Jobs in Canada

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Added 16 mins ago
Outside Sales Representative
Burlington Pump Inc
London, ON
Full-time
We are a fast-growing industrial pump manufacturer and distributor based in Ontario, seeking an experienced Sales Representative for pump/rotating equipment sales. The ideal candidate will…
Added 16 mins ago
B2B Media Sales Representative
Newcom Media Inc.
Toronto, ON
$50,000 to $55,000 CAD / year
Full-time
Newcom Media Inc. is looking for a dynamic, creative Media Sales Representative to join its sales team within our Insurance Group, supporting Canadian Underwriter.
Added 47 mins ago
Senior Cloud Platform Engineer (AWS), AI Infrastructure - Evinova
AstraZeneca
Mississauga, ON · Canada - Mississauga
Full-time
…health, transforming how clinical research is conducted, how care is delivered, and how patients experience healthcare. Our solutions are built to scale, driving efficiency, improving…
Added 47 mins ago
Customer Care Representative
Dynacare
Ottawa, ON
Contract
Are YOU our next Customer Care Representative?
Added 1 hour ago
Registered Nurse - Emergency Department
Nova Scotia Health Authority
NS · Nova Scotia, Canada
Full-time
Virtual Health Access: Get convenient, on-demand care through Telus Health, in partnership with Nova Scotia Health - giving you and your family peace of mind wherever you are.
Added 1 hour ago
Technical Specialist, Geographic Information System (GIS)
Defence Construction Canada
Halifax, NS
Full-time
The duties and responsibilities listed below are representative but not all-inclusive:
Added 1 hour ago
Registered Nurse - Critical Care
Nova Scotia Health Authority
NS · Nova Scotia, Canada
Full-time
Virtual Health Access: Get convenient, on-demand care through Telus Health, in partnership with Nova Scotia Health - giving you and your family peace of mind wherever you are.
Added 1 hour ago
Cabinetmaker / Installer
Mill-Right Woodworking Inc.
NS · Bedford, Nova Scotia
Full-time
Our Craftmanship: We take pride in delivering top-quality, custom millwork with precision, care, and creativity - with recent projects including Mystique, Drift, Salt & Ash, The 7 Virtues…
Added 1 hour ago
Member Experience Representative
YBC
Chilliwack, BC
Up to $18.85 CAD / hour
Part-time
As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues,…
Added 1 hour ago
Captain, Correctional Facility (Term)
The Government of Nova Scotia
Dartmouth, NS
As the Captain, you are responsible for supervising Correctional Workers/Officer and ensuring the custody, care and control of individuals in custody. Your responsibilities include regular…
Added 1 hour ago
Senior Planner/Scheduler
Stantec
Calgary, AB
Full-time
Experience working in EPC, EPCM, owner's representative, or consulting environments.
Added 2 hours ago
Studio Coach - Smiths Falls, ON
Weight Watchers
Burnaby, BC
…category by developing new clinical pathways for GLP-1 medication access, creating specialized behavioral programs for members on weight-loss medications, and integrating medical care with…
Added 2 hours ago
Studio Coach - Carleton Place, ON
Weight Watchers
Burnaby, BC
…category by developing new clinical pathways for GLP-1 medication access, creating specialized behavioral programs for members on weight-loss medications, and integrating medical care with…
Added 2 hours ago
Family Organizer - Bilingual
Families in Action for Quality Education
Plummer Additional, ON
Full-time
…that historically underserved students in the Bay Area have access to a high-quality public education? Do you believe in the leadership and agency of parents and youth to be influential…
Added 2 hours ago
Customer Care Representative
Metergy Solutions
Toronto, ON
Temporary
The Customer Care Representative serves as a recognized subject matter expert, responsible for resolving complex billing issues, customer escalations, and non‑routine service challenges…
Added 2 hours ago
Customer Care Representative
Metergy Solutions
Toronto, ON
$25 CAD / hour
Full-time
The Customer Care Representative serves as a recognized subject matter expert, responsible for resolving complex billing issues, customer escalations, and non‑routine service challenges…
Added 2 hours ago
Nurse B - Registered Nurse
HealthCareersInSask.ca
Prince Albert, SK
Part-time
Job Description: The Nursing Supervisor is accountable for the overall coordination of care and flow of acute and non-acute patients throughout their stay. This includes the flow to and…
Added 2 hours ago
