Jobs in Canada

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Added 11 mins ago
Engineering Manager, Quality & Developer Experience - LUS
Lyft
Montreal, QC
We're looking for an engineering manager to lead the team that makes it possible for every LUS engineering team to ship with speed and confidence. This team owns how we build quality into…
Added 26 mins ago
RC
Outside Sales Representative
Rexel Canada
Kingston, ON
- $70,000 to $80,000 CAD / year
- Full-time
Develop strategies to increase sales growth in the existing customer account base
Added 26 mins ago
Account Manager, Food Service
EarthFresh
Burlington, ON
Reporting to the Director of Sales, Food Service, the Account Manager, Food Service will manage and grow a portfolio of national foodservice accounts across North America. These include…
Added 56 mins ago
GC
IT Support Technician
Game Companies
London, ON
- Full-time
…requests, and set up workstations for new hires, helping our development teams stay…
Added 1 hour ago
MG
Business Systems Analyst, Clinical Informatics
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Toronto, ON
- Full-time
Support the development of a system/upgrade rollout strategy as required.
Added 1 hour ago
L
Equipment Engineer
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Mississauga, ON
- Full-time
…candidate will be responsible for the execution of projects and development of standards in support of Linde Canada’s Service Group. The responsibilities for this position require the…
Added 1 hour ago
RT
Technical Account Manager (Water Treatment)
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Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
Are you an Account Manager or Technical Sales professional with experience in industrial water treatment looking to take full ownership of a high-potential territory and progress into…
Added 1 hour ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Lac-Mégantic, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
WC
(CAN) Manager, Business Operations eCommerce
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Mississauga, ON
- Full-time
Operational planning focuses on supply needs, with the manager developing incentives to optimize resource efficiency. The manager collaborates with stakeholders to drive program expansion…
Added 1 hour ago
SE
Integrated Marketing Specialist, Industrial Segment (12-month contract)
Schneider Electric
Milton, ON
- $91,200 to $136,800 CAD / year
- Full-time
Support the Industrial Segment Marketing Manager in executing integrated marketing programs for MMM, heavy industries, and other priority industrial markets.
Added 1 hour ago
SE
Integrated Marketing Specialist, Industrial Segment (12-month contract)
Schneider Electric
Milton, ON
- $91,200 to $136,800 CAD / year
- Full-time
Support the Industrial Segment Marketing Manager in executing integrated marketing programs for MMM, heavy industries, and other priority industrial markets.
Added 1 hour ago
TC
HR Business Partner Manager, Distribution Center
TJX Canada – Winners, Marshalls, HomeSense
Delta, BC
- $89,208 to $135,086.4 CAD / year
- Full-time
We’re looking for a HR Business Partner Manager, Distribution Center to play a pivotal role in shaping the people strategy across our distribution network. In this highly visible leadership…
Added 1 hour ago
A
Merchandiser Feed Products
ADM
Montreal, QC
- Full-time
Reporting to the Commercial Manager of Wheat Midds, this position will be responsible for the merchandising and position management of Wheat Midds for ADM’s Montreal Mills. This position…
Added 1 hour ago
W
[Wattpad] Delivery Manager
Wattpad
Toronto, ON
- Full-time
We’re looking for a Delivery Manager to lead the planning, execution, and delivery of the web and mobile experiences that millions of Wattpad readers and writers rely on every day, taking…
Added 2 hours ago
WC
Senior Manager, Specialty Compliance and Ethics - Health Privacy
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Mississauga, ON
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Added 2 hours ago
Associate Manager, New Concepts (Product Development)
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Toronto, ON
This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week
Added 2 hours ago
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Branch Manager - Gestionnaire de succursale
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Longueuil, QC
- Full-time
The Branch Manager plays a key role in creating value for custom
Added 2 hours ago
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Plan Manager
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 2 hours ago
IW
Plan Manager
IG Wealth Management
ON · Ontario, Canada
- Full-time
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 2 hours ago
OM
Account Manager, Social
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Toronto, ON
- Full-time
As an Account Manager, Paid Social Activation, you will lead campaign execution and performance across key platforms including Meta, TikTok, Snapchat, LinkedIn, Reddit, and Pinterest,…
Added 2 hours ago
OM
Sr Campaign Manager, Programmatic
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Toronto, ON
- Full-time
A senior campaign manager who excels in strategic oversight demonstrates strong leadership in mentoring their team and begins to master client and partner relationship management is on a…
Added 2 hours ago
F
Senior Specialist, Commerce
Flywheel
Toronto, ON
- Full-time
Manage account portfolios and conduct strategic reviews across retail and media channels
Added 2 hours ago
F
Senior Specialist, Commerce
Flywheel
Toronto, ON
- Full-time
Manage account portfolios and conduct strategic reviews across retail and media channels
Added 2 hours ago
LM
Head of Department – Medical Biology Laboratory
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Quebec, QC
- Full-time
Lacroix Private Lab is seeking a Medical Biology Service Manager to join its team.
Added 2 hours ago
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Senior Manager, Commerce
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- Full-time
We’re looking for a Senior Manager, Commerce to join our growing Client Services team. In this senior client leadership role, you’ll set the strategic direction for key client relationships…

Metergy Solutions

Director of Service (Contact Centre)

Toronto, ON, Canada

$130,000 - $150,000 a year

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Pay: $130,000 - $150,000 a year
Experience: 10+ years of progressive experience in customer service, contact centre operations, service operations, customer experience, training, workforce management or vendor management.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Metergy Solutions Inc. (“Metergy”)

Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.

