Find work in Canada.

496,255 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
SD
Regional Pharmacy Director
Shoppers Drug Mart
Toronto, ON
- Full-time
Required to understand the corporate pharmacy strategy through collaboration with the Pharmacy Director and work through the VP of Operations to identify areas of opportunity to maximize…
Added 24 mins ago
FT
Faculty Teaching and Learning Development Consultant
Fanshawe Toronto@ILAC
London, ON
- Full-time
Collaborate with Director of the CTL, faculty hiring managers to ensure onboarding aligns with program-specific requirements
Added 24 mins ago
AW
Business Analytics Specialist, Temporary
Aviso Wealth
Remote, Canada
- Temporary
- Remote
Reporting to the Senior Director of Data Science and AI Enablement, you will be instrumental in supporting the business analytics functions at Aviso Wealth. Principle responsibilities…
Added 24 mins ago
AW
Business Analytics Specialist, Temporary
Aviso Wealth
Remote, Canada
- Temporary
- Remote
Reporting to the Senior Director of Data Science and AI Enablement, you will be instrumental in supporting the business analytics functions at Aviso Wealth. Principle responsibilities…
Added 24 mins ago
O
Corporate talent advisor
Olymel
Boucherville, QC
- Full-time
Reporting to the Corporate Director, Talent Attraction & Acquisition, you will contribute to the following challenges:
Added 54 mins ago
GO
Social Services Program Manager
Government of Manitoba
The Pas, MB
- Full-time
Reporting to the Regional Director, the Social Services Program Manager is responsible for providing leadership and support in a range of management and supervisory activities associated…
Added 54 mins ago
TS
Program Manager
The Salvation Army in Canada
Thunder Bay, ON
- Full-time
The Program Manager is responsible for all aspects of The Salvation Army Thunder Bay, Journey to Life Centre Residential Programs and give oversight to all the Residential Programs ensuring…
Added 54 mins ago
TS
Counsellor - Men's Addiction Treatment
The Salvation Army in Canada
Vancouver, BC
- Full-time
Under the direction of the Treatment Program Assistant Manager – Men’s Treatment, the Addiction Counsellor is responsible for the following areas: counselling, clientele relations,…
Added 1 hour ago
TS
Counsellor - Men's Addiction Treatment
The Salvation Army Canada and Bermuda Territory
Vancouver, BC
- Full-time
Under the direction of the Treatment Program Assistant Manager – Men’s Treatment, the Addiction Counsellor is responsible for the following areas: counselling, clientele relations,…
Added 1 hour ago
SS
Unregulated Care Provider
Sienna Senior Living
Simcoe Lodge, ON · Simcoe, ON
- Part-time
Reporting incidents / near misses, illness or problems with residents to the Director of Wellness / General Manager
Added 1 hour ago
SS
Unregulated Care Provider
Sienna Senior Living
Simcoe Lodge, ON · Simcoe, ON
- Part-time
Reporting incidents / near misses, illness or problems with residents to the Director of Wellness / General Manager
Added 1 hour ago
Programming Manager
BOS Innovations
London, ON
The Programming Manager is responsible for leading the PLC and Robotics Programming teams, ensuring the successful execution of programming activities across custom industrial automation…
Added 1 hour ago
GT
Technology Delivery Manager
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Associate Director, Technology Delivery, the Technology Delivery Manager is responsible for leading the end‑to‑end technical delivery of digital solutions that enable…
Added 1 hour ago
R
Senior Manager, Special Loans
RBC
Toronto, ON
- Full-time
Reporting to the Director, GRM you will contribute to strategic business priorities by successfully creating and retaining survivors, maximizing revenue while minimizing costs, leveraging…
Added 1 hour ago
GO
Placement Specialist
Government of Manitoba
Winnipeg, MB
- Full-time
Reporting to the Director, RASU, the Placement Specialist leads the placement phase of return-to-work and accommodation files following formal transfer from a RASU Case Manager. The…
Added 1 hour ago
A
Manager, Software Engineering - 12 Month Temporary
Aviso
Vancouver, BC
- $145,000 to $160,000 CAD / year
- Full-time
Reporting to the Director, Software Engineering, the Manager, Software Engineering, works closely with other Technology Leaders to remove systemic organizational blockers, while providing…
Added 1 hour ago
R&
Program Manager
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled Program Manager to join our client in support of an existing vacancy.
Added 1 hour ago
Manager, Financial Planning & Analysis
Corpay
Toronto, ON
Corpay is currently looking to hire a Manager, FP&A. This position falls under our Corpay Cross Border line of business, located at 121 King Street West, Toronto ON. You will report…
Added 1 hour ago
PV
Senior Manager - CRM & Lifecycle Marketing
Pet Valu
Markham, ON
- Full-time
Position: Senior Manager, CRM & Lifecycle Marketing
Added 1 hour ago
OH
Senior Project Manager, Program Initiatives
Ontario Health
Toronto, ON
- Full-time
Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being
Added 1 hour ago
NC
Senior Manager, Tax (Contract)
Northleaf Capital Partners
Toronto, ON
- Contract
Northleaf is currently recruiting for a Senior Manager, Tax. Reporting to the Managing Director, Tax, the Senior Manager, Tax will support the tax related transaction structuring, asset…
Added 1 hour ago
BI
Programming Manager
BOS Innovations Inc.
London, ON
- Full-time
The Programming Manager is responsible for leading the PLC and Robotics Programming teams, ensuring the successful execution of programming activities across custom industrial automation…
Added 1 hour ago
B
Senior Resource Manager
BIMM
Toronto, ON
- Full-time
BIMM is booming, so we’re looking for a Senior Resource Manager to join our team!
Added 2 hours ago
GT
Electrical CAD Designer
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
Reporting to the Director of Advanced Development, the Electrical CAD Designer will be responsible for developing electrical drawings for our underwater acoustic systems. In this role, you…
Added 2 hours ago
GT
Electrical Engineer
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
Reporting to the Director of Advanced Development, the Electrical Engineer will play a key role in advancing new technologies and systems that support innovation and progress. This position…

