Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
QM
Senior Analyst, Technology & Operations
Quantum Management Services Ltd.
Toronto, ON
- $35 to $38 CAD / hour
- Contract
Position: Senior Analyst, Technology & Operation
Added 10 mins ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 10 mins ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 10 mins ago
AI
Senior Financial Reporting Analyst
American Iron & Metal (AIM)
Montreal, QC
- Full-time
We are seeking an experienced Senior Financial Reporting Analyst with a strong focus on consolidation to join our finance team. In this role, you will consolidate the financial statements…
Added 10 mins ago
SG
LoanIQ Business Analyst
SRA Group
Canada
- Contract
LoanIQ Business Analyst with strong expertise in commercial and syndicated lending operations. The ideal candidate will act as the bridge between business stakeholders and technology teams,…
Added 10 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Added 10 mins ago
N
Shareholder Relations Associate
Navacord
Toronto, ON
- $50,000 to $70,000 CAD / year
- Full-time
…calculations. Legal approves contractual interpretations, the Senior Analyst validates financial/data inputs, and Finance retains payment…
Added 10 mins ago
ZS
SAP Business Analyst
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Senior Business System Configuration Analyst (SAP), Corporate Platforms
Added 10 mins ago
TI
Financial Data Analyst / Le/L'Analyste de données financières
TS Imagine
Montreal, QC
- Full-time
A Financial Data Analyst leverages and manages data that is consumed by the world’s most elite financial institutions by applying structured thinking and leveraging technology. The scope…
Added 10 mins ago
LM
Actuarial Co-Op Student (May 2027 Start Date)
Liberty Mutual Canada
Toronto, ON
- $24 to $41 CAD / hour
- Contract
Added 10 mins ago
EC
Quality Analyst
Experis Canada
Toronto, ON
- Contract
Added 10 mins ago
RC
Renewable Energy Analyst (Remote Working)
Renewable Careers
Canada
- Full-time
Added 11 mins ago
M&
Senior HR Engagement Analyst
McLean & Company
London, ON · Toronto, ON
- Full-time
engagement in their organizations, and sharing best practice research to guide them on how to improve? If so, the Senior HR Engagement Analyst role may be for you!
Added 29 mins ago
DATA ANALYST
Boutique La Vie En Rose
Montreal, QC
As a Data Analyst, you will play a central role in strategic business intelligence projects. In addition to providing guidance to various business units, you will be responsible for…
Added 29 mins ago
A
Functional Analyst
Alithya
QC · QC, Canada
- Full-time
Added 29 mins ago
C
Human Resources Information System Analyst (Dayforce)
Confidential
Toronto, ON
- Contract
Added 29 mins ago
S
Senior Consultant, Microsoft Security Engineer – Purview & AI Protection
Slalom
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…Identity and Access Administrator, SC-200 Security Operations Analyst, AZ-500 Azure Security Engineer, Microsoft Certified Cybersecurity Architect…
Added 29 mins ago
LM
Underwriting Support - Account Analyst
Liberty Mutual Canada
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
The Account Analyst is responsible for supporting the underwriting team in managing new and renewal business accounts. This role involves gathering and entering critical information into…
Added 31 mins ago
M(
System Analyst
Maritime-Ontario (M-O) Freight Lines Limited
Brampton, ON
- Full-time
As our new Systems Analyst, you’ll guide and craft internal business solutions, ensuring our projects cross the finish line. You’ll work both internally with the IT team and externally with…
Added 31 mins ago
A
Microsoft Dynamics F&O Developer
Akkodis
Calgary, AB
- Full-time
Added 31 mins ago
S
Senior Consultant, Microsoft Security Engineer – Purview & AI Protection
Slalom
Calgary, AB
- Full-time
…Identity and Access Administrator, SC-200 Security Operations Analyst, AZ-500 Azure Security Engineer, Microsoft Certified Cybersecurity Architect…
Added 34 mins ago
IF
Intern – Business Analyst
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…confident and secure about their future? As an Intern – Business Analyst, you will play a key role in delivering various technology initiatives within the IT Solutions Delivery, Enterprise,…
Added 34 mins ago
CP
HRIS Analyst
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
We are seeking an HRIS Analyst to help configure, enhance, and support CAAT’s Workday platform to meet the evolving needs of our organization.
Added 42 mins ago
SJ
Senior Analyst, FP&A (Financial Planning and Analysis)
SC Johnson
Brantford, ON · CAN - Brantford
- Full-time
As a Senior Analyst, FP&A you'll play a key role in driving business performance by partnering with stakeholders across our Consumer business. You'll provide strategic financial support to…
Added 42 mins ago
D
Analyst, Media Effectiveness
dentsu
Toronto, ON
- Full-time
The Analyst, Media Effectiveness supports the measurement and evaluation of media performance, helping deliver actionable insights and support data-driven decision-making across client…

Metergy Solutions

Workforce Management Analyst

Toronto, ON, Canada

$75,000 - $90,000 a year

Apply About employer

Applications open in a new tab.

