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Added 5 hours ago
TD
Online Data Analyst - French (Canada)
TELUS Digital
Remote, Canada
- Contract
- Remote
…collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and contribute to the development of innovative AI technologies used…
Added 5 hours ago
CI
Bilingual Reimbursement Specialist
Calian in Space & Technology
Ottawa, ON
- Full-time
Build and maintain strong relationships with a variety of customers (patients, HCPs, caregivers).
Added 10 hours ago
SG
Rating Analyst – Infrastructure & Project Finance Ratings, Toronto or Mexico City
S&P Global
Toronto, ON
- Full-time
…innovation. This is a high-exposure opportunity where you will build your expertise while contributing directly to the team's strategic priorities across a globally significant…
Added 14 hours ago
K
Engagement Analyst (12 Month Contract)
KPMG
ON · Toronto, Ontario
- Full-time
At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the…
Added 14 hours ago
R
2027 Capital Markets, Global Equities, Quantitative Trading Analyst (16 Months, Co-op)
RBC
Toronto, ON
- Full-time
Step into the future of trading with RBC Capital Markets! We’re seeking a Quantitative Trading Analyst to join our Equites team on the largest trading floor in Canada. You will harness…
Added 14 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 14 hours ago
SG
Rating Analyst – Infrastructure & Project Finance Ratings, Toronto or Mexico City
S&P Global
Toronto, ON
- Full-time
…innovation. This is a high-exposure opportunity where you will build your expertise while contributing directly to the team's strategic priorities across a globally significant…
Added 16 hours ago
T
Modelling / Forecasting Senior Analyst (Quants)
TD
Toronto, ON · Markham, ON
- Full-time
Added 18 hours ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 18 hours ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 18 hours ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 23 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 day ago
S
IT Business Analyst – Finance
Sanimax
Montreal, QC
- Full-time
Minimum of 5 years of Business Analyst experience, with significant experience supporting finance, ERP, and business transformation initiatives.
Added 1 day ago
LC
Analyst, Master Data
Loblaw Companies Limited
Toronto, ON
- Full-time
Article Analyst, Data Operations, Brampton, ON
Added 1 day ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 1 day ago
R
Senior Risk Analyst
RBC
Toronto, ON
- Full-time
We’re seeking a Senior Risk Analyst to serve as the operational backbone of our risk management function. This role ensures the team stays on top of critical risk issues, audit findings,…
Added 1 day ago
T
Senior Specialized Finance Analyst
TD
Toronto, ON · Laval, QC
- Full-time
Senior Financial analyst – Capital management and Executive Reporting
Added 1 day ago
T
Senior Business Analyst – Data Management & Enablement
TD
Toronto, ON
- Full-time
The Senior Business Analyst supports enterprise data management initiatives through data literacy, persona management, communications, reporting, and adoption activities. Working closely…
Added 1 day ago
T
TDS Operations Analyst II
TD
Toronto, ON
- Full-time
Reporting to the Group Manager, Corporate Lending Operations Administration, the Operations Analyst II is responsible for performing loan administration, payment processing, reconciliation,…
Added 1 day ago
T
Senior Salesforce Analyst, Marketing Delivery
TD
Toronto, ON
- Full-time
…capabilities across the enterprise. The team is mandated to build and modernize TD’s digital marketing ecosystem and enable personalized, relevant, and timely 1:1 communications across…
Added 1 day ago
T
Financial Crime Risk Investigative Analyst
TD
Toronto, ON
- Full-time
The AML Financial Crime Risk Investigative Analyst provides AML analytical and/or operations process support within a defined area. As a key resource and specialist, you will build and…
Added 1 day ago
T
Senior Financial Analyst
TD
Toronto, ON
- Full-time
The Senior Finance Analyst role provides meaningful financial support to various teams within the CPB Operations, COO & Digital Transformation businesses.
Added 1 day ago
MF
Senior Portfolio Analyst
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Reporting to the Director, Portfolio Analytics, the Senior Portfolio Analyst will be a key contributor on the team responsible for delivering timely, accurate and scalable portfolio…
Added 1 day ago
Senior FP&A Analyst
Behavox
Montreal, QC
The Senior FP&A Analyst owns Behavox's core financial model - its architecture, the accounting beneath it, and the forecasts and analysis the company plans and decides by. The role exists…
Added 1 day ago
Senior FP&A Analyst
Behavox
Toronto, ON
The Senior FP&A Analyst owns Behavox's core financial model - its architecture, the accounting beneath it, and the forecasts and analysis the company plans and decides by. The role exists…

Metro Inc.

Advisor, Last Mile Optimization Ontario

Toronto, ON, Canada
Etobicoke, ON, Canada

The typical salary range for this position is $62 400.00 - $93 600.00 annually. · Full-time

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Job details

Pay: The typical salary range for this position is $62 400.00 - $93 600.00 annually.
Job type: Full-time
Apply by: Oct 28, 2026
Experience: 2 to 5 years of experience in eCommerce, logistics, transportation, or operational optimization.
Posting language: English
Posted: Sep 28, 2026

Original job description

Position Title: Advisor, Last Mile Optimization Ontario

Job Requisition ID: 49934

Career Group (ADSP): Administration

Division: Qc - Stratégie Num. / Commerce en ligne (80069071)

Department: Marketing and e-Commerce

Work Location: ON - 5559 DUNDAS STREET W

Province: Ontario

The typical salary range for this position is $62 400.00 - $93 600.00 annually. The base salary offered will be determined based on the candidate’s job-related knowledge, skills, education, experience, and internal equity considerations.

