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Added 3 mins ago
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Business Systems Analyst - Guidewire
Co-operators
Calgary, AB
- Full-time
As the Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 3 mins ago
AC
Analyste En Information Financière
Aston Carter
Montreal, QC
- $55 to $59 CAD / hour
- Contract
This Financial Reporting Analyst role supports the development of new financial products by leading both financial reporting and post-development testing activities. You will work closely…
Added 18 mins ago
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Technical Business Systems Analyst, AML
Yochana
Toronto, ON
- Contract
We are seeking a Technical Business Systems Analyst to join our Anti-Money Laundering (AML) team. The ideal candidate will have an AML background within the banking or financial services…
Added 18 mins ago
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Business Intelligence Analyst
Spait Infotech
Canada
- Full-time
Extract, transform, and load (ETL) data from multiple sources for reporting and analysis.
Added 18 mins ago
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T&O Senior Data Analyst, Financial Data
BMO
Toronto, ON
- Full-time
We are seeking a highly analytical and technically skilled Senior Data Analyst / Business Analyst to support enterprise finance and regulatory data initiatives. The successful candidate…
Added 18 mins ago
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Analyst, Financial Reporting
University of Calgary
Calgary, AB
- Full-time
The Financial Reporting team within the VP Finance & Services is currently seeking a Full-time Regular Analyst, Financial Reporting.
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Project Manager
ATS Corporation
Cambridge, ON
- Full-time
Working with the financial analyst, ensure all billings and invoicing is submitted on time. Ensure all project deliverables are accomplished and supporting documentation is prepared for…
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Financial Analyst
Smart & Biggar
Ottawa, ON
- Full-time
Smart & Biggar is currently looking for a Financial Analyst to join our National Finance Team.
Added 18 mins ago
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Data and Insights Analyst
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Education Insights, Data and Research (EI) - performs research, analyses, and reporting to provide critical insights and recommendations to support decision makers across campus. The team…
Added 19 mins ago
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Senior Financial Analyst
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Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
The Senior Financial Analyst serves as a vital Finance Business Partner to Capital Formation business leaders, driving impactful financial planning, analysis, and strategic decision…
Added 19 mins ago
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Senior Financial Analyst
Clio
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
We are currently looking for a Senior Financial Analyst to join our Financial Planning and Analysis (FP&A) team. This position reports to the Manager, FP&A.
Added 19 mins ago
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Financial Analyst
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Vancouver, BC
- Full-time
We're hiring a Financial Analyst to support the day-to-day management of our loan portfolio and lender relationships. This is a hands-on role for a detail-oriented team member who will…
Added 34 mins ago
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Internal Controls Governance Analyst - 12-month Contract
Zurich Canada
Toronto, ON
- Full-time
Zurich Canada is currently looking for an Internal Controls Governance Analyst, for a 12-month contract, to support the administration, governance and continuous improvement of our Internal…
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Risk Analyst
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Toronto, ON
- Full-time
As Senior Analyst, Third Party Risk Reporting & Compliance, you are expected to fully support the Sr. Manager, Reporting & Compliance with comprehensively executing against quarterly…
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CAN – IT – Bus Systems Analyst III
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Toronto, ON
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MS Office Suite data analysis methods and reporting techniques (vlookups)
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Accounting Manager
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Toronto, ON
- $80,000 to $120,000 CAD / year
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Partner with the CFO and Financial Analyst on reporting, budgeting, forecasting, board materials and investor or lender requests, turning the numbers into insight leadership can act on
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Bilingual Fraud Analyst - Cards
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Toronto, ON
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The Fraud Analyst – Cards, will conduct investigative analysis to identify, assess, decision and report on activity that indicates an exposure to financial crimes. The incumbent will manage…
Added 34 mins ago
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Senior Financial Analyst, Supply Chain
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Toronto, ON · Consilium Place
- Full-time
Reporting to the Manager, Supply Chain and Systems Specialist, the Senior Financial Analyst, Supply Chain provides financial and analytical expertise to support category management,…
Added 34 mins ago
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Senior Business Systems Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
As a Senior Business Systems Analyst, you will own requirements for business-critical initiatives and connect strategy with delivery for the products our customers and advisors rely on. You…
Added 34 mins ago
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Program Manager, Carrier Operations & Governance
Twilio
Remote, Canada
- Full-time
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Join Twilio as a Program Manager, Carrier Operations & Governance - a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how…
Added 49 mins ago
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Business Analyst - Non-Technical
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Business Analyst - Non-Technical on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an…
Added 49 mins ago
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Bilingual Lease Analyst (FR/ENG)
BGIS
Toronto, ON
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The Lease Analyst, in conjunction with our RealLease technology platform, supports our clients nationwide in effectively and efficiently managing their leased portfolios. From abstracting…
Added 49 mins ago
Total Rewards Analyst
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Ensure compliance with applicable legislation, company policies, governance standards, and reporting requirements related to compensation and benefits programs.
Added 49 mins ago
Accounting Analyst
Bausch+Lomb Companies Inc.
Toronto, ON · CAN-OT-Toronto, AB
The Accounting Analyst, reporting directly to the Senior Manager, General Accounting, is responsible for processing monthly, quarterly, and annual accounting activities. In this role, the…
Added 49 mins ago
NA
Data and Insights Analyst
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Education Insights, Data and Research (EI) - performs research, analyses, and reporting to provide critical insights and recommendations to support decision makers across campus. The team…

Metro Inc.

