Find work in Canada.

489,038 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 8 mins ago
AE
People & Culture Generalist
Arc'teryx Equipment
New Westminster, BC
- Full-time
Reports to: Director, People & Culture Business Partnerships / Sr. Manager, PCBP
Added 23 mins ago
A
People & Culture Generalist
ARC'TERYX
New Westminster, BC
- Full-time
Reports to: Director, People & Culture Business Partnerships / Sr. Manager, PCBP
Added 37 mins ago
IF
Manager, International Tax
Intact FC
Toronto, ON
- Full-time
…support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with…
Added 37 mins ago
Child & Family Wellbeing Specialist: Strengthening Children, Youth, Families & Community
The Government of Nova Scotia
Halifax, NS
…Supportive Housing and Homelessness, and the Disability Support Program…
Added 1 hour ago
FC
Full Stack Developer, Investly
Fidelity Canada
Toronto, ON
- Full-time
…translating their technical knowledge into practical, implementable solutions that will drive high impact business value. Incumbent will work closely with other team members to maintain…
Added 1 hour ago
S
Health And Safety Manager
Stelumar
Mississauga, ON
- Full-time
…revolutionizing homebuilding in Canada through advanced modular building solutions. Founded by Canadian entrepreneur Peter Gilgan, founder of Mattamy Homes, Stelumar combines automation,…
Added 1 hour ago
Director, CX Business Systems
Braze
Toronto, ON
…experiences between brands and their customers. We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and…
Added 2 hours ago
Director of Service (Contact Centre)
Metergy Solutions
Toronto, ON
As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to…
Added 2 hours ago
MS
Director of Service (Contact Centre)
Metergy Solutions
Toronto, ON
- $130,000 to $150,000 CAD / year
- Full-time
As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to…
Added 4 hours ago
TS
Associate, Transaction Banking Product Development
TD Securities
Toronto, ON
- Full-time
…that collaborate to provide high-quality integrated financial…
Added 4 hours ago
FC
Senior Technical Analyst, Data Engineering and Business Intelligence
Fidelity Canada
Toronto, ON
- Full-time
Convert existing spreadsheet-based models into scalable, centralized Python and Snowflake-based solutions.
Added 7 hours ago
T
Associate, Transaction Banking Product Development
TD
Toronto, ON
- Full-time
…that collaborate to provide high-quality integrated financial…
Added 9 hours ago
DO
Deputy General Counsel
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
Explore our career opportunities and graduate program to discover how you can make a meaningful impact. For current vacancies, visit us on LinkedIn or head to the DEED corporate website.
Added 10 hours ago
TS
Program Manager Temporary
The Salvation Army in Canada
Kelowna, BC
- Full-time
Supports the Director of Organizational Operations by providing day-to-day oversight of the Food Reclamation Program and Community Services Warehouse.
Added 11 hours ago
UO
Manager, School of Pharmaceutical Sciences
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
…collaboration and further the school’s image. Represents the director or the school on University and Faculty of Medicine committees, as well as in the community. Maintains links with…
Added 15 hours ago
PB
Senior Director of Planning and Allocation
Psycho Bunny
QC · Saint-Laurent, QC
- Full-time
Senior Director, Planning and Allocations - Montreal (onsite)
Added 15 hours ago
BV
Facilities Manager
Bow Valley College
Calgary, AB
- Full-time
…services, business, technology, and creative industries. Every program has a Work Integrated Learning requirement, ensuring students contribute to the workplace before they graduate. With a…
Added 15 hours ago
BV
Infrastructure Analyst - Business Analyst II
Bow Valley College
Calgary, AB
- Full-time
…services, business, technology, and creative industries. Every program has a Work Integrated Learning requirement, ensuring students contribute to the workplace before they graduate. With a…
Added 16 hours ago
TS
Program Manager Temporary
The Salvation Army Canada and Bermuda Territory
Kelowna, BC · Rutland · Okanagan Central Community Church - Rutland
- Full-time
Supports the Director of Organizational Operations by providing day-to-day oversight of the Food Reclamation Program and Community Services Warehouse.
Added 1 day ago
PT
Control Systems Engineer
ProSlide Technology
Ottawa, ON
- Full-time
Controls Programming: Program and troubleshoot Programmable Logic Controllers (PLC) and Human-Machine Interface (HMI) systems with a focus on safety-critical applications. Expertise in…
Added 2 days ago
A-
Payroll Manager
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
…are paid accurately and on time, every time. Reporting to the Director, HR Technology & Total Rewards, this in-office role is at the heart of AMA's Human Resources function, partnering…
Added 2 days ago
R
Commercial FX Advisory Sales
RBC
Toronto, ON
- Full-time
This is FX Risk Solutions Sales role within RBC Capital Markets Risk Solutions Group. The role is client facing role that focuses on optimizing revenue, and leveraging RBC’s strengths to…
Added 2 days ago
CA
Project Manager
Centurion Associates Inc
AB · Edmonton, AB
- Full-time
…quality, as well as providing our Employees with an excellent…
Added 2 days ago
OR
Area Manager - Alberta
OSL Retail Services Inc
Calgary, AB
- Other
About the RoleWe are seeking an Area Manager to lead the field execution of OSL’s Just Energy retail sales intercept program across Alberta. The program supports customer acquisition for…
Added 2 days ago
Principal Service Delivery Manager
Capgemini
Toronto, ON · Montreal, QC
The Service Delivery Manager/Director serves as the senior interface between the client and the Service Delivery Operations teams delivering IT infrastructure services. The Service Delivery…

Metergy Solutions

Director of Service (Contact Centre)

Toronto, ON, Canada

$130,000 to $150,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $130,000 to $150,000 CAD / year
Job type: Full-time
Apply by: Apr 24, 2027
Experience: 10+ years of progressive experience in customer service, contact centre operations, service operations, customer experience, training, workforce management or vendor management.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Metergy Solutions Inc. (“Metergy”)
Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.