Wildlife Park Attendant (Visitor Services) (Casual Vacancies)
The Government of Nova Scotia
Shubenacadie, NS
Conducting routine observations of animals and reporting concerns to Animal Care staff
Added 2 hours ago
Registered Nurse - Critical Care
Nova Scotia Health and IWK Health
NS · Sydney Indian Reserve No. 28A, NS · Port Hawkesbury, NS · Liverpool, NS · St. Peter's, NS · New Minas, NS · Evanston, NS · North Preston, NS · Margaree Centre, NS · North Sydney, NS · Upper Hammonds Plains, NS · Caledonia, NS · East Preston, NS · Big Glace Bay, NS · Wolfville, NS · Shelburne, NS · River Hebert, NS · Bass River, NS · Eskasoni, NS · Fall River, NS · Digby, NS · Halifax, NS · Middle Musquodoboit, NS · Oxford, NS · Middleton, NS · Lunenburg, NS · Truro, NS · Bridgewater, NS · Springhill, NS · New Glasgow, NS · Yarmouth, NS · Musquodoboit Harbour, NS · Dartmouth, NS · Kentville, NS · Pugwash, NS · Windsor, NS · Barrington Passage, NS · Sheet Harbour 36, NS · Advocate Harbour, NS · Neils Harbour, NS · Sydney, NS · Noel, NS · Chéticamp, NS · Elmsdale, NS · Bedford, NS · Parrsboro, NS · Annapolis Royal, NS · Tatamagouche, NS · Canso, NS · Sherbrooke, NS · Lockeport, NS · Westville, NS · Weymouth, NS · Amherst, NS · Pictou, NS · Antigonish, NS · Lower Sackville, NS · Freeport, NS · Tantallon, NS · Chester, NS · Beechville, NS · Baddeck, NS · Whycocomagh, NS · Meteghan Centre, NS · Indian Brook, NS · Glace Bay, Nova · Inverness, Nova · Membertou, Nova · Margaree Center, Nova · Guysborough Co., Nova · New Waterford, Nova · Berwick, Nova · Wagmatcook, Nova · All Locations, Nova
Virtual Health Access: Get convenient, on-demand care through Telus Health, in partnership with Nova Scotia Health - giving you and your family peace of mind wherever you are.
Added 2 hours ago
Registered Nurse - Emergency Department
Nova Scotia Health and IWK Health
NS · Sydney Indian Reserve No. 28A, NS · Port Hawkesbury, NS · Liverpool, NS · St. Peter's, NS · New Minas, NS · Evanston, NS · North Preston, NS · Margaree Centre, NS · North Sydney, NS · Upper Hammonds Plains, NS · Caledonia, NS · East Preston, NS · Big Glace Bay, NS · Wolfville, NS · Shelburne, NS · River Hebert, NS · Bass River, NS · Eskasoni, NS · Fall River, NS · Digby, NS · Halifax, NS · Middle Musquodoboit, NS · Oxford, NS · Middleton, NS · Lunenburg, NS · Truro, NS · Bridgewater, NS · Springhill, NS · New Glasgow, NS · Yarmouth, NS · Musquodoboit Harbour, NS · Dartmouth, NS · Kentville, NS · Pugwash, NS · Windsor, NS · Barrington Passage, NS · Sheet Harbour 36, NS · Advocate Harbour, NS · Neils Harbour, NS · Sydney, NS · Noel, NS · Chéticamp, NS · Elmsdale, NS · Bedford, NS · Parrsboro, NS · Annapolis Royal, NS · Tatamagouche, NS · Canso, NS · Sherbrooke, NS · Lockeport, NS · Westville, NS · Weymouth, NS · Amherst, NS · Pictou, NS · Antigonish, NS · Lower Sackville, NS · Freeport, NS · Tantallon, NS · Chester, NS · Beechville, NS · Baddeck, NS · Whycocomagh, NS · Meteghan Centre, NS · Indian Brook, NS · Glace Bay, Nova · Guysborough Co., Nova · Inverness, Nova · Margaree Center, Nova · Membertou, Nova · New Waterford, Nova · Wagmatcook, Nova · Berwick, Nova · All Locations, Nova
Virtual Health Access: Get convenient, on-demand care through Telus Health, in partnership with Nova Scotia Health - giving you and your family peace of mind wherever you are.
Added 3 hours ago
Corporate Account Representative
SECURE
Calgary, AB
Other
As a Corporate Accounts Representative, you will play an important role in growing SECURE’s business by identifying new opportunities, strengthening customer relationships, and managing the…
Added 3 hours ago
Associate Manager, Market Access & Pricing
EVERSANA
Toronto, ON
Full-time
…that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are…
Added 3 hours ago
2600002607 - Director Health and People Equity
Lakeridge Health
Whitby, ON
Internship
Lakeridge Health is more than a hospital. It is a health network that includes five hospitals, a long-term care home, a community-based surgical centre, and more than 30 community sites…
Added 3 hours ago
Administrative Assistant
Winnipeg Regional Health Authority
Portage la Prairie, MB
Find your rewarding career in a vibrant and diverse community within Southern Health-Santé Sud. Our organization is privileged to provide care for people at every point in their lives.
Added 3 hours ago
Shift Operator - 4th Class - Maintenance & Operations
Nova Scotia Health and IWK Health
Lunenburg, NS
Travel to other sites may be required and must have access to a reliable vehicle.

