Manager Human Resources Metro
- Toronto, ON, Canada
- Etobicoke, ON, Canada
The typical salary range for this position is $78 880.00 - $108 460.00 annually. · Full-time
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Job details
- Pay
- The typical salary range for this position is $78 880.00 - $108 460.00 annually.
- Job type
- Full-time
- Apply by
- Experience
- 3–5 years of progressive HR experience, ideally as an HR Business Partner or Generalist
- Posting language
- English
- Posted
Original job description
Position Title: Manager Human Resources Metro
Job Requisition ID: 50042
Career Group (ADSP): Administration
Division: Nat - Ressources humaines (80069754)
Department: Human Resources
Work Location: ON - 5559 DUNDAS STREET W
Province: Ontario
The typical salary range for this position is $78 880.00 - $108 460.00 annually. The base salary offered will be determined based on the candidate’s job-related knowledge, skills, education, experience, and internal equity considerations.
This posting is for an existing permanent full-time vacancy.
Joining our team has its advantages!
The HR Manager serves as a strategic Business Partner, supporting store operations across a designated geographic district. This role is responsible for delivering expert guidance on human resources and labour relations matters, ensuring alignment with business objectives, legislative requirements, and collective agreement obligations.
Working closely with operational leaders, the HR Manager provides proactive coaching, drives effective people strategies, and supports the resolution of complex employee and labour relations issues.
This role requires extensive travel throughout the GTA and surrounding regions, including Northern and Eastern Ontario, with occasional overnight stays as business needs require.
Specific Responsibilities
Business Partnership & Advisory
Disclosure on Use of Artifical Intelligence in Recruitment: At METRO, we are commited to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees. At no stage does AI determine recruitment outcomes.
METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.
We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.
Please note that we will only contact those whose applications are selected.
We respectfully request that agencies do not contact us or send us unsolicited applications.
Job Requisition ID: 50042
Career Group (ADSP): Administration
Division: Nat - Ressources humaines (80069754)
Department: Human Resources
Work Location: ON - 5559 DUNDAS STREET W
Province: Ontario
The typical salary range for this position is $78 880.00 - $108 460.00 annually. The base salary offered will be determined based on the candidate’s job-related knowledge, skills, education, experience, and internal equity considerations.
This posting is for an existing permanent full-time vacancy.
Joining our team has its advantages!
- Flexible schedule to promote work/life balance
- Telecommuting in hybrid mode
- Group insurance from the first day
- Very competitive pension plan
- Generous holiday policy
- Personal day
- Employee Assistance Program
- Company vehicle provided
- Free parking
- Opportunity for professional development
- Short Term Incentive Eligibility
The HR Manager serves as a strategic Business Partner, supporting store operations across a designated geographic district. This role is responsible for delivering expert guidance on human resources and labour relations matters, ensuring alignment with business objectives, legislative requirements, and collective agreement obligations.
Working closely with operational leaders, the HR Manager provides proactive coaching, drives effective people strategies, and supports the resolution of complex employee and labour relations issues.
This role requires extensive travel throughout the GTA and surrounding regions, including Northern and Eastern Ontario, with occasional overnight stays as business needs require.
Specific Responsibilities
Business Partnership & Advisory
- Partner with District Managers and store leadership to understand business needs and deliver tailored HR and labour relations solutions
- Provide expert advice and coaching on HR policies, procedures, legislation, and collective agreements
- Build strong, trusted relationships with stakeholders to support effective decision-making
- Lead and support grievance management and dispute resolution processes
- Act as a key advisor during arbitration and legal proceedings in collaboration with legal counsel
- Conduct workplace investigations and address complaints related to policy breaches or legislative matters
- Ensure consistent and compliant application of collective agreements and labour practices
- Support store operations in core HR processes, including:
- Talent acquisition
- Performance management
- Succession planning
- Onboarding and offboarding
- Compensation guidance
- Analyze workforce trends and identify opportunities to improve engagement, retention, and performance
- Partner with Health & Safety teams to support accommodation, modified duties, and return-to-work cases, ensuring compliance with employment legislation and internal policies
- Contribute to the development and delivery of HR and labour relations training programs
- Support the execution of HR initiatives and ensure effective implementation at the store level
- Ensure accuracy and consistency in HR transactions and processes
- Post-secondary education in Human Resources, Business, or a related field
- 3–5 years of progressive HR experience, ideally as an HR Business Partner or Generalist
- CHRP/CHRL designation is considered an asset
- Experience in a unionized environment, preferably within retail
- Strong knowledge of employment legislation, including ESA, Labour Relations Act, Human Rights Code, and Occupational Health & Safety legislation
- Proven experience managing grievances, investigations, and complex employee relations matters
- Strong influencing and relationship-building skills with the ability to coach leaders at all levels
- Excellent analytical, problem-solving, negotiation, and conflict resolution capabilities
- Ability to manage multiple priorities in a fast-paced environment
- Demonstrates a high level of professionalism, discretion, and sound judgment when handling confidential matters
- Internal: Store Operations, Payroll, Labour Relations, Health & Safety, Loss Prevention, Legal
- External: Customers, union representatives, and regulatory bodies
Disclosure on Use of Artifical Intelligence in Recruitment: At METRO, we are commited to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees. At no stage does AI determine recruitment outcomes.
METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.
We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.
Please note that we will only contact those whose applications are selected.
We respectfully request that agencies do not contact us or send us unsolicited applications.
More about this job
Responsibilities
Partner with district and store leaders to provide strategic HR and labour relations advice, coach leaders, and support workforce processes and people strategies. Manage grievances, investigations, dispute resolution, and compliance matters, while supporting health and safety cases, training, and HR initiatives across the district.
Requirements
Requires post-secondary education in Human Resources, Business, or a related field, plus 3–5 years of progressive HR experience; experience in a unionized retail environment is preferred. Strong knowledge of employment and labour legislation, collective agreements, grievance management, investigations, coaching, negotiation, and conflict resolution is expected; CHRP or CHRL designation is an asset.
Skills
- Human Resources Business Partnership
- Labour Relations
- Grievance Management
- Workplace Investigations
- Employee Relations
- Employment Legislation
- Collective Agreements
- Talent Acquisition
- Performance Management
- Succession Planning
- Workforce Planning
- Accommodation and Return-to-Work Support
- Coaching
- Negotiation
- Conflict Resolution
- Problem-Solving
Benefits
- Flexible Schedule
- Hybrid Telecommuting
- Group Insurance
- Competitive Pension Plan
- Generous Holiday Policy
- Personal Day
- Employee Assistance Program
- Company Vehicle
- Free Parking
- Professional Development
- Short-Term Incentive Eligibility
Visa sponsorship
Not detected in the job text
Categories
- Human Resources
- Management & Leadership
- Retail
- Legal
- Security & Safety
Keywords
- Human Resources
- HR Business Partner
- Labour Relations
- Employee Relations
- Collective Agreements
- Employment Standards Act
- Labour Relations Act
- Human Rights Code
- Occupational Health and Safety
- Grievance Management
- Arbitration
- Workplace Investigations
- Talent Acquisition
- Performance Management
- Succession Planning
- Onboarding
- Offboarding
- Compensation
- Workforce Trends
- Employee Engagement
- Retention
- Accommodation
- Modified Duties
- Return to Work
- CHRP
- CHRL
- Retail
- Unionized Environment
- Conflict Resolution
- Negotiation