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Added 1 min ago
SH
Registered Psychiatric Nurse/Nurse (N2) - SMHC
Shared Health-Soins Communs
Selkirk, MB
- Full-time
Under the general supervision of the Manager Health Services or designate, the Registered Psychiatric Nurse (RPN)/ Registered Nurse (RN) is responsible for providing professional registered…
Added 1 min ago
SH
General Duty Nurse (N2) - Women's Health Labour & Delivery Relief
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 1 min ago
SH
Crisis Clinician (N3) - Crisis Services
Shared Health-Soins Communs
Winnipeg, MB
- Internship
Under the general direction of the Manager - Crisis Response Services and Clinical Team Leaders, and in collaboration with the CRC Clinical Team, the incumbent is responsible for providing…
Added 1 min ago
SH
Licensed Practical Nurse - SMHC
Shared Health-Soins Communs
Selkirk, MB
- Full-time
Rotating shifts and weekends may be required
Added 1 min ago
TH
Restaurant assistant manager
Tim Hortons Québec
Sault Ste. Marie, ON
- Full-time
Education: Secondary (high) school graduation certificate
Added 1 min ago
SH
Crisis Clinician (N3) - Crisis Services
Shared Health-Soins Communs
Winnipeg, MB
- Internship
Under the general direction of the Manager - Crisis Response Services and Clinical Team Leaders, and in collaboration with the CRC Clinical Team, the incumbent is responsible for providing…
Added 1 min ago
SH
Unit Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, RN, RPN, and/or LPN, the Unit Assistant acts as a member of the health care team, assisting with patient care and providing…
Added 1 min ago
CO
Job ID #32344: Absence Management Coordinator
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
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Added 1 min ago
CO
Job ID #32343: Organizational Development and Learning Specialist
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
Reporting to the Manager, Organizational Development and Learning, you will lead the development and implementation of corporate-wide programs and initiatives related to the City’s Talent…
Added 1 min ago
CO
Job ID #32342: Supervisor, HR Records & Data Quality
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
Reporting to the Manager, HR Technology & Analytics, the Supervisor, HR Records & HR Systems Data Quality is responsible for the leadership, supervision, and operational management of the…
Added 1 min ago
CO
Job ID #32334: Administrative Secretary - Water & Wastewater Planning & Capital
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
Reporting to the Manager, Capital Delivery, the position provides support to two managers and their teams within the Water & Wastewater Planning & Capital Group. Responsibilities include…
Added 1 min ago
CO
Job ID #32332: Project Manager, Stormwater Planning
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
Reporting to the Senior Project Manager, Water/Wastewater Planning, the Project Manager, Stormwater Plannin will provide leadership to subordinate staff in a team environment that shall…
Added 1 min ago
CO
Job ID #32236: Administrative Assistant II-Revenue Services
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
Must have a high level of accuracy and speed in preparation of written communication · Must possess maturity, initiative, good judgment and the ability to mentor junior staff
Added 1 min ago
CO
Job ID #32099: Project Manager, Special Event Planning
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
Reporting to the Manager, Business Support, the Project Manager, Special Event Planning will take a lead role in researching, consulting, developing and preparing reports on special events…
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Global Account Manager, Playstation (4 mo TFT)
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Vancouver, BC
The Global Partners Organization is hiring a Global Account Manager for a fixed term assignment. The team manages EA’s strategic commercial relationship with Sony and delivers a…
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Purchaser
Kraken Robotics Inc.
Dartmouth, NS
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Added 16 mins ago
LH
Occupational Therapist
Lifemark Health Group
AB · Greater Edmonton Metropolitan Area
- Full-time
Apply clinical expertise and professional competence in the assessment, intervention, consultation, case management, discharge planning, education, and follow-up of clients
Added 16 mins ago
LH
Massage Therapist
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Fort Saskatchewan, AB
- Full-time
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Opportunities for management roles, including Clinic Director and Regional Manager positions.
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Opportunities for management roles, including Clinic Director and Regional Manager positions.
Added 16 mins ago
NS
Advanced Care Paramedic - Emergency Department
Nova Scotia Health Authority
Halifax, NS
- Full-time
Current BLS (HCP) Certification required
Added 16 mins ago
NS
Clinical Therapist - Spryfield Community - Mental Health & Addictions
Nova Scotia Health Authority
Halifax, NS
- Full-time
…Mental Health and Addictions. Reporting to the Health Services Manager, the Clinical Therapist provides assessment and planning, treatment and intervention, and crisis management for…
Added 16 mins ago
NS
Advanced Care Paramedic - Emergency Department
Nova Scotia Health Authority
Halifax, NS
- Full-time
Current BLS (HCP) Certification required
Added 16 mins ago
SG
Key Account Manager
Southern Glazer's Wine & Spirits
Halifax, NS · Greater Halifax Metropolitan Area
- Full-time
Must have strong negotiation skills; demonstrate an entrepreneurial spirit
Added 16 mins ago
MC
Retail Store Manager, Financial Services
Moomoo Canada
Vancouver, BC
- Full-time
Moomoo Financial Canada is hiring one Retail Store Manager for its first Vancouver location. The Store Manager will independently lead their assigned store while working closely with the…

Metro Inc.

