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Added 11 mins ago
CF
Sprinkler Fitter - Service
Classic Fire + Life Safety
Toronto, ON
- Full-time
Schedule tests with AHJ and ensure signoff and acceptance of authorization to leave in service is returned to the project manager.
Added 11 mins ago
A
Senior Front-End Web Developer
Accenture
Toronto, ON
- Full-time
…design and build impactful experiences fueled by technology that change the way people work and live. With expertise in product strategy, design, innovation, and delivery transformation at…
Added 26 mins ago
HC
Director of Facilities & Capital Infrastructure
Hastings County
Belleville, ON
- Full-time
…Administrative Officer. As a member of the County's senior management team, the Director of Facilities and Capital Infrastructure provides leadership for the planning, operation,…
Added 26 mins ago
PH
Clinical Informatics Specialist, Radiation Therapist P2BI
Provincial Health Services Authority
Vancouver, BC
- Full-time
…Informatics Specialist (CIS), Radiation Therapist reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 26 mins ago
PH
Nurse, Clinical Informatics Specialist
Provincial Health Services Authority
Vancouver, BC
- Full-time
Leads in the development of organizational and/or departmental clinical change management policies and procedures as they relate to the electronic health record and clinical practice…
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PH
Clinical Informatics Analyst, Nurse
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The Clinical Informatics Analyst (CIA) reports to the Manager and identifies and articulates gaps between current and future state clinical business processes, and participates in ongoing…
Added 26 mins ago
GM
Vice President, Client Integration (Program/Project Manager)
G MASS Consulting
Toronto, ON
- Full-time
…teams responsible for new client onboarding, service delivery change and sales support. The Client Integration team is the client's central point of contact, both technical and operational,…
Added 26 mins ago
PH
Nurse, Clinical Informatics Specialist
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Leads in the development of organizational and/or departmental clinical change management policies and procedures as they relate to the electronic health record and clinical practice…
Added 26 mins ago
PH
Nurse, Clinical Informatics Specialist
Provincial Health Services Authority
Vancouver, BC
- Full-time
Leads in the development of organizational and/or departmental clinical change management policies and procedures as they relate to the electronic health record and clinical practice…
Added 26 mins ago
PH
Public Health Technologist, Bacteriology and Mycology
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Vancouver, BC
- Full-time
…from the Team Lead, Site Supervisor, Laboratory Operations Manager, or Program Head/Medical Microbiologist as appropriate on customer service…
Added 26 mins ago
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Learning Facilitator Clinical Informatics
Provincial Health Services Authority
Vancouver, BC
- Full-time
Participates in quality improvement and risk management activities by evaluating effect of changes in clinician, provider, and staff practice, generating recommendations for alternative…
Added 26 mins ago
AP
Site Coordinator
AGF Perú
AB · Edmonton, AB
- Full-time
…dynamic team based in Edmonton, AB. Reporting to the Project Manager, you will be responsible for taking off reinforcing steel and related products for the purpose of pricing the project,…
Added 26 mins ago
GM
Vice President, Client Integration (Program/Project Manager)
G MASS Consulting
Halifax, NS
- Full-time
…teams responsible for new client onboarding, service delivery change and sales support. The Client Integration team is the client's central point of contact, both technical and operational,…
Added 27 mins ago
GM
Vice President, Client Integration (Program/Project Manager)
G MASS
Remote, Canada
- Full-time
- Remote
…teams responsible for new client onboarding, service delivery change and sales support. The Client Integration team is the client's central point of contact, both technical and operational,…
Added 27 mins ago
GM
Vice President, Client Integration (Program/Project Manager)
G MASS
Remote, Canada
- Full-time
- Remote
…teams responsible for new client onboarding, service delivery change and sales support. The Client Integration team is the client's central point of contact, both technical and operational,…
Added 56 mins ago
MC
Product Manager
Modern Campus
Canada
- Full-time
…the modern learner journey. Our platform spans web content management, curriculum and catalog management, student engagement and lifelong learning - giving more than 1,700 colleges and…
Added 56 mins ago
C
Senior Dynamics Business Central Consultant
Catapult
Vancouver, BC
- Full-time
Work hand in hand with the ERP Project Manager to lay out dependencies and assist with estimations for work as it pertains to change request and new solutions.
Added 56 mins ago
C
Project Manager
Catapult
Vancouver, BC
- Full-time
We are looking for a Project Manager to lead and manage our CRM/ERP engagements. This position will cover all phases of an ERP or CRM solution life cycle from initial planning and design…
Added 1 hour ago
S
HR Manager
Sidetrade
Remote, Canada
- Remote
Four days per week on-site at our Calgary office
Added 1 hour ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 2 hours ago
Senior Cloud Platform Analyst
Government of Alberta
Edmonton, AB
…cross-government ICT standards. Oversee incident, problem, and change management, technical documentation, security controls, disaster recovery, and continuous service improvements while…
Added 2 hours ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Valid Alberta ProServe certification required · Food Safety and WHMIS certification required or must be obtained within established organizational timelines
Added 2 hours ago
AH
Unit Manager
Alberta Health Services
Grande Prairie, AB
- Full-time
…Allowance, and relocation assistance for eligible candidates. As the Manager, Operating Room & Surgical Booking Services, you will provide operational and strategic leadership for one of…
Added 3 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…

Metro Inc.