This is a posting for a new, permanent full-time position.

This job posting will close on Monday October 12, 2026.

Joining our team has its advantages!

Flexible schedule to promote work/life balance
Group insurance from the first day
Very competitive pension plan
Generous holiday policy
Personal days
Employee Assistance Program
Free parking
Opportunity for professional development

Summary

Reporting to the Manager, Last Mile Optimization, the Advisor, Last Mile Optimization contributes to the operational performance, service quality, and continuous improvement of eCommerce delivery activities executed by external delivery partners. The incumbent acts as a hands-on operational expert and analyst, responsible for monitoring daily performance indicators, identifying improvement opportunities, and providing support to stores, delivery partners, and internal teams. Their mission is to optimize last mile execution, reduce operating costs, enhance the customer experience, and ensure compliance with service standards across the eCommerce network.

SPECIFIC RESPONSIBILITiES

Last Mile Operational Performance Monitoring
Monitor delivery partner performance indicators on a daily basis.
Identify gaps against performance targets and recommend corrective actions.
Prepare weekly and monthly operational performance reports.
Participate in weekly and monthly performance reviews with external delivery partners.
Monitor the progress and completion of action and performance improvement plans.
Capacity and Operations Optimization
Analyze delivery volumes and available capacity by geographic area.
Recommend adjustments to delivery windows and operational parameters.
Support volume balancing across delivery partners when required.
Participate in the implementation of contingency plans during peak periods or major operational incidents.
Identify opportunities to improve delivery and dispatch processes.
Occasionally conduct store visits to ensure process compliance and support the implementation of operational best practices.
Store and Delivery Partner Support
Act as an operational point of contact for delivery-related issues.
Provide support to stores regarding driver- and delivery partner-related issues.
Coordinate the timely resolution of operational incidents.
Collaborate with store teams to improve the delivery experience.
Ensure consistent application of last mile standards and processes across the network.
Support 7-day operation by providing weekend coverage on a rotational basis.
Delivery Customer Experience Excellence
Analyze customer complaints and claims related to delivery.
Identify the root causes of recurring delivery incidents.
Recommend corrective actions and monitor their implementation.
Participate in initiatives aimed at improving NPS, CSAT, and eCommerce customer retention.
Monitor and identify recurring customer pain points related to delivery.
Last Mile Financial Optimization
Analyze delivery costs by partner, market, and delivery method.
Identify opportunities to reduce costs and improve productivity.
Prepare analyses and insights to support business decision-making.
Participate in monitoring delivery operating costs against budget.

Qualifications

Bachelor's degree in Logistics, Business Administration, Engineering, or a related field.
2 to 5 years of experience in eCommerce, logistics, transportation, or operational optimization.
Knowledge of eCommerce and last mile operations.
Experience in data analysis and performance management.
Experience working with delivery partners is considered an asset.
Strong analytical and problem-solving skills.
Limited travel will be required across Ontario, including overnight stays.

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.

Disclosure on Use of Artifical Intelligence in Recruitment: At METRO, we are commited to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees. At no stage does AI determine recruitment outcomes.

METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.

We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.

Please note that we will only contact those whose applications are selected.

We respectfully request that agencies do not contact us or send us unsolicited applications.

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More about this job

Responsibilities

Monitor delivery partner performance, analyze delivery capacity and costs, and identify opportunities to improve last-mile operations and customer experience. Support stores and delivery partners, resolve operational issues, and track corrective actions and service standards across the e-commerce network.

Requirements

A bachelor's degree in logistics, business administration, engineering, or a related field is required, along with 2 to 5 years of experience in e-commerce, logistics, transportation, or operational optimization. Candidates should have knowledge of e-commerce and last-mile operations, experience in data analysis and performance management, and strong analytical and problem-solving skills; limited travel across Ontario is required.

Skills

Last Mile Operations
E-Commerce Logistics
Performance Monitoring
Data Analysis
Operational Optimization
Capacity Planning
Cost Analysis
Problem-Solving
Delivery Partner Management
Customer Experience Improvement
Incident Resolution
Root Cause Analysis
Process Improvement
Performance Management
Operational Reporting
Stakeholder Collaboration

Benefits

Flexible Schedule
Group Insurance
Competitive Pension Plan
Generous Holiday Policy
Personal Days
Employee Assistance Program
Free Parking
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

E-Commerce
Last Mile Optimization
Logistics
Transportation
Delivery Partners
Operational Performance
Performance Indicators
Performance Improvement Plans
Capacity Planning
Delivery Volumes
Delivery Windows
Volume Balancing
Contingency Planning
Dispatch Processes
Store Operations
Operational Incidents
Customer Complaints
Customer Claims
Root Cause Analysis
NPS
CSAT
Customer Retention
Delivery Costs
Cost Optimization
Productivity
Budget Monitoring
Service Standards
Operational Reporting

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