Advisor, Last Mile Optimization Ontario

Toronto, ON, Canada
Etobicoke, ON, Canada

The typical salary range for this position is $62 400.00 - $93 600.00 annually. · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: The typical salary range for this position is $62 400.00 - $93 600.00 annually.
Job type: Full-time
Apply by: Dec 3, 2026
Experience: 2 to 5 years of experience in eCommerce, logistics, transportation, or operational optimization.
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Title: Advisor, Last Mile Optimization Ontario

Job Requisition ID: 49934

Career Group (ADSP): Administration

Division: Qc - Stratégie Num. / Commerce en ligne (80069071)

Department: Marketing and e-Commerce

Work Location: ON - 5559 DUNDAS STREET W

Province: Ontario

The typical salary range for this position is $62 400.00 - $93 600.00 annually. The base salary offered will be determined based on the candidate’s job-related knowledge, skills, education, experience, and internal equity considerations.

This is a posting for a new, permanent full-time position.

Joining our team has its advantages!

Flexible schedule to promote work/life balance
Group insurance from the first day
Very competitive pension plan
Generous holiday policy
Personal days
Employee Assistance Program
Free parking
Opportunity for professional development

Summary

Reporting to the Manager, Last Mile Optimization, the Advisor, Last Mile Optimization contributes to the operational performance, service quality, and continuous improvement of eCommerce delivery activities executed by external delivery partners. The incumbent acts as a hands-on operational expert and analyst, responsible for monitoring daily performance indicators, identifying improvement opportunities, and providing support to stores, delivery partners, and internal teams. Their mission is to optimize last mile execution, reduce operating costs, enhance the customer experience, and ensure compliance with service standards across the eCommerce network.

SPECIFIC RESPONSIBILITiES

Last Mile Operational Performance Monitoring
Monitor delivery partner performance indicators on a daily basis.
Identify gaps against performance targets and recommend corrective actions.
Prepare weekly and monthly operational performance reports.
Participate in weekly and monthly performance reviews with external delivery partners.
Monitor the progress and completion of action and performance improvement plans.
Capacity and Operations Optimization
Analyze delivery volumes and available capacity by geographic area.
Recommend adjustments to delivery windows and operational parameters.
Support volume balancing across delivery partners when required.
Participate in the implementation of contingency plans during peak periods or major operational incidents.
Identify opportunities to improve delivery and dispatch processes.
Occasionally conduct store visits to ensure process compliance and support the implementation of operational best practices.
Store and Delivery Partner Support
Act as an operational point of contact for delivery-related issues.
Provide support to stores regarding driver- and delivery partner-related issues.
Coordinate the timely resolution of operational incidents.
Collaborate with store teams to improve the delivery experience.
Ensure consistent application of last mile standards and processes across the network.
Support 7-day operation by providing weekend coverage on a rotational basis.
Delivery Customer Experience Excellence
Analyze customer complaints and claims related to delivery.
Identify the root causes of recurring delivery incidents.
Recommend corrective actions and monitor their implementation.
Participate in initiatives aimed at improving NPS, CSAT, and eCommerce customer retention.
Monitor and identify recurring customer pain points related to delivery.
Last Mile Financial Optimization
Analyze delivery costs by partner, market, and delivery method.
Identify opportunities to reduce costs and improve productivity.
Prepare analyses and insights to support business decision-making.
Participate in monitoring delivery operating costs against budget.

Qualifications

Bachelor's degree in Logistics, Business Administration, Engineering, or a related field.
2 to 5 years of experience in eCommerce, logistics, transportation, or operational optimization.
Knowledge of eCommerce and last mile operations.
Experience in data analysis and performance management.
Experience working with delivery partners is considered an asset.
Strong analytical and problem-solving skills.
Limited travel will be required across Ontario, including overnight stays.

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.

Disclosure on Use of Artifical Intelligence in Recruitment: At METRO, we are commited to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees. At no stage does AI determine recruitment outcomes.

METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.

We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.

Please note that we will only contact those whose applications are selected.

We respectfully request that agencies do not contact us or send us unsolicited applications.

Apply on LinkedIn About employer

More about this job

Responsibilities

Monitor delivery partner performance, analyze capacity and costs, and identify opportunities to improve last-mile operations and customer experience. Support stores and delivery partners, resolve operational issues, and track corrective actions and service standards across the e-commerce network.

Requirements

A bachelor's degree in logistics, business administration, engineering, or a related field is required, along with 2 to 5 years of experience in e-commerce, logistics, transportation, or operational optimization. Candidates should understand e-commerce and last-mile operations and have experience in data analysis and performance management; delivery partner experience is an asset.

Skills

Last-Mile Operations
Data Analysis
Performance Management
Operational Optimization
Logistics
E-Commerce Operations
Transportation
Analytical Skills
Problem-Solving
Cost Optimization
Capacity Planning
Process Improvement
Customer Experience
Incident Resolution
Delivery Partner Management
Performance Reporting

Benefits

Flexible Schedule
Group Insurance
Competitive Pension Plan
Generous Holiday Policy
Personal Days
Employee Assistance Program
Free Parking
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

E-Commerce
Last-Mile Delivery
Logistics
Transportation
Delivery Partners
Operational Performance
Performance Indicators
Performance Improvement Plans
Capacity Planning
Volume Balancing
Delivery Windows
Dispatch Processes
Contingency Planning
Operational Incidents
Customer Complaints
Root Cause Analysis
Customer Experience
NPS
CSAT
Delivery Costs
Budget Monitoring
Productivity
Service Standards
Store Operations
Continuous Improvement

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Work requirements

Jobs in Canada