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Dietary Aide Regular Part Time AgeCare Villa Forum-2
AgeCare
Mississauga, ON · Villa Forum
- Part-time
As a Dietary Aide at AgeCare, reporting to the Director or Dietary Manager, you will play a key role in ensuring our residents enjoy a pleasant dining experience. You will assist with the…
Added 7 mins ago
A
Registered Practical Nurse, Regular Part Time [IEM RR RPN D2 0.40] AgeCare Elmira, Retirement
AgeCare
Elmira, ON · AgeCare Elmira
- Part-time
…which has been evaluated by the facility’s Resident Services Manager to determine if the content is equivalent to the course content offered in the Ontario Community College Registered…
Added 7 mins ago
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Dietary Aide Villa Forum
AgeCare
Mississauga, ON · Villa Forum
- Part-time
As a Dietary Aide at AgeCare, reporting to the Director or Dietary Manager, you will play a key role in ensuring our residents enjoy a pleasant dining experience. You will assist with the…
Added 7 mins ago
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Property Manager
JLL
Mississauga, ON · CAN-CLIENT Mississauga-Manulife Corporate Park
- Full-time
We are seeking a Property Manager for one of JLL’s key client portfolios in Mississauga and the GTA. The main building is located in Mississauga where the team works three days per week…
Added 22 mins ago
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Corporate IT Auditor
ATS Corporation
Cambridge, ON
- Full-time
Report to: Senior Manager, Audit & Compliance, IT
Added 22 mins ago
EC
Mental Health & Addiction Treatment Sup Workr
EHN Canada
Saskatoon, SK
- $21 to $23 CAD / hour
- Full-time
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Added 22 mins ago
OS
Financial Reporting & Systems Analyst
Oakbridge Search Partners
Markham, ON
- $90,000 to $95,000 CAD / year
- Full-time
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Added 22 mins ago
UO
Manager, Digital Futures Institute
University of Calgary
Calgary, AB
- Full-time
The Digital Futures Institute in the Office of VP Research invites applications for a Manager. This Full-time Fixed Term position is for approximately 24 months (based on length of grant…
Added 22 mins ago
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Senior Manager, Cloud & AI Security
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Calgary, AB
- Full-time
As ATB’s next Senior Manager, Cloud & AI Security, you’ll lead a team responsible for securing ATB’s cloud platforms and enabling the safe adoption of AI. You’ll set the security roadmap,…
Added 22 mins ago
MH
Manager, Digital Marketing
Mattamy Homes
Toronto, ON
- Full-time
…homebuilders connects with homebuyers across the country. As Manager, Digital Marketing, you’ll lead high-investment, integrated media initiatives across the full community lifecycle – from…
Added 22 mins ago
AW
Manager, Software Engineering - 12 Month Temporary
Aviso Wealth
Remote, Canada
- $145,000 to $160,000 CAD / year
- Full-time
- Remote
We’re looking to fill an opening for a 12 Month Temporary Manager, Software Engineering to join our Technology Team.
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Administrative Assistance, Grid Operations and Transformation
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AB · Edmonton, Alberta
- Full-time
…process for employee improvement ideas and initiate a recognition program for improvement…
Added 22 mins ago
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Quality Engineer - Automotive
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Brampton, ON
- Full-time
Reporting directly to the Quality Manager, this role is responsible for supporting and advancing the objectives of the Quality Department through active participation in quality system…
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Store Director
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Halifax, NS
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Sephora
Halifax, NS
As the next Manager of Store Operations and Talent at Sephora, you will lead the people and operational functions of your store. In this key leadership role, you’ll oversee staffing and…
Added 37 mins ago
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Intake Coordinator - Admin Support (OBTP)
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Added 37 mins ago
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Manager, Digital Solutions
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- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 37 mins ago
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Fixed Assets Manager
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Brampton, ON
- $120,000 to $145,000 CAD / year
- Contract
Transdev Canada is hiring a Fixed Assets Manager for our Brampton, Ontario location
Added 37 mins ago
Talent Acquisition Specialist (1 Year Contract)
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Cambridge, ON
…requisition (req) approvals, intake sessions with the hiring manager, job posting and sourcing, and…
Added 37 mins ago
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Added 52 mins ago
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Talent Acquisition Specialist (1 Year Contract)
ATS Industrial Automation
Cambridge, ON
- Contract
…requisition (req) approvals, intake sessions with the hiring manager, job posting and sourcing, and…
Added 52 mins ago
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In Store Bakery - Baker PT OVERNIGHTS
Sobeys
Burlington, ON
- Full-time
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…
Added 52 mins ago
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Meat & Seafood - Part Time Meat Cutter - OVERNIGHTS
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Assist Meat Manager/ Clerk Department Second Meat if applicable
Added 52 mins ago
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In Store Bakery - Clerk Department Second Bakery
Sobeys
Moncton, NB
- Full-time
…the Bakery Department and staff in the absence of the Bakery Manager. Actively contribute to an environment of employee and customer…
Added 52 mins ago
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Dietary Aide Regular Part Time AgeCare Villa Forum-2
AgeCare
Mississauga, ON
- Part-time
As a Dietary Aide at AgeCare, reporting to the Director or Dietary Manager, you will play a key role in ensuring our residents enjoy a pleasant dining experience. You will assist with the…

Metergy Solutions

Director of Service (Contact Centre)

Toronto, ON, Canada

$130,000 to $150,000 CAD / year · Full-time

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Job details

Pay: $130,000 to $150,000 CAD / year
Job type: Full-time
Apply by: Apr 24, 2027
Experience: 10+ years of progressive experience in customer service, contact centre operations, service operations, customer experience, training, workforce management or vendor management.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Metergy Solutions Inc. (“Metergy”)
Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.

