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Added 30 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
The Human Resources Generalist plays a key role in supporting employees and managers across the organization while delivering a broad range of human resources programs, services, and…
Added 1 hour ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Child Health and Human Development
Added 1 hour ago
J
Senior Quality Assurance Specialist - Consultant
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Quality Assurance Specialist - Consultant based in…
Added 1 hour ago
BB
Service Coordinator
Bosch Building Technologies North America
Vancouver, BC
- Full-time
Responsible for the efficient scheduling of technical resources and assignments, the Service Coordinator utilizes ticketing, and other systems as tools to coordinate, communicate, and…
Added 1 hour ago
RC
Supervisor, Talent Acquisition Operations – Campus Programs & Interviews
RSM Canada
Toronto, ON
- Full-time
Partner cross-functionally to support the successful delivery of Talent Operations programs, initiatives, and services.
Added 1 hour ago
BH
Manager, Speciality Pharma Nurse
Bayshore HealthCare
ON · Ontario, Canada
- Contract
Identifies, assesses, and implements new business opportunities under the direction of the Regional Operations Manager, Senior Operations Manager and National Director.
Added 2 hours ago
N
Talent Partner (6-month Contract)
Nelson
Toronto, ON
- Temporary
Bachelor's degree in human resources, Business Administration, or related field (or equivalent experience).
Added 2 hours ago
NE
Talent Partner (6-month Contract)
Nelson Education LTD
Remote, Canada
- From $70,000 CAD / year
- Temporary
- Remote
Bachelor’s degree in human resources, Business Administration, or related field (or equivalent experience).
Added 3 hours ago
J
Manager, Talent Acquisition
Jobgether
Canada
- $150,000 CAD / year
- Full-time
…talent. You will work closely with senior leadership to translate business priorities and workforce plans into effective recruitment initiatives. Alongside developing and coaching the…
Added 3 hours ago
T
People Generalist
Twilio
Remote, Canada
- Full-time
- Remote
…over 2,500 employees. You will be an integral part of the HR Partner team, reporting to the Global head of HR Partners, and partnering closely with and supporting the work of international…
Added 3 hours ago
SC
store manager - Sherwood Park, AB
Starbucks Coffee Company
Sherwood Park, AB
- $61,000 to $80,875 CAD / year
- Full-time
…their communities. They delight and uplift customers through a human connection. Their work goes beyond a perfectly made beverage; it’s about human connection. They enjoy being able to…
Added 3 hours ago
GA
Store Manager - CF Pacific Center
Groupe APP - APP Group
Vancouver, BC
- Full-time
−Partner and collaborate with management and HQ partners effectively.
Added 4 hours ago
B
HR Business Partner - Talent & Employee Relations
Bimeda
Cambridge, ON
- Full-time
The HR Business Partner is a hands-on role at the Cambridge site that combines direct delivery of HR services with practical advice and coaching for leaders on their people matters. A…
Added 4 hours ago
A
Senior Compensation Specialist
ATB
Remote, Canada
- Full-time
- Remote
…total reward strategies that motivate our people and drive business success. Reporting directly to the Managing Director of Compensation, this high-impact role is designed for a seasoned…
Added 4 hours ago
A
AI Literacy and Community Manager
ATB
Calgary, AB · Edmonton, AB · Toronto, ON
- Full-time
Acting as a central catalyst for AI enablement, the Manager bridges technical expertise and practical business application, driving a culture of continuous learning, human-centric skilling,…
Added 4 hours ago
T
Senior Program Manager, Talent Development
Twilio
Remote, Canada
- Full-time
- Remote
…enabling professional excellence. Acting as a strategic thought partner and program lead for flagship development initiatives, you will be a key leader in the evaluation, design, and…
Added 4 hours ago
U
Specialty Support Representative III
UKG
Montreal, QC
- Full-time
Added 4 hours ago
RP
Director, Human Resources - CAN
RESA Power
Calgary, AB
- Full-time
The Director of Human Resources, Canada leads RESA’s Canadian HRBP function, supporting approximately 600+ employees across operations from British Columbia and Alberta through Saskatchewan…
Added 4 hours ago
RM
Recruiter
REDPATH MINING
North Bay, ON
- Full-time
…attraction events. The Recruiter works collaboratively with the Human Resources team and hiring managers to build talent pipelines, strengthen the employer brand and support effective and…
Added 4 hours ago
AC
Customer Service Representative
Aston Carter
Burnaby, BC
- $50,000 to $52,000 CAD / year
- Full-time
…works closely with dispatch, operations, warehouse, sales, and partner carriers to deliver timely, professional, and dependable service while building strong, long-term customer…
Added 5 hours ago
P
Talent Acquisition Specialist
Punt
Vancouver, BC
- Full-time
We are hyper-scaling our platform operations, expanding into new strategic verticals, and building out high-impact business units. To support this rapid growth, we are looking for an…
Added 5 hours ago
PC
Vice President of Investment Operations
Penderfund Capital Management
Vancouver, BC
- Full-time
Establish and continuously evolve the Investment Operations operating model, governance and service standards to support business growth and increasing investment complexity.
Added 5 hours ago
DG
Resource Manager, Scheduling
Doane Grant Thornton LLP
Toronto, ON
- Full-time
The Resource Manager, Scheduling leads the short-term (0-6 weeks) planning and allocation of resources, ensuring work is distributed effectively and colleagues are utilized efficiently. By…
Added 5 hours ago
NN
E-Commerce Activation Manager (18-month contract)
Nestlé Nespresso SA
Montreal, QC
- Full-time
If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you…
Added 5 hours ago
S
HRBP / HR Manager – People and Performance
SYSTRA
Toronto, ON
- Full-time
Minimum 8 years of progressive Human Resources experience, including HR Business Partner or people leadership responsibilities.