Metergy Solutions

Customer Care Representative

Toronto, ON, Canada

Pay: $25 CAD / hour
Job type: Full-time
Apply by: Mar 30, 2027
Education: High school diploma
Experience: High school diploma and 2+ years of equivalent experience/training required
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

About Metergy Solutions Inc. (“Metergy”)
Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.

As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.

Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission
Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.

Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.

Metergy office location is in Markham but will be moving to North York toward the end of 2026!
The Customer Care Representative serves as a recognized subject matter expert, responsible for resolving complex billing issues, customer escalations, and non‑routine service challenges requiring advanced analysis, sound judgment, and deep system knowledge.

This role is designed for experienced professionals who demonstrate strong critical thinking, exceptional attention to detail, and leadership behaviors without direct authority. In addition to case resolution, contribute to continuous improvement, knowledge sharing, and process optimization, supporting both operational excellence and team capability building.

This role is on-site with an opportunity to go hybrid in the future.
Responsibilities:

Independently analyze and resolve complex billing corrections, including cancel/re-bills, ensuring compliance with policies
Complete and validate advanced move in and move out field activities within the Oracle CCB system, ensuring data accuracy and system integrity
Manage high complexity customer inquiries and escalations, applying expert judgment, diplomacy, and professionalism
Respond to incoming calls in a queue-based environment while serving as a resource for lower complexity overflow or escalated calls
Investigate and resolve multi system discrepancies across billing, payments, and customer accounts
Provide expert handling of billing disputes and complaints, with thorough issue investigation and recommendations for sustainable resolution
Establish and manage complex customer payment arrangements in alignment with policies and risk guidelines
Accurately document customer interactions and decisions, ensuring traceability and quality standards are met
Identify trends and recurring issues, contributing to process improvements, job aids, and knowledge base enhancements
Participate in calibration, quality discussions, and operational initiatives requiring Management insight
Demonstrate strong emotional intelligence by responding to customer concerns with empathy, professionalism, and sound judgment
In addition to handling inbound call volume, support customers through email channels ensuring quick turnaround
Participate in ongoing schedule rotations as required to support volume and customer demand between 10am – 6pm EST Monday to Friday in a hybrid working environment
Manage customer escalations with high degree of professionalism utilizing deescalation tactics
Participate in ongoing training as required to support the needs of the business

Qualifications:

Previous experience in an inbound call center role (preferably Utilities/Energy/Submetering) requiring problem resolution and independent judgment
High school diploma and 2+ years of equivalent experience/training required
Utilities industry experience and skills are considered strong assets
Demonstrate critical thinking and analytical skills, with the ability to investigate and resolve nonstandard issues
Exceptional attention to detail and accuracy when working across multiple systems
Strong interpersonal skills and ability to collaborate in a fast‑paced, team‑based environment
Clear, professional communication skills in English (verbal and written), with strong grammar and spelling
Ability to remain calm, professional, and solution focused during challenging or high stress interactions
Proficient keyboarding skills and experience working with Microsoft Word and Excel
Experience navigating multiple systems simultaneously
Working knowledge of Oracle CCB, Genesys Cloud, and SharePoint is a definite asset
Strong organizational skills with the ability to prioritize work effectively in a changing environment
Demonstrated adaptability and willingness to build subject matter expertise

This posting is for an existing vacancy.

Metergy does not use artificial intelligence (AI) to screen, assess, or select candidates.

Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.

Metergy uses artificial intelligence (AI) for interview notetaking purposes. Metergy does not use AI to screen, assess, or select candidates.

This is an hourly rate with ability to go from temporary to permanent.

Apply About employer

More about this job

Responsibilities

Resolve complex billing issues, customer disputes, escalations, and account discrepancies using sound judgment and advanced system knowledge. Document decisions accurately, support customers by phone and email, and contribute to process improvements, knowledge sharing, and operational quality initiatives.

Requirements

Requires a high school diploma and at least two years of equivalent experience or training, including inbound call center experience involving problem resolution and independent judgment. Candidates should have strong analytical, communication, organizational, and customer de-escalation skills; utility industry experience and familiarity with Oracle CCB, Genesys Cloud, and SharePoint are assets.

Skills

Complex Billing Resolution
Critical Thinking
Analytical Skills
Attention To Detail
Customer Service
De-escalation
Payment Arrangements
Written And Verbal Communication
Microsoft Word
Microsoft Excel
Oracle CCB
Genesys Cloud
SharePoint
Process Improvement
Multisystem Navigation

Visa sponsorship

Not detected in the job text

Keywords

Utility Submetering
Energy
Billing
Cancel And Re-bills
Move-in And Move-out Activities
Oracle CCB
Genesys Cloud
SharePoint
Microsoft Word
Microsoft Excel
Inbound Call Center
Customer Escalations
Billing Disputes
Payment Arrangements
Account Reconciliation
Multisystem Investigation
Customer Service
De-escalation
Quality Calibration
Process Optimization
Knowledge Base
Job Aids
Email Support
Data Accuracy
Emotional Intelligence

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