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Added 8 mins ago
BR
Quality Control Technician
BDO Recruitment Services - Canada
Chatham-Kent, ON
- Full-time
The Quality Control Technician helps protect product quality, customer confidence, and plant compliance by keeping inspection, testing, calibration, and reporting practices consistent,…
Added 23 mins ago
BM
Supervisor -Grounds Maintenance - Year Round - Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
…various property maintenance projects across the resort. The Supervisor, Grounds Maintenance is well versed in the routine grounds maintenance duties as well as the assigned work orders and…
Added 23 mins ago
PI
Central Warehouse Labourer
Phoenix Industrial Group of Companies
AB · Edmonton, AB
- Full-time
Report damaged, missing, or incorrect materials to the Warehouse Supervisor.
Added 53 mins ago
Supervisor- Shared Services
Fort McKay Group of Companies
Fort McMurray, AB
Under the direction of the Shared Services Manager, the Supervisor- Shared Services will support the Corporate and Operations teams by ensuring efficient and accurate processing of time…
Added 1 hour ago
SD
Front Store Supervisor, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Barrie, ON
- Part-time
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect…
Added 2 hours ago
TH
Cashier Part-Time - 7255 Cranbrook
The Home Depot Canada
Cranbrook, BC
- Part-time
Added 2 hours ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in…
Added 2 hours ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front of the House Shift Supervisor, the Host/Hostess is responsible for greeting and seating guests within the various foodservice outlets in a timely manner.…
Added 2 hours ago
TH
Kitchen and Bath Sales Associate Part-Time - 7255 Cranbrook
The Home Depot Canada
Cranbrook, BC
- Part-time
Added 2 hours ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front of House (FOH) Outlets Manager and Supervisor, the Bar Porter is responsible for supporting bar operations by assisting Bartenders and maintaining clean,…
Added 2 hours ago
GE
Blaze Bar & Grill Line Cook - PM 5pm_ 1:30am
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor the Line Cook is responsible for preparing and serving a multitude of hot and cold menu items that…
Added 2 hours ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in…
Added 2 hours ago
GE
Casino Kitchen Helper
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor the Casino Dishwasher is responsible for maintaining sanitary conditions within the food services…
Added 2 hours ago
GE
Blaze Bar & Grill Line Cook - AM
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor the Line Cook is responsible for preparing and serving a multitude of hot and cold menu items that…
Added 3 hours ago
SD
Front Store Supervisor, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Beaumont, AB
- Part-time
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect…
Added 3 hours ago
F
School Supervisor
Fitzrovia
Toronto, ON
- $75,000 to $85,000 CAD / year
- Full-time
We are seeking a dynamic and experienced School Supervisor to lead the academic, operational, and regulatory functions of our Bloomsbury Academy school in downtown Toronto. The School…
Added 3 hours ago
SD
Front Store Supervisor, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect…
Added 4 hours ago
AT
Office Clerk
Armour Transportation Systems
Bathurst, NB
- Full-time
Escalate issues to the Terminal Manager or Supervisor as needed
Added 5 hours ago
W
Sanitation Supervisor (Manufacturing)
Wonderbrands
Mississauga, ON
- Other
Our facility in Mississauga, ON is looking for a Sanitation Supervisor to join our team!
Added 6 hours ago
SC
shift supervisor - Store# 83227, INTACT
Starbucks Coffee Company
Calgary, AB
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 7 hours ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Assess protocol compliance, informed consent, source documentation, data quality, safety reporting, investigational product management, and essential document maintenance.
Added 7 hours ago
R|
Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Monitors patient safety and medication compliance,
Added 7 hours ago
R|
Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Completes of all other connected tasks as assigned by supervisor,
Added 7 hours ago
R|
Clinical Research Coordinator - Nurse (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Monitors patient safety and medication compliance,
Added 9 hours ago
T&
Production Supervisor
Tallow & Fries, Inc.
Mississauga, ON
- Full-time
We are seeking dedicated and experienced results-driven Shift Supervisor to lead and oversee all operations on our automated frozen french fries production line during an assigned shift in…

Metro Supply Chain

Delivery Experience Supervisor

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: Minimum 3 years of Final Mile experience
Posting language: English
Posted: Nov 4, 2026

Original job description

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Schedule: Monday to Friday, 5:00am to 1:30pm

JOB SUMMARY: The Delivery Experience Supervisor will track and audit the driving, product handling, customer service skills of all delivery teams while tracking performance data and customer service feedback. In addition, they will conduct safety training according to Metro Supply Chains defined programs.

