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Metro Inc.

Continuous Improvement Manager-Workforce Experience

Toronto, ON, Canada
Etobicoke, ON, Canada

Pay: The typical salary range for this position is $78 570.00 - $91 665.00 annually.
Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

Position Title: Continuous Improvement Manager-Workforce Experience

Job Requisition ID: 49865

Career Group (ADSP): Administration

Division: Qc - Amélioration Continue (80300526)

Department: Continuous Improvement

Work Location: ON - 5559 DUNDAS STREET W

Province: Ontario

The typical salary range for this position is $78 570.00 - $91 665.00 annually. The base salary offered will be determined based on the candidate’s job-related knowledge, skills, education, experience, and internal equity considerations.

This is a temporary, full-time position until September 24, 2027

Summary

In order to make our food store operations ever more efficient, Metro is setting up a Continuous Improvement Team whose mandate will be to identify and implement initiatives designed to improve our operational excellence in order to better serve our customers. Whether it's implementing technological solutions or reviewing ways of doing things, the Continuous Improvement team will work in collaboration with the operations teams of our banners (Metro Québec, Metro Ontario, Super C, Food Basics, Adonis) to simplify and improve the experience of our customers and our employees.

Working with a multi-departmental team, the incumbent's main mandate is to manage, analyze and measure transformation and continuous improvement projects within our banners.

This role requires a mastery of continuous improvement tools as well as a global understanding of the modern retail supply chain; including operational processes in food stores.

Specific Responsibilities

-Analyze operational processes to identify, develop and recommend opportunities for improvement -

Improve productivity and reduce operating costs
Define, plan and implement pilot projects, then carry out measurements and feasibility studies to demonstrate the cost-effectiveness of pilots and make a recommendation for their deployment.
Calculate and validate project return on investment.
Manage project execution, risks, quality of deliverables, schedule and budget.
Define performance indicators, measure and communicate project progress and benefits.
Participate in the implementation of continuous improvement tools within our banners.
Lead multi-departmental and multi-hierarchical meetings
Help identify value-added projects.
Synthesize and popularize sometimes complex issues and present conclusions in an executive way.
Analyze, document and map business processes
Support project stakeholders in change management (identification of potential impacts, development and execution of change management plan).
Identify opportunities to improve processes related to the employee experience.
Implement solutions to improve the overall workforce experience in-store for both union and non-union members.
Define and implement models to optimize store employee experience while working closely with store operations, HR, Labour relations and the Talent teams
Lead meetings with senior leaders sharing results for pilots and deployments of key business projects.

Qualifications

Bachelor's degree in industrial engineering, operations management or equivalent
Minimum 3 years' experience in store management or human resource management
Excellent analytical and problem-solving skills
Mastery of MS Office suite software and project management tools
Mastery of continuous improvement tools
Ability to manage several projects at once
Ability to manage a team in a fast changing and demanding environment
Bilingualism essential (French and English, spoken and written)
4 years minimum experience in retail (including support channels)
Lean Six Sigma certification (asset)
valid driver licence and access to a vehicle
Regular travel will be required primarily within the GTA
Limited travel will be required across Ontario and Quebec, including overnight stays and air travel.

Additional Skills

Excellent communication and interpersonal skills
Customer-oriented approach
Priority management
Ability to influence and negotiate
Structured and rigorous
Ability to work on multiple projects with external and internal partners
Change management
Autonomy
Initiative
Sense of organization and responsibility
Ability to adapt
Self-control

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.

Disclosure on Use of Artifical Intelligence in Recruitment: At METRO, we are commited to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees. At no stage does AI determine recruitment outcomes.

METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.

We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.

Please note that we will only contact those whose applications are selected.

We respectfully request that agencies do not contact us or send us unsolicited applications.

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More about this job

Responsibilities

Analyze and improve store operations and employee experience by identifying opportunities, designing and measuring pilot projects, and recommending solutions that improve productivity and reduce costs. Manage cross-functional improvement projects, including schedules, budgets, risks, performance indicators, stakeholder communication, and change management.

Requirements

Requires a bachelor's degree in industrial engineering, operations management, or an equivalent field, along with at least three years of store or human resource management experience and at least four years of retail experience. Candidates need strong analytical, project, and continuous improvement skills, bilingual French and English proficiency, and a valid driver's license with access to a vehicle; Lean Six Sigma certification is an asset.

Skills

Continuous Improvement
Project Management
Process Analysis
Lean Six Sigma
Change Management
Workforce Experience
Retail Operations
Supply Chain
Data Analysis
Return on Investment Analysis
Risk Management
Budget Management
Performance Measurement
Stakeholder Management
Microsoft Office
Communication

Visa sponsorship

Not detected in the job text

Keywords

Continuous Improvement
Lean Six Sigma
Project Management
Process Mapping
Process Analysis
Operational Excellence
Retail Operations
Food Retail
Supply Chain
Workforce Experience
Employee Experience
Pilot Projects
Feasibility Studies
Return on Investment
Performance Indicators
Change Management
Risk Management
Quality Management
Budget Management
Microsoft Office
Project Management Tools
Store Operations
Human Resources
Labor Relations
Talent Management
Stakeholder Management
Cost Reduction
Productivity Improvement
Bilingual French and English
Executive Presentations

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