POSITION SUMMARY
META Employment Services is seeking an analytical, solutions-focused Data & Compliance Coordinator / Team Lead to support data quality, reporting, compliance, and operational effectiveness across the organization. The position maintains tracking and reporting systems, analyzes data to identify trends, risks and opportunities, supports program and documentation requirements, and develops practical solutions to improve how information is collected, reported and used.
As Team Lead, the position provides day-to-day guidance to staff on data, documentation, reporting and systems; coordinates priorities; supports training and onboarding; follows up on identified issues; and promotes consistency and accountability across programs. The successful candidate will combine strong analytical and technical skills with practical leadership, sound judgment and a continuous-improvement mindset.
Employment Details
Compensation: $32.26 per hour
Employment Type: Full-Time, 1-Year Fixed-Term Contract
Work Location: Etobicoke, ON - On-site
Travel: Occasional travel to other META or community locations may be required.
ROLES AND RESPONSIBILITIES
Data Management, Reporting & Analysis
- Oversee the collection, organization, maintenance, and quality of data across agency projects and programs.
- Monitor data integrity and identify incomplete, inconsistent, inaccurate, or unusual information requiring follow-up.
- Develop and maintain standardized tracking systems for referrals, workshops, program evaluations, service activities, outcomes, and other reporting requirements.
- Generate regular and ad hoc reports for leadership and program teams.
- Analyze trends and patterns in organizational data to identify opportunities, risks, recurring issues, and areas requiring attention.
- Translate data into clear, practical information that supports decision-making, service improvement, planning, and organizational strategy.
- Work with program teams to help employees understand their data, reporting requirements, and performance information.
- Develop practical tracking, reporting, and administrative solutions based on program and organizational needs.
- Continuously look for opportunities to improve the efficiency, consistency, and usefulness of data collection and reporting processes.
Compliance & Quality Assurance
- Monitor data quality, documentation, tracking systems, and established processes to support compliance with applicable program and organizational requirements.
- Identify recurring errors, missing documentation, inconsistencies, and process gaps and coordinate appropriate follow-up.
- Help ensure staff understand and consistently apply established documentation and reporting requirements.
- Reinforce organizational privacy, confidentiality, data-security, and information-handling requirements.
- Maintain the confidentiality and security of sensitive client, employee, financial, and organizational information.
- Support management during reporting deadlines, reviews, audits, and other activities requiring data validation or documentation.
- Liaise with external data-system managers to investigate and resolve routine system issues and report significant findings to management.
Financial & Administrative Tracking
- Collaborate with the Finance team to establish and maintain effective voucher and vendor-payment tracking systems.
- Receive requests, invoices, and supporting documentation and ensure information is accurately recorded and tracked.
- Receive collected pay stubs and track required information in accordance with established processes.
- Support the reconciliation and verification of information related to program expenditures and administrative tracking.
- Approve funding requests for flow-through expenditures where authority has been formally delegated and within established approval limits and procedures.
Team Lead & Staff Support
- Provide day-to-day guidance and support to staff regarding data entry, documentation, tracking systems, reporting requirements, and established program processes.
- Help coordinate data, reporting, and compliance priorities across programs and support staff in meeting required timelines.
- Work directly with employees to understand the causes of identified data or documentation issues and provide coaching, clarification, or additional training where appropriate.
- Follow up on identified data and compliance issues to help ensure required corrections and actions are completed.
- Reinforce established expectations while maintaining a constructive, respectful, and solutions-focused approach.
- Support the orientation and day-to-day onboarding of new employees regarding data systems, documentation practices, tracking tools, and reporting requirements.
- Support the implementation of new systems, procedures, reporting requirements, and program changes and help employees adapt to changing expectations.
- Provide practical leadership during reporting deadlines, audits, system changes, and other periods requiring increased coordination and follow-up.
- Promote consistency, accountability, collaboration, and continuous improvement across programs.
- Exercise initiative and sound judgment in resolving routine issues and escalate significant compliance, privacy, financial, employee, or operational concerns to the appropriate manager.
- Identify opportunities to improve processes and work collaboratively with staff and management to implement practical solutions.
Formal performance management, disciplinary action, approval of employee leave, and other formal management decisions remain the responsibility of the appropriate manager unless specific authority has been formally delegated.
