

Order entry
Customer service
Sales support
CRM
ACCPAC
Edisoft Merchant
Data entry
Conflict resolution
Account management
Communication
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Time management
Organizational skills

Visa sponsorship

Not detected in the job text

Keywords

Sales Support
Customer Service
Order Processing
CRM
ACCPAC
Edisoft Merchant
B2C Sales
B2B Sales
Business Development
Web Marketing
Account Management
Data Analysis
Inventory Management
Shipping
Invoicing
Lead Generation
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Mindful Movement
Fitness Equipment
Commercial Sales
Administrative Support
Market Research
Trade Shows

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