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Metro Supply Chain

Delivery Service Specialist

Rimouski, QC, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Summary

Reporting to the Operations Supervisor, the Delivery Service Specialist’s primary responsibility is providing direct to retail deliveries for a dedicated Metro customer. It is essential that the Delivery Service Specialist creates a positive customer experience by understanding and meeting the customers’ needs. Success in this role will be determined by customer satisfaction through on time, accurate deliveries and providing a positive customer interaction each and every time you interface with the customer.

SHIFT : Tuesday to Thursday 6:30am to 5:00pm with some Fridays or Saturdays

Responsibilities

Operating a cargo van conduct deliveries on predetermined route using a GeoTab GPS system to provide accurate, on time, delivery to multiple retail locations. Assigned delivery routes will vary from time to time.
Strict adherence to completion of all documentation according to SOPs including manifests, obtaining signatures, use of safety tabs etc.
At a Metro hub or spoke DC load totes with product into the van for delivery in a manner that prevents damage to the product.
Adhere to Metro’s safe motor vehicle driving methods, as well as, strict adherence to all Provincial motor vehicle laws.
Maintain a clean delivery van, perform daily pre/post shift safety inspections and advise the Supervisor of any concerns or service recommendations.
Follow all SOPs regarding the safeguarding of Metro and its Customers property against theft.
Work with Customer Service and the Logistics Coordinator to return damaged or stale dated product not accepted at the retail location, and transport the unaccepted product back to the DC, according to SOP.
Work with Customer Service and the Logistics Coordinator to accommodate rush deliveries and/or changes to the scheduled delivery route.
Establish a positive relationship with the retail customer by understanding client expectations, meeting daily commitments, and addressing or referring any service concerns for priority resolution.
Adhere to established uniform requirements, maintain a professional image and handle all client interactions in a courteous, customer-oriented manner.
Demonstrate and promote Metro’s Our WAY values on a daily basis.
Other duties as assigned

EDUCATION

Completion of secondary school is preferred or equivalent experience.

Experience

Valid “G” or “Class 5” driver license with a clean driver abstract.
Experience as a delivery driver in a time-sensitive, customer interfacing environment preferred.
Experience or comfortable using an on-board GPS navigation system.
Must agree to a criminal background check and credit check.

COMPETENCIES

Customer Centricity
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Communication

Health & Safety

Follow the Occupational Health and Safety Act including Safety, Violence and Harassment laws
Work in a healthy and safe manner following Metro’s policies, procedures
Always wear or use protective equipment
Report any hazards you find in the workplace to your supervisor
Must not use or operate equipment in a manner that would endanger yourself or others
Must not put other workers at risk by your actions

Why Join Us

Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family’s well-being
A Retirement Savings Program with a company match
Company team wear allowance
Employee Appreciation Day
Company sponsored social events
Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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More about this job

Responsibilities

Operate a cargo van to deliver products to retail locations on assigned routes, ensuring deliveries are accurate and on time while following safety procedures and completing required documentation. Maintain the vehicle and product, coordinate returns and route changes, and provide courteous customer service while addressing or escalating service concerns.

Requirements

A valid G or Class 5 driver’s license with a clean driving record is required, along with agreement to criminal background and credit checks. Secondary school completion is preferred or equivalent experience; prior time-sensitive delivery and customer-facing experience, as well as comfort using GPS navigation, are preferred.

Skills

Customer Service
Delivery Driving
Route Navigation
GPS Navigation
Time Management
Accurate Order Delivery
Documentation
Vehicle Safety Inspections
Safe Driving
Problem Solving
Communication
Collaboration
Adaptability
Health and Safety Compliance
Product Handling

Benefits

Medical, Dental, and Vision Coverage
Life and Disability Insurance
Wellness Programs
Retirement Savings Program With Company Match
Company Team Wear Allowance
Employee Appreciation Day
Company-Sponsored Social Events
Community Volunteering

Visa sponsorship

Not detected in the job text

Keywords

Cargo Van
Direct-to-Retail Delivery
Delivery Routes
GeoTab GPS
GPS Navigation
Retail Locations
Supply Chain
Logistics
Distribution
Manifests
Standard Operating Procedures
Product Handling
Vehicle Safety Inspections
Provincial Motor Vehicle Laws
Customer Service
Customer Satisfaction
On-Time Delivery
Accurate Deliveries
Returns Processing
Route Coordination
Rush Deliveries
Driver's License
Clean Driver Abstract
Criminal Background Check
Credit Check
Occupational Health and Safety
Personal Protective Equipment
Safety Compliance

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