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Added 1 hour ago
CL
General Manager - Off Campus
Campus Living Centres
Ottawa, ON
- Full-time
The General Manager oversees all aspects of the community including: management of tenant relations, front desk, office administration, housekeeping, maintenance, finance, human resources,…
Added 1 hour ago
S
Manager, Regional Business Management and Planning (English/Spanish) - International Banking
Scotiabank
Toronto, ON
- Full-time
The Manager, Regional Business Management and Planning supports the execution of International Commercial Banking’s planning and performance management activities across the region. The…
Added 1 hour ago
CR
Pharmacy Manager / Licensee - Community Pharmacy Pharmacy Manager / Licensee - Community Pharmacy
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- Full-time
Pharmacy Manager / Licensee - Community Pharmacy - Calgary, AB
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BM
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Bolton, ON
- Full-time
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HT
Financial Manager - PLM (Product Line Mgmt)
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Added 4 hours ago
BT
Senior Manager Level 3
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Assess and improve financial reporting systems, accounting processes, and audit activities to ensure compliance with standards and regulations;
Added 4 hours ago
BT
Audit & Accounting Manager
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Vancouver, BC
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Added 4 hours ago
SD
Pharmacy Manager, Hourly Full Time Flexible Shifts
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- Full-time
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Added 5 hours ago
U
Représentant des ventes – Région d’Ottawa, ON et Gatineau, QC
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Montreal, QC
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Added 5 hours ago
BC
Junior Data Analys
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We are seeking a detail-oriented and analytical Junior Data Analyst to support data collection, reporting, and business intelligence initiatives. This role is ideal for recent graduates or…
Added 6 hours ago
PS
Financial Planning and Analysis Manager
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- $130,000 to $150,000 CAD / year
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Added 7 hours ago
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Senior Advisor, Program Governance
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Cashier Manager, Hourly Full Time Flexible Shifts
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Added 8 hours ago
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Project scheduling, budgeting, cash flows and other financial reporting
Added 8 hours ago
QM
Senior Accountant
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Toronto, ON · North York, ON
- $70,000 to $82,000 CAD / year
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…organization's day-to-day accounting operations, including financial reporting, payroll support, revenue recognition, reconciliations, audit preparation, and month-end/year-end activities.…
Added 8 hours ago
C
Director, Client Support
CIBC
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Added 9 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
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Title: Financial Manager - PLM (Product Line Mgmt)
Added 9 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
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Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 9 hours ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
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…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 9 hours ago
R|
Project Manager
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Added 10 hours ago
CG
Food Service Supervisor, Temp
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Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 10 hours ago
CG
Food Service Supervisor
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Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.

Metro Inc.

Advisor, Last Mile Optimization Ontario

Toronto, ON, Canada
Etobicoke, ON, Canada

The typical salary range for this position is $62 400.00 - $93 600.00 annually. · Full-time

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Job details

Pay: The typical salary range for this position is $62 400.00 - $93 600.00 annually.
Job type: Full-time
Apply by: Dec 3, 2026
Experience: 2 to 5 years of experience in eCommerce, logistics, transportation, or operational optimization.
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Title: Advisor, Last Mile Optimization Ontario

Job Requisition ID: 49934

Career Group (ADSP): Administration

Division: Qc - Stratégie Num. / Commerce en ligne (80069071)

Department: Marketing and e-Commerce

Work Location: ON - 5559 DUNDAS STREET W

Province: Ontario

The typical salary range for this position is $62 400.00 - $93 600.00 annually. The base salary offered will be determined based on the candidate’s job-related knowledge, skills, education, experience, and internal equity considerations.

This is a posting for a new, permanent full-time position.

Joining our team has its advantages!

Flexible schedule to promote work/life balance
Group insurance from the first day
Very competitive pension plan
Generous holiday policy
Personal days
Employee Assistance Program
Free parking
Opportunity for professional development

Summary

Reporting to the Manager, Last Mile Optimization, the Advisor, Last Mile Optimization contributes to the operational performance, service quality, and continuous improvement of eCommerce delivery activities executed by external delivery partners. The incumbent acts as a hands-on operational expert and analyst, responsible for monitoring daily performance indicators, identifying improvement opportunities, and providing support to stores, delivery partners, and internal teams. Their mission is to optimize last mile execution, reduce operating costs, enhance the customer experience, and ensure compliance with service standards across the eCommerce network.

