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Added 1 min ago
DO
Property & Tenant Services Manager, Housing Services
District of Sault Ste. Marie Social Services Administration Board
Sault Ste. Marie, ON
- Full-time
Reporting to the Supervisor of Housing Services, the Property and Tenant Services Manager is responsible for the day-to-day operations and social challenges of the assigned DSSMSSAB housing…
Added 1 hour ago
TS
Residential Worker
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- Part-time
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Added 1 hour ago
B
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Added 1 hour ago
MS
Delivery Experience Supervisor
Metro Supply Chain
Mississauga, ON
- Full-time
JOB SUMMARY: The Delivery Experience Supervisor will track and audit the driving, product handling, customer service skills of all delivery teams while tracking performance data and…
Added 1 hour ago
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Odlum Brown
Vancouver, BC
Solid understanding of advisor business models, operational needs, and client service delivery
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ST
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…training schedules, class offerings, seat allocations, and service improvements. The role is responsible for the administration and monitoring of training delivery agreements, supports…
Added 1 hour ago
W
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Added 2 hours ago
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RC
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The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding career opportunities.
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Added 3 hours ago
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CH
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Account Supervisor
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Added 3 hours ago
B
Cleaning Supervisor
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Calgary, AB
- Full-time
The Area Cleaning Supervisor is responsible for the effective operations of the cleaning service through planning, quality control and management of the site Cleaners. Reporting to the…
Added 3 hours ago
QM
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- $80,000 to $100,000 CAD / year
- Full-time
Are you currently a Senior Crew Leader, Field Supervisor, Service Supervisor, or experienced HVAC Team Lead looking for an opportunity to step into a management role? We want to hear from…
Added 4 hours ago
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Added 4 hours ago
DO
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Added 4 hours ago
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Metro Supply Chain

Delivery Experience Supervisor

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: Minimum 3 years of Final Mile experience
Posting language: English
Posted: Nov 4, 2026

Original job description

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Schedule: Monday to Friday, 5:00am to 1:30pm

JOB SUMMARY: The Delivery Experience Supervisor will track and audit the driving, product handling, customer service skills of all delivery teams while tracking performance data and customer service feedback. In addition, they will conduct safety training according to Metro Supply Chains defined programs.

Major Duties And Responsibilities

Coordinating and managing business-to-business (B2B) delivery operations
Collaboration, development and updating of delivery training materials
Comprehensive knowledge of all Client Standard Operating Procedures (SOP’s)
Assist in the onboarding of new drivers (SOP development, training etc.)
Implement auditing and improvement programs.
Manage and document the initial, recurring and “as needed” training programs
Identify and resolve product and property damage root causes
Manage Client Returns processes
Assist Compliance department with Delivery Partner documents
Training of Delivery App (TMS) usage and compliance.
KPI audits and corrective action plans
Regular participation in Delivery Partner meetings
Develop claims mitigation and resolution programs
Assist Delivery Partners with resource guidance (contingency planning, business guidance, etc.).
Ensure the company’s brand and reputation is upheld (100% compliance, clean vehicle policy, safety etc.)
Other duties as assigned

Experience

Minimum 3 years of Final Mile experience
Proficient with Microsoft Outlook, Office, Excel, Power Point, and other related software
Minimum 5 years clean drivers abstract
Transportation Industry experience is preferred

Education

College Diploma in Business Administration, Supply Chain Management, Operations Management, or a closely related field required and/or equivalent combination of education and related experience.

Health & Safety

Follow the Occupational Health and Safety Act including Safety, Violence and Harassment laws
Work in a healthy and safe manner following Metro’s policies and procedures
Always wear or use protective equipment
Report any hazards you find in the workplace to your supervisor
Must not use or operate equipment in a manner that would endanger yourself or others
Must not put other workers at risk by your actions

COMPETENCIES

Customer Centricity
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset
Business & Financial Savvy

Why Join Us

Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family’s well-being
A Retirement Savings Program with a company match
Company team wear allowance
Employee Appreciation Day
Company sponsored social events
Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

Apply About employer

More about this job

Responsibilities

Oversee and audit B2B delivery operations, including driver performance, product handling, customer service, safety, and compliance with client procedures. Develop and deliver training, analyze performance and damage causes, manage returns and claims processes, and work with delivery partners on corrective actions and operational guidance.

Requirements

Requires at least three years of final-mile experience, a clean driving abstract for at least five years, and proficiency with Microsoft Outlook, Office, Excel, PowerPoint, and related software. A college diploma in business administration, supply chain management, operations management, or a related field is required, or an equivalent combination of education and related experience; transportation industry experience is preferred.

Skills

B2B Delivery Operations
Driver Training
Training Material Development
Standard Operating Procedures
Auditing
Performance Tracking
KPI Audits
Corrective Action Planning
Root Cause Analysis
Claims Mitigation
Customer Service
Safety Compliance
Delivery App Training
Microsoft Office
Microsoft Excel
Communication

Benefits

Medical, Dental, and Vision Coverage
Life and Disability Insurance
Wellness Programs
Retirement Savings Program With Company Match
Company Team Wear Allowance
Employee Appreciation Day
Company-Sponsored Social Events
Community Volunteering

Visa sponsorship

Not detected in the job text

Keywords

Final-Mile Delivery
B2B Delivery Operations
Supply Chain
Transportation
Delivery Partner
Standard Operating Procedures
Driver Onboarding
Training Programs
Safety Training
Occupational Health and Safety Act
Delivery App
KPI Audits
Corrective Action Plans
Customer Service
Product Handling
Damage Root Cause Analysis
Client Returns
Claims Mitigation
Compliance
Contingency Planning
Microsoft Outlook
Microsoft Office
Microsoft Excel
Microsoft PowerPoint

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