Advisor, Last Mile Optimization Ontario

Toronto, ON, Canada
Etobicoke, ON, Canada

The typical salary range for this position is $62 400.00 - $93 600.00 annually. · Full-time

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Job details

Pay: The typical salary range for this position is $62 400.00 - $93 600.00 annually.
Job type: Full-time
Apply by: Dec 3, 2026
Experience: 2 to 5 years of experience in eCommerce, logistics, transportation, or operational optimization.
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Title: Advisor, Last Mile Optimization Ontario

Job Requisition ID: 49934

Career Group (ADSP): Administration

Division: Qc - Stratégie Num. / Commerce en ligne (80069071)

Department: Marketing and e-Commerce

Work Location: ON - 5559 DUNDAS STREET W

Province: Ontario

The typical salary range for this position is $62 400.00 - $93 600.00 annually. The base salary offered will be determined based on the candidate’s job-related knowledge, skills, education, experience, and internal equity considerations.

This is a posting for a new, permanent full-time position.

Joining our team has its advantages!

Flexible schedule to promote work/life balance
Group insurance from the first day
Very competitive pension plan
Generous holiday policy
Personal days
Employee Assistance Program
Free parking
Opportunity for professional development

Summary

Reporting to the Manager, Last Mile Optimization, the Advisor, Last Mile Optimization contributes to the operational performance, service quality, and continuous improvement of eCommerce delivery activities executed by external delivery partners. The incumbent acts as a hands-on operational expert and analyst, responsible for monitoring daily performance indicators, identifying improvement opportunities, and providing support to stores, delivery partners, and internal teams. Their mission is to optimize last mile execution, reduce operating costs, enhance the customer experience, and ensure compliance with service standards across the eCommerce network.

SPECIFIC RESPONSIBILITiES

Last Mile Operational Performance Monitoring
Monitor delivery partner performance indicators on a daily basis.
Identify gaps against performance targets and recommend corrective actions.
Prepare weekly and monthly operational performance reports.
Participate in weekly and monthly performance reviews with external delivery partners.
Monitor the progress and completion of action and performance improvement plans.
Capacity and Operations Optimization
Analyze delivery volumes and available capacity by geographic area.
Recommend adjustments to delivery windows and operational parameters.
Support volume balancing across delivery partners when required.
Participate in the implementation of contingency plans during peak periods or major operational incidents.
Identify opportunities to improve delivery and dispatch processes.
Occasionally conduct store visits to ensure process compliance and support the implementation of operational best practices.
Store and Delivery Partner Support
Act as an operational point of contact for delivery-related issues.
Provide support to stores regarding driver- and delivery partner-related issues.
Coordinate the timely resolution of operational incidents.
Collaborate with store teams to improve the delivery experience.
Ensure consistent application of last mile standards and processes across the network.
Support 7-day operation by providing weekend coverage on a rotational basis.
Delivery Customer Experience Excellence
Analyze customer complaints and claims related to delivery.
Identify the root causes of recurring delivery incidents.
Recommend corrective actions and monitor their implementation.
Participate in initiatives aimed at improving NPS, CSAT, and eCommerce customer retention.
Monitor and identify recurring customer pain points related to delivery.
Last Mile Financial Optimization
Analyze delivery costs by partner, market, and delivery method.
Identify opportunities to reduce costs and improve productivity.
Prepare analyses and insights to support business decision-making.
Participate in monitoring delivery operating costs against budget.

Qualifications

Bachelor's degree in Logistics, Business Administration, Engineering, or a related field.
2 to 5 years of experience in eCommerce, logistics, transportation, or operational optimization.
Knowledge of eCommerce and last mile operations.
Experience in data analysis and performance management.
Experience working with delivery partners is considered an asset.
Strong analytical and problem-solving skills.
Limited travel will be required across Ontario, including overnight stays.

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.

Disclosure on Use of Artifical Intelligence in Recruitment: At METRO, we are commited to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees. At no stage does AI determine recruitment outcomes.

METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.

We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.

Please note that we will only contact those whose applications are selected.

We respectfully request that agencies do not contact us or send us unsolicited applications.

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More about this job

Responsibilities

Monitor delivery partner performance, analyze capacity and costs, and identify opportunities to improve last-mile operations and customer experience. Support stores and delivery partners, resolve operational issues, and track corrective actions and service standards across the e-commerce network.

Requirements

A bachelor's degree in logistics, business administration, engineering, or a related field is required, along with 2 to 5 years of experience in e-commerce, logistics, transportation, or operational optimization. Candidates should understand e-commerce and last-mile operations and have experience in data analysis and performance management; delivery partner experience is an asset.

Skills

Last-Mile Operations
Data Analysis
Performance Management
Operational Optimization
Logistics
E-Commerce Operations
Transportation
Analytical Skills
Problem-Solving
Cost Optimization
Capacity Planning
Process Improvement
Customer Experience
Incident Resolution
Delivery Partner Management
Performance Reporting

Benefits

Flexible Schedule
Group Insurance
Competitive Pension Plan
Generous Holiday Policy
Personal Days
Employee Assistance Program
Free Parking
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

E-Commerce
Last-Mile Delivery
Logistics
Transportation
Delivery Partners
Operational Performance
Performance Indicators
Performance Improvement Plans
Capacity Planning
Volume Balancing
Delivery Windows
Dispatch Processes
Contingency Planning
Operational Incidents
Customer Complaints
Root Cause Analysis
Customer Experience
NPS
CSAT
Delivery Costs
Budget Monitoring
Productivity
Service Standards
Store Operations
Continuous Improvement

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