Jobs in Canada

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Added 4 mins ago
Registered Nurse
Alberta Health Services
Two Hills, AB
Part-time
…Ability to work shift work and meet the physical demands of the…
Added 4 mins ago
Registered Nurse
Alberta Health Services
Two Hills, AB
Temporary
…Ability to work shift work and meet the physical demands of the…
Added 4 mins ago
Therapy Assistant
Alberta Health Services
Drayton Valley, AB
Full-time
…Return for Service. For full details, visit rcif-hsaa.ca. The job opportunity available is for a certified Therapy Assistant with the Drayton Valley Hospital and Care Centre Long Term Care,…
Added 4 mins ago
Community Disability Worker III (Casual)
Catholic Social Services Alberta
Red Deer, AB
Internship
Are you looking for an inviting and exciting career opportunity? Do you want to provide a high quality of group care and support as well as be a role model for adults with developmental…
Added 4 mins ago
Health Care Aide
Alberta Health Services
Fort McMurray, AB
Full-time
…in healthcare. Assisted Living Alberta (ALA) has an exciting opportunity to grow your career in a brand-new, state-of-the-art long-term care facility as you work with patients who have…
Added 4 mins ago
Registered Nurse
Alberta Health Services
Red Deer, AB
Part-time
…work shift work. Ability to meet the physical demands of the job. Please note: All Acute Care, Continuing Care, Mental Health and Public Health LPN, RN and RPN applications require a cover…
Added 4 mins ago
Independent Contractor - Home Support Proprietor (Caregiver)
Catholic Social Services Alberta
Red Deer, AB
Full-time
A rewarding opportunity to make a meaningful difference.
Added 4 mins ago
Registered Nurse
Alberta Health Services
Red Deer, AB
Part-time
…work shift work. Ability to meet the physical demands of the…
Added 4 mins ago
Registered Nurse
Alberta Health Services
Red Deer, AB
Part-time
…Ability to work shifts and meet the physical requirement of the job. Please submit one application for each position desired as copies of applications will not be submitted for multiple…
Added 4 mins ago
Independent Contractor - Home Support Proprietor (Caregiver)
Catholic Social Services Alberta
Red Deer, AB
Full-time
A rewarding opportunity to make a meaningful difference.
Added 4 mins ago
Building Inspector I (18-months contract)
The Corporation of the City of Markham
Markham, ON
$87,577 to $97,763 CAD / year
Full-time · Temporary
…heritage with a vibrant local economy and offers employees the opportunity to contribute to meaningful, impactful work that helps strengthen the community we…
Added 4 mins ago
Project Manager
Fletcher Building
Hamilton, ON
This is an opportunity to step into a growing part of the business, leading construction projects from planning through to completion while working alongside experienced operational teams.…
Added 4 mins ago
Senior Project Manager
Fletcher Building
Hamilton, ON
We have an opportunity for a Senior Project Manager with strong experience in road stabilisation to join our Waikato team.
Added 19 mins ago
Labourer & Operator Positions - Asphalt Roller Operartor/ Bobcat Operator/ Laborer with Asphalt Crew
BA Blacktop Group of Companies
North Vancouver, BC · Westview, BC
Full-time
Our hands-on approach ensures all our employees receive the proper training and guidance needed to safely complete the job they’re hired to do.
Added 19 mins ago
Trainee / Assistant Estimator Required in Essex
GVR Building Services
ON · Essex, ON
Full-time
This opportunity will suit someone who has either recently graduated, or someone who has 1-2 years of relevant experience and is looking to pursue their career in Estimating.
Added 19 mins ago
Cybersecurity Advisor (GRC)
CGI
Toronto, ON
Full-time
…communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an…
Added 19 mins ago
PSW in Cobourg/Port Hope
Home Instead
Port Hope, ON
$20 to $23 CAD / week
Full-time
At Home Instead, you’ll support older adults in their homes through consistent, relationship-based care. This is your opportunity to build trust with clients, work independently with strong…
Added 19 mins ago
Labourer & Operator Positions: Asphalt Roller Operator/ Bobcat Operator/ Laborer with Asphalt Crew
BA Blacktop Group of Companies
Vancouver, BC
Full-time
Our hands-on approach ensures all our employees receive the proper training and guidance needed to safely complete the job they’re hired to do.
Added 19 mins ago
Mechanic
Matrix Logistics (Supply Chain)
Cornwall, ON
Full-time
Added 19 mins ago
Cast Member - Seasonal
Cineplex
Chilliwack, BC · GLX Chilliwack
Part-time
…energetic, fast-paced and social atmosphere, this may be the opportunity for…
Added 34 mins ago
Intern
SHEIN
Canada
This internship offers a unique opportunity to immerse yourself in the world of marketing and gain valuable industry experience. If you are passionate about building memorable brand…
Added 34 mins ago
Maintenance Apprentice
Smurfit Westrock
Guelph, ON
This posting is for an existing job vacancy. The hourly rate for this position is $34.68. To learn more about this posting, please contact your recruiter during the hiring process. You may…
Added 34 mins ago
Janitorial & Food Beverage Supervisor
Dexterra
Edmonton, AB
Up to $21 CAD / hour
Full-time
Added 34 mins ago
RN 1:1
Bayshore
Port Alberni, BC
…division of Bayshore Healthcare Ltd., we offer an exciting opportunity to do just…
Added 49 mins ago
Digital Agriculture Analytics Lead
McCain Foods
Toronto, ON
Full-time

Metergy Solutions

Customer Care Representative

Toronto, ON, Canada

Pay: $25 CAD / hour
Job type: Full-time
Apply by: Mar 30, 2027
Education: High school diploma
Experience: High school diploma and 2+ years of equivalent experience/training required
Posting language: English
Posted: Oct 1, 2026

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Original job description

About Metergy Solutions Inc. (“Metergy”)
Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.

