Medical Transportation Assistance Rep

POSITION TITLE: Medical Transportation Assistance Representative 

DEPARTMENT: Health and Mental Health & Addictions

CLASSIFICATION: MGO-04

SALARY RANGE: Starting at $53,060.00 Per Annum

POSITION TYPE: Full-time, Permanent 

LOCATION: Saskatoon 

ACCOUNTABLE TO: HMHA Program Manager 

Brief Overview: 

The Métis Nation–Saskatchewan Ministry of Health and Mental Health & Addictions (HMHA) is seeking a strong team player, committed to quality service to carry out objectives of the Department of HMHA and to provide a range of services as the Medical Transportation Assistance Representative.

The Medical Transportation Assistance Representative supports eligible MN-S citizens to access medically necessary appointments by coordinating travel logistics, processing reimbursements, and guiding clients through the program eligibility and documentation process. This role delivers timely, culturally safe, client-centered service; liaises with health providers, carriers, and internal teams; and ensures compliance with program policy, privacy legislation, and funding agreements.

Key Responsibilities: 

Citizen Service & Intake

• Collaborate with Ma Faamii to provide front-line support for MTAP inquiries (phone, email, in-person), explaining eligibility, required documents, and timelines.
• Support intake and verification (citizenship/eligibility), obtain consent, and set up files in the case management/CRM system.
• Offer trauma-informed, culturally safe assistance tailored to the needs of Métis clients, Elders, and clients with complex barriers.

Transportation Coordination

• Arrange or authorize travel to medically necessary, pre-approved appointments (e.g., scheduled procedures, specialist visits).
• Coordinate ground travel (community shuttles, taxis), intercity bus/air (where eligible), and accommodations/meals as per policy.
• Troubleshoot itinerary changes, cancellations, and urgent requests; communicate clearly with clients and vendors.

Claims & Reimbursement Processing

• Review and validate documentation (referrals, appointment confirmations, receipts).
• Calculate mileage, per diems, escorts, accommodations, and incidentals in line with MTAP rates and policy.
• Prepare and process reimbursements, ensuring accuracy, timeliness, and audit-readiness.

Data, Reporting & Compliance

• Maintain accurate, up-to-date client records in CRM/case management and shared drives, following privacy and retention rules.
• Produce routine metrics (volumes, turnaround times, spend by category) and support audits and quality improvement reviews.
• Adhere to MN- S policies, funding terms, and applicable legislation (e.g., HIPA, FOIP), escalating exceptions and risks.

Collaboration & Program Improvement

• Liaise with clinics/hospitals, transportation providers, and internal Health/Finance teams to resolve issues and optimize workflows.
• Identify client trends and barriers; recommend service improvements, forms/template updates, and policy clarifications.
• Support outreach and education to communities on how to access MTAP supports.
• Other duties as assigned. 

Qualifications 

• Certificate or diploma in Office/Business Administration, Community/Health Services, Human Services, or related field; equivalent experience considered.
• 1–3 years in client services, health navigation, benefits/claims processing, or administrative coordination; experience with Indigenous-serving programs is an asset.
• Knowledge of MN–S, Métis culture and communities in Saskatchewan; ability to provide culturally safe service.

Knowledge and skills: 

• Knowledge of Métis culture
• Strong communication skills including speaking, writing, and active listening skills 
• Strong computer skills (including Microsoft Word, Excel, database software, electronic communication tools such as Microsoft Outlook)
• Strong time-management skills along with the ability to prioritize daily tasks, organizational skills, and effective decision-making abilities
• Willingness to work within a team environment
• Professional telephone etiquette
• Exceptional written and oral communications skills
• Excellent work attendance
• Sound problem solving and decision-making skills as well as attention to detail
• Interpersonal skills and an ability to demonstrate de-escalation and conflict resolution in difficult situations

Additional requirements:

• A valid Saskatchewan driver’s license and/or access to reliable transportation to our downtown location would be required.
• The successful candidate must undergo a Criminal Record Check with the vulnerable sector.
• Please submit your application by 9:59 PM on November 5, 2026.