Metro Supply Chain

Delivery Experience Supervisor

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: Minimum 3 years of Final Mile experience
Posting language: English
Posted: Nov 4, 2026

Original job description

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Schedule: Monday to Friday, 5:00am to 1:30pm

JOB SUMMARY: The Delivery Experience Supervisor will track and audit the driving, product handling, customer service skills of all delivery teams while tracking performance data and customer service feedback. In addition, they will conduct safety training according to Metro Supply Chains defined programs.

Major Duties And Responsibilities

Coordinating and managing business-to-business (B2B) delivery operations
Collaboration, development and updating of delivery training materials
Comprehensive knowledge of all Client Standard Operating Procedures (SOP’s)
Assist in the onboarding of new drivers (SOP development, training etc.)
Implement auditing and improvement programs.
Manage and document the initial, recurring and “as needed” training programs
Identify and resolve product and property damage root causes
Manage Client Returns processes
Assist Compliance department with Delivery Partner documents
Training of Delivery App (TMS) usage and compliance.
KPI audits and corrective action plans
Regular participation in Delivery Partner meetings
Develop claims mitigation and resolution programs
Assist Delivery Partners with resource guidance (contingency planning, business guidance, etc.).
Ensure the company’s brand and reputation is upheld (100% compliance, clean vehicle policy, safety etc.)
Other duties as assigned

Experience

Minimum 3 years of Final Mile experience
Proficient with Microsoft Outlook, Office, Excel, Power Point, and other related software
Minimum 5 years clean drivers abstract
Transportation Industry experience is preferred

Education

College Diploma in Business Administration, Supply Chain Management, Operations Management, or a closely related field required and/or equivalent combination of education and related experience.

Health & Safety

Follow the Occupational Health and Safety Act including Safety, Violence and Harassment laws
Work in a healthy and safe manner following Metro’s policies and procedures
Always wear or use protective equipment
Report any hazards you find in the workplace to your supervisor
Must not use or operate equipment in a manner that would endanger yourself or others
Must not put other workers at risk by your actions

COMPETENCIES

Customer Centricity
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset
Business & Financial Savvy

Why Join Us

Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family’s well-being
A Retirement Savings Program with a company match
Company team wear allowance
Employee Appreciation Day
Company sponsored social events
Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

Apply About employer

More about this job

Responsibilities

Oversee and audit B2B delivery operations, including driver performance, product handling, customer service, safety, and compliance with client procedures. Develop and deliver training, analyze performance and damage causes, manage returns and claims processes, and work with delivery partners on corrective actions and operational guidance.

Requirements

Requires at least three years of final-mile experience, a clean driving abstract for at least five years, and proficiency with Microsoft Outlook, Office, Excel, PowerPoint, and related software. A college diploma in business administration, supply chain management, operations management, or a related field is required, or an equivalent combination of education and related experience; transportation industry experience is preferred.

Skills

B2B Delivery Operations
Driver Training
Training Material Development
Standard Operating Procedures
Auditing
Performance Tracking
KPI Audits
Corrective Action Planning
Root Cause Analysis
Claims Mitigation
Customer Service
Safety Compliance
Delivery App Training
Microsoft Office
Microsoft Excel
Communication

Benefits

Medical, Dental, and Vision Coverage
Life and Disability Insurance
Wellness Programs
Retirement Savings Program With Company Match
Company Team Wear Allowance
Employee Appreciation Day
Company-Sponsored Social Events
Community Volunteering

Visa sponsorship

Not detected in the job text

Keywords

Final-Mile Delivery
B2B Delivery Operations
Supply Chain
Transportation
Delivery Partner
Standard Operating Procedures
Driver Onboarding
Training Programs
Safety Training
Occupational Health and Safety Act
Delivery App
KPI Audits
Corrective Action Plans
Customer Service
Product Handling
Damage Root Cause Analysis
Client Returns
Claims Mitigation
Compliance
Contingency Planning
Microsoft Outlook
Microsoft Office
Microsoft Excel
Microsoft PowerPoint

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