Metergy Solutions

Director of Service (Contact Centre)

Toronto, ON, Canada

$130,000 to $150,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $130,000 to $150,000 CAD / year
Job type: Full-time
Apply by: Apr 24, 2027
Experience: 10+ years of progressive experience in customer service, contact centre operations, service operations, customer experience, training, workforce management or vendor management.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Metergy Solutions Inc. (“Metergy”)
Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.

As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.

Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission
Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the third consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.

Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.

Metergy office location is in Markham but will be moving to North York toward the end of 2026!
Position Summary
The Director of Service will lead Metergy’s service function across Canada and the U.S., spanning in-house teams and third-party service centres. This role owns the operating rhythm behind customer service, training, workforce management and vendor performance, with a clear mandate to improve the customer experience while building a stronger, more scalable service model.

This is a role for someone who wants to get close to the work: the calls, the customers, the agents, the vendors, the data and the friction points. The right person leads through people, not enforcement; builds accountability through trust, clarity and follow-through; and brings a “heck yeah, let’s figure it out” attitude to solving messy operational problems. The Director of Service will lead three direct reports: the Call Centre & Training Manager, Vendor Manager and WFM Manager.

Responsibilities :

Lead service operations across Canada and the U.S., spanning in-house teams and third-party centres, ensuring the experience is consistent, accurate, compliant and customer focused.
Set the service strategy, operating rhythm, performance expectations and governance model across call centre operations, training, workforce management and outsourced partners.
Develop the three direct-report leaders - Call Centre & Training Manager, Vendor Manager and WFM Manager - building capability, accountability and strong day-to-day operating discipline.
Strengthen customer service training, onboarding, coaching, quality assurance and knowledge management so agents are equipped to serve customers well.
Manage third-party service partners through clear service level expectations, performance routines, issue resolution, quality oversight and Continuous improvement plans.
Use service data, customer feedback, call listening, focus groups and frontline insight as inputs into Metergy’s Continuous improvement cycle.
Lead workforce planning and performance management across queues, channels, service levels, seasonal demand and vendor capacity.
Partner with Billing, Operations, IT, Finance, Legal and P&O to resolve systemic service issues, improve processes and reduce customer friction.
Support improvements to service technology, reporting, automation and self-service capabilities where they improve customer and agent experience.

