Delivery Experience Supervisor
- Mississauga, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum 3 years of Final Mile experience
- Posting language
- English
- Posted
Original job description
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Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
Schedule: Monday to Friday, 5:00am to 1:30pm
JOB SUMMARY: The Delivery Experience Supervisor will track and audit the driving, product handling, customer service skills of all delivery teams while tracking performance data and customer service feedback. In addition, they will conduct safety training according to Metro Supply Chains defined programs.
Major Duties And Responsibilities
Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
Schedule: Monday to Friday, 5:00am to 1:30pm
JOB SUMMARY: The Delivery Experience Supervisor will track and audit the driving, product handling, customer service skills of all delivery teams while tracking performance data and customer service feedback. In addition, they will conduct safety training according to Metro Supply Chains defined programs.
Major Duties And Responsibilities
- Coordinating and managing business-to-business (B2B) delivery operations
- Collaboration, development and updating of delivery training materials
- Comprehensive knowledge of all Client Standard Operating Procedures (SOP’s)
- Assist in the onboarding of new drivers (SOP development, training etc.)
- Implement auditing and improvement programs.
- Manage and document the initial, recurring and “as needed” training programs
- Identify and resolve product and property damage root causes
- Manage Client Returns processes
- Assist Compliance department with Delivery Partner documents
- Training of Delivery App (TMS) usage and compliance.
- KPI audits and corrective action plans
- Regular participation in Delivery Partner meetings
- Develop claims mitigation and resolution programs
- Assist Delivery Partners with resource guidance (contingency planning, business guidance, etc.).
- Ensure the company’s brand and reputation is upheld (100% compliance, clean vehicle policy, safety etc.)
- Other duties as assigned
- Minimum 3 years of Final Mile experience
- Proficient with Microsoft Outlook, Office, Excel, Power Point, and other related software
- Minimum 5 years clean drivers abstract
- Transportation Industry experience is preferred
- College Diploma in Business Administration, Supply Chain Management, Operations Management, or a closely related field required and/or equivalent combination of education and related experience.
- Follow the Occupational Health and Safety Act including Safety, Violence and Harassment laws
- Work in a healthy and safe manner following Metro’s policies and procedures
- Always wear or use protective equipment
- Report any hazards you find in the workplace to your supervisor
- Must not use or operate equipment in a manner that would endanger yourself or others
- Must not put other workers at risk by your actions
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
More about this job
Responsibilities
Oversee and audit B2B delivery operations, including driver performance, product handling, customer service, safety, and compliance with client procedures. Develop and deliver training, analyze performance and damage causes, manage returns and claims processes, and work with delivery partners on corrective actions and operational guidance.
Requirements
Requires at least three years of final-mile experience, a clean driving abstract for at least five years, and proficiency with Microsoft Outlook, Office, Excel, PowerPoint, and related software. A college diploma in business administration, supply chain management, operations management, or a related field is required, or an equivalent combination of education and related experience; transportation industry experience is preferred.
Skills
- B2B Delivery Operations
- Driver Training
- Training Material Development
- Standard Operating Procedures
- Auditing
- Performance Tracking
- KPI Audits
- Corrective Action Planning
- Root Cause Analysis
- Claims Mitigation
- Customer Service
- Safety Compliance
- Delivery App Training
- Microsoft Office
- Microsoft Excel
- Communication
Benefits
- Medical, Dental, and Vision Coverage
- Life and Disability Insurance
- Wellness Programs
- Retirement Savings Program With Company Match
- Company Team Wear Allowance
- Employee Appreciation Day
- Company-Sponsored Social Events
- Community Volunteering
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Transportation
- Management & Leadership
- Security & Safety
- Customer Service & Support
Keywords
- Final-Mile Delivery
- B2B Delivery Operations
- Supply Chain
- Transportation
- Delivery Partner
- Standard Operating Procedures
- Driver Onboarding
- Training Programs
- Safety Training
- Occupational Health and Safety Act
- Delivery App
- KPI Audits
- Corrective Action Plans
- Customer Service
- Product Handling
- Damage Root Cause Analysis
- Client Returns
- Claims Mitigation
- Compliance
- Contingency Planning
- Microsoft Outlook
- Microsoft Office
- Microsoft Excel
- Microsoft PowerPoint