Front Desk Agent
- Saskatoon, SK, Canada
SALARY RANGE: Starting at $21.77 per hour · Part-time
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Job details
- Pay
- SALARY RANGE: Starting at $21.77 per hour
- Job type
- Part-time
- Apply by
- Posting language
- English
- Posted
Original job description
POSITION TITLE: Front Desk Agent
DEPARTMENT: Infrastructure
CLASSIFICATION: MGO-02
SALARY RANGE: Starting at $21.77 per hour
POSITION TYPE: Part-time, Permanent
LOCATION: Saskatoon, Saskatchewan
ACCOUNTABLE TO : Infrastructure Operations Manager
Brief Overview
Métis Nation – Saskatchewan (MN-S) is seeking a dedicated team player committed to delivering high-quality service to support the objectives of MN-S and will provide a range of guest services as a Front Desk Agent.
MN-S is seeking dedicated and detail-oriented staff to join our team at a new 30-unit building located in downtown Saskatoon, which is designed to accommodate Métis Citizens travelling to Saskatoon for medical appointments and other needs.
The ideal candidate will manage guest records, respond to guest requests, address security concerns, and oversee housekeeping staff to ensure an exceptional experience for our guests. This role requires a high level of attention to detail, efficiency, and a commitment to providing superior service.
Key Responsibilities
DEPARTMENT: Infrastructure
CLASSIFICATION: MGO-02
SALARY RANGE: Starting at $21.77 per hour
POSITION TYPE: Part-time, Permanent
LOCATION: Saskatoon, Saskatchewan
ACCOUNTABLE TO : Infrastructure Operations Manager
Brief Overview
Métis Nation – Saskatchewan (MN-S) is seeking a dedicated team player committed to delivering high-quality service to support the objectives of MN-S and will provide a range of guest services as a Front Desk Agent.
MN-S is seeking dedicated and detail-oriented staff to join our team at a new 30-unit building located in downtown Saskatoon, which is designed to accommodate Métis Citizens travelling to Saskatoon for medical appointments and other needs.
The ideal candidate will manage guest records, respond to guest requests, address security concerns, and oversee housekeeping staff to ensure an exceptional experience for our guests. This role requires a high level of attention to detail, efficiency, and a commitment to providing superior service.
Key Responsibilities
- Guest check-ins/outs: register guests, assign parking.
- Review hotel procedures, rules and policies with guests.
- Address general security issues.
- Maintain accurate records of guest profiles, billing records, maintenance issues, email responses, and communication with guests before, during, and after checkout.
- Run daily end-of-shift audit reports and routine reporting.
- Distribute and collect guest satisfaction surveys.
- Maintain an inventory of vacancies, reservations and room assignments.
- Maintain and replenish housekeeping supplies and amenities as needed.
- Report maintenance issues or safety hazards.
- Respond promptly and courteously to general inquiries or guest requests.
- Adhere to all safety, OH&S and hygiene standards.
- Ensure compliance with hotel policies and procedures.
- Address and resolve any housekeeping concerns.
- Other duties as assigned by the Infrastructure Operations Manager.
- Education: High school diploma or equivalent.
- Experience: A minimum of two years in front desk, administration, or hotel settings.
- Hospitality experience or training is preferred.
- Ability to understand and follow verbal and written instructions.
- Excellent communication skills.
- Knowledge and experience working with computer software systems.
- Ability to post and balance charges accurately.
- Basic accounting knowledge.
- Ability to lift and carry up to 50 pounds.
- Physical ability to perform general cleaning tasks involving squatting, twisting, bending, and kneeling.
- Working knowledge of hotel operations methods and techniques.
- Ability to work alone and independently.
- Capable of climbing ladders and working from heights.
- Trustworthy and reliable.
- Valid Saskatchewan driver’s license and access to reliable transportation.
- Must undergo a Criminal Record Check.
- Please submit your application by 11:59 p.m. on November 11, 2026.
More about this job
Responsibilities
Register guests, manage reservations and room assignments, maintain accurate guest and billing records, and respond courteously to inquiries and requests. Support security and safety, coordinate housekeeping supplies and concerns, report maintenance issues, and complete shift audits and routine reporting.
Requirements
A high school diploma or equivalent and at least two years of experience in front desk, administration, or hotel settings are required; hospitality experience or training is preferred. Candidates need strong communication and computer skills, basic accounting ability, physical capacity for lifting and cleaning tasks, a valid Saskatchewan driver’s license with reliable transportation, and must undergo a Criminal Record Check.
Skills
- Guest Check-In and Check-Out
- Guest Relations
- Reservation Management
- Recordkeeping
- Billing and Charge Balancing
- Basic Accounting
- Computer Software Systems
- Communication
- Security Awareness
- Housekeeping Coordination
- Inventory Management
- Maintenance Reporting
- Safety and Hygiene Compliance
- Problem Resolution
- Independent Work
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
- Security & Safety
Keywords
- Front Desk
- Hospitality
- Guest Services
- Guest Check-In
- Guest Check-Out
- Guest Records
- Reservations
- Room Assignments
- Parking Assignments
- Billing Records
- Charge Balancing
- Basic Accounting
- End-of-Shift Audit Reports
- Guest Satisfaction Surveys
- Housekeeping
- Housekeeping Supplies
- Maintenance Reporting
- Security
- Safety Standards
- Occupational Health and Safety
- Hygiene Standards
- Computer Software Systems
- Guest Communication
- Criminal Record Check
- Saskatchewan Driver’s License