Advisor, Last Mile Optimization Ontario

Toronto, ON, Canada
Etobicoke, ON, Canada

The typical salary range for this position is $62 400.00 - $93 600.00 annually. · Full-time

Apply on LinkedIn About employer

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Job details

Pay: The typical salary range for this position is $62 400.00 - $93 600.00 annually.
Job type: Full-time
Apply by: Dec 3, 2026
Experience: 2 to 5 years of experience in eCommerce, logistics, transportation, or operational optimization.
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Title: Advisor, Last Mile Optimization Ontario

Job Requisition ID: 49934

Career Group (ADSP): Administration

Division: Qc - Stratégie Num. / Commerce en ligne (80069071)

Department: Marketing and e-Commerce

Work Location: ON - 5559 DUNDAS STREET W

Province: Ontario

The typical salary range for this position is $62 400.00 - $93 600.00 annually. The base salary offered will be determined based on the candidate’s job-related knowledge, skills, education, experience, and internal equity considerations.

This is a posting for a new, permanent full-time position.

Joining our team has its advantages!

Flexible schedule to promote work/life balance
Group insurance from the first day
Very competitive pension plan
Generous holiday policy
Personal days
Employee Assistance Program
Free parking
Opportunity for professional development

Summary

Reporting to the Manager, Last Mile Optimization, the Advisor, Last Mile Optimization contributes to the operational performance, service quality, and continuous improvement of eCommerce delivery activities executed by external delivery partners. The incumbent acts as a hands-on operational expert and analyst, responsible for monitoring daily performance indicators, identifying improvement opportunities, and providing support to stores, delivery partners, and internal teams. Their mission is to optimize last mile execution, reduce operating costs, enhance the customer experience, and ensure compliance with service standards across the eCommerce network.

SPECIFIC RESPONSIBILITiES

Last Mile Operational Performance Monitoring
Monitor delivery partner performance indicators on a daily basis.
Identify gaps against performance targets and recommend corrective actions.
Prepare weekly and monthly operational performance reports.
Participate in weekly and monthly performance reviews with external delivery partners.
Monitor the progress and completion of action and performance improvement plans.
Capacity and Operations Optimization
Analyze delivery volumes and available capacity by geographic area.
Recommend adjustments to delivery windows and operational parameters.
Support volume balancing across delivery partners when required.
Participate in the implementation of contingency plans during peak periods or major operational incidents.
Identify opportunities to improve delivery and dispatch processes.
Occasionally conduct store visits to ensure process compliance and support the implementation of operational best practices.
Store and Delivery Partner Support
Act as an operational point of contact for delivery-related issues.
Provide support to stores regarding driver- and delivery partner-related issues.
Coordinate the timely resolution of operational incidents.
Collaborate with store teams to improve the delivery experience.
Ensure consistent application of last mile standards and processes across the network.
Support 7-day operation by providing weekend coverage on a rotational basis.
Delivery Customer Experience Excellence
Analyze customer complaints and claims related to delivery.
Identify the root causes of recurring delivery incidents.
Recommend corrective actions and monitor their implementation.
Participate in initiatives aimed at improving NPS, CSAT, and eCommerce customer retention.
Monitor and identify recurring customer pain points related to delivery.
Last Mile Financial Optimization
Analyze delivery costs by partner, market, and delivery method.
Identify opportunities to reduce costs and improve productivity.
Prepare analyses and insights to support business decision-making.
Participate in monitoring delivery operating costs against budget.

Qualifications

Bachelor's degree in Logistics, Business Administration, Engineering, or a related field.
2 to 5 years of experience in eCommerce, logistics, transportation, or operational optimization.
Knowledge of eCommerce and last mile operations.
Experience in data analysis and performance management.
Experience working with delivery partners is considered an asset.
Strong analytical and problem-solving skills.
Limited travel will be required across Ontario, including overnight stays.

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.

Disclosure on Use of Artifical Intelligence in Recruitment: At METRO, we are commited to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees. At no stage does AI determine recruitment outcomes.

METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.

We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.

Please note that we will only contact those whose applications are selected.

We respectfully request that agencies do not contact us or send us unsolicited applications.

Apply on LinkedIn About employer

More about this job

Responsibilities

Monitor delivery partner performance, analyze capacity and costs, and identify opportunities to improve last-mile operations and customer experience. Support stores and delivery partners, resolve operational issues, and track corrective actions and service standards across the e-commerce network.

Requirements

A bachelor's degree in logistics, business administration, engineering, or a related field is required, along with 2 to 5 years of experience in e-commerce, logistics, transportation, or operational optimization. Candidates should understand e-commerce and last-mile operations and have experience in data analysis and performance management; delivery partner experience is an asset.

Skills

Last-Mile Operations
Data Analysis
Performance Management
Operational Optimization
Logistics
E-Commerce Operations
Transportation
Analytical Skills
Problem-Solving
Cost Optimization
Capacity Planning
Process Improvement
Customer Experience
Incident Resolution
Delivery Partner Management
Performance Reporting

Benefits

Flexible Schedule
Group Insurance
Competitive Pension Plan
Generous Holiday Policy
Personal Days
Employee Assistance Program
Free Parking
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

E-Commerce
Last-Mile Delivery
Logistics
Transportation
Delivery Partners
Operational Performance
Performance Indicators
Performance Improvement Plans
Capacity Planning
Volume Balancing
Delivery Windows
Dispatch Processes
Contingency Planning
Operational Incidents
Customer Complaints
Root Cause Analysis
Customer Experience
NPS
CSAT
Delivery Costs
Budget Monitoring
Productivity
Service Standards
Store Operations
Continuous Improvement

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Work requirements

Jobs in Canada