Jobs in Canada

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Added 27 mins ago
CC
RQ11836 - Software Developer
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Must have Experience:
Added 27 mins ago
CC
RQ11513 - Applications Architect
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Must Have Experience:
Added 27 mins ago
JI
Senior Project Manager – ERP Implementations | Gestionnaire de projets senior – Implantations ERP
Jesta I.S.
Montreal, QC
- Full-time
Hybrid work: two days per week in our Montreal office
Added 43 mins ago
EC
Outside Sales Representative
Eaton Corporation
Delta, BC
- Full-time
Provide sales and technical assistance, quotations, pricing support and solutions to help customers address their business needs.
Added 57 mins ago
AA
Spécialiste des Systèmes de Freinage / Braking System Specialist
Airbus Aircraft
Montreal, QC
- Full-time
…l’enquête jusqu’à la cause fondamentale et en mettant en œuvre des solutions robustes et…
Added 1 hour ago
LT
Senior Hardware Engineer
LMI Technologies
Burnaby, BC
- Full-time
Salary Range: $108,000 - $153,000 + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance)
Added 1 hour ago
A
Senior Full Stack Enginner
adidas
Woodbridge, ON
- Full-time
adidas NAM Tech is enhancing enterprise web applications that support essential business processes across the NAM market. We are seeking a senior, hands-on full-stack engineer with…
Added 1 hour ago
VC
Enterprise Implementation Consultant (Salesforce Commerce Migration)
VTRAC Consulting Corporation (WBE)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
VTRAC Consulting Corporation Intelligent Solutions
Added 1 hour ago
CW
B2B Sales Executive
City Wide Facility Solutions
Coquitlam, BC
- $50,000 to $100,000 CAD / year
- Full-time
BUILD RELATIONSHIPS. DRIVE NEW BUSINESS. GROW YOUR SALES CAREER.
Added 1 hour ago
CW
B2B Sales Executive
City Wide Facility Solutions
Vancouver, BC
- $50,000 to $100,000 CAD / year
- Full-time
BUILD RELATIONSHIPS. DRIVE NEW BUSINESS. GROW YOUR SALES CAREER.
Added 1 hour ago
CW
B2B Sales Executive
City Wide Facility Solutions
Burnaby, BC
- $50,000 to $100,000 CAD / year
- Full-time
BUILD RELATIONSHIPS. DRIVE NEW BUSINESS. GROW YOUR SALES CAREER.
Added 1 hour ago
M
Senior Marketing Specialist- US and Canada Locations
Marsh
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and…
Added 1 hour ago
GD
QMS Auditor
General Dynamics Land Systems–Canada
London, ON
- Full-time
…we are a global leader in land and amphibious combat vehicle solutions, where our specialists - among Canada's finest in machining, materials, electronics, software development,…
Added 1 hour ago
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Machine Learning Scientist I
Wayfair
Toronto, ON
- $132,440 to $145,684 CAD / year
- Full-time
This is a Toronto based opportunity with a 3 day in office expectation (Tuesday - Thursday) with 2 days remote (Monday and Friday)
Added 1 hour ago
JI
Product Owner – Wholesale & Demand Planning | Responsable produit
Jesta I.S.
Montreal, QC
- Full-time
Hybrid work arrangement, with a minimum of two days per week in our Montreal office
Added 1 hour ago
D
Security advisor
Desjardins
Montreal, QC · Levis, QC
- Full-time
…security-related initiatives and development projects. You propose solutions to improve or optimize standards, policies and programs. Your projects and initiatives require extensive…
Added 1 hour ago
D
Advisor, Legal and regulatory compliance
Desjardins
Quebec, QC
- Full-time
…of intervention and development initiatives. You recommend solutions to improve or optimize standards, policies and programs. Your projects and initiatives require extensive knowledge of…
Added 1 hour ago
C
Junior Developer
Citi
Mississauga, ON
- Full-time
We are seeking a talented and passionate Junior Developer to join our Operations Workbench team. You will be a key contributor to the development of our new, cutting-edge platform. You will…
Added 1 hour ago
C
BOH Supervisor Windermere
Cineplex
AB · CPX Windermere & VIP
- Part-time
As a rapidly expanding area of Cineplex’s business, the Cineplex VIP Cinemas offers exciting food and beverage career opportunities for energetic, experienced individuals who are looking…
Added 1 hour ago
Bilingual Bank Customer Service Representative
Canadian Tire Corporation
ON · Timmins, ON · Sudbury, ON · Hamilton, ON · Cornwall, ON · North Bay, ON · Belleville, ON · Toronto, ON · Windsor, ON · Ottawa, ON · Grimsby, ON · Hawkesbury, ON · Fort Erie, ON · Carleton Place, ON · Tecumseh, ON · Amherstburg, ON · Owen Sound, ON · Greater Napanee, ON · Niagara Falls, ON · St. Catharines, ON · Orleans, ON · Chatham-Kent, ON
Candidates must have availability across days, evenings and weekends
Added 1 hour ago
CP
Director of Construction
Crowne Pacific Development Corp
Campbell River, BC
- Full-time
Monitor project performance, identify risks, and implement solutions.
Added 1 hour ago
L
Applied AI/ML Scientist
lululemon
Vancouver, BC
- Full-time
…unified data foundation, advanced analytics capabilities, and AI solutions across lululemon’s vertically integrated retail ecosystem, embedding strong data governance and responsible AI…
Added 1 hour ago
HT
Director, Global Marketing & Sales Enablement
Husky Technologies
Bolton, ON
- Full-time
…customer engagement, and sales capabilities to deliver measurable business…
Added 1 hour ago
L
Senior Manager - Apparel Innovation Development
lululemon
Vancouver, BC
- Full-time
…you will identify and provide innovative construction and fit solutions while delivering product of the highest quality for our guests and athletes to go beyond their potential. Working…

Metergy Solutions

Director of Service (Contact Centre)

Toronto, ON, Canada

$130,000 - $150,000 a year

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Pay: $130,000 - $150,000 a year
Experience: 10+ years of progressive experience in customer service, contact centre operations, service operations, customer experience, training, workforce management or vendor management.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Metergy Solutions Inc. (“Metergy”)

Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.