Major Duties And Responsibilities

Coordinating and managing business-to-business (B2B) delivery operations
Collaboration, development and updating of delivery training materials
Comprehensive knowledge of all Client Standard Operating Procedures (SOP’s)
Assist in the onboarding of new drivers (SOP development, training etc.)
Implement auditing and improvement programs.
Manage and document the initial, recurring and “as needed” training programs
Identify and resolve product and property damage root causes
Manage Client Returns processes
Assist Compliance department with Delivery Partner documents
Training of Delivery App (TMS) usage and compliance.
KPI audits and corrective action plans
Regular participation in Delivery Partner meetings
Develop claims mitigation and resolution programs
Assist Delivery Partners with resource guidance (contingency planning, business guidance, etc.).
Ensure the company’s brand and reputation is upheld (100% compliance, clean vehicle policy, safety etc.)
Other duties as assigned

Experience

Minimum 3 years of Final Mile experience
Proficient with Microsoft Outlook, Office, Excel, Power Point, and other related software
Minimum 5 years clean drivers abstract
Transportation Industry experience is preferred

Education

College Diploma in Business Administration, Supply Chain Management, Operations Management, or a closely related field required and/or equivalent combination of education and related experience.

Health & Safety

Follow the Occupational Health and Safety Act including Safety, Violence and Harassment laws
Work in a healthy and safe manner following Metro’s policies and procedures
Always wear or use protective equipment
Report any hazards you find in the workplace to your supervisor
Must not use or operate equipment in a manner that would endanger yourself or others
Must not put other workers at risk by your actions

COMPETENCIES

Customer Centricity
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset
Business & Financial Savvy

Why Join Us

Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family’s well-being
A Retirement Savings Program with a company match
Company team wear allowance
Employee Appreciation Day
Company sponsored social events
Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

Apply About employer

More about this job

Responsibilities

Oversee and audit B2B delivery operations, including driver performance, product handling, customer service, safety, and compliance with client procedures. Develop and deliver training, analyze performance and damage causes, manage returns and claims processes, and work with delivery partners on corrective actions and operational guidance.

Requirements

Requires at least three years of final-mile experience, a clean driving abstract for at least five years, and proficiency with Microsoft Outlook, Office, Excel, PowerPoint, and related software. A college diploma in business administration, supply chain management, operations management, or a related field is required, or an equivalent combination of education and related experience; transportation industry experience is preferred.

Skills

B2B Delivery Operations
Driver Training
Training Material Development
Standard Operating Procedures
Auditing
Performance Tracking
KPI Audits
Corrective Action Planning
Root Cause Analysis
Claims Mitigation
Customer Service
Safety Compliance
Delivery App Training
Microsoft Office
Microsoft Excel
Communication

Benefits

Medical, Dental, and Vision Coverage
Life and Disability Insurance
Wellness Programs
Retirement Savings Program With Company Match
Company Team Wear Allowance
Employee Appreciation Day
Company-Sponsored Social Events
Community Volunteering

Visa sponsorship

Not detected in the job text

Keywords

Final-Mile Delivery
B2B Delivery Operations
Supply Chain
Transportation
Delivery Partner
Standard Operating Procedures
Driver Onboarding
Training Programs
Safety Training
Occupational Health and Safety Act
Delivery App
KPI Audits
Corrective Action Plans
Customer Service
Product Handling
Damage Root Cause Analysis
Client Returns
Claims Mitigation
Compliance
Contingency Planning
Microsoft Outlook
Microsoft Office
Microsoft Excel
Microsoft PowerPoint

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