As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.

Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission
Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the third consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.

Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.

Metergy office location is in Markham but will be moving to North York toward the end of 2026!
Position Summary
The Director of Service will lead Metergy’s service function across Canada and the U.S., spanning in-house teams and third-party service centres. This role owns the operating rhythm behind customer service, training, workforce management and vendor performance, with a clear mandate to improve the customer experience while building a stronger, more scalable service model.

This is a role for someone who wants to get close to the work: the calls, the customers, the agents, the vendors, the data and the friction points. The right person leads through people, not enforcement; builds accountability through trust, clarity and follow-through; and brings a “heck yeah, let’s figure it out” attitude to solving messy operational problems. The Director of Service will lead three direct reports: the Call Centre & Training Manager, Vendor Manager and WFM Manager.

Responsibilities :

Lead service operations across Canada and the U.S., spanning in-house teams and third-party centres, ensuring the experience is consistent, accurate, compliant and customer focused.
Set the service strategy, operating rhythm, performance expectations and governance model across call centre operations, training, workforce management and outsourced partners.
Develop the three direct-report leaders - Call Centre & Training Manager, Vendor Manager and WFM Manager - building capability, accountability and strong day-to-day operating discipline.
Strengthen customer service training, onboarding, coaching, quality assurance and knowledge management so agents are equipped to serve customers well.
Manage third-party service partners through clear service level expectations, performance routines, issue resolution, quality oversight and Continuous improvement plans.
Use service data, customer feedback, call listening, focus groups and frontline insight as inputs into Metergy’s Continuous improvement cycle.
Lead workforce planning and performance management across queues, channels, service levels, seasonal demand and vendor capacity.
Partner with Billing, Operations, IT, Finance, Legal and P&O to resolve systemic service issues, improve processes and reduce customer friction.
Support improvements to service technology, reporting, automation and self-service capabilities where they improve customer and agent experience.

Requirements :

10+ years of progressive experience in customer service, contact centre operations, service operations, customer experience, training, workforce management or vendor management.
Experience leading both in-house and third-party contact centre operations, with a strong understanding of how to balance customer experience, operational performance, partner governance and team engagement.
Proven ability to lead through people - creating accountability through coaching, trust, clarity, follow-through and shared ownership.
Strong understanding of contact centre metrics, workforce management, service levels, quality assurance, customer satisfaction, escalation management and operational risk.
Experience building or improving training, onboarding, coaching, quality and knowledge management programs for customer-facing teams.
Comfortable getting close to the work through focus groups, call listening, frontline feedback, customer data and operational trend reviews.
Analytical and practical, with the ability to turn service data into clear recommendations, process improvements and measurable outcomes.
Open, motivated and solutions-oriented, with the energy and willingness to bring a “heck yeah, let’s figure it out” mindset to complex service challenges.
Experience with outbound dialers, credit collections, billing-related service environments, utilities, telecommunications, property management or regulated customer communications is considered an asset.

Any shown ranges reflects base salary. We offer discretionary bonus and additional benefits, including health and retirement, as part of our total rewards program.

Benefits & Perks

Fully company covered heath and dental benefits from day 1
Company funded Health Spending Account
Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
Grow with us! We provide support for continuous learning.
Paid personal and sick days on top of your vacation
Summer hours to enjoy the weather
Company sponsored social events & more!

This posting is for an existing vacancy.

Our recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.

Metergy uses artificial intelligence (AI) for interview notetaking purposes. Metergy does not use AI to screen, assess, or select candidates.

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More about this job

Responsibilities

Lead service operations across Canada and the U.S., including in-house contact centre teams and third-party partners, and set the strategy, performance expectations, and operating governance. Develop service leaders and improve training, workforce planning, quality, vendor performance, technology, and processes using customer feedback and operational data.

Requirements

Requires 10+ years of progressive experience in customer service or related service, contact centre, training, workforce management, or vendor management roles, including leadership of in-house and outsourced operations. Candidates should bring strong contact centre metrics and workforce management knowledge, people-centered leadership, experience improving training and quality programs, and the ability to turn data and frontline feedback into measurable improvements.

Skills

Contact Centre Operations
Customer Service
Service Strategy
Workforce Management
Vendor Management
Team Leadership
Training And Onboarding
Coaching
Quality Assurance
Knowledge Management
Performance Management
Service Level Management
Customer Experience
Data Analysis
Process Improvement
Escalation Management

Benefits

Health And Dental Benefits
Health Spending Account
Deferred Profit Sharing Plan
RRSP Matching
Continuous Learning Support
Paid Personal Days
Paid Sick Days
Vacation
Summer Hours
Company-Sponsored Social Events
Discretionary Bonus

Visa sponsorship

Not detected in the job text

Keywords

Contact Centre
Customer Service
Service Operations
Customer Experience
Workforce Management
Third-Party Service Centres
Vendor Governance
Service Level Expectations
Service Levels
Quality Assurance
Training
Onboarding
Coaching
Knowledge Management
Call Listening
Focus Groups
Customer Feedback
Performance Management
Workforce Planning
Queue Management
Escalation Management
Operational Risk
Continuous Improvement
Service Technology
Automation
Self-Service
Billing
Credit Collections
Utilities
Regulated Customer Communications

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