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001 - Student Support Officer

Métis Nation of Ontario · Atikokan, ON, Canada · Bancroft, ON, Canada · Barrie, ON, Canada · Blind River, ON, Canada · Brampton, ON, Canada · Chapleau, ON, Canada · Cochrane, ON, Canada · Dryden, ON, Canada · Fort Frances, ON, Canada · Geraldton, ON, Canada · Gravenhurst, ON, Canada · Greater Napanee, ON, Canada · Haileybury, ON, Canada · Hamilton, ON, Canada · ON, Canada · Kingston, ON, Canada · Kitchener, ON, Canada · London, ON, Canada · Mattawa, ON, Canada · Midland, ON, Canada · North Bay, ON, Canada · Ottawa, ON, Canada · Owen Sound, ON, Canada · Peterborough, ON, Canada · Renfrew, ON, Canada · Sault Ste. Marie, ON, Canada · Sudbury, ON, Canada · Thorold, ON, Canada · Thunder Bay, ON, Canada · Timmins, ON, Canada · Toronto, ON, Canada · Whitby, ON, Canada · Windsor, ON, Canada · Kenora, ON, Canada · Napanee, ON, Canada

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Métis Nation of Ontario

001 - Student Support Officer

Atikokan, ON, Canada
Bancroft, ON, Canada
Barrie, ON, Canada
Blind River, ON, Canada
Brampton, ON, Canada
Chapleau, ON, Canada
Cochrane, ON, Canada
Dryden, ON, Canada
Fort Frances, ON, Canada
Geraldton, ON, Canada
Gravenhurst, ON, Canada
Greater Napanee, ON, Canada
Haileybury, ON, Canada
Hamilton, ON, Canada
ON, Canada
Kingston, ON, Canada
Kitchener, ON, Canada
London, ON, Canada
Mattawa, ON, Canada
Midland, ON, Canada
North Bay, ON, Canada
Ottawa, ON, Canada
Owen Sound, ON, Canada
Peterborough, ON, Canada
Renfrew, ON, Canada
Sault Ste. Marie, ON, Canada
Sudbury, ON, Canada
Thorold, ON, Canada
Thunder Bay, ON, Canada
Timmins, ON, Canada
Toronto, ON, Canada
Whitby, ON, Canada
Windsor, ON, Canada
Kenora, ON, Canada
Napanee, ON, Canada

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Job details

Apply by: Nov 10, 2026
Experience: 1 to 3 years of experience
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Details: Existing vacancy

Fixed Term

MNO’s culture is at our core

The MNO workplace culture is full of potential ready to be unlocked. As our Self-Governance agreement materializes, we are building a workplace culture of action, responsibility, and most importantly a desire to serve the Métis community. When defining what MNO culture is, it’s difficult, because of our diverse leadership styles, and the different programs and services offered. What that really means is there is a place for almost everyone under the MNO employer umbrella. We recognize people are different, and that is our source of strength. We bring opinions together, welcome healthy conflict, and look to always find answers, not problems.

Click here to learn about the Métis Nation of Ontario, and help you decide if we are the right fit for you

What We Can Offer You

4% Vacation pay
Pension plan
Annual paid two-week holiday closure in December
16 paid public and employer holidays
15 paid health & wellness days
Challenging, multi-disciplinary work environment that fosters learning and professional development
Substantial educational incentive to promote personal and professional growth
An opportunity to make a direct or indirect impact on the lives of the Métis Peoples across the Province
Other perks
- Employee Assistance Plan
- Telemedicine plan
- Goodlife corporate membership discount
- Bell Mobility's exclusive partner program
- Staple's corporate discount
- Dell member purchase program
- Mark's corporate discount

About the Role:

The Student Support Officer is responsible for the day-to-day operations of the MNO’s Post-Secondary Education direct funding programs- inclusive of the PSE Financial Assistance Program, PSE Travel Support Program, PSE Tutoring Support Program and Student Bursary Program. The administration of these programs involves ensuring program eligibility, facilitating application processes, student contracting, communication and program compliance.

What You Will Be Doing:

Ensure that the goals and objectives of the MNO Education and Training programs deliver post-secondary education funding programs
Case manage client files effectively, which involves ongoing monitoring of client progress and outcomes
Provide program referrals to meet client needs as required
Follow up with clients after they have completed their programs and offer additional support, if required, to ensure long-term client success
Liaise with MNO staff, specifically labour market staff, and maintain knowledge of current and expected labour market needs as required
Assist with the planning, promotion and participation in community outreach activities to promote programs and services
Assist in the development of partnerships with indigenous organizations, education and training institutions and other stakeholders
Update the client information system on time
Evaluate the effectiveness of service and program delivery
Organize and facilitate community events to enhance client and community knowledge, improve client access, and provide cultural sensitivity training
Promotes the values of the organization within the workplace and in the community by demonstrating positive and professional relationships with others (employees, citizens, council, volunteers, advocates, etc.)
Reports all unsafe conditions, hazards or practices, accidents and incidents by the Occupational Health and Safety Act and adheres to all Health and Safety requirements within the MNO’s policies and procedures and provincial legislation
Performs other job/branch-related duties as required

Qualifications:

College Diploma (1 or 2 year)
1 to 3 years of experience
Client service experience
Demonstrated social services/community support experience
Experience dealing with confidential information
Experience working in coordinating and delivering community-based programs or projects
Strong desire to act in the service of the Métis Citizens, to advance and uphold Métis rights and culture
A high degree of technology literacy and proficiency in standard office equipment
Advanced communications skills
Organization skills and time/priority management
Highly detail-oriented
Demonstrated ability to problem-solve, demonstrate sound judgement, and make decisions independently within set processes and procedures
Demonstrated ability to work alone/independently with minimal supervision

AODA Statement

The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion. The Métis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process. These accommodations will extend to all aspects of the employment relationship including recruitment and selection.

Please email human resources if you require an accommodation during the hiring process.

Special Services Organization

The Métis Nation of Ontario is a special services organization. All applicants are encouraged to apply. Preference may be given to qualified applicants who meet the requirements for MNO Citizenship as per the MNO Bylaws and who are in good standing.

The Métis Nation of Ontario uses Artificial Intelligence (AI) to help in the screening and assessing of applicants within our Applicant Tracking System (ATS).

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More about this job

Responsibilities

The Student Support Officer manages the day-to-day operations of post-secondary education funding programs, including eligibility verification and student contracting. They also provide case management, facilitate community outreach, and maintain partnerships with educational and indigenous organizations.

Requirements

Candidates must possess a college diploma and 1 to 3 years of experience in client service or community support. Strong organizational skills, technology literacy, and the ability to work independently are essential for this role.

Skills

Case management
Client service
Community outreach
Program administration
Data entry
Problem-solving
Time management
Communication skills
Technology literacy
Project coordination
Cultural sensitivity
Relationship management
Compliance monitoring
Stakeholder engagement

Benefits

Vacation pay
Pension plan
Annual paid two-week holiday closure
Paid public and employer holidays
Paid health and wellness days
Educational incentive
Employee Assistance Plan
Telemedicine plan
Goodlife corporate membership discount
Bell Mobility exclusive partner program
Staple's corporate discount
Dell member purchase program
Mark's corporate discount

Visa sponsorship

Not detected in the job text

Keywords

Post-secondary education
Financial assistance
Case management
Community outreach
Indigenous organizations
Program compliance
Client information system
Cultural sensitivity
Occupational Health and Safety Act
Social services
Project management
Administrative support
Student bursary
Labour market
Stakeholder relations

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