SPECIFIC RESPONSIBILITiES

Last Mile Operational Performance Monitoring
Monitor delivery partner performance indicators on a daily basis.
Identify gaps against performance targets and recommend corrective actions.
Prepare weekly and monthly operational performance reports.
Participate in weekly and monthly performance reviews with external delivery partners.
Monitor the progress and completion of action and performance improvement plans.
Capacity and Operations Optimization
Analyze delivery volumes and available capacity by geographic area.
Recommend adjustments to delivery windows and operational parameters.
Support volume balancing across delivery partners when required.
Participate in the implementation of contingency plans during peak periods or major operational incidents.
Identify opportunities to improve delivery and dispatch processes.
Occasionally conduct store visits to ensure process compliance and support the implementation of operational best practices.
Store and Delivery Partner Support
Act as an operational point of contact for delivery-related issues.
Provide support to stores regarding driver- and delivery partner-related issues.
Coordinate the timely resolution of operational incidents.
Collaborate with store teams to improve the delivery experience.
Ensure consistent application of last mile standards and processes across the network.
Support 7-day operation by providing weekend coverage on a rotational basis.
Delivery Customer Experience Excellence
Analyze customer complaints and claims related to delivery.
Identify the root causes of recurring delivery incidents.
Recommend corrective actions and monitor their implementation.
Participate in initiatives aimed at improving NPS, CSAT, and eCommerce customer retention.
Monitor and identify recurring customer pain points related to delivery.
Last Mile Financial Optimization
Analyze delivery costs by partner, market, and delivery method.
Identify opportunities to reduce costs and improve productivity.
Prepare analyses and insights to support business decision-making.
Participate in monitoring delivery operating costs against budget.

Qualifications

Bachelor's degree in Logistics, Business Administration, Engineering, or a related field.
2 to 5 years of experience in eCommerce, logistics, transportation, or operational optimization.
Knowledge of eCommerce and last mile operations.
Experience in data analysis and performance management.
Experience working with delivery partners is considered an asset.
Strong analytical and problem-solving skills.
Limited travel will be required across Ontario, including overnight stays.

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.

Disclosure on Use of Artifical Intelligence in Recruitment: At METRO, we are commited to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees. At no stage does AI determine recruitment outcomes.

METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.

We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.

Please note that we will only contact those whose applications are selected.

We respectfully request that agencies do not contact us or send us unsolicited applications.

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More about this job

Responsibilities

Monitor delivery partner performance, analyze capacity and costs, and identify opportunities to improve last-mile operations and customer experience. Support stores and delivery partners, resolve operational issues, and track corrective actions and service standards across the e-commerce network.

Requirements

A bachelor's degree in logistics, business administration, engineering, or a related field is required, along with 2 to 5 years of experience in e-commerce, logistics, transportation, or operational optimization. Candidates should understand e-commerce and last-mile operations and have experience in data analysis and performance management; delivery partner experience is an asset.

Skills

Last-Mile Operations
Data Analysis
Performance Management
Operational Optimization
Logistics
E-Commerce Operations
Transportation
Analytical Skills
Problem-Solving
Cost Optimization
Capacity Planning
Process Improvement
Customer Experience
Incident Resolution
Delivery Partner Management
Performance Reporting

Benefits

Flexible Schedule
Group Insurance
Competitive Pension Plan
Generous Holiday Policy
Personal Days
Employee Assistance Program
Free Parking
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

E-Commerce
Last-Mile Delivery
Logistics
Transportation
Delivery Partners
Operational Performance
Performance Indicators
Performance Improvement Plans
Capacity Planning
Volume Balancing
Delivery Windows
Dispatch Processes
Contingency Planning
Operational Incidents
Customer Complaints
Root Cause Analysis
Customer Experience
NPS
CSAT
Delivery Costs
Budget Monitoring
Productivity
Service Standards
Store Operations
Continuous Improvement

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