As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.

Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission
Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.

Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.

Metergy office location is in Markham but will be moving to North York toward the end of 2026!
The Customer Care Representative serves as a recognized subject matter expert, responsible for resolving complex billing issues, customer escalations, and non‑routine service challenges requiring advanced analysis, sound judgment, and deep system knowledge.

This role is designed for experienced professionals who demonstrate strong critical thinking, exceptional attention to detail, and leadership behaviors without direct authority. In addition to case resolution, contribute to continuous improvement, knowledge sharing, and process optimization, supporting both operational excellence and team capability building.

This role is on-site with an opportunity to go hybrid in the future.
Responsibilities:

Independently analyze and resolve complex billing corrections, including cancel/re-bills, ensuring compliance with policies
Complete and validate advanced move in and move out field activities within the Oracle CCB system, ensuring data accuracy and system integrity
Manage high complexity customer inquiries and escalations, applying expert judgment, diplomacy, and professionalism
Respond to incoming calls in a queue-based environment while serving as a resource for lower complexity overflow or escalated calls
Investigate and resolve multi system discrepancies across billing, payments, and customer accounts
Provide expert handling of billing disputes and complaints, with thorough issue investigation and recommendations for sustainable resolution
Establish and manage complex customer payment arrangements in alignment with policies and risk guidelines
Accurately document customer interactions and decisions, ensuring traceability and quality standards are met
Identify trends and recurring issues, contributing to process improvements, job aids, and knowledge base enhancements
Participate in calibration, quality discussions, and operational initiatives requiring Management insight
Demonstrate strong emotional intelligence by responding to customer concerns with empathy, professionalism, and sound judgment
In addition to handling inbound call volume, support customers through email channels ensuring quick turnaround
Participate in ongoing schedule rotations as required to support volume and customer demand between 10am – 6pm EST Monday to Friday in a hybrid working environment
Manage customer escalations with high degree of professionalism utilizing deescalation tactics
Participate in ongoing training as required to support the needs of the business

Qualifications:

Previous experience in an inbound call center role (preferably Utilities/Energy/Submetering) requiring problem resolution and independent judgment
High school diploma and 2+ years of equivalent experience/training required
Utilities industry experience and skills are considered strong assets
Demonstrate critical thinking and analytical skills, with the ability to investigate and resolve nonstandard issues
Exceptional attention to detail and accuracy when working across multiple systems
Strong interpersonal skills and ability to collaborate in a fast‑paced, team‑based environment
Clear, professional communication skills in English (verbal and written), with strong grammar and spelling
Ability to remain calm, professional, and solution focused during challenging or high stress interactions
Proficient keyboarding skills and experience working with Microsoft Word and Excel
Experience navigating multiple systems simultaneously
Working knowledge of Oracle CCB, Genesys Cloud, and SharePoint is a definite asset
Strong organizational skills with the ability to prioritize work effectively in a changing environment
Demonstrated adaptability and willingness to build subject matter expertise

This posting is for an existing vacancy.

Metergy does not use artificial intelligence (AI) to screen, assess, or select candidates.

Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.

Metergy uses artificial intelligence (AI) for interview notetaking purposes. Metergy does not use AI to screen, assess, or select candidates.

This is an hourly rate with ability to go from temporary to permanent.

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More about this job

Responsibilities

Resolve complex billing issues, customer disputes, escalations, and account discrepancies using sound judgment and advanced system knowledge. Document decisions accurately, support customers by phone and email, and contribute to process improvements, knowledge sharing, and operational quality initiatives.

Requirements

Requires a high school diploma and at least two years of equivalent experience or training, including inbound call center experience involving problem resolution and independent judgment. Candidates should have strong analytical, communication, organizational, and customer de-escalation skills; utility industry experience and familiarity with Oracle CCB, Genesys Cloud, and SharePoint are assets.

Skills

Complex Billing Resolution
Critical Thinking
Analytical Skills
Attention To Detail
Customer Service
De-escalation
Payment Arrangements
Written And Verbal Communication
Microsoft Word
Microsoft Excel
Oracle CCB
Genesys Cloud
SharePoint
Process Improvement
Multisystem Navigation

Visa sponsorship

Not detected in the job text

Keywords

Utility Submetering
Energy
Billing
Cancel And Re-bills
Move-in And Move-out Activities
Oracle CCB
Genesys Cloud
SharePoint
Microsoft Word
Microsoft Excel
Inbound Call Center
Customer Escalations
Billing Disputes
Payment Arrangements
Account Reconciliation
Multisystem Investigation
Customer Service
De-escalation
Quality Calibration
Process Optimization
Knowledge Base
Job Aids
Email Support
Data Accuracy
Emotional Intelligence

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