Requirements :

10+ years of progressive experience in customer service, contact centre operations, service operations, customer experience, training, workforce management or vendor management.
Experience leading both in-house and third-party contact centre operations, with a strong understanding of how to balance customer experience, operational performance, partner governance and team engagement.
Proven ability to lead through people - creating accountability through coaching, trust, clarity, follow-through and shared ownership.
Strong understanding of contact centre metrics, workforce management, service levels, quality assurance, customer satisfaction, escalation management and operational risk.
Experience building or improving training, onboarding, coaching, quality and knowledge management programs for customer-facing teams.
Comfortable getting close to the work through focus groups, call listening, frontline feedback, customer data and operational trend reviews.
Analytical and practical, with the ability to turn service data into clear recommendations, process improvements and measurable outcomes.
Open, motivated and solutions-oriented, with the energy and willingness to bring a “heck yeah, let’s figure it out” mindset to complex service challenges.
Experience with outbound dialers, credit collections, billing-related service environments, utilities, telecommunications, property management or regulated customer communications is considered an asset.

Any shown ranges reflects base salary. We offer discretionary bonus and additional benefits, including health and retirement, as part of our total rewards program.

Benefits & Perks

Fully company covered heath and dental benefits from day 1
Company funded Health Spending Account
Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
Grow with us! We provide support for continuous learning.
Paid personal and sick days on top of your vacation
Summer hours to enjoy the weather
Company sponsored social events & more!

This posting is for an existing vacancy.

Our recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.

Metergy uses artificial intelligence (AI) for interview notetaking purposes. Metergy does not use AI to screen, assess, or select candidates.

Apply About employer

More about this job

Responsibilities

Lead service operations across Canada and the U.S., including in-house contact centre teams and third-party partners, and set the strategy, performance expectations, and operating governance. Develop service leaders and improve training, workforce planning, quality, vendor performance, technology, and processes using customer feedback and operational data.

Requirements

Requires 10+ years of progressive experience in customer service or related service, contact centre, training, workforce management, or vendor management roles, including leadership of in-house and outsourced operations. Candidates should bring strong contact centre metrics and workforce management knowledge, people-centered leadership, experience improving training and quality programs, and the ability to turn data and frontline feedback into measurable improvements.

Skills

Contact Centre Operations
Customer Service
Service Strategy
Workforce Management
Vendor Management
Team Leadership
Training And Onboarding
Coaching
Quality Assurance
Knowledge Management
Performance Management
Service Level Management
Customer Experience
Data Analysis
Process Improvement
Escalation Management

Benefits

Health And Dental Benefits
Health Spending Account
Deferred Profit Sharing Plan
RRSP Matching
Continuous Learning Support
Paid Personal Days
Paid Sick Days
Vacation
Summer Hours
Company-Sponsored Social Events
Discretionary Bonus

Visa sponsorship

Not detected in the job text

Keywords

Contact Centre
Customer Service
Service Operations
Customer Experience
Workforce Management
Third-Party Service Centres
Vendor Governance
Service Level Expectations
Service Levels
Quality Assurance
Training
Onboarding
Coaching
Knowledge Management
Call Listening
Focus Groups
Customer Feedback
Performance Management
Workforce Planning
Queue Management
Escalation Management
Operational Risk
Continuous Improvement
Service Technology
Automation
Self-Service
Billing
Credit Collections
Utilities
Regulated Customer Communications

Report this job