Organizational & Community Support
- Participate in job fairs, speaking engagements, special projects, professional associations, and other activities that promote META Employment Services.
- Collaborate with departments across the organization on data, systems, reporting, and operational improvement initiatives.
- Perform other duties as assigned by the Manager of Programs and Services.
QUALIFICATIONS & EXPERIENCE
- Completion of post-secondary education in business, data analytics, administration, information management, finance, social sciences, or another related discipline. A combination of relevant education and experience will also be considered.
- Demonstrated experience working with data systems, data quality, reporting, tracking, or data analysis.
- Strong analytical skills with the ability to identify trends, inconsistencies, risks, and opportunities within data.
- Demonstrated ability to turn information and analysis into practical recommendations or operational improvements.
- Strong understanding of Employment Ontario guidelines and related service-delivery models is considered a strong asset.
- Experience using CAMS or similar client, case-management, or program data systems is considered an asset.
- Advanced proficiency with Microsoft Excel, including using spreadsheets to organize, analyze, validate, and report information.
- Strong proficiency with Microsoft Outlook, Word, and PowerPoint.
- Demonstrated experience taking initiative, coordinating work, supporting colleagues, or assuming informal or formal leadership responsibilities.
- Demonstrated ability to positively influence, coach, support, and provide day-to-day direction to colleagues.
- Experience acting as a Team Lead, senior team member, project lead, or in another role involving coordination of others is considered an asset.
- Comfortable providing constructive feedback, reinforcing expectations, and respectfully addressing situations where commitments, documentation, or established standards are not being met.
- Strong judgment and the ability to distinguish between issues that can be resolved independently and those requiring management involvement.
- Demonstrated ability to identify data, compliance, or process problems and develop and implement practical solutions.
- Strong problem-solving, organization, communication, and time-management skills.
- Ability to work accurately under pressure, manage competing priorities, and adapt to changing program and organizational requirements.
- Ability to work independently while building collaborative working relationships across departments.
Technical Skills Considered an Asset
Experience with the following would be considered an asset:
- Microsoft Power BI, including developing dashboards, reports, or data visualizations.
- Microsoft Power Automate, including using automation to improve administrative, notification, approval, data, or reporting workflows.
- Microsoft Power Apps, including developing or supporting applications used to improve business or program processes.
- Experience improving workflows through automation, reporting tools, or other technology solutions.
- Experience working with multiple data sources and developing processes to improve data consistency and reporting efficiency.
WHAT SUCCESS LOOKS LIKE
The successful Data & Compliance Coordinator / Team Lead will:
- Maintain a high level of accuracy and confidence in organizational data and reporting.
- Spot inconsistencies or emerging issues rather than simply producing reports.
- Ask questions when information does not make sense and follow issues through to resolution.
- Help staff understand not only what information must be documented, but why accurate and timely documentation matters.
- Take initiative to improve inefficient or inconsistent processes rather than waiting for someone else to solve them.
- Develop practical solutions that make processes easier to follow while maintaining required standards.
- Use data to identify opportunities, risks, and areas requiring management attention.
- Build positive working relationships while being comfortable reinforcing expectations and following up when commitments are not met.
- Help staff become more confident and consistent in their use of systems, data, and documentation.
- Know when to independently resolve an issue and when compliance, privacy, financial, employee, or operational concerns need to be escalated.
- Use technology thoughtfully to improve reporting, workflow, accuracy, and organizational efficiency.
- Contribute to a culture of accountability, continuous improvement, and data-informed decision-making.
ADDITIONAL REQUIREMENTS
- Willingness and ability to travel to various META and community locations as required.
- Travel outside the office will be necessary.
- Non-standard working hours, including occasional evenings or weekends, may be required based on operational needs.
- Ability to work remotely when required.
- The successful candidate will be required to satisfy any applicable employment screening requirements associated with the position.
RECRUITMENT & ACCESSIBILITY
META Employment Services is committed to fostering an inclusive, equitable, and accessible environment where employees feel valued, respected, and supported.
Accommodation is available upon request at any stage of the recruitment and selection process. Applicants requiring accommodation may contact META Employment Services at (613) 966-9069 or hr@metaservices.ca.
Artificial intelligence is not used to screen, assess, or select applicants for this role.
This posting is to fill an existing position.