Job details

Pay: $75,000 - $90,000 a year
Experience: 5+ years of Workforce Management experience within a contact centre environment.
Posting language: English
Posted: Oct 21, 2026

Original job description

About Metergy Solutions Inc. (“Metergy”)

Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.

As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.

Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the third consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.

Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.

Metergy office location is in Markham but will be moving to North York toward the end of 2026!

Position Summary :

The Workforce Management Analyst is responsible for the end-to-end Workforce Management function supporting Metergy's service operations across Canada and the U.S. This is a highly hands-on role that owns forecasting, capacity planning, scheduling, intraday management, workforce reporting and operational analysis.

Unlike larger contact centres where these functions are split across multiple specialists, this role is responsible for the entire workforce management lifecycle. The successful candidate will personally develop forecasts, build staffing models, manage schedules, monitor intraday performance, analyze trends and produce reporting that supports operational decision-making.

The Workforce Management analyst will serve as the workforce planning subject matter expert for the organization, partnering closely with Service leadership to ensure the right resources are available at the right time to meet customer demand, service level objectives and business goals.

\nResponsibilities:

Own the Workforce Management function across customer service operations in Canada and the U.S.
Develop short, medium and long-term forecasts using historical data, growth assumptions, operational trends and business drivers.
Build staffing and capacity plans that align customer demand with service level objectives and business requirements.
Create and maintain schedules across all internal sites and outsourced partners, balancing efficiency, customer experience and employee experience.
Manage intraday operations, monitoring real-time performance and making adjustments to staffing plans as conditions change.
Analyze workforce performance including service levels, occupancy, adherence, shrinkage, handle times and forecast accuracy.
Produce daily, weekly, monthly, quarterly and annual workforce management reporting packages.
Identify trends, risks and opportunities through operational analysis and provide actionable recommendations to leadership.
Leverage Genesys Workforce Management tools to improve forecasting accuracy, scheduling effectiveness and operational performance.
Partner with Service leadership to support hiring plans, onboarding schedules, training initiatives and operational projects.
Provide workforce management insights that support Continuous Improvement initiatives across the service organization.
Act as the primary subject matter expert for workforce planning, forecasting, scheduling and reporting

Requirements :

5+ years of Workforce Management experience within a contact centre environment.
Demonstrated expertise in all core workforce management disciplines, including:

Forecasting

Capacity Planning

Scheduling

Intraday Management

Workforce Reporting

Workforce Analytics and Business Analysis

Advanced Genesys Workforce Management experience is required.
Proven experience building forecasts, staffing models and schedules in a multi-site environment.
Strong understanding of contact centre metrics including service levels, occupancy, adherence, shrinkage, average handle time and forecasting accuracy.
Advanced analytical and problem-solving skills with the ability to translate data into operational recommendations.
Strong proficiency in Excel and workforce reporting tools.
Ability to operate independently and successfully manage multiple workforce management functions simultaneously.
Strong communication and stakeholder management skills.
Experience supporting outsourced contact centre partners is considered an asset.
Experience supporting customer service operations across Canada and the U.S. is considered an asset.

$75,000 - $90,000 a year

Any shown ranges reflects base salary. We offer discretionary bonus and additional benefits, including health and retirement, as part of our total rewards program.

Benefits & Perks

Fully company covered heath and dental benefits from day 1

Company funded Health Spending Account

Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching

Grow with us! We provide support for continuous learning.

Paid personal and sick days on top of your vacation

Summer hours to enjoy the weather

Company sponsored social events & more!

This posting is for an existing vacancy.

Our recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.

Apply About employer

More about this job

Responsibilities

The Workforce Management Analyst is responsible for the end-to-end workforce management lifecycle, including forecasting, capacity planning, and scheduling for service operations. They will monitor intraday performance, analyze trends, and provide actionable reporting to support operational decision-making.

Requirements

Candidates must have 5+ years of workforce management experience within a contact centre environment and advanced proficiency in Genesys Workforce Management tools. Strong analytical skills and the ability to build staffing models in a multi-site environment are essential.

Skills

Workforce management
Forecasting
Capacity planning
Scheduling
Intraday management
Workforce reporting
Workforce analytics
Business analysis
Genesys workforce management
Contact centre metrics
Staffing models
Data analysis
Problem-solving
Excel
Stakeholder management
Communication

Benefits

Health benefits
Dental benefits
Health spending account
Deferred profit sharing plan
RRSP matching
Continuous learning support
Paid personal days
Paid sick days
Summer hours
Company sponsored social events

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Forecasting
Capacity Planning
Scheduling
Intraday Management
Workforce Reporting
Workforce Analytics
Genesys
Contact Centre
Service Levels
Occupancy
Adherence
Shrinkage
Average Handle Time
Business Analysis
Excel
Submetering
Utility Billing
SaaS
Operational Analysis
Continuous Improvement
Stakeholder Management
Multi-site Environment
Staffing Models
Data-driven Decision Making

Report this job