As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.

Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the third consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.

Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.

Metergy office location is in Markham but will be moving to North York toward the end of 2026!

Position Summary

The Director of Service will lead Metergy’s service function across Canada and the U.S., spanning in-house teams and third-party service centres. This role owns the operating rhythm behind customer service, training, workforce management and vendor performance, with a clear mandate to improve the customer experience while building a stronger, more scalable service model.

This is a role for someone who wants to get close to the work: the calls, the customers, the agents, the vendors, the data and the friction points. The right person leads through people, not enforcement; builds accountability through trust, clarity and follow-through; and brings a “heck yeah, let’s figure it out” attitude to solving messy operational problems. The Director of Service will lead three direct reports: the Call Centre & Training Manager, Vendor Manager and WFM Manager.

\nResponsibilities :

Lead service operations across Canada and the U.S., spanning in-house teams and third-party centres, ensuring the experience is consistent, accurate, compliant and customer focused.
Set the service strategy, operating rhythm, performance expectations and governance model across call centre operations, training, workforce management and outsourced partners.
Develop the three direct-report leaders - Call Centre & Training Manager, Vendor Manager and WFM Manager - building capability, accountability and strong day-to-day operating discipline.
Strengthen customer service training, onboarding, coaching, quality assurance and knowledge management so agents are equipped to serve customers well.
Manage third-party service partners through clear service level expectations, performance routines, issue resolution, quality oversight and Continuous improvement plans.
Use service data, customer feedback, call listening, focus groups and frontline insight as inputs into Metergy’s Continuous improvement cycle.
Lead workforce planning and performance management across queues, channels, service levels, seasonal demand and vendor capacity.
Partner with Billing, Operations, IT, Finance, Legal and P&O to resolve systemic service issues, improve processes and reduce customer friction.
Support improvements to service technology, reporting, automation and self-service capabilities where they improve customer and agent experience.

Requirements :

10+ years of progressive experience in customer service, contact centre operations, service operations, customer experience, training, workforce management or vendor management.
Experience leading both in-house and third-party contact centre operations, with a strong understanding of how to balance customer experience, operational performance, partner governance and team engagement.
Proven ability to lead through people - creating accountability through coaching, trust, clarity, follow-through and shared ownership.
Strong understanding of contact centre metrics, workforce management, service levels, quality assurance, customer satisfaction, escalation management and operational risk.
Experience building or improving training, onboarding, coaching, quality and knowledge management programs for customer-facing teams.
Comfortable getting close to the work through focus groups, call listening, frontline feedback, customer data and operational trend reviews.
Analytical and practical, with the ability to turn service data into clear recommendations, process improvements and measurable outcomes.
Open, motivated and solutions-oriented, with the energy and willingness to bring a “heck yeah, let’s figure it out” mindset to complex service challenges.
Experience with outbound dialers, credit collections, billing-related service environments, utilities, telecommunications, property management or regulated customer communications is considered an asset.

$130,000 - $150,000 a year

Any shown ranges reflects base salary. We offer discretionary bonus and additional benefits, including health and retirement, as part of our total rewards program.

Benefits & Perks

Fully company covered heath and dental benefits from day 1

Company funded Health Spending Account

Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching

Grow with us! We provide support for continuous learning.

Paid personal and sick days on top of your vacation

Summer hours to enjoy the weather

Company sponsored social events & more!

This posting is for an existing vacancy.

Our recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.

Apply on jobs.lever.co About employer

More about this job

Responsibilities

The Director of Service will lead service operations across Canada and the U.S., managing in-house and third-party teams to ensure consistent, high-quality customer experiences. This role is responsible for setting service strategy, overseeing workforce management, and driving continuous improvement through data-driven insights.

Requirements

Candidates must have 10+ years of progressive experience in contact centre operations, service management, or customer experience leadership. A strong background in leading teams, managing vendor performance, and utilizing service data to improve operational outcomes is required.

Skills

Contact centre operations
Service strategy
Workforce management
Vendor management
Customer experience
Team leadership
Performance management
Quality assurance
Data analysis
Process improvement
Operational risk management
Strategic planning
Coaching
Change management
Utility billing
Stakeholder management

Benefits

Health benefits
Dental benefits
Health Spending Account
Deferred Profit Sharing Plan
RRSP Matching
Continuous learning support
Paid personal days
Paid sick days
Summer hours
Company sponsored social events

Visa sponsorship

Not detected in the job text

Keywords

Contact Centre
Service Operations
Workforce Management
Vendor Management
Customer Experience
Submetering
Utility Billing
Performance Metrics
Quality Assurance
Continuous Improvement
Operational Strategy
Data Analysis
Leadership
Governance
SaaS
Decarbonization
Service Level Agreements
Escalation Management
Process Optimization
Outbound Dialers
Credit Collections
Regulatory Compliance
Team Development
Operational Risk

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Work requirements

Jobs in Canada