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Metro Inc.

Claims Coordinator

Toronto, ON, Canada
Etobicoke, ON, Canada

The typical salary range for this position is $47 680.00 - $65 560.00 annually. · Full-time

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Job details

Pay: The typical salary range for this position is $47 680.00 - $65 560.00 annually.
Job type: Full-time
Apply by: Dec 10, 2026
Experience: 1-3 years relevant work experience
Posting language: English
Posted: Nov 10, 2026

Original job description

Position Title: Claims Coordinator

Job Requisition ID: 50410

Career Group (ADSP): Administration

Division: Nat - Ressources humaines (80069754)

Department: Human Resources

Work Location: ON - 5559 DUNDAS STREET W

Province: Ontario

The typical salary range for this position is $47 680.00 - $65 560.00 annually. The base salary offered will be determined based on the candidate’s job-related knowledge, skills, education, experience, and internal equity considerations.

The Claims Coordinator is responsible for daily administration of all Workplace Safety and Insurance Board Claims (WSIB), including the data entering of all preliminary information regarding employee accidents into the Parklane system and responding to inquiries about claims. Represents the Company's interests through written correspondence to WSIB and gathers information regarding objections to claims.

Specific Responsibilites

Reviews accident investigations, ensures all necessary information is present, follow-up with stores to obtain necessary information
Ensures all necessary forms are completed in a timely manner and sent to WSIB
Contacts the worker to set up immediate modified Return to Work programs
Prepares correspondence to WSIB regarding worker's objection to immediate accommodation
Writes letters to WSIB regarding objection or request for Second Injury and Enhancement Fund (SIEF)
Acts as the first point of contact to respond to claims inquiries from all levels including store management, injured workers, HR staff and WSIB staff
Completes WSIB requested employer reports
Maintains contact with WSIB regarding letters of objection
Responsible for submitting all hearing loss claims

Qualifications

College study (2 years) in a relevant field
1-3 years relevant work experience
General H.R. knowledge, especially Workers Compensation and WSIB legislation
Proficiency with Parklane systems an asset
Must have above average communication skills
Intermediate knowledge of Microsoft Office
Knowledge of SAP

Relationships

Office
Workplace Safety Insurance Board
Metro Employees

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.

Disclosure on Use of Artifical Intelligence in Recruitment: At METRO, we are commited to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees. At no stage does AI determine recruitment outcomes.

METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.

We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.

Please note that we will only contact those whose applications are selected.

We respectfully request that agencies do not contact us or send us unsolicited applications.

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More about this job

Responsibilities

Administer workplace injury claims, enter accident information into Parklane, ensure forms and reports are completed, and respond to inquiries from employees, managers, HR staff, and WSIB. Coordinate modified return-to-work arrangements and represent the company in written objections, SIEF requests, and hearing loss claims.

Requirements

Requires two years of college study in a relevant field and 1–3 years of relevant work experience, with general HR knowledge and familiarity with workers' compensation and WSIB legislation. Candidates should have above-average communication skills, intermediate Microsoft Office knowledge, and preferably experience with Parklane systems; SAP knowledge is also listed.

Skills

Workers' Compensation
WSIB Claims Administration
Parklane Systems
Accident Investigation
Modified Return-to-Work Programs
Claims Correspondence
Claims Inquiry Response
Microsoft Office
SAP
Written Communication
Verbal Communication
Human Resources

Visa sponsorship

Not detected in the job text

Keywords

Workplace Safety and Insurance Board
WSIB
Workers' Compensation
Claims Administration
Parklane
Accident Investigations
Employee Accidents
Modified Return to Work
Employer Reports
Letters of Objection
Second Injury and Enhancement Fund
SIEF
Hearing Loss Claims
Human Resources
WSIB Legislation
Microsoft Office
SAP
Written Correspondence
Claims Inquiries
Retail

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