As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.

Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission
Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the third consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.

Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.

Metergy office location is in Markham but will be moving to North York toward the end of 2026!
Position Summary
The Director of Service will lead Metergy’s service function across Canada and the U.S., spanning in-house teams and third-party service centres. This role owns the operating rhythm behind customer service, training, workforce management and vendor performance, with a clear mandate to improve the customer experience while building a stronger, more scalable service model.

This is a role for someone who wants to get close to the work: the calls, the customers, the agents, the vendors, the data and the friction points. The right person leads through people, not enforcement; builds accountability through trust, clarity and follow-through; and brings a “heck yeah, let’s figure it out” attitude to solving messy operational problems. The Director of Service will lead three direct reports: the Call Centre & Training Manager, Vendor Manager and WFM Manager.

Responsibilities :

Lead service operations across Canada and the U.S., spanning in-house teams and third-party centres, ensuring the experience is consistent, accurate, compliant and customer focused.
Set the service strategy, operating rhythm, performance expectations and governance model across call centre operations, training, workforce management and outsourced partners.
Develop the three direct-report leaders - Call Centre & Training Manager, Vendor Manager and WFM Manager - building capability, accountability and strong day-to-day operating discipline.
Strengthen customer service training, onboarding, coaching, quality assurance and knowledge management so agents are equipped to serve customers well.
Manage third-party service partners through clear service level expectations, performance routines, issue resolution, quality oversight and Continuous improvement plans.
Use service data, customer feedback, call listening, focus groups and frontline insight as inputs into Metergy’s Continuous improvement cycle.
Lead workforce planning and performance management across queues, channels, service levels, seasonal demand and vendor capacity.
Partner with Billing, Operations, IT, Finance, Legal and P&O to resolve systemic service issues, improve processes and reduce customer friction.
Support improvements to service technology, reporting, automation and self-service capabilities where they improve customer and agent experience.

Requirements :

10+ years of progressive experience in customer service, contact centre operations, service operations, customer experience, training, workforce management or vendor management.
Experience leading both in-house and third-party contact centre operations, with a strong understanding of how to balance customer experience, operational performance, partner governance and team engagement.
Proven ability to lead through people - creating accountability through coaching, trust, clarity, follow-through and shared ownership.
Strong understanding of contact centre metrics, workforce management, service levels, quality assurance, customer satisfaction, escalation management and operational risk.
Experience building or improving training, onboarding, coaching, quality and knowledge management programs for customer-facing teams.
Comfortable getting close to the work through focus groups, call listening, frontline feedback, customer data and operational trend reviews.
Analytical and practical, with the ability to turn service data into clear recommendations, process improvements and measurable outcomes.
Open, motivated and solutions-oriented, with the energy and willingness to bring a “heck yeah, let’s figure it out” mindset to complex service challenges.
Experience with outbound dialers, credit collections, billing-related service environments, utilities, telecommunications, property management or regulated customer communications is considered an asset.

Any shown ranges reflects base salary. We offer discretionary bonus and additional benefits, including health and retirement, as part of our total rewards program.

Benefits & Perks

Fully company covered heath and dental benefits from day 1
Company funded Health Spending Account
Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
Grow with us! We provide support for continuous learning.
Paid personal and sick days on top of your vacation
Summer hours to enjoy the weather
Company sponsored social events & more!

This posting is for an existing vacancy.

Our recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.

Metergy uses artificial intelligence (AI) for interview notetaking purposes. Metergy does not use AI to screen, assess, or select candidates.

Apply About employer

More about this job

Responsibilities

Lead service operations across Canada and the U.S., including in-house contact centre teams and third-party partners, and set the strategy, performance expectations, and operating governance. Develop service leaders and improve training, workforce planning, quality, vendor performance, technology, and processes using customer feedback and operational data.

Requirements

Requires 10+ years of progressive experience in customer service or related service, contact centre, training, workforce management, or vendor management roles, including leadership of in-house and outsourced operations. Candidates should bring strong contact centre metrics and workforce management knowledge, people-centered leadership, experience improving training and quality programs, and the ability to turn data and frontline feedback into measurable improvements.

Skills

Contact Centre Operations
Customer Service
Service Strategy
Workforce Management
Vendor Management
Team Leadership
Training And Onboarding
Coaching
Quality Assurance
Knowledge Management
Performance Management
Service Level Management
Customer Experience
Data Analysis
Process Improvement
Escalation Management

Benefits

Health And Dental Benefits
Health Spending Account
Deferred Profit Sharing Plan
RRSP Matching
Continuous Learning Support
Paid Personal Days
Paid Sick Days
Vacation
Summer Hours
Company-Sponsored Social Events
Discretionary Bonus

Visa sponsorship

Not detected in the job text

Keywords

Contact Centre
Customer Service
Service Operations
Customer Experience
Workforce Management
Third-Party Service Centres
Vendor Governance
Service Level Expectations
Service Levels
Quality Assurance
Training
Onboarding
Coaching
Knowledge Management
Call Listening
Focus Groups
Customer Feedback
Performance Management
Workforce Planning
Queue Management
Escalation Management
Operational Risk
Continuous Improvement
Service Technology
Automation
Self-Service
Billing
Credit Collections
Utilities
Regulated Customer Communications

Report this job