As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.

Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the third consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.

Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.

Metergy office location is in Markham but will be moving to North York toward the end of 2026!

Position Summary

The Director of Service will lead Metergy’s service function across Canada and the U.S., spanning in-house teams and third-party service centres. This role owns the operating rhythm behind customer service, training, workforce management and vendor performance, with a clear mandate to improve the customer experience while building a stronger, more scalable service model.

This is a role for someone who wants to get close to the work: the calls, the customers, the agents, the vendors, the data and the friction points. The right person leads through people, not enforcement; builds accountability through trust, clarity and follow-through; and brings a “heck yeah, let’s figure it out” attitude to solving messy operational problems. The Director of Service will lead three direct reports: the Call Centre & Training Manager, Vendor Manager and WFM Manager.

\nResponsibilities :

Lead service operations across Canada and the U.S., spanning in-house teams and third-party centres, ensuring the experience is consistent, accurate, compliant and customer focused.
Set the service strategy, operating rhythm, performance expectations and governance model across call centre operations, training, workforce management and outsourced partners.
Develop the three direct-report leaders - Call Centre & Training Manager, Vendor Manager and WFM Manager - building capability, accountability and strong day-to-day operating discipline.
Strengthen customer service training, onboarding, coaching, quality assurance and knowledge management so agents are equipped to serve customers well.
Manage third-party service partners through clear service level expectations, performance routines, issue resolution, quality oversight and Continuous improvement plans.
Use service data, customer feedback, call listening, focus groups and frontline insight as inputs into Metergy’s Continuous improvement cycle.
Lead workforce planning and performance management across queues, channels, service levels, seasonal demand and vendor capacity.
Partner with Billing, Operations, IT, Finance, Legal and P&O to resolve systemic service issues, improve processes and reduce customer friction.
Support improvements to service technology, reporting, automation and self-service capabilities where they improve customer and agent experience.

Requirements :

10+ years of progressive experience in customer service, contact centre operations, service operations, customer experience, training, workforce management or vendor management.
Experience leading both in-house and third-party contact centre operations, with a strong understanding of how to balance customer experience, operational performance, partner governance and team engagement.
Proven ability to lead through people - creating accountability through coaching, trust, clarity, follow-through and shared ownership.
Strong understanding of contact centre metrics, workforce management, service levels, quality assurance, customer satisfaction, escalation management and operational risk.
Experience building or improving training, onboarding, coaching, quality and knowledge management programs for customer-facing teams.
Comfortable getting close to the work through focus groups, call listening, frontline feedback, customer data and operational trend reviews.
Analytical and practical, with the ability to turn service data into clear recommendations, process improvements and measurable outcomes.
Open, motivated and solutions-oriented, with the energy and willingness to bring a “heck yeah, let’s figure it out” mindset to complex service challenges.
Experience with outbound dialers, credit collections, billing-related service environments, utilities, telecommunications, property management or regulated customer communications is considered an asset.

$130,000 - $150,000 a year

Any shown ranges reflects base salary. We offer discretionary bonus and additional benefits, including health and retirement, as part of our total rewards program.

Benefits & Perks

Fully company covered heath and dental benefits from day 1

Company funded Health Spending Account

Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching

Grow with us! We provide support for continuous learning.

Paid personal and sick days on top of your vacation

Summer hours to enjoy the weather

Company sponsored social events & more!

This posting is for an existing vacancy.

Our recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.

Apply on jobs.lever.co About employer

More about this job

Responsibilities

The Director of Service will lead service operations across Canada and the U.S., managing in-house and third-party teams to ensure consistent, high-quality customer experiences. This role is responsible for setting service strategy, overseeing workforce management, and driving continuous improvement through data-driven insights.

Requirements

Candidates must have 10+ years of progressive experience in contact centre operations, service management, or customer experience leadership. A strong background in leading teams, managing vendor performance, and utilizing service data to improve operational outcomes is required.

Skills

Contact centre operations
Service strategy
Workforce management
Vendor management
Customer experience
Team leadership
Performance management
Quality assurance
Data analysis
Process improvement
Operational risk management
Strategic planning
Coaching
Change management
Utility billing
Stakeholder management

Benefits

Health benefits
Dental benefits
Health Spending Account
Deferred Profit Sharing Plan
RRSP Matching
Continuous learning support
Paid personal days
Paid sick days
Summer hours
Company sponsored social events

Visa sponsorship

Not detected in the job text

Keywords

Contact Centre
Service Operations
Workforce Management
Vendor Management
Customer Experience
Submetering
Utility Billing
Performance Metrics
Quality Assurance
Continuous Improvement
Operational Strategy
Data Analysis
Leadership
Governance
SaaS
Decarbonization
Service Level Agreements
Escalation Management
Process Optimization
Outbound Dialers
Credit Collections
Regulatory Compliance
Team Development
Operational Risk

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Work requirements

Jobs in Canada