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Added 14 mins ago
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Full-time
Lead programs and initiatives that support employee wellness, engagement, recognition, community involvement, and organizational culture.
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Metis Nation Saskatchewan

Citizen Support Worker

Carrot River, SK, Canada
Moose Range No. 486, SK, Canada

Pay: Up to $58,366 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

POSITION TITLE: Citizen Support Worker

DEPARTMENT: Ma Faamii

CLASSIFICATION: MGO-05

SALARY RANGE: Starting at $58,366.00 Per Annum

POSITION TYPE: Full-time, Permanent

LOCATION: Nipawin, Melfort or Carrot River

ACCOUNTABLE TO: Ma Faamii Operations Supervisor

Brief Overview:

Under the direction of the Ma Faamii Operations Supervisor, the Citizen Support Worker will provide support to Métis citizens in ER2 in addressing the challenges in navigating and accessing the complex multi-agency systems currently in place. The Citizen Support Worker will assist Métis citizens and their families connect to housing, mental and physical health support, addictions support, food security, family supports, cultural supports, clothing, and social supports which are close to their home community.

Key Responsibilities:

Assist Métis citizens in addressing the challenges of navigating multijurisdictional human systems. This includes but not limited to housing, addictions services, social services, child and family services, transportation, personal identification, mental and physical health supports, cultural supports, family supports, food security, winter clothing, systematic barriers, etc.
As a Ma Faamii team member, develop a comprehensive provincial inventory of support services available to address client’s needs.
Develop effective and collaborative working relationships with community agencies and other community service providers.
Assist Métis citizens who have previously accessed services (Justice, Health, Foster Care, etc.) through navigation supports so they can return safely to their home community.
Maintain prompt, accurate, and professional documentation of all citizen interactions, ensuring that records are completed in a timely manner, contain all relevant details, and are documented objectively. Attend and facilitate mobile engagement activities within your assigned region a minimum of two to three times per month, or as directed by your Supervisor or Manager.
Maintain a professional presence, engage effectively with citizens, and support program objectives through consistent community outreach and follow-up.
Attend and participate in community events as an official representative of MN-S and Ma Faamii, as scheduled or directed by management.
Engage with citizens, stakeholders, and community partners in a professional, respectful, and culturally appropriate manner, while promoting government programs, services, and objectives.
Other duties as assigned by supervisor.

Qualifications:

Post-secondary education in human services or equivalent combination of academic, professional and/or lived experience.
Experience in navigating multi-jurisdictional public systems.
Experience in community or public services.
Ability to communicate in Indigenous languages is an asset but not a requirement.
Case management experience is considered an asset.

Knowledge and Skills:

Familiar with the principles of person-centered and trauma-informed care.
Extensive knowledge of available community resources.
Effective in-person and digital communication skills.
Knowledge of intergenerational trauma and/or working with Indigenous people, families and/or communities. Specifically, the unique challenges and experiences of Métis citizens.
Understanding of the factors which contribute to housing instabilities, mental health challenges, and addictions.
Understanding of the dynamics of inter-governmental system barriers related to accessing housing, health care, food security, mental health care, child and family services, social services, transportation, etc.
Strong organizational, analytical, problem-solving, and reporting skills.
Ability to multitask in a fast-paced environment.
Full Microsoft Office 365 suite and Adobe tools.
Ability to travel.

Additional Requirements:

Must have a valid Saskatchewan driver’s license and access reliable transportation.
Must be able to provide a satisfactory Criminal Record Check with the Vulnerable Sector.
Must be willing to travel 1-3 times per month within the province.
Applicants must be able to work in a secure location maintaining client confidentiality.
Please submit your application by 11:59pm on October 19, 2026.

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More about this job

Responsibilities

Support Métis citizens and their families in navigating multi-agency systems and connecting with housing, health, addictions, food security, family, cultural, and other community services. Build relationships with service providers, maintain accurate client records, conduct community outreach and engagement, and represent Ma Faamii and MN-S at community events.

Requirements

Post-secondary education in human services or an equivalent combination of academic, professional, or lived experience is required, along with experience navigating multi-jurisdictional public systems and experience in community or public services. Applicants need knowledge of person-centered and trauma-informed care, Indigenous and Métis community experiences, community resources, and system barriers; a valid Saskatchewan driver’s license, reliable transportation, travel availability, and a satisfactory Vulnerable Sector Criminal Record Check are also required.

Skills

Case Management
Community Outreach
Resource Navigation
Interagency Collaboration
Person-Centered Care
Trauma-Informed Care
Culturally Appropriate Communication
Client Documentation
Community Resource Knowledge
Problem-Solving
Organization
Reporting
Microsoft Office 365
Adobe Tools
Indigenous Community Support
Travel

Visa sponsorship

Not detected in the job text

Keywords

Métis Citizen Support
Human Services
Multi-Jurisdictional Systems
Case Management
Community Resources
Housing Support
Mental Health Support
Addictions Support
Food Security
Family Support
Cultural Support
Person-Centered Care
Trauma-Informed Care
Intergenerational Trauma
Community Outreach
Client Documentation
Interagency Collaboration
Indigenous Communities
Microsoft Office 365
Adobe Tools
Saskatchewan Driver’s License
Vulnerable Sector Criminal Record Check
Client Confidentiality

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